Desktop Central service will not start after upgrading from 10.0.707 to 10.1
I upgraded 10.0.707 to the latest (#10.1) and now Desktop Central service will no longer start. I even reverted to the last weekly AWS Volume Snapshot and the service still does not start and confirmed we are on the 707 version after recovery. I have
How do I give a user RDP or VNC access to a resource without giving them any password permissions
I am new to PMP and I have a couple of domain users who use VNC to connect to a handful of servers to start and stop processes. I setup VNC on those servers, but I am not sure how to give those users access to those machines without giving them access
Apple m1
Are M1 computers supported? Can I specify the installation of packages only on M1 in the configuration?
Exchange Reporter Plus build 5610 released with few vulnerability issue fixes.
Hello Everyone! We have released a new build of Exchange Reporter Plus, 5610, with a few fixes Issue Fixes A few vulnerabilities have been fixed. Download Now Existing customers, please download the service pack from here Regards, Exchange Reporter Plus
Free training online: Optimize firewall performance
Stay ahead with the Firewall Analyzer free training online, join our product expert and gain insight on the ways to optimize firewall performance. The given below is the training agenda. Perform in-depth impact analysis for a proposed new rule using the
Unable to perform Database Backups - Trying to start PostgresSQL server failed
Hi folks, I'm running OpManager with the following details: Edition: Professional Version: 12.5.344 On Windows Server 2012 R2 64bit with a PostgreSQL database Since switching to this build I can no longer back up my database. When I run \bin\backup\BackupDB.bat I
[SOLVED] [SD-96511]Business Rules NOT working if ServiceDeskPlus is emailed!!!!
Hello - We have discovered another issue with the 11301 Build. If a Requester emails the system directly to initiate a ticket, the ticket is NOT routed to the Site where the Requester is tagged to. Instead, it's logged in the system as "Unassigned".
Android Device Owner without NFC or Camera
Hello, I'm having problems adding a Zebra device that is without NFC or Camera to MDM as Device Owner profile. The device have android 7.0 and the only mode to add it that I have found is to download the APK from internal server, install it and joining with the "by myself" option with the OTP. Unfortunately, in this mode, if chooice either Personal or Corporate doens't matter in the final device enrollment type, becasue it's always Profile Owner. I need Device Owner because I need to silent install
Need a query for software version column to be added along in software report.
Dear Concern, I need a query for software version column to be added in the software report. Kindly provide a required query ASAP. Thanks&Regards, Seema John
Able to close a project with open tasks / milestones?
We have found that that it is possible to close a project that still has open tasks or rmilestones. Is there a way to implement closure rules for projects to prevent that from happening? We are using SDP version 11.3 Build 11301
Trying to clean up Dept names under requester information
Under edit requester, department information, there is a drop down menu for deptartment name. How can I clean this up?
RPC unavailable
Is there a definitive guide to fixing the dreaded "RPC Unavailable" error message. There are a number of guides on the internet but some of them relate to other ManageEngine products and few specify the version of Windows OS that is applicable. On our
VMware datastore threshholds, not enough informaton to complete
I am trying to configure an OpManager datastore monitor and I do not see enough information at ManageEngine.. I am using these instructions: But I need to fill in the threshold values and there is no indication on what is an acceptable value. I assume
Business rule and email domain
Good afternoon. Tell me please, how to create a business rule so that all incoming emails from outside domain (for example @mydomain.com) to SDP request are automatically assigned to the site my_site_name? I create a new business rule. Criterion: criterion:
With previous notification method removed from Business Rules as of 11300 Build, we need to manage seperate Custom Functions for each Site?
Hello - I'm still trying to understand why SDP removed the native notification ability within a business rule, but I digress. Going forward, I was able to create a custom function to achieve my business needs. However, do I now need to manage a Custom
[Term of the Day]:Beacon
Term of the Day “Beacon” Definition — What is a Beacon? Beacon is a small device that alerts mobile devices, such as smartphones and tablets, of its presence through radio waves under the Bluetooth protocol well known as Bluetooth Smart or Bluetooth
ADAudit Plus security advisory regarding broken authentication vulnerability
Hi, We wanted to let you know that ADAudit Plus builds have been reported to suffer a broken authentication vulnerability, when using SAML authentication. This article explains the issue and the steps to be followed to secure your ADAudit Plus instance.
Restore deleted requestor
When using active directory and you import the user accounts. Everything works as usual. I deleted an account from the requester list and need to restore it back to being active. Please advise.
Verify If User Postponed Patching
I need to verify if a user is choosing to postpone patching of their laptop or not receiving the notification. We have laptop patching configured to allow the user to postpone patches for two weeks after patches are approved for installation. After that,
Windows Search Service turned off when disabling Windows Auto Update
I followed the article on how to disable our user's Windows10 Auto Update (link: here) however when trying to re-enable it for a specific user, the user's system keeps resetting back to blocking Windows Update and turning the Windows10 Windows Search
Software version shows older one even after patching
Guys, Anybody noticed the below problem. Wondering if its just for our environment. We are pushing patches as released for a few third party applications through Auto Patch Deployment. After successful deployment, the machines shows up in the inventory
Login page does not show the username and password box
After upgrade to 11303, login page does not show the username and password box. We cannot access the application. Any possible solution? It is urgent. Thanks
Modify 7GB Limitation on Upload File Size
We need to deploy a Windows 10 image, and we want to created a Windows Packages for the deployment. We need to upload the image in a zip file, but this file is almost 10GB, and Desktop Central has the limitation of a 7GB upload file size. The question
PrintNightmare -KB note for Windows 10 Support Version
Microsoft support versions. * windows 10 version 2004 (20H1) * windows 10 version 20H2 * windows 10 version 21H1 We have above listed windows 10 professional edition, can you please send KB number (with new replace KB ) for related CVE-2021-34527
Managed Engine - jsonfeed.do?method=createMonitorGroupFeed
Hello there, We use the jsonfeed.do JSON FEED calls to get information about our monitor groups, but since our upgrade of the service, the service stopped working. When I check the response from the server, javascript gives an error on what is returned:
How do I role out config changes to all probes?
Hi there, I'm wanting to make config changes to apply to all probes. Specifically I'm wanting to update a notification profile. However, doing this change on the Central Server doesn't filter down to any of the probes. Is there a way to make these changes
After certificate expiration: incompatible WSUS server and console version and update re-signing failing
Hi all, Anyone experienced the same issue or similar issue for Patch Connect Plus? PCP used to work fine until our certificate from our CA expired. We renewed this certificate and deployed to our clients. From then on, PCP admin portal it's giving an
"Days Overdue"
Good morning everyone. Had a question. Is there a way to capture how many days a ticket is overdue? Whether is it through reporting or if we can add something to our ticket template? Also, if possible, we would like to see how many days until it is
OPMANAGER WORKFLOW not able to display the variable $displayName in Email action
Hello, I have created a Workflow that detects an alarm, sends email and clears the alert. The Workflow works fine and the only issue is the mail format to send. I have added all the variables ie $stringseverity, $strModTime,$message. We have only an
Slow function of chat / configurations or remote control
I would like some help troubleshooting a problem we have with chat /configurations and remote control being slow Chat - how long should this take on average/most . To be useful for us it needs to be not much more than 5 seconds . We find it takes upwards
New Release: ADManager Plus build 7111
Hi, We are happy to let you know that we have released the latest build of ADManager Plus, 7111, which includes fixes for the vulnerabilities detected recently. You can download this build right away, from here. You can update your instance using the
ADManager Plus security advisory regarding unrestricted file upload, path traversal and broken authentication vulnerabilities (CVE-2021-37539)
Hi, We wanted to let you know that unrestricted file upload, path traversal and broken authentication, leading to potential unauthenticated remote code execution (CVE-2021-37539), have been detected in ADManager Plus and we have fixed it build 7111. This
Apple releases urgent updates for a zero-day bug in Mac, iPhone, and iPad devices
Hello everyone, Apple has rolled out an urgent fix for a zero-day bug in Mac, iPhone, and iPad devices that might be actively exploited. The vulnerability addressed is tracked as CVE-2021-30807 and is a memory corruption vulnerability in the IOMobileFrameBuffer
Recovering deleted Google Workspace mails
This post will explain how you can restore entire mailboxes or individual mails from an existing Google Workspace backup using RecoveryManager Plus. Note: Make sure you have a valid backup of your Google Workspace mailbox. For detailed instructions on
ADSelfService Plus 6110 released with an important security fix
Hey there! We are proud to announce that the latest build of ADSelfService Plus 6110, fixes an important vulnerability reported by HaYiCle from E-CQ through our bug bounty program. Security Issue Fix : Fixed the account takeover issue by enforcing SAML
Update process very slow
Is it just me, or is the update process excruciatingly slow? I kicked off an update at 7:30 this morning expecting that to be plenty of time for a 9am start, but its still going at 9am at 30% done!
Reporting on when an a custom Field was updated
Hi there Can anyone guide me on how I can report on what time a custom field was updated and who performed the action? I have a custom field called "Triage Complete" - Yes or No. I would like to be able to use this as a response measure by my team and
Faster and simpler way to create internal tickets.
My question is: Is there any way to create internal tickets, without having to navigate through the services catalog and filling the forms?
Desktop Central 10 build #10.0.709 SHA256 checksum mismatch.
Hello, I've received a notification from Desktop Central server reg. new build #10.0.709 available, with link to Service Pack download page: https://www.manageengine.com/products/desktop-central/service-packs.html?dci&dci-cu Which says: The SHA256 checksum
Enable Mail Fetching on Test Environment
We have a test environment set up for ServiceDesk. This is so we can do the obvious testing of anything new in the updates or any big scripts/functions we'd like to use on our production version. I've created an account in AD and assigned it a 365 G1
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