backupdata.sh compressed files on a full hard disk partition
Servicedesk version 9.2 (9220) Recently im migrating an operating system from Windows to Ubuntu, and i need to do a full backup, but at the time when i execute manually the command on Windows (cmd) it compress the file attachments on a partition of the
Draft Saving Time Limit
Good morning, I have had a request for a user to extend the time before a response saves itself as a draft. Is there a setting that governs how long until this kicks in on its own? Version: 11.2 Build 11203
Update Vulnerability DB - failed
Hello there, this morning when trying to update Vul. DB, got this message: "File integrity verification failed. Invalid response received."
Strange behavior
Strange behavior (Central Server :10.1.2127.1) In patch management - Operation System shows "Windows 8 Professional Edition (x64)" - wrong in Inventory -- Operation System shows "Windows 10 Professional Edition (x64)" - Correct Is there a way to fix
Where can I see a list of backups done on a switch?
Looking for a list of all the backups done on a switch in case I want to restore. ...Alan
Notification on a URL monitor - no device
I set up a URL monitor for our default gateway which is a Meraki switch. I do not have credentials for this switch as I do not manage it. Is there a way to set a notification up without having a device to associate it with? I want a notification if the
Stop agent temporary from autoupgrading and starting software update scan after installation
During our OS installation process we are deployment ME DC agent as part of the MDT (Microsoft Deployment Toolkit) Task Sequence. Is there a way to stop agent from autoupgrading itself right after installation? We don't always have latest agent version in MDT because different team is responsible for ME DC. This agent autoupgrade right after installation is causing some issues with our automated task sequence process and most of the time ME DC agent fails to upgrade itself and it's being left in
[Online training] Analytics Plus virtual training session for experts
Hello folks, We're hosting an online virtual training course of experts. This course will help you get an in-depth understanding of Analytics Plus' capabilities and reporting options. During the session, we will discuss advanced analytics concepts including
[QUIZ- 4]:Self Service Portal for End Users
We are excited to bring our quiz activity for the recently held virtual meetup session on How Users Can Make The Best Use of Self Service Portal. You can check out the session's recording and take the quiz to brush up on the topics covered. Here is the
IT analytics in 90 seconds: Curb unauthorized endpoint usage in your company
Stay on top of every blacklisted application and jailbroken device using Analytics Plus reports. If you're not already using ManageEngine Analytics Plus, download your free, 30-day trial today.
How to granularly delegate critical help desk roles with OU-based delegation in ADManager Plus
Nothing keeps the cogs of an organization turning smoothly like a well planned delegation set-up. But delegation of critical tasks should be done in a secure way adhering to the principles of least privilege to avoid both internal and external attacks.
Desktop Central | Free training series (August & September 2021)
Join us on our 6-part training series from August 25, 2021 to September 29, 2021 for a training session on ManageEngine's unified endpoint management solution - Desktop Central and its capabilities. REGISTER HERE Topics covered: August 25, 2021: Patch
Data is not completely synced between SDP And Analytics Plus
Hi Friends, i have problem with data that synced between SDP and Analytics Plus. Some data could not be fetched from SDP to Analytics Plus. For example, i have 152074 tasks in SDP But Only 94103 Rows of them is available in Analytics. Some Rows is missed.I
[Community Digest] ServiceDesk Plus - July 2021
Here is the monthly rewind for July 2021! Version and Build releases: 11301 (Released on 12 July 2021) 11302 (Released on 21 July 2021) 11303 (Released on 26 July 2021) Check our ReadMe article for more details. Product Highlights: Behavior Changes :
CMDB report needed
Can I get a report of all CI types and their relationships EXCLUDING people CI type? Running build 9202 on windows with postgres DB Also is there a tool that I can connect to SDP to allow me to create reports such as this using a drag and drop feature? wayne
Enhanced "Time taken to First Response" Report
Hello, I've produced some reports using the Request Metrics set of data under Custom Reports. These are great at giving things like average response time and average resolution time, but I wanted to dig a bit deeper into the data so I could really trust
CMDB Reporting on Relationships
I am using SDP 8.1.0 Build 8105 and want to be able to report on relationships in the CMDB from within the reporting module and not just on the CI items themselves. Is this possible?
Multiple Approvers for the Approval System
Hi, How exactly does the approval system work? Can I put in multiple approvers and either one of them can approve? Like an OR approval. If there are 3 approvers, only 1 is needed to approve in order for the request to get approved. What if I want mutiple
App Repository Update Mess
Why oh why was the app repository update function that was a very easy and convenient way to update installed apps on mobile devices made so convoluted and tedious once I upgraded to v10.1.2119.9? Now the only option available to me is Remove for each
Unable to populate Change fields when creating a Change from a Service Request using Deluge
Using sample Custom Function sample code as a base. Code creates a Change Ticket with the Title and Description fields populated. No other fields populate. For testing, I used a clean "Normal Change Template (default)", I cleared all fields and removed
Update to 10.1.2121.4 crashed and now unable to start server
Hi, I already have a support ticket but wanted to share my situation so anyone who encounters it may be able to use this to get ahead of the game, or maybe someone already found a solution for this and I can learn from them. When we updated from 707 to
Someone deleted a task
Someone deleted a task from a project. There where a lot of work logs under it. and I want to recover it. Please advise Kind regards Tim Verduyn
How to add Change Approval Override?
Our company policy is that our CIO has the ability to override the CAB on certain change requests where the CAB has denied/rejected the request. I added a second Approval in the workflow and linked from the Denied node on the level 1 approval to the
[Term of the Day]: Distributed Cloud
Term of the Day “Distributed Cloud” Definition — What is Distributed Cloud? The term Distributed Cloud refers to public cloud services dispersed across various geographic locations. Many organizations due to several security reservations usually
Change Logo and Text
Anyone have an idea how to change the below logo and test i can do it for service catalog but not incident catalog cannot seem to find it anywere
Get CI details using 'Null' criteria
Hello, I am just trying to develop a python script to update Warranty Expiry Date for hardware assets. To update this field, I need to get CI names which has no 'Warranty Expiry Date' field is filled. How can I create a xml query to get those CI names?
Custom Query Reports
I'm attempting to create a couple of custom reports, but have very limited experience with creating query reports. I was hoping to create reports that would output the Average First Response Time for the previous month, for a couple of specified Groups,
monitoring desktop temperature
HI All, I am newborn to using opmanager and appreciate your answers. It is possible to monitor cpu's temperature of desktops devices which are in the network generally? i wanted to add a monitor my desktop device, so I select the vendor as MICROSOFT but
Bug - When default language is Arabic, SDP can't load personalized language like English
Hi, My default language is Arabic, but I want to use English language for my profile (personalize section). When I change personalize language to non-arabic language(English), SDP page can't load and see white and empty screen like attachment, but when
Using requester groups
Hi! I need customising forms assigning and forms viewing depends on requester group. How can I do this? I cannot see any requester variables, where I can find requester group.
[SOLVED] Hide Request Catalog
How can i hide the Request Catalog in the sub header?
Forecasting
Hi, I was just wondering if there was any type of forecasting tools in sdpondemand that we can use? Cheers, Jareth
Masterclass 2021 Season 2 - Session 2: 5 tips to get your service desk ready for a hybrid workplace (August 26)
Hi there, Before the pandemic, organizations across the globe were already on a path to digitize operations. After COVID-19, many organizations were forced to fast-track the process by adopting collaborative applications, security solutions, big data,
Masterclass 2021 Season 2 - Session 2: 5 tips to get your service desk ready for a hybrid workplace (August 25)
Hi there, Before the pandemic, organizations across the globe were already on a path to digitize operations. After COVID-19, many organizations were forced to fast-track the process by adopting collaborative applications, security solutions, big data,
Microsoft fixes several high severity vulnerabilities in Edge for chromium business 92.0.902.67 update
Hello everyone, Microsoft fixes several high severity security vulnerabilities in Edge for chromium business' latest update 92.0.902.67. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity CVE-2021-30590 Heap
Microsoft fixes several high severity vulnerabilities in Edge for chromium business 92.0.902.67 update
Hello everyone, Microsoft fixes several high severity security vulnerabilities in Edge for chromium business' latest update 92.0.902.67. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity CVE-2021-30590 Heap
Microsoft fixes several high severity vulnerabilities in Edge for chromium business 92.0.902.67 update
Hello everyone, Microsoft fixes several high severity security vulnerabilities in Edge for chromium business' latest update 92.0.902.67. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity CVE-2021-30590 Heap
Import Active Directory
Hello!
I'm trying to connect domain authorization, but I keep getting an error.
Unfortunately, I could not find a solution on google and this error is missing on the portal.
Attached 2 screenshots, the first screenshot describes my steps to fill in the
Converting Ticket to a Task
Hi I was wondering if its possible to convert a ticket to a task ? or use webform to auto create a task ? any idea ?
ManageEngine SupportCenter Plus 11.0 upgrade demo
Hello everyone, We relaunched SupportCenter Plus last year, equipping it with features that will increase the efficiency of your support staff and help you deal with support requests more promptly. Apart from a brand-new UI, various feature enhancements,
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