Agent cannot be authenticated by server
PMP is installed on Windows Server 2012 R2. Before changing the Admin password, the agent connected and retrieved a list of users from the DomainController. Now there is an error in the logs:
::: Thu Jun 10 15:50:14 2021 ::: Going to Authenticate this
[Term of the Day]: Directory Harvest Attack
Term of the Day "Directory Harvest Attack" What is DHA? DHA, the acronym of Directory Harvest Attack is a technique spammers use to find valid email addresses at a domain. During a DHA, spammers use a trial-and-error strategy called a brute force
Display issues after updating Google Chrome to version 91
After update Google Chrome to version 91, this problem apeared:
send email
Good day! From the application, you must send a letter not to the author of the application. After entering the recipient's address and pressing the Send button, the button becomes inactive and the letter is not sent.
[SD-94922] Can't send emails after 11203 update
Hi, I have an issue since 11203 update. I updated from 11139 to 11203 and now, we can't send emails from the app. On reply screen, we click on "Send" button but the app remains stucked there. On serverout0.txt I can see the following error but I can't
"Pass-through" Authentication + 2FA
As I understand it 2fa is now required for all users and if I enable 2fa "Pass-through" Authentication stops working as intended. My intention for "Pass-through" Authentication was to allow internal users and techs to seamlessly access our support desk
Request status on Task Closure
Hello, Is there a setting somewhen I've missed where I can stop the Request being set to Resolved when the Task is closed? Many thanks, Lisa
Header Icon
Today, the layout of the header icons is suddenly messed up I restarted the service but the problem still exists Why did this happen? In which css should I modify it?
How to get the details entered as report in the Checklist associated to the Request .
Checklists are created added to the request template, How to get the details entered in the checklist field
SDP + Desktop Central frame
Hello everyone The integration of SDP and Desctop Central went fine. But when I try from SDP to get to the Desktop Central iframe menu with height = 0 and I get a white screen. How can I force Desktop Central to be displayed in the SDP?
Integer oid monitor treated as string on threshold configuration
I'm trying to monitor load average. I've found this oid .1.3.6.1.4.1.2021.10.1.5.1 that according to smnpwalk is returning and integer value. UCD-SNMP-MIB::laLoadInt.1 = INTEGER: 78 When I add this snmp oid in my opmanager, I cannot configure the threshold
RecoveryManager Plus rolls out Build 6040
We are glad to release the latest version of RecoveryManager Plus build 6040 which adds the following feature to its arsenal. New feature Google Workspace backup and restoration: Backup and restore all items in your Gmail (including all emails, contacts,
Analytics Plus does not start after Installing updates
After installing two most recent patches for AAP the services now refuse to start and display error message below in the wrapper log file INFO | jvm 1 | 2021/06/10 08:36:13 | Problem occurred during previous patch installation / uninstallation and
Where to find API logs?
Hello, I'm looking for a way to debug API GET/POST requests made to SDP from external scripts. What log files should I be looking at? I've been exploring the logs folder to no avail. Thanks, Filipe
Custom Function - Final Approval Notification
I've added a custom function that worked in testing. The goal is for it to send out an email notification to a target email ONLY when the final approval on a form is attained. I do not want notifications on the initial approval actions. Final only. But
Older versions of desktop central server
Hi, Where can I find older versions or archives of desktop central setup exe, I need version 10.0.656 I want to repair the installation?
Microsoft Edge (Chromium-based) update 91.0.864.48 fixes several high-severity vulnerabilities
Hello everyone, Microsoft Edge (Chromium-based) has released update 91.0.864.48. This update comes with fixes for several high-severity vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity CVE-2021-30544
Microsoft Edge (Chromium-based) update 91.0.864.48 fixes several high-severity vulnerabilities
Hello everyone, Microsoft Edge (Chromium-based) has released update 91.0.864.48. This update comes with fixes for several high-severity vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity CVE-2021-30544
Microsoft Edge (Chromium-based) update 91.0.864.48 fixes several high-severity vulnerabilities
Hello everyone, Microsoft Edge (Chromium-based) has released update 91.0.864.48. This update comes with fixes for several high-severity vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity CVE-2021-30544
install Edge chromium
Hi, Is it possible to install internet explorer Edge chromium with Manage Engine Desktop? We have 500 Windows 10 PC and would like to install the Edge chromium on them with Manage engine. Thanks
Scheduled report runs once and then sops until service is restarted
We are using the ScheduledReport.py script to send e-mail with Pending reqiests to each technician. This has recently (ca 3 months ago) stopped working. It works once after the service is restrated and then would no longer work unless the server is restarted.
[Term of the Day]: Traceroute
Term of the Day "Traceroute" What is Traceroute? Traceroute, also known as Tracert is a network utility tool that is used to diagnose problems on a network path. It shows the route over the network between two systems and IP addresses. Traceroute
Desktop Central - Security Feed Notification feature. (Build 10.0.697) - what is it?
Just trying to get more info on what exactly this feature is.
SD+ - Migration aborted due to duplicate data.
Hi, we are running SD+ 11.0 Build 11009. When upgrading with ManageEngine_ServiceDesk_Plus_11_0_0_SP-1_0_0_Windows, we immediately see a warning Patch cannot be applied as duplicate entries are found when altering database tables. Refer logs for more
Can we add automation to apply tags to requests?
We are running SDP 11.2 and are using tags to help report on requests in our different support groups. I am wondering if it's possible to apply automation in order to automatically apply tags based on business rules. For example, if a request comes
Any one experiencing poor performance this morning
Is there an issue this morning as really slow
Can you add tags to a new template?
Is it possible to add a tag to a newly created template to search based on certain criteria?
Request Question Data in API for opening a child ticket
Hello, I'm new to working with the API so this may be a basic question. So I have been working on a Request custom function that will open a child request based on when a parent request is closed. I have been able to make this work but what I would
[Term of the Day]: Pseudocode
Term of the Day “Pseudocode” Definition — What is a Pseudocode? The term Pseudocode is an informal high-level description of the operating principle of a computer program or other algorithm. It uses the structural conventions of a normal programming
How to delegate help desk roles securely with ADManager Plus
According to this report, cybercrime costs are predicted to increase by 15 percent every year and inflict damages worth $6 trillion globally. The most important takeaway from this statistic is that companies need to make their cyber security perimeter
Free webinar | Threat detection and response: Stay ahead of security breaches
Did you know that nearly 70% of cyberattacks are a result of attackers exploiting well-known vulnerabilities? Despite receiving numerous alerts from endpoint monitoring devices, security teams continue to struggle to manage their vulnerabilities. The
[DidYouKnow-46] Combine your user survey with request closure notification
During our interaction with our customers, one of the constant feedback we used to get is the possibility of including the user survey in the request closure notification. Assume a requester receives a notification upon resolving the request so that the
[Free webinar] Threat detection and response: Stay ahead of security breaches
Did you know that nearly 70% of cyberattacks are a result of attackers exploiting well-known vulnerabilities? Despite receiving numerous alerts from endpoint monitoring devices, security teams continue to struggle to manage their vulnerabilities. The
Moved Manage Engine ServiceDeskPlus installation to a different drive, now images are broken
Hi We moved our ServiceDesk Plus installation to a different drive to accomodate its continued growth, but we've found that all the images in our Solutions are showing as broken links. Is there a way that we can fix this without moving data back?
Google Chrome fixes one Zero-day CVE-2021-30551 along with other vulnerabilities in its stable channel 91.0.4472.101 update
Hello everyone, Chrome stable channel has been updated to 91.0.4472.101 for Windows, macOS, and Linux. This update comes with fixes for 14 security vulnerabilities along with one actively exploited Zero-day vulnerability tracked as CVE-2021-30551. This
Google Chrome fixes one Zero-day CVE-2021-30551 along with other vulnerabilities in its stable channel 91.0.4472.101 update
Hello everyone, Chrome stable channel has been updated to 91.0.4472.101 for Windows, macOS, and Linux. This update comes with fixes for 14 security vulnerabilities along with one actively exploited Zero-day vulnerability tracked as CVE-2021-30551. This
Google Chrome fixes one Zero-day CVE-2021-30551 along with other vulnerabilities in its stable channel 91.0.4472.101 update
Hello everyone, Chrome stable channel has been updated to 91.0.4472.101 for Windows, macOS, and Linux. This update comes with fixes for 14 security vulnerabilities along with one actively exploited Zero-day vulnerability tracked as CVE-2021-30551. This
upgrade test
i m using 9.4 built, but i want to upgrade it to latest version. before i update it, i want to test it to a new server. i dont want to shut down my server in production. is it possiable?
After 11.2 update, business rule no longer automatically closing tickets
We had a business rule set up that automatically applies an incident template and closes tickets. It not longer auto closes the tickets after the 11.2. update. Please help! SmallBestOriginalRemove
Software Custom Report
Dear Team , we are looking to generate a report with below details , with ability to filter with software name Software name User Asset name service tag License name License Key PO number Department Division Asset site name @Database Name = Microsoft
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