[ManageEngine] Register now for our free ADSelfService Plus Online training series.
Hello, ManageEngine is back again with another series of online workshops to help you make the best use of our integrated password management and single sign-on solution- ADSelfService Plus. This free live online training will be your guide to eliminate
Log in to iCloud
Hello, is there any way to add iCloud account centraly via MDM? Thanks Ed
Extra Key Found in JSON
We have found that when I'm editing some service catalog templates that I receive a "Extra key found in JSON" error. I have traced it to editing the "Urgency" field.
Domaincontroller shows disabled "File Replication Service"
Hi , We change the AD File Replication to the new DFRS . In this step the "File replication Service on the DCs will be set to "disable" Now all of my DCs shows me an Service down error . How can i handle this that on this 4 DCs the Service dont monitored
[Term of the Day]: Scrum
Term of the Day "Scrum" What is Scrum? Scrum is a process framework that is framed within the agile methodology that emphasizes teamwork, accountability and iterative progress toward a well-defined goal. In software development teams, scrum can help
[Community Digest] ServiceDesk Plus - May 2021
Here is the monthly rewind for May 2021! Version and Build releases: 11203 (Released on 4 May 2021) 11204 (Released on 26 May 2021) Check our ReadME article for more details. Product Highlights: Behavior Changes : SD-94092: $Recommend_Template_Link
HRM feature
do we have this resourse management feature on Serviceddesk plus 11.2 standard version?
[SD-84669] Draft Replies - cursor moves/text no longer types when saving
When a reply is saved as draft and the green "Draft Saved" box appears over the text the cursor for some jumps back to the start or the remaining typed text is not received. Running SDP 11139. Affected users are Win 10 with latest Edge or Chrome. Doesn't
Custom Columns per View
Is it possible to have custom columns on a per view basis. For example, under the Open and Unassigned I want these 5 columns but when I switch to a custom view I want these additional columns? I've tried it but the columns stay no matter what view I'm
[SOLVED] Error when generating reports
Hi Guys, I am getting the below error when i try to generate any reports am not sure what could be the problem any help will be much appreciated. Regards,
[SD-95451]filter
Recently updated SDP+ to latest version. Lot's of assets have additional fields and we can't search on them in de regular searchfield. So i go to the category, like simcard. Normaly i use a filter for field 'simcard number", but since that field is grayed
Get Data from body of Ticket Busness Rule
Hi, We have introduced a system that generates tickets into Service Desk. Unfortunately the system that generates them can only put the username that the ticket is coming from in the body of the emailed in ticket. The ticket will look like this. You can
Tying an Application/Vendor to a CMDB Server
I am looking for a way to tie a server to a primary application. for example, let's say we have servers: server1db, server2db, server1app, server2app. I'd like to define ApplicationX with details such as vendor, etc then assign that application to the
How to update to an CI attribute using api on a newly added device.
Hi, I am trying to update some attribute in cmdb CI using API. I am not able to update when the server is newly added from scan. However, if i manually edit the server, simply edit something and save it, then I can update using API as usual. Appreciate
Idea: collect WAN IP address
I have been trying to diagnose some problems with roaming clients and the gateway service, and am finding it difficult to correlate my firewall logs with specific clients. Most roaming clients are using home wifi, so tend to have private IP addresses
[SOLVED] [SD-94099]Sites no longer in alphabetical order after 11201 update
After the update to 11.2 build 11201, the "Sites" and "Groups" drop downs are no longer in alphabetical order. No other drop down appear to be affected.
How to restore a deleted Asset?
The symbol for deleting an Asset is a Trashcan, and a Trashcan in Computer-lingo usually means one can recover items from it. How do I recover Assets from the Trashcan and how long does the Trashcan save Assets?
Answers to request
11205 Not displayed answers to request. The answer is displayed on behalf of SD if SD is indicated in the copy. If you specify only the author of the request, the response will not be displayed in the request. The response from the author of the request
Mandate Field in Change Module
Hello, I'm looking at a way to mandate a the 'Outage' field in the planning stage. Any ideas?
[Blog] Best practices to write knowledge articles
Knowledge articles play a crucial role and remain as the backbone of every successful organization that provides great customer service. When users have a question that can range from solutions to common issues, product or feature documentation, answers
[Term of the Day]: Steganography
Term of the Day “Steganography” Definition — What is a Steganography? The term Steganography is the technique of sending data in a concealed format so the very fact of sending the data is disguised. In the context of computer science, it refers
Add a Router or Switch CI via API
Hello. I've used the below code to add a CI item. How would I use the API to add a Router CI - including host name, IP address, Site, and other parameters? I'd also need to set the SNMP credentials used to scan the IP address, via the API. The plan is
DUO 2FA Prompt Causes redirect to wrong address after updating to v11104
We've been using DUO 2FA for about a year now, no problems. The DUO Prompt appears on the left pane of the log in page - where the username & password textboxes are, and the website stays at the same URL (i.e. pmp.<FQDN>). The whole site has a certificate
Request custom function - can it change request?
I am trying to do lifecycle query preprocessing using a "request custom function": I receive a request through the "get" ( positionJson = requestObj.get("item"); ). I process and do "put" ( positionJson.put(positionJson); ). If I repeat now "get" - data
Roles and Permissions
Hello, we have KMP integrated into PMP. We have Password Users in PMP who need to manage Certificates. I have created a new ROLE copying the Password User Rights & Adding all of the Certificate options to the role. This seems to work right, the Password
Preventive Maintenance Tasks - Periodic Scheduling
Hi, I'm trying to configure the Preventive Maintenance Tasks using the periodic scheduling. In a scenario where there is a task with 30 days, and for some reason I need to activate it earlier, the 30 days do not start counting from that time, but from
[Term of the Day]: AES
Term of the Day "Advanced Encryption Standard" What is AES? AES, which stands for Advanced Encryption Standard is a cryptographic cipher that refers to the process of concealing electronic data with a block length of 128-bit and key lengths of 128,
About license renewal
After renewing the license, the technician was changed from 100 to 5. Is it possible to update with the same number of technician as last year?
Geofence Policy in offline device
Hi, my question is, what happens if the iPad is offline (out of wifi range) and leave geofence? My goal is to get the iPad lost even in this case. Can this be set? It is also a good solution to put the iPad in lost status if disconnect from the wifi.
Office 365 Licenses
How are users managing their Office 365 licenses in ServiceDesk Plus?
[QUIZ- 2]: Handling Emergency Changes
We are excited to bring our quiz activity for the recently held virtual meetup session on handling Emergency Changes. You can check out the session's recording and take the quiz to brush up on the topics covered. Here is the activity for the Free Training
Security Warning
Hi there, how do we stop the below warning, we will not be enabling some of these features but cannot have this warning on at all times.
Installing new version and register it using old license
Rather than updating old version i want to install new version of service desk plus and register it using old license i am using on old version. is it possible ?
ServiceDesk Plus 11200 Released !
Dear Users, ServiceDesk Plus version 11200 is now available. This version brings a host of new features and enhancements that improve the ServiceDesk Plus experience. Here's a list of the new features and enhancements that are available in the latest
Issue in Size Sorting in File Manager
Team, Would like to bring your attention to an issue in the Size sort in File Manager. It sorts based on text rather than numerical. Thanks! JABIR
What's different between Service Desk Plus and Service Desk Plus MSP ?
Hello, What's different between Service Desk and Service Desk MSP versions ? I had seen only one things, MSP version work better than non-MSP version because MSP version has better cache params. But even so MSP version is faster than non-MSP version,
WorkLog
Hi! How can I uncheck Include non operational hours. Since it is constantly required to uncheck this option. Make this option empty by default
End of Public Updates for Java SE 8 - Commercial Users upgrade your package
Hello everyone, Oracle has announced changes to ongoing support for Java SE 8 (Standard Edition). This forum describes how Patch Connect Plus will continue its support for Java SE 8 in January 2019 and beyond. More on this: Oracle recently announced
AD SelfService Plus with MSA
Hello, We have already deployed AD Selfservice PLUS and it is running as a service using a local account on our server. We were trying to maintain security by migrating the service to use an MSA for password resets rather then using a generic service
SelfService App XML?
Hi, We are pushing out iPads to a number of mobile users and want to have the AD Self Service Mobile App installed on each device through our MDM application catalog. In addition we want to make sure the app is deployed pre-configured with the server settings already set so there is no user setup required. Is that do-able? XML config possibly? Best Regards, Brian Mansfield
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