Is it possible to reset the user_id in Servicedesk Plus?
Hi, I had run a query "select * from aaauser;" and realise that the user_id number is not sequential. Is there anyway to reset/set the id number Thanks
Help with Database (Creating PowerBI dashboards)
Hello all. I am new to ServiceDesk Plus but have used PowerBI a lot in the past. I was able to get connected to my PGSQL database and pull some tables. For my first dashboard I am planning on simply showing the current tickets for each group/queue, and
Change Technician Email Address
Hi Team, We recently merged with another organisation and changed our domain name in the process. I can update the requestor email addresses without issue, but the technician email addresses are greyed out and can't be edited? Thanks
No more custom trigger notifications?
In business rules, custom actions to trigger notifications is no more supported. However, existing rules with custom actions to trigger notifications are retained where you cannot modify the notification details except To and cc fields. HI, I see in the
Barcodes
Hello, Does anyone use the barcode feature? If so, can you explain how you use this feature? I am having bit trouble understanding how to use this.
Server availability
I was looking at issues with a server I know has been down within the past couple weeks (intermittently) . When I look at the availability for this machine it shows that it has never been down. Am I missing something? Do I need to enable a monitor? I
Date time field
Hi team I added to a custom template an field like the lastlogontimestamp, but format is not good when we are editing the field content. Datetime format is not good, it is like in activedirectory, an timestamp format. How to convert the field in a right
How to integrate ADManager Plus with ServiceDesk Plus Cloud ?
According to a Gartner survey, 20-50 percent of calls to the help desk are for password resets. Forrester Research calculates that it costs $70 on average for the help desk to reset a single password. Besides racking up quite a price tag, these tickets
How to specify user creation or modification rules using a CSV file in ADManager Plus.
In ADManager Plus, the rules specified in user creation or modification templates help auto-fill attributes of user accounts that are being created or modified using that template. Instead of configuring these rules one after the other, you can directly import these user creation or modification rules using a CSV file. Specifying user creation or modification rules via a CSV: Following are the CSV headers and their corresponding values that need to be included in the CSV file for importing the
DB Backup Issue
Hi Team, when backing up database using the backupDB.bat, it is not compressing database - postgre
Script fails with error
Script fails with error : Incorrect function I'm trying to deploy a very simple bat file: powercfg -h off and i get the error above, whats wrong?
Can you fix this report.
Hi, i have been working on the below report, can anyone take a look and let me know why it wont generate, there is nothing in the logs when i run it. it was working up until the network info was added. SELECT workstation.WORKSTATIONNAME "Workstation",
Need custom report query to find out the assets which never been contacted to ServiceDesk Plus in last one week
I'm looking for a custom report SQL query that can help us to keep an eye on Assets. If any asset is offline for more than a week then we should have the information about that. like last successful scan status on yyyy-mm-dd. and "not been contacted since12 days" etc. The field requires CI Name, CI Type, Model, Product Name, Processor Name, Total Memory, Workstation Scan History (from history tab which inserts "last success scan and not been contacted by SDP since 14 days") Workstation scan history
User Inventory Report
I need the below mentioned reports. Reports Multiple asset tag on Single User Reports Single asset tag on Single Users Your Version : 11.2 Build 11205 Latest Version : 11.3 Build 11301 View Service Pack Details License Type : Registered Version Database
DB Schema
Can someone tell me what table and column holds the "Agent Up" flag within the Desktop Central DB Schema. Thanks.
DC Vulnerability Reports
We just upgraded to the latest version of Desk Top Central. Previously, we could run reports: 1. ExecutiveThreatSummary 2. HighPriorityReports 3. ExecutiveAssetSummary 4. ExecutivePatchSummary. Where did they go with this new version? I see you have
How to create a task from a web form ?
How to create a task from a web form ? can anyone share your process if using service desk plus for account creation ? Here is what i am trying to do create a task from a submitted web form for account creations and want to setup a sub task for roles
Create ServiceDesk instance which doesn't have assets
Hello--is it possible to create an instance of ServiceDesk that doesn't have assets? We want to make some instances for HR and Accounting and they have no use for assets, CMDB, contracts, etc.? Is it possible to disable these features for an instance?
Trying to get HTTP to HTTPs redirect to work after installing SSL and upgrading to latest version - 11303 in ServiceDesk Test Server
Hi, I've been previously unsuccessful on the production server to get HTTP to HTTPs redirect to work- I managed to get HTTPs to work, and display secured that alone was a struggle to get working correctly, now with the alias set and after trying to modify
Exporting Data but cant find reports
I am trying to foloow the directions below, https://pitstop.manageengine.com/portal/en/community/topic/export-data-from-service-desk, in order to export our tickets out of manage engine. I cannot find a reports button. Can someone please provide guidance
Can you allow a requester to view the work log?
I would like my customers to view the work log, vs the resolution, when they login to the self service portal. Is there a way to configure that?
Switch interface is down (false alarm)
Hello, As there is only 4-5 year old topics about this, and with no answer to the question, I have to open a new one. I've got switches on the network. Some ports are ofcourse not used. Even if the port was never used (before and after OP Manager installation) OP Manager still alerts me that the interface is down. I know I can choose to not alarm me on these ports. But as I have 100~ switches im not amused to go through every singel switch to remove the option to not alert on the specific port.
Auditing RDP Logon Failures
Hi, I try to get logon failures reported in case of RDP bruteforcing - a non domain joined computer is trying to get an rdp connection - with an AD Account - to a domain joined computer On the local computer e got event log IDs with the event 4625 But
There are No Printers Available in the Selected Server
Hi there! We encountered a problem while auditing print jobs. Unable to add a print server to the program: "There Are No Printers Available in The Selected Server". On the server close to the twenty printers. Audit policy is included at the domain level.
3 Zero-days fixed in August 2021 Patch Tuesday
Hello everyone,August 2021 Patch Tuesday comes with fixes for 44 vulnerabilities, out of which 3 are zero-day vulnerabilities. All the zero-day patches are supported by Vulnerability Manager Plus. The details of the zero-day vulnerabilities are as follows:
3 Zero-days fixed in August 2021 Patch Tuesday
Hello everyone,August 2021 Patch Tuesday comes with fixes for 44 vulnerabilities, out of which 3 are zero-day vulnerabilities. All the zero-day patches are supported by Patch Manager Plus. The details of the zero-day vulnerabilities are as follows: CVE
3 Zero-days fixed in August 2021 Patch Tuesday
Hello everyone, August 2021 Patch Tuesday comes with fixes for 44 vulnerabilities, out of which 3 are zero-day vulnerabilities. All the zero-day patches are supported by Desktop Central. The details of the zero-day vulnerabilities are as follows: CVE
[Term of the Day]: Micro-Moments
Term of the Day “Micro-Moments” Definition — What are Micro-Moments? The term Micro-Moments was coined by Google in 2015, Micro-Moment is described as an intent-rich moment when a person turns to a device to act on a need. Basically, it’s that
EVENT PROCESSING STOPPED
hello, we have the Opmanager 11500 and we are receiving the alarm: EVENT PROCESSING STOPPED. Event Generation from device PGN-MONITOR with entity PGN-MONITOR_event_flood has been stopped due to the unusual number of events within one hour [more than 1000 events]. This event generation will resume from 02-Feb-2016 10:48:05 opmanager time. For details go to http://help.opmanager.com/#stopping-event-flood we have visited that url, but we cant find the parameter 'EVENT_FLOOD_SEVERITY Critical', in
Report for requests create during specific times
How do I create a report to show the number of tickets create after and before a specific time each month? For example, I'd like to identify the number for inbound requests we receive between 7pm and 7am each month to determine if we need additional
11.3 "upgrade"
I have a license for SDP after the upgrade to 11.3 I can no longer add devices with the agent. I installed DC as directed but all of my devices are not showing up in DC. Additionally the information that was in SDP did not carry over to DC on the devices
August Patch Tuesday update breakdown
Hello everyone, Here is a quick breakdown of the Patch Tuesday updates supported by ManageEngine New Security Bulletins : 2021-08 Security Monthly Quality Rollup for Windows Server 2008 (KB5005090) (ESU) (CVE-2021-36936) (CVE-2021-36942) 2021-08 Security
August Patch Tuesday update breakdown
Hello everyone, Here is a quick breakdown of the Patch Tuesday updates supported by ManageEngine New Security Bulletins : 2021-08 Security Monthly Quality Rollup for Windows Server 2008 (KB5005090) (ESU) (CVE-2021-36936) (CVE-2021-36942) 2021-08 Security
August Patch Tuesday update breakdown
Hello everyone, Here is a quick breakdown of the Patch Tuesday updates supported by ManageEngine New Security Bulletins : 2021-08 Security Monthly Quality Rollup for Windows Server 2008 (KB5005090) (ESU) (CVE-2021-36936) (CVE-2021-36942) 2021-08 Security
Restore Password Manager Pro Databaes
Hello, I have been unable to locate in the documentation the process of restoring the database. I'm currently backing up the PMP database once a day and need to document the restore process. Can someone point me in the right direction or provide me with the steps necessary to perform a database restore? I'm interested in knowing how to restore the database in two scenarios: 1. The server is functioning but the information needs to be rolled back to a previous point in time 2. The server has failed
Password Manager Pro new build 11200
Hi, Password Manager Pro 11200 has been released and is now available for download. This release includes a lot of enhancements, behavior changes, a security fix, and a handsome of bug fixes. For detailed information, please see our Release Notes of
Mozilla releases security updates for Firefox 91 and Firefox ESR 78.13
Hello everyone,Mozilla has fixed several high severity security vulnerabilities in Firefox 91 and Firefox ESR 78.13. The details of the vulnerabilities fixed are as follows: Platform CVE ID Vulnerability Impact Firefox 91, Firefox ESR 78.13 CVE-2021-29980
Mozilla releases security updates for Firefox 91 and Firefox ESR 78.13
Hello everyone,Mozilla has fixed several high severity security vulnerabilities in Firefox 91 and Firefox ESR 78.13. The details of the vulnerabilities fixed are as follows: Platform CVE ID Vulnerability Impact Firefox 91, Firefox ESR 78.13 CVE-2021-29980
Mozilla releases security updates for Firefox 91 and Firefox ESR 78.13
Hello everyone, Mozilla has fixed several high severity security vulnerabilities in Firefox 91 and Firefox ESR 78.13. The details of the vulnerabilities fixed are as follows: Platform CVE ID Vulnerability Impact Firefox 91, Firefox ESR 78.13 CVE-2021-29980
[SD-97387]Why do the import image paths differ in different environments?
The customer reported that the insert images in solution can't display properly and I made a comparison in my own environment. Customer's image link is like SDP_HOME/inline/WorkOrder/... while mine is like SDP_HOME/inlineimages/WorkOrder/... So what's
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