Category of new generated tickets are assigning automatically
Hello Team, Category of new generated tickets are assigning automatically and Most of them are incorrect. manageengine servicedeskplus 11.3 Build 11301
Ticket not updating based on customer reply.
Hai Team, As I checked today that whenever we close the status will be closed on the same ticket when a customer came back it is still under Closing only is there any way to achieve it like when a closed ticket got a response we need that status to be
Helpdesk dashboard
anyone know how to customize Helpdesk dashboard or i was to completely isolate service request from incident i dont want them to show under hold status or in progress ?
Checklist on Incident Request
I have created some check list however I noticed that I only have the checklist tab in the Incident if I have a certain incident template selected, but if I use the default template the check list tab is not there. Do I have to associate the check list
Import CSV is broken and documentation is wrong.
I am trying to import users via CSV All imports fail The error list presents no error information, just "Import Failed" Documentation here: https://www.manageengine.com/products/service-desk-msp/help/adminguide/accounts/importing-accounts-contacts-from-csv.html
What is @@vdom_name@@ instead of correct context name in CISCO ASA commands.
Hi, I`m trying to add CISCO ASA to Firewall Analizer. But then ia try to add device rule for device i got strange thing in command status - changeto context @@vdom_name@@. Why instead of context name it try to use the @@vdom_name@@? What i need to do
Allow user to change site
Hi, Is there a way to allow the user to change the site when creating a request? We have a situation where the user may need to log a request for a site that isn't their default. Regards, Nathan
OpManager Monitor Data Collection
I can not show data from monitor define in the device founded in Opmanager. What should I do ?
SSH and Telnet not working for any hosts
I am having problems getting any hosts monitored via ssh or telnet. I have tired it on aix and linux and am unable to get it to work I always get the same response: The Monitor did not respond to the test request Summary Device Name servername.internal Monitor Name Telnet-CPUUtilization Protocol CLI OID CPU Utilization Possible reasons 1. The device might be down. 2. The username and password provided for this device might be wrong. 3. Telnet/SSH service might be down 4. The connection to Telnet/SSH
Some agents wont install with "Access Denied" error.
Hello. I have 80 Windows 10 machines all in the same domain. When remotely installing the Patch management engine 8 systems give "Access Denied" errors. I have tried the Domain administrator account and my administrator account. I can access the C$
$Department_Approver$ option gone
Prior to updating SDP to 11303 I had the ability to assign users to the global $Department_Approvers$ group. After updating, I no longer see that option. Was it taken away or has that option moved somewhere else? I've looked at every Edit window/drop
como configurar mi ip publica para que se pueda ver desde el exterior mi aplicacion
requiero ver mi aplicacion desde el exterior
Microsoft fixes several high severity vulnerabilities in Edge for business 92.0.902.78 update
Hello everyone, Microsoft Edge for business has been updated to 92.0.902.78 for Windows, macOS, and Linux. This update comes with fixes for 9 security vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity
Microsoft fixes several high severity vulnerabilities in Edge for business 92.0.902.78 update
Hello everyone, Microsoft Edge for business has been updated to 92.0.902.78 for Windows, macOS, and Linux. This update comes with fixes for 9 security vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity
Microsoft fixes several high severity vulnerabilities in Edge for business 92.0.902.78 update
Hello everyone, Microsoft Edge for business has been updated to 92.0.902.78 for Windows, macOS, and Linux. This update comes with fixes for 9 security vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity
How to cancel security configuration deployment
Hello, By mistake I started deployment of "SMB client is not configured to communicate only with servers that perform packet signing" configuration. (We are running DC with the Endpoint Security Add-On). Is there a way to stop desktop central from further
Enabling DEP on machines with Bitlocker triggers Bitlocker recovery key prompt
Just a heads up to the community: Yesterday we enabled the security configuration "Data Execution Prevention is not enabled". The problem is most our machines had BitLocker enabled in the OS drive, protected by TPM. Enabling or disabling DEP means the
Error on Android App
I was able to setup iOS app fine, but and getting an error when entering the service desk url into the Android app. Here is the error message. "Something went wrong java.lang.IllegalStateException: Expected BEGIN_OBJECT but was STRING at line 4 column1
Send Survey Response to Technician
We have a good number of survey responses and many positive comments for our techs that do the work. However I just found out they never see these, like ever. IT if often a thankless job so sometimes getting a "Thank you!" for your work is the difference
ManageEngine monitoring and integration with Zabbix
Dear Team I am doing configuration on Setup ManageEngine ServiceDesk to integrate with Zabbix and meet this issue. Do we have any example or template for this parameter? Thank you Terran Nguyen
Can we?
Hi, Our clients have a budget of development hours they can consume they we determine if they're chargeable or not. I have a standard report to track this but I was wondering if we're able to set-up any alerts when there budget gets lower than a specific
Microsoft Teams Integration with Service Desk Plus
Hi there, is there any integration planned with MS Teams?
EventLog Analyzer Logs per day
Hi, Is there a way to check in EventLog Analyzer what the amount in Gb per day a device generates?
[Term of the Day]: Page Fault
Term of the Day “Page Fault” Definition — What is a Page Fault? In the context of computer science, a Page Fault is an exception initiated by the hardware of a computer to notify the operating system when a program attempts to access a block of
Automatic Provisioning of New Users Work with Provisioning App?
I started off with the Azure AD User Sync integration but that imports everything which I do not want. I then worked with the Importing Requesters into ServiceDesk Plus Cloud using Provisioning App and have that working other than I cannot seem to import
Powershell and Rest API integration - Customer ID param is Mandatory for MSP
Good day all I have been working for quite some time with Powershell, but have very limited knowledge of using Powershell with APIs. I would like to make use of Powershell to connect to our local installation of Manage Engine Desktop Central and to pull
Best way to push updates to windows server
I have installed an agent on one of the windows 2016 servers. when I announce the down time for patch deployment, simply what I want is to first download the updates to the servers & within down time its need to install all the patches. what is the best
Report on Technicians and SLAs
I'm attempting to create a custom report, but I have very limited experience with creating query reports. I was hoping to create a report that would mainly focus on Technicians; how many tickets they have received weekly and monthly, how many of their
After installing 11205 build a rules script does not work correctly.
I have script in the Incident Management - Field and Form Rules - On Form Submit : Listing of script: /*Site to description*/ var old_description_content=$CS.getDescription(); var SiteText=$CS.getText("SITE"); var new_description_content= old_description_content
[Virtual MeetUp] Free Training On How Users Can Make The Best Use of Self Service Portal
We hope you and your family are staying healthy and safe! We are glad to invite you all for our 7th session of Virtual meetup, which is scheduled for 17th June 2021, registrations are open now. Kindly pick a suitable time zone and register today. 02:00
Request Custom Filter - Removal of Support for V1 API Operations
As part of the Request Custom Filter enhancements, we are removing support for the below V1 API Operations: View All requests [/sdpapi/request?OPERATION_NAME=GET_REQUESTS] View request filters [/sdpapi/request?OPERATION_NAME=GET_REQUEST_FILTERS] We
Monitoring NTP service on firewall
Hi there, Is anyone out there successfully monitoring an NTP server/service using OpManager? Our NTP server is a Fortigate Firewall and I was thinking of polling the NTP service and monitoring for failures, but I'm not sure how to do this.
Remove Site from Incident Template
We don't want to show the Site in our Incident Template. Is there a way to delete it or hide it from incident template? (We are using Service Desk Plus Cloud) Thanks, Dinusha
[SOLVED]Client connects on server but not from remote browser
I have a new installation. Changed to MSSQL 2012. Client connects on server but not from remote browser. On server http://localhost:8080 is OK On remote browser http://SPSIIS01:8080 and http://10.10.40.153:8080 both time out. Any suggestions? I noticed
Password expires, and I cannot change it.
When I logon, I get password has expired message and ask to change it. I try change, but I get message "Password cannot be the same than the 3 older ones". It's the first password I had, and I am trying with a completly diferent one. My user and administrator
Is it possible?
Hi, Our clients have a budget of development hours they can consume they we determine if they're chargeable or not. I have a standard report to track this but I was wondering if we're able to set-up any alerts when there budget gets lower than a specific
Mozilla fixes CVE-2021-29991 in Firefox 91.0.1
Hello everyone,Mozilla has fixed CVE-2021-29991 in Firefox 91.0.1. The details of the vulnerability fixed is as follows: Platform CVE ID Vulnerability Impact Firefox 91.0.1 CVE-2021-29991 Header Splitting possible with HTTP/3 Responses High To
Mozilla fixes CVE-2021-29991 in Firefox 91.0.1
Hello everyone, Mozilla has fixed CVE-2021-29991 in Firefox 91.0.1. The details of the vulnerability fixed is as follows: Platform CVE ID Vulnerability Impact Firefox 91.0.1 CVE-2021-29991 Header Splitting possible with HTTP/3 Responses High
Mozilla fixes CVE-2021-29991 in Firefox 91.0.1
Hello everyone, Mozilla has fixed CVE-2021-29991 in Firefox 91.0.1. The details of the vulnerability fixed is as follows: Platform CVE ID Vulnerability Impact Firefox 91.0.1 CVE-2021-29991 Header Splitting possible with HTTP/3 Responses High
Identify key challenges in client network management and tips to overcome them with exclusive MSP solutions [Webinar]
Greetings from ManageEngine! IT networks are growing more complex by the day and to monitor them effectively, organizations lean on managed service providers (MSPs) to provide technical expertise in managing, monitoring, and securing their entire IT. To
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