CAN'T ACCESS TICKETING TOOL
Dears, I'm unable to access my ticketing portal, can someone please help us get back it. below is the error i'm getting.
Error: EWS message in ServiceDesk Plus (linux)
Good morning, we are testing the ServiceDesk Plus Free Edition system; however, when configuring the "mail server" options, the message "The value indicated for the incomingEwsEmailAddress parameter is not valid" appears. In the configuration we are registering
I'm trying to create groups and profiles in MDM using REST API and I'm getting URL Rolling Throttle Exceeded
I've created a script that I'm using to create a group, a profile, add a payload to the profile and add it to the group, and now I'm getting URL_ROLLING_THROTTLE_EXCEEDED. If there is a limit to how many groups/profiles I can create, please let me know
Exchange online retention Policy and Microsoft teams policy
Hi, since the template for user creation is unable to assign mailbox retention policy and unable to assign teams policy. I think the only way would be using the custom attribute > powershell script. Currently i am using the script below. However there
Internal URL, do i always have to add the port?
i am setting up AD Manager using an internal CA cert for ssl. when i set it up it defaulted to using 8443. i tried to change it to 443 but it told me 443 was in use. when i netstat, it shows that 443 is in use by the same process as 8443, which is
Microsoft Rewards App
Hello everyone. First of all, I want to say that I am new and this is my first post in this forum. I recently learned about Microsoft Rewards after searching on Google yesterday. Although I do not know anything special about this. Can anyone help me
Report Creation - Changes - Change Requests Pending Approvals
I'm looking to create a report of Approvers who have yet to respond to an approval request. How would I go about doing this?
Software Deployment Copying folder post deployment
I am having an issue copying a folder post deployment. I need to copy a folder to the root of the c:\. When I go to file and folder operations in post deployment copying a file seems pretty straight forward. How to copy a folder seems pretty vague to
[Security advisory] Vulnerability in ServiceDesk Plus versions 11005 and above
Hi there, This is a security advisory regarding a possible authentication bypass vulnerability in a few REST API URLs in ServiceDesk Plus, which has been identified and rectified. On-premises users of ServiceDesk Plus (all editions) with version 11005
Discovering Scheduled tasks on DC's and servers
Hi Team, We have few DC's Servers and non DC Servers where run the schedule task using specific account. Can we use PMP to discover and manage them so that we can reset the password for the account used in scheduled tasks.
Unable to establish connection with the agent after Upgrade Desktop Central to 10.1.2121.4
I upgrade desktop central to 10.1.2121.4 After that I have a problem in Remote Connection Suddenly Agent Connection Failed and agent is not Reachable I installed servicedesk plus and desktop central on separate sever and i integrate servicedesk plus and
[Term of the Day]:Single Page Application
Term of the Day “Single Page Application” Definition — What is a SPA? The term Single Page Application aka SPA is is a web application or website that fits on a single web page with dynamic actions without refreshing the page. SPA does not fetch
[SD-95450] Hide Security Risk banner
Hello, How can I hide the security risk banner in 11205? I don't necessarily want to use the recommended settings. Warning : Potential Security Risk detected. Know more
ServiceDeskPlus requiring DesktopCentral
Just did my upgrade last week and have had problems ever since. My asset inventory is no longer correct in SDP and now have to navigate to DC to see the correct info. To add insult to injury my attempt to contact support has resulted in being hung up
Apple releases urgent updates for a zero-day bug in Mac, iPhone, and iPad devices
Hello everyone, Apple has rolled out an urgent fix for a zero-day bug in Mac, iPhone, and iPad devices that might be actively exploited. The vulnerability addressed is tracked as CVE-2021-30807 and is a memory corruption vulnerability in the IOMobileFrameBuffer
Apple releases urgent updates for a zero-day bug in Mac, iPhone, and iPad devices
Hello everyone, Apple has rolled out an urgent fix for a zero-day bug in Mac, iPhone, and iPad devices that might be actively exploited. The vulnerability addressed is tracked as CVE-2021-30807 and is a memory corruption vulnerability in the IOMobileFrameBuffer
Launching Analytics Plus 5.0
Hey folks, We are excited to announce that we've launched Analytics Plus build 5000, which offers a plethora of interesting features. 1. Introducing What-if analysis: This feature allows you to perform scenario analysis over data to visualize business
Date format + DB Schema
Hi Team, I have following 2 questions 1) I am creating the report and need to include this column “Status Comment” there is no delivered column when I am creating the report. In which table Status comments are stored. Please see the screen shot
URL for direct searching
Hi I am looking for the syntax to use in the URL to search for a specific user, something like: https://adselfservice/EmployeeSearch.cc?search="Bob" Can you help? Thanks
Keeping view settings
Is there anyway I can get the cloud version to Permanently save view settings. So for example I add a couple of columns in - I add some colour row settings to show coloured rows based on priority but then as soon as I close my browser and come back they
Technician Auto Assign not applying to requests
I have a request form in Service Desk that the technician auto-assign does not work. The technician autoassign technician does work on incidents and some requests but not all requests. The incidents and requests option is selected. What are some things
[Tips & Tricks]Preventing Request Closure when there are Pending Approvals
One of our ServiceDesk Plus customers requested a function to prevent service requests from being closed if it has a pending approval. Scenario: In the customer's environment, they have configured a set of Service request templates that have a single-stage
Setup ServiceDesk Plus with DataCenter (DC) and Data Recovery (DR) environment
Hi All, upon checking on the addon license provided for failover in SDP, all the configuration needed to be on same network. But how to confirm when we want to implement SDP in DC and DR with different network? please share the information if someone
[Term of the Day]: Memory Leak
Term of the Day "Memory Leak" What is Memory Leak? Memory leak, also known as space leak is a condition that occurs when a programmer dynamically allocates additional memory to hold data and variables that are required for the moment but fails to
Defaults SLAs - changes updated in 'Copy Default settings option? Build 11301
Hi Folks - I need to update the "Default" SLA's I have configured but I do not want those changes updates in all of rhe Site I have conrfigured with "Copy Default Settings" checked off. Is this possible? Will the SLA changes ben propgated ot these sites?
Closing Tickets using Forms that meet criteria
Hi there, I have a scenario where if a ticket meets certain requirements, I need the ticket to be closed with an email reply. For example, out of a list of applications, if the user chooses a finance application, I want to close the ticket and send an
Guest access to Dashboard
Hi, We are running Analytics Plus (Professional) with 6 guest licenses. When I publish a link to the dashboard, the user is asked to sign in. Is there a way to do this so they are just forwarded to the dashboard without having to sign in? Thank You
[SD-96511] Business Rules stop working after upgrade from 11207 to 11301
Hello, Today I apply the upgrade from 11207 to 11301 and suddenly my Business Rules stop working at all. Any action within the rule that worked before, does not work now. Rule image attached.
[SD-96511] User site does not populate
Since upgrading to 11300, when a user emails a new request in, their site it not populated. Actions taken: - Re-synced users from AD - Edited sites to update site settings. Also taking away the cab selection for CRs, imho, dumb... The fact that I have
PrintNightmare (CVE-2021-34527) - an RCE, zero-day flaw fixed in Windows Print Spooler
Hello everyone, CVE-2021-34527, an RCE vulnerability, dubbed PrintNightmare affects Windows print spooler. The print spooler is a default component in all Windows systems that allows the computer to interact with the printer and order the print jobs
ADSelfService Plus 6109 Hotfix Release
Hello everyone, We are glad to announce the release of build 6109 with the following issue fixes: Issue Fixes : The VPN Group Name field is no longer mandatory while configuring Cisco AnyConnect for updating cached credentials over VPN. The issue that
Schedule Report Error
Hello Team, I can access the report for Domain Users from last month when I run it manually. However I got "Error - Error during previous run" under Last Schedule Status when I try to schedule the report. It was scheduled as Every month on day 1 at 12:01
[Analytics Plus] Launching advanced analytics for ServiceDesk Plus' survey module
Hello folks, We're happy to announce that we've launched advanced analytics for ServiceDesk Plus user surveys. Now, you can leverage end user feedback to measure service desk performance and optimize service offerings to ensure better customer satisfaction.
Launching advanced analytics for ServiceDesk Plus' survey module
Hello folks, We're happy to announce that we've launched advanced analytics for ServiceDesk Plus user surveys. Now, you can leverage end user feedback to measure service desk performance and optimize service offerings to ensure better customer satisfaction.
No AD-Domain available / could be added
Help says: When you set up the application and start it for the first time, the application automatically discovers all the available Windows domain in your network. In my case this there is no AD-Domain visible. I tried to add the domain manually, but
Migration DB From Postgres To MSSQL
Dears, Kindly be informed that while I trying using MDM Product, I fact problem with BD. The problem is inability to migration DB from Postgres To MSSQL. Yours advise please. Deatails: - DBMigrationlog_0 - SQL Server 2012 - Windewos Server 2012 R2 - MDM
Assign an asset to Requester directly in request details page
Hi... Can I change an asset status and Assign it to Requester directly in request details page??? This is an Important Require for some technicians in our organization.
implement SDP on DC and DR environment
Hi All, upon checking on the addon license provided for failover in SDP, all the configuration needed to be on same network. But how to confirm when we want to implement SDP in DC and DR with different network? please share the information if someone
[Term of the Day]:Wearables
Term of the Day “Wearables” Definition — What are Wearables? Wearable smart devices, more commonly known as Wearables. It is any kind of electronic device designed to be worn on the user’s body. Such devices can take many different forms, including
Couldn't resolve these MIB nodes
Good morning, I'm trying to load the MIB file for timepictra When loading the MIB, it shows this error message: I attach the MIB file. Thank you in advance.
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