Add More Permissions for RBAC
OpManager has pretty simple access permissions that can be assigned to users: You are either a full administrator or you are an operator that can't really "operate" anything and can only Read device information. Please add permissions that can be assigned
Next Release : Advanced Customizations for Requester Portal and Enhancements in Problem
Dear Users, We are planning for the next release with "Advanced Customizations for Requester Portal and Enhancements in Problem". Below is brief note on the same : Advanced Customizations for Requester Portal You can now customize the requester portal
[Term of the Day]: Primary Key
Term of the Day “Primary Key” Definition — What is a Primary Key? In the context of a relational database, a Primary Key is used as a unique identifier to quickly parse data within the table. None of the fields that are part of the primary key can
How to make the most of GPO reports to tighten security in your organization
The most common rookie mistake, one that is often exploited by attackers, is using Windows off-the-shelf with the default settings. There are numerous vulnerabilities that arise due to improperly configured settings. ADManager Plus' user-friendly GPO
I'd like Due By Date to reflect what the user enters, but only if it is 5 days or greater.
Hi folks, I'd like to know how you effectively handle Due-By Dates. We use our SLAs to both provide an agreement to the requester so that the user can plan accordingly. Additionally, the SLA also acts as a "buffer" between the requester and the technician
Mozilla releases security updates for Firefox 89 and Firefox ESR 78.11
Hello everyone,Mozilla has fixed several security vulnerabilities in Firefox 89 and Firefox ESR 78.11. The details of the vulnerabilities fixed are as follows: Platform CVE ID Vulnerability Impact Firefox 89 CVE-2021-29959 Devices could be re-enabled
Mozilla releases security updates for Firefox 89 and Firefox ESR 78.11
Hello everyone,Mozilla has fixed several security vulnerabilities in Firefox 89 and Firefox ESR 78.11. The details of the vulnerabilities fixed are as follows: Platform CVE ID Vulnerability Impact Firefox 89 CVE-2021-29959 Devices could be re-enabled
Mozilla releases security updates for Firefox 89 and Firefox ESR 78.11
Hello everyone, Mozilla has fixed several security vulnerabilities in Firefox 89 and Firefox ESR 78.11. The details of the vulnerabilities fixed are as follows: Platform CVE ID Vulnerability Impact Firefox 89 CVE-2021-29959 Devices could be re-enabled
Reg : Issue with inline images in recent builds of SDP
Many of the customer's would have reported missing images in description, resolution, notes etc... after moving to version 11138 and above. This is a product issue which we have identified and released a couple of patch's yesterday. The details are as
DUO Security 2FA support
Hello, I was wondering if there were any plans of integrating DUO 2FA support with Desktop Central. I see it is supported for ServiceDesk Plus and ADManager Plus. Thanks.
[Term of the Day]: Concatenation
Term of the Day "Concatenation" What is Concatenation? Concatenation, also known as string concatenation, is a string operator that joins multiple text, string or other data together in a series without any gaps in a program to make a new text string.
Access Manager Plus New Build 4200
Hi, Access Manager Plus 4200 has been released and is now available for download. This build comes with an important enhancement. Please see our Release Notes to learn in detail about the same. IMPORTANT NOTE: Please save a copy of the entire Access
LDAP duplicate sync after server update to the latest version
Hi friendly ServiceDesk community. We run our ServiceDesk Plus on Cent OS6. We do user sync via LDAP. We recently encountered a known bug with the older version and I had to update the server to the latest version 11.2 Build 11203. After the update all
show VMs status in one dashboard
Hi dears, I have installed the plugin for horizon view connection and all of the view servers have been added to customized dashboard but I need a live dashboards for all VMs status in view connection broker. is there any solution to have one dashboard
[SOLVED] "SD-80460" SCCM integration no software found and Scanning in progress and
Hi, has anybody gotten the SCCM integration to find software installed on the pcs? The hardware import works nicely for us - but no software is found Thanks Michael
SurveyLink
Hi Community Has anyone been able to make use of survey link on their closed template. We are having an issue where the link returns a 404 error (Not Found). Just wanna know if any one else has this problem or if they have fixed it ? Our ticket is sitting
Report downtime
heloo yesterday I took the report, but I forgot where the module was, attached an example of the downreport that I was looking for
Release announcement: Build 4700
Hey everyone! We're happy to announce the release of our latest version of Analytics Plus build 4700, which offers exciting import options and several other features. 1. Import data from Template files : Analytics Plus now allows you to copy reports,
[Term of the Day]: Endpoint Detection and Response
Term of the Day “Endpoint Detection and Response” Definition — What is EDR? Endpoint Detection and Response (EDR) is the latest trending security solution in the world of cybersecurity. EDR focuses on securing a network and enhancing connected endpoints’
[SDF-23832, SDF-27213] Filter requests with AND *and* OR?
Is there any way to filter requests where the filter requires both AND and OR operations? For example, I want to create this filter: ( technician:me OR group:my_group ) AND status:open I don't currently see a way to do this, nor do I see a way to rewrite
[Blog] The best practices to optimize your ITAM
The primary objective of IT asset management best practices and processes is often to maximize the return on IT assets through better insights and management with a well-defined IT Asset Management (ITAM) process. However, even with the advantages it
Microsoft Edge (Chromium-based) update fixes several high-severity vulnerabilities
Hello everyone, Microsoft Edge (Chromium-based) has been updated and the update comes with fixes for several high severity vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity CVE-2021-30521 Heap
Microsoft Edge (Chromium-based) update fixes several high-severity vulnerabilities
Hello everyone, Microsoft Edge (Chromium-based) has been updated and the update comes with fixes for several high severity vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity CVE-2021-30521 Heap
Microsoft Edge (Chromium-based) update fixes several high-severity vulnerabilities
Hello everyone, Microsoft Edge (Chromium-based) has been updated and the update comes with fixes for several high severity vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity CVE-2021-30521 Heap
Using only TLS v1.3 and v1.2
Hello, Our customer is asking us to configure Application Manager to only allow TLS v1.2 or v1.3. We would also like to redirect any user using HTTP to access Application Manager to be redirected to HTTPS. Could you please advise on the way to do this. Thank you in advance
Hunting Down User Lockout
We have one user who continually is getting locked out of her AD account and suspect there could be a service or application using the username but cannot find it. When we search ADAuditPlus on the username is shows lockouts coming from the users computer,
Stuck on Authenticating User
I have had 4 users (out of about 100) so far that cannot use the URL or the invite to install MDM on their iPhones. They are all the same model as other users, their accesses are similar, nothing is different. When they get to the AD AUTHENTICATION page
Password Copy Question
Does PAM360 have an option to enable the Copy Password for a user to just one resource and not all resources?
RSA Identity Governance and Administration (IGA) integration with Password Manager Pro
Has somebody already tried to integrate the RSA Identity Governance and Administration (IGA) tooling with Password Manager Pro (Or any other Manage Engine product) for requesting, creating, reviewing and revoking access when the users are created within
upgrade in centos, cannot install because always show updatemanager.sh script using -c option
when updating from v11600 to 123097. I had a problem installing it to the service pack.ppm and there is no interactive at all, the following screenshots what's the solution?
Reporting on worklog description
Hi, I was wondering if I could get a report to show me any requests that *don't* have a worklog description on them please? Thanks
Issue with 11202
There are issues when requester forms loads on service request where the field and form rules do not apply correctly on the form. For example, I have created a script to hide the SLA on the service form with $CS.hideElement("sla_message_wrapper"); But
Service Form return an error if the data in a field is not correct?
Hello, I have a field where the employee department appears in a form. This is done in an additional field named udf_sline_1813 . This is populated directly from Active Directory. However, it occurs sometimes that the department may have been wrongly
OpManager OVF download link
Hello guys, Does anyone have the link to the download for the OVF of OpManager. On the official download link, I can't seem to find the OVF download. Official download link: https://www.manageengine.com/network-monitoring/download.html Thanks in adv
ServiceDesk Plus MSP now supports SAML 2.0 - Build - 10523 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 10.5 - Build - 10523. Please refer to the Migration path table available here and upgrade to our latest build 10523. Feature : SDPMSP-4262: ServiceDesk Plus MSP now supports
Issues with uesAgentService.exe taking up all computer memory
We're running DC 10.0.660 and are seeing random issues where the ManageEngine Unified Endpoint Security - Agent (uesAgentService.exe) starts eating up all the memory on systems causing them to slow to a crawl and become unresponsive. If we do nothing,
Desktop Central Inventory Computer Firewall Profile Status
I am running Desktop Central Build 10.0.686. My inventory scan job runs daily on all machines and last scanned time information reflects tasks are running. The information within Desktop Central- inventory/computer/security/firewall profiles enabled/disabled
Query for Scanned Serial Number
I have a listed of all our inventory in an Excel document, but I need to merge this data with the scanned data so we don't create duplicate devices. How can I export the scanned serial number and device type of our printers, workstations, and servers,
How do we reach support when both Zia and your phones are not responding?
We have a production issue and we can't reach your support line. Chat via Zia ends with it dropping the ball when "transferring to a human." Calling your support line results in a busy response regardless of the menuy options we are selecting (either
[Term of the Day]: XaaS
Term of the Day “XaaS” Definition — What is XaaS ? The term XaaS is popularly known as "Anything as a Service", "Everything as a Service". XaaS concept shows a change in the IT paradigm, it includes a wide variety of products, tools, and technologies
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