Identify key challenges in client network management and tips to overcome them with exclusive MSP solutions [Webinar]
Greetings from ManageEngine! IT networks are growing more complex by the day and to monitor them effectively, organizations lean on managed service providers (MSPs) to provide technical expertise in managing, monitoring, and securing their entire IT. To
no displayed modules in general settings
i recently installed ManageEngine OpManager standard edition. When i try to use NCM and OpUtils, the option is not available in general settings I cannot see the displayed modules. Please refer to the attachment.
site 24x7 integration with ServiceDesk Plus fails.
Hello All, I am trying to integrate my test service-desk plus instance with site24x7. I followed the steps mentioned in the Service-desk Plus. still after generating the client ID, client secret, and Code, I am getting the following error as shown in
Configure number of backups to keep
I have Desktop Central server running on a VM that is backed up nightly. i have no need to store 4 or more backups that take multiple gb each. Where can I set this config parameter to less than 4 which is the minimum that the Admin page will allow?
Has anyone successfully migrated their DC Server to a new host lately?
Has anyone successfully migrated their DC Server to a new host lately? That is new machine, FQDN and IP? I followed the instructions below to the letter, and my server is up and running fine on the new host, but no Agents have been redirected to it in
How to create new workflow to restart SQL reporting service dependencies ram usage
Dears, kindly can help me to know steps to create new workflow to restart SQL reporting service dependencies ram usage Best Regards Omar Rashad
Upgrade failed to _6_0_0_SP-9_9_0
Dear Team, I am using version build 6008, downloaded https://www.manageengine.com/products/self-service-password/5311766/ManageEngine_ADSelfService_Plus_6_0_0_SP-9_9_0.ppm to upgrade. I got the message that the upgrade process was failed and uninstall
Issue editing Patch Management configuration (and other issues) since latest DC update
Since the update to 10.1.2127.3 I have been unable to edit Patch Management Configurations. The part of the config screen that should show the actual patches contained in the config shows a few grey lines that keep continually trying to refresh but doesn't
ADSSP Client and Duo Logon
We currently use Duo Logon (Windows/Mac/Linux) for 2FA on all end points because it has an "offline" option on Windows and Linux as well as supports RDP and SSH, which ADSSP Client MFA does not support. However, we would like to add the ADSSP Client
[Term of the Day]: OEM
Term of the Day “Original Equipment Manufacturer” Definition — What is OEM? The term OEM is abbreviated as Original Equipment Manufacturer refers to any product or part that is specifically designed and produced to fit an original product. This
[Announcement] End of technical support for Analytics Plus builds 4500 and below
We hereby announce the end of support for Analytics Plus 4500 and below, effective from October 15, 2021. If you're on these builds, we request you to upgrade to the latest version to enjoy continued technical support from the Analytics Plus team.
Technicians with some admin functions
Hi, Is there any way to give admin functions to technicians without give admin profile? e.g. massive enrollment by csv. And we have 2 domains but if I set a domain user as a technicias, he only see his domain. Is there any way to see both domains with
ADSelfservice unavailable until I login as admin on server.
Hello, I have such problem, adselfservice is not working until I login as admin user on windows server only in this case all need services are starting. Is any way to resolve this issue, because my windows server reboots on its own in night hours after
Analytics plus behind haproxy
Hello all, I'm having trouble browsing to my Analytics Plus site that's behind haproxy. If I login via the haproxy url (analytics.company.com), the workspace shows up as a blank page. If I login via the server url (server.company.com) everything works
[SDF-97625] Add, modify, remove technicians from Role View
I know that I can go into each technician and to add, modify, and remove a role for the technician. What would be really helpful is if I could go into the role and add, modify, or remove technicians from the role. Is this possible from the GUI? If not,
[SDF-33243] Spam Filtering - Multiple Criteria
Hey Folks, Any chance you setting up spam filtering to contain multiple criteria in one rule. As the current set-up is not ideal, as it's very limiting to one have one criteria per rule I not that this was suggested over 5 years ago with a response of Feature
IT analytics in 90 seconds: Eradicate cyberthreats with endpoint visibility
Boost endpoint visibility to curb security breaches in your company using ManageEngine Analytics Plus reports. If you're not already using Analytics Plus, download your free, 30-day trial today.
Oracle patch filling up disk space through backup
I have a critical issue with latest build (682), now that MeDC is able to patch Oracle, this is filling up my backups! I need to prevent oracle patch resssources download I have manually deleted the folder but I know from experience that it will come
Google fixes several high severity vulnerabilities in Chrome 92.0.4515.159 stable channel update
Hello everyone, Chrome stable channel has been updated to 92.0.4515.159 for Windows, macOS, and Linux. This update comes with fixes for 9 security vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity
Google fixes several high severity vulnerabilities in Chrome 92.0.4515.159 stable channel update
Hello everyone, Chrome stable channel has been updated to 92.0.4515.159 for Windows, macOS, and Linux. This update comes with fixes for 9 security vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity
Google fixes several high severity vulnerabilities in Chrome 92.0.4515.159 stable channel update
Hello everyone, Chrome stable channel has been updated to 92.0.4515.159 for Windows, macOS, and Linux. This update comes with fixes for 9 security vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity
Scripting in Task Template
Hi All does anyone know if you can script from the request details e.g. we get a task in to say we have a leaver, the request comes in from a generic account, within the details of the call is a line Name: XYZ I would like (if I can) to have a task template
Upcoming update : Release and Problem enhancements
Dear Users, We are planning for the next upcoming update with enhancements in Release and Problem modules. Below is the brief details on the same : Import Releases, Release Tasks, and Release Conversations You can now import Releases, Release Tasks, Release
Permissions For Software Installation
Hello, This is partly a Windows share permissions issue, but I need help with using DC to solve it. Our SW Repo is on a share that requires credentials. But the installer runs as the System user, which doesn't have the credentials for that share saved.
Report of Last Logon by Technician
I need a report that will show me the last logon time by a technician. Running MSSQL on version 11.1.0 Build 11126 There was a link to a KB with a query report, but this did not work for me. It cannot find the table HelpDeskCrew https://pitstop.ma
Feature Request: Business Rule - Notify Account Manager
Good Morning, With the upgrade to v11, it appears that we have lost the ability to configure multiple Notification rules in Business Rules. In v8, we had configured a few rules to notify Account Managers on High Severity issues specifically, and will
Unable to move computer from one remote office to another
from last month facing this issue when ever i try to move some computer from my one remote office to another it wont work but it shows the status that its moved sucessfully
[SD-97591]On Behalf Of option is not working properly
Hi when i select a requester in on behalf of field, the assets of that requester are not displayed in the Asset field. my sdp version: 11207 my DB : MSSQL Server
Group Hierarchy importing switches from CSV
Hi, I'm trying to import all my switches to SPM form a CSV File. My problem is that when I import them all switches are imported into the default group, ignoring the Group Hierarchy that I wrote in the file. For example: mycompany\\mynode\\mysubnode,switchname,
Next Release : Consumable Assets
Dear Users, We are planning for the next releases with consumable assets and below is a brief details on the same : Consumables ServiceDesk Plus Cloud now allows you to effectively track and manage consumables from Assets tab. Consumables List View Using
10.1.2127.3 - Can anyone tell me what this is - and why it's not available via the main update page?
Seems there is now another "new" patch in the race to get a stable Desktop Central install - version Introducing a unified agent for asset discovery in ServiceDesk Plus (manageengine.com) 10.1.2127.3 ? Can anyone confirm whether they have tried this or
Can anyone report back if the DC 10.1.2119.9 (or 10.1.2119.10) patches actually worked correctly?
I have been watching the boards here and seeing the fallout from the early 10.1.2119.x patches with reports of updates taking hours, servers not starting and other nasties - I am on 10.0.707 - which is rock solid right now and I do not wish to ruin my
Log360 not starting
We have purchased log360 license. The software was functioning well but suddenly it has stopped working. The details are attached
Using API v3 to list of Open Incidents
I am trying to query ServicedeskPlus using the V3 API to get a list of all the open incidents in the service desk. I use the following query (private information replaced with ZZZ with input data encoded: http://ZZZ:7070/api/v3/requests/?OPERATION_NAME=GET_REQUESTS&TECHNICIAN_KEY=ZZZ&INPUT_DATA=%7B%0A%22list_info%22%3A%20%7B%0A%22row_count%22%3A%2020%2C%0A%22start_index%22%3A%201%2C%0A%22sort_field%22%3A%20%22subject%22%2C%0A%22sort_order%22%3A%20%22asc%22%2C%0A%22get_total_count%22%3A%20true%2C%0A%22search_fields%22%3A%20%7B%0A%22status.name%22%3A%20%22Open%22%2C%0A%7D%7D%7D
Report to show number of breached SLA's for current week for certain group
Hi all, I'm looking to build a report which will show me the number of SLA's that have been breached for current week. Also would it be possible to group by technician Thanks in advance
Approval Reminder emails being resent
I'm receiving approval reminder emails for closed tickets. I've turned off the approval reminder setting in Self-service portal settings and upgraded to the latest version 11303. Not sure what is causing this to happen. I've created a ticket with Manage
Print a Ticket automatically (Network printer)
Is there a possibility that a ticket that is created will be automatically be printed on a network printer? If its possible is possible to define the field to be printed?
Set Due Date on a Task Template
Hi We have tasks that get assigned to the same support groups every month for Auditing. It's the exact same tasks to the exact same groups. What would be really nice is the ability to automatically set the task due date. Currently we create the ticket
Need the functionality to have redirection from http to https
Hi AD360 Team, I had already raised this concern a couple of months back but don't see any progress or update from your end on this so posting the same here. I'm sure this can/will benefit other customers of ManageEngine as well. Currently AD360 allows
Password Manager Pro new build 11300
Hi, Password Manager Pro 11300 has been released and is now available for download. This major release comes with numerous new features, enhancements, behavior changes, security fixes, and bug fixes, all mostly related to Certificates and Keys. For
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