Technician Leave report
Query select au.first_name "Technician", ltd.name "Leave type", longtodate(du.leavedate) "Leave date" from techunavailability ta left join aaauser au on au.user_id=ta.technicianid left join leavetypedefinition ltd on ltd.leavetypeid=ta.leavetypeid left join dateunavailability du on du.leaveid=ta.leaveid where du.leavedate >= <from_thisquarter> and du.leavedate <= <to_thisquarter> order by 1 Krishna Bharat ServiceDesk Plus - MSP Support team.
[SDF-89537] User attributes not getting synced from Azure AD.
Hi Team, We are using SDP 11202 build. The users authentication is done using SAML integration with Azure AD. Earlier, when we were using LDAP the LDAP sync used to fetch all users attributes like Department, Phone, Job Title, Employee ID, First Name,
PC Hang Issue
We are seeing an issue with our PCs where the computer will hang when Desktop Central deploys updates. The machine will slow and then hang to the point of being unusable. We must reboot the machine, at which point it blue screens. Then several more reboots
Schedule Backup database
Hi In some ManageEngine products, database backup can be performed automatically by setting a schedule for that. Is this feature going to be added to ADAudit Plus soon? Regards Rochdi
Fatal stop of data collection ... (DataEngine XNode?)
On the Windows 2019 x64 server, ADAudit Plus (Product Version: 6.0.7, Build No: 6071) is installed using the built-in PostgreSQL database (10.3). This version was raised by patches: 5.3.0, 6.6.0, 7.1.0 (7.1.0 installed after a crash, - the problem was
Golden Ticket
Has anyone configured an alert profile for golden and silver tickets. ?? i cant seem to figure out how to filter on the ticket encryption type. https://www.otorio.com/resources/the-practical-way-to-detect-golden-ticket-and-silver-ticket-attacks/
Problem with installation of new ssl certificate
Hello there, I have a problem with the installation of a new SSL certificate to my ADselfservice system. Details below: csr has been generated via web tool (Admin-connection- Generate Certificate) Csr sent to CA authority - DigiCert DigiCert sent me two
INVALID_CSRF error during reset password
Hi, When I want to reset password in web page, I get this error: INVALID_CSRF_TOKEN ADSSP version: v6.0.05 DB: MS SQL I attached my screenshot. What should I do? Thanks for helping
Automated Definitions update not working
Hi, I'm testing PMP 10.0.604. I've set up automated deployment for Windows Defender definitions and added 2 computers to receive this automated update. PMP shows that both are "sucessfully updated". However, checking manually, one is updated with latest
Launch bat/cmd script from self service portal
I'm trying to have the self service portal run a bat script for me so i dont constantly have to remap a user's drives randomly when they get disconnected. Any ideas on how i would do this? I already wrote the script and it works as expected but i can't
Larger Multi-Line Text Box
I can see this has been a ticket that has been raised before, (https://pitstop.manageengine.com/portal/community/topic/additional-field-multi-line-textbox). Inspecting said element, I can see there is no "height" defined, only a width of 250. By editing the html and adding a "height" of 250 looks just fine. Can one of the devs just add that to the HTML? Surely it is an easy fix that is not destructive enough to require beta testing.
Default Desktop Central Agent Icon is different
When first installed Desktop Central the agent icon was this: I was branding DC with our logo, and I was not happy with the way it looked so I selected to "Restore Defaults". The issue is that the default icon is now this: How can I get the original
[Term of the Day]:Fintech
Term of the Day “Fintech” Definition — What is Fintech? The term FinTech is simply a combination of the words “Financial” and “Technology”. Technology has always changed the financial industry. However, the internet, combined with the widespread
Inline images missing from Solutions after 11.2 update
Hello, After updating to version 11200 (from 11139), many of our older Solutions have 'lost' their inline images. A broken image icon is displayed instead. I can still find the images stored on the server under the following folder: \ManageEngine\ServiceDesk\inlineimages\Solution\x
Upcoming Release : Enhancements in Asset, CMDB, and Release
Dear User, We are gearing up for the next release with enhancements in Asset, CMDB, and Release. Below is a brief on the features : QR Code Support Add assets by scanning QR Codes from vendors. You can also generate your own custom QR codes for new and
Run.bat returns an error
When trying to initiate run.bat and prompted for User Type (Evaluation User) and click Finish, I receive this message: Invalid License File The Details button show this: ERROR CODE : 517 Please contact ZOHO Corporation 4900 Hopyard Road, Suite 310
Asset Scanning not working due Timeout in agent communication.
Currently I facing issue which it's for most devices Error : Timeout in agent communication. Currently the number of license for users are 1000 and 926 are failed during last scan which I check some round devices with exact device I found most of them
JavaScript to Stop form submission if a field is less than 4 characters
I have a field that asks for the name of the person the request is for and I want them to actually enter a name, so I would like that field to stop form submission if the number of characters in that field is less than 4 characters. Throw up an error
Trouble using .getDate() .getMonth() in On Form Submit Script
I am creating scripts to customize the description for our ticket upon Form Submission, and while I am having a lot of success in some regards, I cannot get the script to run if I include .getDate()/.getMonth()/.getYear() for my date fields. I am trying
PMP Build 11000 - AD Authentication in null domain
Hi Guys Has anyone hit this problem with PMP when a user is trying to log in with AD Authentication? We're currently hitting it with 1 user. All others are able to login fine so far anyway. When they try log in they just get the Username/Password incorrect
Secure Gateway Server - New security hotfix available
Hi everyone Just a heads-up for those who use the Secure Gateway Server. A new build is available (90087). According to the release notes it addresses high-severity vulnerabilities (see https://pitstop.manageengine.com/portal/en/community/topic/secure-gateway-server-updates-released).
Default 'name' of logged in user
Can we default the name of the logged in user to populate in the requester or 'name' field on the helpdesk and change modules? Please see attachment. Thank you!
Actionable messages in outlook additional functions.
Hi Team, I have integrated this new feature with my SDP for testing and it is now working as expected. Though, I am quite happy that it lets me to pick up and resolve the requests from my emails directly, I keep missing a few functions that could have
Sync Config
Hi, I am having an issue of synching a startup and running config on one of my devices, and also i noticed it's device template is labeled as a switch instead of router, i am unable to change it since i can't get a router template from the drop down.
ADD_ATTACHMENT with XML or json
I would like to add an attachement to a ticket using xml or json but I have not found much info online besides people using C# or python. I tried doing: http://somesite/xxxx/request?OPERATION_NAME=ADD_ATTACHMENT&format=XML&TECHNICIAN_KEY=xxxx-xxxx-xx...&INPUT_DATA= C:\users\...\...filename.txt but I keep getting the error: Error when adding attachmentthe request doesn't contain a multipart/form-data or multipart/mixed stream, content type header is nul Does anyone have any suggestions?
Script to send details via mail and via sms to new user
Hello, i'm new in this community but i'm working fine with ad manager from 1 year. Now i've need to understand if i can deploy about title, can you help me ? I've tried many solutions but not working. Thank you very much. Best regards.
Modified group Azure AD
Hello! I´m looking for a way to set up an mail alert when a user is added to a specific group in Azure AD? Can ADaudit do that? We have a set up now in AD audit that checks when a user is added or removed from Admin groups in our on-prem env. So we need
Stop DB Before Windows Updates
Should the DB be stopped before running Windows Updates on ADAudit Plus server
[SDF-95131,SDF-70191] Default options to create tasks/checklists for action "Convert Incident to Service"
Hello, Most of our requests are generated by mail import. We are looking to introduce the Service Catalogue soon, as the vast majority of our requests are service related. This means that the technicians will be regularly using the "Action > Convert Incident
Digital Signage
We've recently move into a new premises and have implemented a new digital signage system through out the building. We manage all content on the screens and have a dedicated screen for IT The IT screen will be used to monitor our IT environment using monitoring system with SNMP. We'd also like to monitor traffic statistics on our WAN and Internet links. We recently tried loading netflow analyzer on the screen using the dashboard and interface links and came across 2 challenges 1. The left-hand side
SCCM SD+ Intergration
Hello, Please could you share what the prerequisites are for this? We have tried to link the two systems, but we are getting this error:
Group notifications
Hi friends. It is possible to create a notification to a group when a request is assigned to them. Let it reach the email. regards
Unable to add custom asset by barcode scanning
We are trying to make something like consumables management (yes, we know that this feature is in roadmap, but we need it NOW). Added custom product type: Cartridges (type -- Component) Trying to add Cartridge via /BarcodeScanAction.do?method=vendorBarcode
Service Desk API Callback URL is not working
Hello. I'm using REST API v3 for adding new a request and It's working perfectly. But when I try to set a callback URL which is triggered once the ticket has been resolved/closed and setting the callback_url to https://[node-server]/manage-engine no breakpoint
Read Only Access
Is there a way to create a technician that can only view tickets? I've tried adding a role with only the view requests box checked but the tech can still reply, add notes etc. I've also tried creating a requester with Allowed to view > All Requests selected but the requester cannot see any tickets at all. Thanks
View filters for technician to see requests they opened
When a technician logs into Service Desk, is there an easy way for them to view tickets that are not assigned to them as a technician, but where they are the requester? Technicians are ALSO users on occasion. In the User Self Service portal "My Open
Agent Wake Up not working
I have pushed agent installation task from the DC admin console & it is failed. as DC admin we used normal domain account. After that i have added that account to the target machine (agent install machine) administrator group. then installation was successful.
PAM360 new build 5004
Hi, PAM360 5004 has been released and is now available for download. An important security fix and a relative enhancement have been enrolled in this build. `Please see our Release Notes to learn in detail about the same. How to Upgrade to Build 5004?
[SDF-94702] When will Resource fields be available in the global field and form rules?
We have a lot of service catalog templates which all share the same set of locally created field and form rules for resource fields. We would like to make these global fields so we don't have to update every template whenever we make a change. When will
Request Custom Function does not work
Hi I am trying to use a Request Custom Function to change request_type and Mode on created Request. Using this code but when I test execute nothing happend and no error. requestObj.put("request_type", {"name":"Incident","id":"1"}); requestObj.put("mode",
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