ManageEngine SupportCenter Plus 11.0 upgrade demo
Hello everyone, We relaunched SupportCenter Plus last year, equipping it with features that will increase the efficiency of your support staff and help you deal with support requests more promptly. Apart from a brand-new UI, various feature enhancements,
Get change list using API v3 (SDP MSP Version: 9.4 Build 9424)
Hi, how i get all the change on API v3 here is my sample get url: https://XXXX/api/v3/changes?TECHNICIAN_KEY=XXX&input_data={ "list_info":{ "row_count":200, "start_index":1, "get_total_count":true } }&format=json RESPONSE: { "response_status": { "status": "failed",
Change template selection based on change type?
Currently in my version of SDP, when you create a new change, the first field to select is the Change Template. I'd like to set it up so that when a new change is created, the user selects the change type, and based on the type selected, the template
Desktop Central Upgrade
One of my co-workers upgraded ServiceDesk Plus to 11.3 Build 11302. Because of this, we are getting a warning that we need to update Desktop Central. Support told me to upgrade to 10.1.2119.5 and then to 10.1.2121.4. When I look at the article that ServiceDesk
Script to add a comment to the history
I want to force the technician to add a comment to the history file of a ticket when they change a specific user defined field. Is there a script to do this? Maybe opens the ADD NOTES window?
ServiceDesk Plus MSP Upcoming End-of-Life of Request V1 APIs and 10528 Build release Important Update
Dear Customers, Today we are announcing the End-of-life (EOL) from 10.6 version (which is due post Oct'21) for V1 APIs. From that date forward, any upcoming releases will not have access to the V1 Request APIs. All clients and integrations based on V1
Change can't be associated with a CI unless CI is Asset, Business Service, or Technical Service
What's the point of building a CMDB if you can't associate a change against a CI (unless CI is an Asset or Service)? If you have 10 services depending on a CI (e.g. a VM), I want to register a change against that CI, not against the 10 services. Have I missed something? I hope so! The CMDB seems of no use without this feature. Thanks.
Restore configuration of switch
Hello and sorry for my english, I have NCM since 1 month and i really don't unbderstand how to restore config on switch. I have only cisco switchs. these switchs are added in NCM with "SSH-FTP" credential, this works, backup works. But now i want to restore
Alarm not displaying to any non-admin users
Hi there, I am working on setting up Firewall Analyzer on our Linux Mint servers. FWA automatically discovered the firewall and I've configured the mail server, default notification profile, and Alarm profiles. When an alarm is triggered on the log messages,
Microsoft RDS-Farm & OpManager
Hi ALL Anybody have successful story about monitoring RDS-Farms (RDS Broker + RDS Session Hosts) via OpManager ?? What parameters are monitoring ? maybe anybody can share own templates/custom monitors?
No available VMware datastores while configuring threshold
I am trying to build a monitor to watch the free space on out VMware datastore. When I go to configure the thresholds I see no available datastores even though VMware discovery has found the datastores. I also enabled the freespace monitor for the datastore.
Remove Login Fix
We are currently on build 11200 and cannot remove logins from users/technicians. Is there a way to do this manually through the database (we use MSSQL)? Which table does this field live in? We realize this was fixed in a subsequent update but we can't
External chat widget not working/login issue in chrome
Hi, My external chat plugin is not working in chrome, as It doesn't pickup the login info and keep asking for login in the application even when I have logged in servicedesk plus, maybe the issue is with its cookie, I have an external website where I
Custom Dashboard how to modify permissions once created
Dear Team, I have created several dashboards initially it was only admin and I know have to add operators to view the dashboard. I am trying to find the option to modify but cannot find the permissions. The only option I can see so far is to create new
Add Request Task Worklog - API REST
Hello, I am trying to add a work record on the task with this service: api / v3 / requests / {request_id} / tasks / {task_id} / worklogs I am using the next request: { "worklog": { "owner": { "id": "22806", "name":
¿Can I send email ticket notifications using two differents email accounts?
Since a few months ago we are testing the ManageEngine Service Desk Plus App at the company that i work, the app works properly and we don't have any complaint about it. However, we have two differents business units, with two differents domain controllers
include a Flag to show recently updated request
It would be greate if SD could include a flag to show that someone had updated the requst recently. This will help to improve productivity as we could zoom-in the check the new update instead of going through all the outstanding request one-by-one.
AD360 build 4235 released! Fixes critical security vulnerabilities
Hey there! We are pleased to announce that the latest build of AD360, 4235, is out and it fixes important security issues reported through our bug bounty program. Issues Fixed: Fixed the account takeover issue reported by HaYiCle, by enforcing SAML signature
Remote Control SDP and Desktop Central
We have 45 Desktop Central tech License and 140 Servicedesk Tech. After the agent merge How many techs can use Remote Control Computers. only the Desktop central techs, only servicedesk Techs, or both.
updating problem
Hi I recently migrate the DB of ADAudit from Postgres SQL to MSSql server. now according to logs, I can't upgrade the ADAudit plus due to MSSQL errors. image of log file attached. thanks
Is there an "estimated time to finish" display on the agent progress window?
Hi, Is there an estimated time to finish display on the agent progress window? So the end user can know when is the patch installation or any activity of the agent will be finished. Thanks and best regards, Gene
Remote control not working
hello there, after upgrading to 10.1.2121.4, only one tech can remote to a computer, we have license for 5 tech... if anther tech wants to remote to another computer, it never connects...
Remote Install
I'm wanting to install the Log 360 agent remotely using desktop central . Since this needs a key, is it possible to create an MST or any other way to install this agent? I have a lot of computers working remotley so using a GPO won't work.
IT analytics in 90 seconds: Monitor disk encryption to prevent data theft
Ensure continued protection of your confidential data by monitoring your Bitlocker encryption status using ManageEngine Analytics Plus reports. If you're not already using Analytics Plus, download your free, 30-day trial today.
Prohibited Software changes will no longer save
Good Afternoon, I am trying to make a change to one of the paths in my Prohibited Software. When i try to save i get an error that says Oops Something went wrong. The request could not be completed. Please try again! If problem persists, contact support. I
DC presents old DC-Softwarereleases for upgrade. Why?
I asked this earlier, even addressed this years ago, but no answer. In the present situation this question becomes interesting again. When i read the latest Topics in this Forum it seems to be obvious that there are some sort of problems with the new
[Term of the Day]:User Acceptance Testing
Term of the Day “User Acceptance Testing” Definition — What is UAT? The term UAT stands for User Acceptance Testing also known as Beta, Application, or End-User Testing. UAT is often considered as the last phase of testing and is performed to evaluate
Installation command/script/parameters needed to install Agent Monitoring through SCCM
Dear Support, We are planning to deploy 'OpManagerAgent.msi' file and 'OPMAgentServerInfo.json' through SCCM onto servers. Could you please tell us the Installation command/script/parameters needed for this? Waiting for your swift response Thanks HN
Automatic User Provisioning with Azure AD
Enable some way to allow us to automate the user provisioning in SDP when users are created in Azure AD. The current Provisioning app only works with on-prem AD, and importing users to SDP from Azure AD is one of the last items we have to do manually during our onboarding of new staff
Google fixes several high severity vulnerabilities in Chrome 92.0.4515.131 stable channel update
Hello everyone, Chrome stable channel has been updated to 92.0.4515.131 for Windows, macOS, and Linux. This update comes with fixes for 10 security vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity
Google fixes several high severity vulnerabilities in Chrome 92.0.4515.131 stable channel update
Hello everyone, Chrome stable channel has been updated to 92.0.4515.131 for Windows, macOS, and Linux. This update comes with fixes for 10 security vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity
Google fixes several high severity vulnerabilities in Chrome 92.0.4515.131 stable channel update
Hello everyone, Chrome stable channel has been updated to 92.0.4515.131 for Windows, macOS, and Linux. This update comes with fixes for 10 security vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity
api/v3/changes API does not return all the changes, returns an error
Hello, I am calling "api/v3/changes" API and expecting to get a list of all changes but getting following response { "response_status": { "messages": [ { "status_code": "500", "type": "failed", "message": "Error when performing required operation." } ], "status": "failed" }, "list_info": { "page_number": "1", "start_index": "1", "sort_field": "", "search_fields":
[Free training] Overcoming your IP address management challenges
ManageEngine OpUtils is conducting free, one-day training on IP address management. In this training we will be covering the best practices to monitor your network's IP address space, DHCP servers, and switch ports. We will also explore OpUtils' wide
Free training online: Optimize firewall performance
Stay ahead with the Firewall Analyzer free training online, join our product expert and gain insight on the ways to optimize firewall performance. The given below is the training agenda. Perform in-depth impact analysis for a proposed new rule using the
[SD-90704 ] Database SQl Error
Hi .Had a question I get this "Internal Error" when I write a script more than 240 line in custom function when the Database is Sql Server . But this error has not seen in the postgres database. I have been tested this issue in versions 11302 and
Delete patches in the patches folder in Program Files(x86)\DesktopCentralAgent
I would like to clear up space in our users C Drive used by Desktop Central patch management. We have a set of computers that have limited space on the c drive. I noticed that 2-3 GB of C drive space is patches that have already been installed. Eliminating
DELETING NON ORGANAZATION AND DUPLICATE REQUESTERS FROM REQUESTER MODULE.
Hi All I am trying to delete all non organization requesters and duplicate requester s from requester list but they seem to appear again once i log out and log in to service desk plu. What can be done to delete them permanently from the requester list?
Can't get alarm notification working.
Hi all, I can't seem to get email notifications working for alarms. Below is a summary of my situation: There is an active, unacknowledged alarm (for high disk utilization). Email server has been configured and test emails are successful. Have only selected
ADSelfService Plus' latest build (6111) released with MFA for OWA, OAuth and OpenID Connect support!
Hello everyone! We are glad to announce the release of ADSelfService Plus build 6111 with the following features: Highlights MFA for OWA/Exchange Server: Strongly secure your Exchange environment with a dedicated multi-factor authentication (MFA) setup
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