[Term of the Day]: XaaS
Term of the Day “XaaS” Definition — What is XaaS ? The term XaaS is popularly known as "Anything as a Service", "Everything as a Service". XaaS concept shows a change in the IT paradigm, it includes a wide variety of products, tools, and technologies
Custom Query report -show Job Title
Hi i'm using this custom report and i would like to show the JOB TITLE of the user when i run the report, because i cant see the JOB TITLE in Available Columns so that i can move it to Display Columns.... any one can help please. SELECT resUser.FIRST_NAME
[SD-94731] CAB recommendations are not added when a change is carried out by non SDAdmin role
Ticket [## 6881697 ##] builds 11200/11202 We have upgraded our Change workflows to include Approval step. I have made sure that all CAB members are added in CAB lists and now every time when a Change is carried out by a standard technician without Admin
Feature request: Import "plans of office,floor" localize where are( and show icons) desktop/screen/printer/user/ etc.., use the CMDB for that
Hello I used ms visio by the past to make my asset inventory, and it works very well, It's a static inventory and all data have to be manually imported I made this database in ms visio because all products i tried to make inventory use spreadsheet form, and it's not the best thing (i thought) to manage quickly assets and located them, when you have many assets on several "sites" Could you add for your roadmap, the feature to import "plans of office, floor, room" to localize where are( and show
Status for multiple requested Features
Dear Team , please advise we are unable to know what is the updates for our requested features . Request ## 6228213 > SDF-78955, SDF-55325 Request ## 6413466 > SDF - 91653, SDF - 39157 Request ## 6885773 > SDF-29721
Tracking feature requests for ServiceDesk
I often see that you assign a feature request ID to a suggestion and advise that progress can be tracked using the ID, but there doesn't seem to be a way to track them! This is a feature request to view feature requests!
Lenovo M10 Android multi-app Kiosk Mode causes tablet to fail to start
I have a couple Lenovo M10 Android tablets running Android 10. I'm attempting to apply an Android Kiosk Mode policy to them, configured to allow multiple apps and using the device launcher. Applying the policy works as expected. However, once done, the
Is there any video to collect AS400 logs to ELA?
Hi i've used premium ELA and want to collect AS400 logs, but there is less information especially to collect logs from this machine. My machine had already activated for Auditing Journal Receiver “CARDSY****“ instead of “AUDRCV****“ so is it possible
ADSelfService Plus 6105 released !!!
Hello Everyone! We are glad to announce the release of build 6105 with significant new enhancements and issue fixes. Enhancements: Admins can now configure users' managers email addresses to send them notifications about user activities like self-service
Google releases Chrome stable channel 91.0.4472.77 update to fix several high-severity vulnerabilities
Hello everyone, Chrome stable channel has been updated to 91.0.4472.77 for Windows, macOS, and Linux. This update comes with fixes for several high severity vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability
Google releases Chrome stable channel 91.0.4472.77 update to fix several high-severity vulnerabilities
Hello everyone, Chrome stable channel has been updated to 91.0.4472.77 for Windows, macOS, and Linux. This update comes with fixes for several high severity vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability
Google releases Chrome stable channel 91.0.4472.77 update to fix several high-severity vulnerabilities
Hello everyone, Chrome stable channel has been updated to 91.0.4472.77 for Windows, macOS, and Linux. This update comes with fixes for several high severity vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability
Give to requester access to other department's requests
Dear All, in the documentation i found that you can enable to a requester the visibility of all the requests made by his/her department/site editing the requester settings. But what if i want to enable a requester in order to give visibility to all the
Moving ServiceDesk Plus from Windows Server 2012 to Server 2019- Restore fails, Fresh install Service won't start- multiple issues
I'm not sure if others have experienced this but I've been trying to move our ServiceDesk Server from Server 2012 to Server 2019 and after trying every possible method to tackle this- starting from the absolute half baked instructions on moving it which
How to report from approved timesheet
Hi, I need a view to see all approved timesheet or approved work logs in SDP MSP. What should I do? Thanks for helping
eMail non requesters on request creation
Looking for some help. I have a specific service request form for employee offboarding that I'd like to notify HR and Accounting when these requests are submitted. HR/Accounting are not technicians and the emails are group emails so they are not requesters.
Fresh Installed OPmanager does not work
Hello Guys; I installed the Manage engine OPmanager software on Windows 7 as a test, but after installing,the page http://localhost:8060 did not load and showed me this message "localhost refused to connect" Then I ran the software and it gave the message
Spell Check not working
Hi when writing an email in the ServiceDesk misspelled words are no longer underlined and I cannot right click to correct them.
Recommended Template Button
Hi Can anyone tell me where you can edit the email template that the below 'Recommended Template' button triggers? Also why would this button only appear on certain requests not all? Many thanks, Lisa Microsoft SQL Server Current Build = 11140
Filters and Views
Hello all, So I love the KanBan view that I personally just recently discovered, I am wondering however if the view can be tied to a filter? Maybe this would be a good future update. What I mean is this. I have a filter for my open tickets. In that
Adding Carriage Return to Description Field inside of a script
Hi, I am trying to write custom descriptions as part of a script and I wanted to know how to insert a carriage return so I can format the Description. Here is a sample of the base Description, I would like to expand on it and add additional text complete
How to see timesheet approval data by permission scope
Hi, I want to use the Timesheet feature in my organization. We have defined multiple support groups. Each support group can only view their own requests. We want to give the group leader to access approve the timesheet. Unfortunately, I find out everyone
[Term of the Day]:Digital Wallet
Term of the Day “Digital Wallet” Definition — What is Digital Wallet? The term Digital Wallet, also known as E-Wallet, is a digital tool that enables users to make monetary transactions electronically through smartphones, smart devices, and computers.
can't answer in the request
Hello. Can't answer in the request. In the web version, can't reply to the request. The answer button becomes inactive and the answer does not go away. version: 11.2 Сборка 11203
The users site number is not always determined
The user is tied to the site. In the condition for the linked site number, the action should be performed (I turn on the alert with the display of the site number). However, the site number is not always determined (I see it in the alert). Version 11.1
ServiceDesk Plus Failed integrating with OpManager
Notification in Opmanager: Failed to update ServiceDeskPlus settings.. Unexpected response from server. Please check if provided server details (or) global proxy configuration is valid. I have been trying to resolve this issue for a few days, including
[Virtual MeetUp] Free Training on Customizing Self Service Portal
We hope you and your family are staying healthy and safe! We are glad to invite you all for our 6th session of Virtual meetup, which is scheduled for 20th May 2021, registrations are open now. Kindly pick a suitable timezone and register today. 02:00
Bulk create groups
looking to create groups in multiple OUs, such as: 1234_Admins in the OU 1234 When I try, the groups get created in the parent OU and not the specified sub OU. If I try to import them and select an OU it works, but I need to create these multiple groups
Exclude Nested Groups for User Reports - needed!
Has anyone been needing to exclude nested groups for user reports? We find this will come in super handy as we use the report to copy over groups for our new hires. Not having this feature makes an extra step of manually removing those nested groups out of the report which is way too time consuming. It currently exists and got added for Group reports back in 2016, I'm surprised it wasn't implement for User reports. If anyone needs this feature please submit a feature request so Manage Engine
[SOLVED] Send e-mail to change conversation SD-77818, SDF-77584
Hi all, I want to add an e-mail as conversation to a change in the same way as it works for requests. The e-mails I send unfortunately never arrive in SD Plus. What I do is: send an e-mail to our SD Plus mailbox with the change number in the subject ##CH-xx##, where xx is the change number. If I look at the Conversations tab at the change, it seems that this is the way to do it. What am I doing wrong? Regards, Olivier
Multiple Tabs Open
Hi What is the official ServiceDesk answer. Is it recommended to have more than one browser tab open with service desk? Or should users try to keep one tab open only? Thanks.
How are you installing the Adobe Creative Cloud App for Macs
I have been having a bunch of issues trying to install the Adobe CC app for Mac deployed. I have reached out to support many times, and every time they say there is something wrong with my installer. The issue is that I can use the same installer and
Issues with screen layouts in latest version
With latest update to SDP the Asset screen column order has changed , specifically Service Tag column has moved over to the right. It was better how it was previously when it was next to the asset info columns. Having it beyond all the State/User/Department
How can I find the linked Jira Ticket keys after integration in the SDPOD request API
We use ServiceDesk Plus cloud for helpdesk requests and Jira for Engineering development tasks. Sometimes our users submit incidents in ServiceDesk Plus that are meant for Engineering, so our Helpdesk staff creates a jira ticket from a servicedesk plus
https://customer-sdpondemand.manageengine.com/ is down?
https://customer-sdpondemand.manageengine.com/ Anyone else having connection issues?
Cloud User Provisioning Tool shouldn't require one technician license
Is there any way so that the Cloud User Provisioning tool doesn't require one licensed/paid technician account? There should be a provisioning account that does not count against our paid license technician accounts. Jon
Auto assign technician once they have responded
Is there a way that the system will automatically assign the ticket to the tech that has responded to the request?
Email command Not Updating
I am attempting to configure Email Commands before going live, I have two custom fields, one called Tracking and one for Return Tracking for tracking#s of replacement equipment to be RMA'd. The subject command is set to @SDP@, I opened a test ticket and replied to an email to my test requester with the fields to be auto updated in the ticket from the email. @@Tracking=1111@@ @@Return Tracking=1234@@ After sending the reply, the ticket did not update those fields. I am sure I am doing something wrong
Report showing technician time spent against CIs
We added the CI field to our requests and would like to report off of this field. I dont see an option in the Reports module to report off the field "CI". We would like to report technician and time spent working on all of the CIs. Is this possible?
Active Directory Login with Desktop Central MSP
Good Morning, We have recently purchased Desktop Central MSP and I have been tasked with getting it up and running. After reading the documentation I still cannot get AD authentication to work with the MSP Version. When I go to Admin -> Server Settings and look at the Default Domain for Authentication all it shows is Local Authentication. In normal Desktop Central there would be a Scope of Management setting under admin to configure this, but I am not finding it. I'm certain this is something obvious,
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