Hello there,

IT support teams all around the world are facing a great challenge due to the sheer complexity of delivering IT services to their clients remotely. We're excited to announce that ServiceDesk Plus Cloud has integrated with TeamViewer to help IT teams tackle this challenge and provide exceptional support by leveraging TeamViewer's remote connectivity capabilities.

About the TeamViewer integration

TeamViewer is a remote connectivity tool that provides universal remote access and seamless customer-first engagement solutions. The collaboration between ServiceDesk Plus Cloud and TeamViewer grants you the ability to access and control corporate devices remotely and securely so you can diagnose incidents and service requests and remotely assist end users right from the ServiceDesk Plus console.

Equip your IT team with the right tools to handle complex IT issues and achieve better service delivery.

Features

• Create a remote session and quickly gain access to the user's screen and input control.

• Create a pilot session and gain access to the remote device's camera for livestreaming.

• Use TeamViewer's remote assistance capabilities for employee training and onboarding.

Note: This integration is currently only available in the United States of America.

Please click here to learn more about the integration.

If you have any questions, drop us an email at support@servicedeskplus.com.

Regards,

The ServiceDesk Plus team