Security update for Microsoft Exchange Server 2019, 2016, and 2013 (KB5003435) released to fix 1 zero-day and other vulnerabilities in Exchange Server
Hello everyone, This Patch Tuesday comes with a security rollup update (KB5003435) that resolves vulnerabilities in Microsoft Exchange server which includes 1 zero-day (CVE-2021-31207). Though the zero-day was publicly disclosed, there are no known cases
Security update for Microsoft Exchange Server 2019, 2016, and 2013 (KB5003435) released to fix 1 zero-day and other vulnerabilities in Exchange Server
Hello everyone, This Patch Tuesday comes with a security rollup update (KB5003435) that resolves vulnerabilities in Microsoft Exchange server which includes 1 zero-day (CVE-2021-31207). Though the zero-day was publicly disclosed, there are no known cases
Report on Attached Documents on assets and Status change history
H, we use to attach a receipt signed by the user to the asset. So we need to extract a report showing all assets which have a document attached within, the upload date, and the information related to the asset property history. We also need (on the same
Team Notifcations
Hi, I was wondering if there was a way to have Teams notify all technicians of there current open tickets every day at 9am? Thanks, Jareth
Microsoft Patch Tuesday May 2021 updates
Hello everyone, Here is a list of updates released this Patch Tuesday New Security Bulletins : 2021-05 Security Monthly Quality Rollup for Windows Server 2008 for x64-based Systems (KB5003210) (ESU) 2021-05 Security Monthly Quality Rollup for Windows
Microsoft Patch Tuesday May 2021 updates
Hello everyone, Here is a list of updates released this Patch Tuesday New Security Bulletins : 2021-05 Security Monthly Quality Rollup for Windows Server 2008 for x64-based Systems (KB5003210) (ESU) 2021-05 Security Monthly Quality Rollup for Windows
Microsoft Patch Tuesday May 2021 updates
Hello everyone, Here is a list of updates released this Patch Tuesday New Security Bulletins : 2021-05 Security Monthly Quality Rollup for Windows Server 2008 for x64-based Systems (KB5003210) (ESU) 2021-05 Security Monthly Quality Rollup for Windows
ManageEngine Desktop Central Upgrade
We upgraded our DC to 10.0.685 yesterday and this time, we've had an issue whereby 46 of our total fleet of devices failed to update to the latest version of the Desktop Central agent. This has not happened in our previous updates so I am curious if anyone
Security updates released for Foxit Reader 10.1.4 and PhantomPDF 10.1.4
Hello everyone, Foxit has released Foxit Reader 10.1.4 and Foxit PhantomPDF 10.1.4, which address potential security and stability issues. The vulnerabilities addressed are as follows: CVE ID Vulnerability Cause Impact CVE-2021-31461 Application
Security updates released for Foxit Reader 10.1.4 and PhantomPDF 10.1.4
Hello everyone, Foxit has released Foxit Reader 10.1.4 and Foxit PhantomPDF 10.1.4, which address potential security and stability issues. The vulnerabilities addressed are as follows: CVE ID Vulnerability Cause Impact CVE-2021-31461 Application
Security updates released for Foxit Reader 10.1.4 and PhantomPDF 10.1.4
Hello everyone, Foxit has released Foxit Reader 10.1.4 and Foxit PhantomPDF 10.1.4, which address potential security and stability issues. The vulnerabilities addressed are as follows: CVE ID Vulnerability Cause Impact CVE-2021-31461 Application
Survey Feedback in a report
With ServiceDesk on prem we were able to include requestor survey feedback in a report I do not see where that can be done with ServiceDesk Cloud. Is this possible? If so can someone point me in the right direction?
Cisco SNMP Backup switch
Hi all We are running a eval on NCM after testing ops Util a few months ago. we had no issues getting snmp backing up a switch using ops util however when i try do this for NCM it keeps failing. Where do i start to troubleshoot this? Is their logs anywhere
report mbr or gpt
How to create a report on logical drives of workstations and find out the type of partition (mbr or gpt)
[Term of the Day]:Microservice Architecture
Term of the Day “Microservice Architecture” Definition — What is Microservice Architecture? The term Microservice Architecture a.k.a Microservices has sprung up over the last few years. Microservices refers to a technique that gives modern developers
[Free e-book] 7 real-life IT problems and how to solve them using advanced analytics
Did you know that advanced analytics can help you resolve 70 percent of your help desk problems? Download our e-book to learn how.
[Free e-book] 7 real-life IT problems and how to solve them using advanced analytics
Did you know that advanced analytics can help you resolve 70 percent of your help desk problems? Download our e-book to learn how.
[Free e-book] 7 real-life IT problems and how to solve them using advanced analytics
Did you know that advanced analytics can help you resolve 70 percent of your help desk problems? Download our e-book to learn how.
Need a report to show me tickets that have been idle for xx days
I would like to know if there is a way to create a report that looks for any tickets that haven't been auctioned for a period of time, say 4 days, and notifys somone. Note that I am specifically NOT referring to the SLA prompts Response, or Resolution. A ticket may well be assigned to a tech, who then sits on his hands and does nothing with it for a few days. I want to know well before the 3 hours SLA clock in the dashboard comes around. Thanks! PS, can someone actually moderate and approve this
Google releases Chrome stable channel 90.0.4430.212 update to fix several high-severity vulnerabilities
Hello everyone, Chrome stable channel has been updated to 90.0.4430.212 for Windows, macOS, and Linux. This update comes with fixes for several high severity vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability
Google releases Chrome stable channel 90.0.4430.212 update to fix several high-severity vulnerabilities
Hello everyone, Chrome stable channel has been updated to 90.0.4430.212 for Windows, macOS, and Linux. This update comes with fixes for several high severity vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability
Google releases Chrome stable channel 90.0.4430.212 update to fix several high-severity vulnerabilities
Hello everyone, Chrome stable channel has been updated to 90.0.4430.212 for Windows, macOS, and Linux. This update comes with fixes for several high severity vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability
Delete files(config.json/RBMToolbar.msi/start.bat) without risk on Application Monitoring
Hi, We detected some files on the Home folders of Opmanager Probe and AppManager, OpmanagerCentral. For the team os Security this had some suspincions about it, so I want to know if I could deleted it without a risk on the application. config.json RBMToolbar.msi
AD360 High Availability missing functionality
Hi AD360 Team, The following AD360 documents released/provided by ManageEngine were referred: To setup HA for AD360: High˜ Availability Configuration Guide (manageengine.com) To setup AD360 as Reverse Proxy: Using AD360 as a reverse proxy server (manageengine.com)
Going to ssh v1 to v2
Hello, We have some older switches in our enviroment that are running SSH V1. We have been testing switching them to V2. When we switched to V2 NCM sees the switch as being down or not available. We are currently locked out of the device and can not get
Shouldn't desktop Central auto move/update a computers remote office?
If a user is at Site A, but then transfers to Site B, when the server picks up the new ip, shouldn't the server update the records and move the computer from Site A remote office to Site B remote office or does this all have to be done manually? Also,
SDP Administrator should be able to upload profile pictures for all users without login into their account
Hi I'm posting my privat ticket to the community as a feature request. There might be some other people who would like to have the same feature request: ------------------------------ Hi Markus, As per the current application design we don't have an option to import the profile images directly into the application. The only option is to edit and add the profile picture either the requester themselves or the administrator if able to login to their accounts. I am sorry if this is causing any inconvenience
AssetExplorer: not able to add SSH private key into Credentials Library
Hi, I am unable to add private SSH key to be used for SSH network credentialed agentless scan. There is no "browse" button to add/import or locate private SSH file Please provide steps or link to documantation on how to implement SSH username with private
TimeSpent Report - Non operational hours
Hi, I'm looking to generate a report that displays how much work a technician has done outside of operational hours. Ideally each ticket between a certain timeframe would be queried and then a count of each worklog where work outside of normal work hours
OpManager Free Limitations
Hi, Someone know what functions are disabled for free OpManager Edition? "We also offer a Free Edition: 10 devices, single user, with basic monitoring functionality." * https://www.manageengine.com/network-monitoring/opmanager-editions.html Thanks
ADSelfService Plus 6104 released with an important security fixes
Hello everyone, We are glad to announce the release of build 6104 with the following vulnerability issue fixes: Vulnerability issue fixes: A vulnerability that in rare cases allowed bypassing CAPTCHA in the ADSelfService Plus login page has been fixed.
Mail / SMS Server Settings
new to the product and in process setting up. Configuring the Mail settings using an external SMTP sever that requires SSL connection. Use same config on our backup software to alert me of backup status. Each time I enter the credentials and click save
Custom Fields for Requesters
Good Morning All!!! I have an onsite copy of the latest and greatest version of servicedesk plus. I need to add 3 custom fields for a requester. They are date/time fields for availability to work with IT. I added the custom fields and I have them on
[Community Digest] ServiceDesk Plus - April 2021
Here is the monthly rewind for April 2021! Version and Build releases: 11143 (Released on 1st April 2021). 11200 (Released on 7th April 2021) check this link for more details. 11144 & 11201 (Released on 9th April 2021). 11202 (Released on 13th April 2021).
Password Manager Pro new build 11104
Hi, Password Manager Pro 11104 has been released and is now available for download. In this hotfix release, we have fixed an important security vulnerability. For detailed information, please see our Release Notes of this upgrade pack (build 11104).
Build 11103 Password change issue
Just upgraded to build 11103. While attempting to do a manual password change on a remote server with an agent, I was told the password change was successful but, in fact, the password was only changed on the PMP database, not on the remote server.
Approver Reminder Notification
Hi, I am trying to figure out where this email is derived from so I can edit the template. Does anyone know how I can figure out where this template/option is? Here is a sample email of what a user receives: From: BancOfCal Service Desk Team [mailto:thehelpdesk@bancofcal.com] Sent: Sunday, December 11, 2016 10:00 AM To: Joe Smith Subject: Approval reminder notification. Dear Joe Smith, You have pending approvals which require immediate attention. Click on the link below to take necessary actions.
[Term of the Day]:Machine Learning
Term of the Day “Machine Learning” Definition — What is Machine Learning? Machine Learning (ML) is a subfield of Artificial Intelligence (AI), in simple words, it is defined as the capability of a machine to imitate intelligent human behavior. Arthur
Microsoft Teams - Software deployment
Hi All I am wanting to deploy Microsoft Teams and am having some difficulty's. The software is an exe that installs to the users app data folder. I would like to create a software deployment which deploys to all users, Is there any guidance or documentation for applications which deploy in this way or has anyone deployed Microsoft Teams before ? thanks
User - Aditional Fields in Business Rules
Is there any way to use an aditional field on a business rule?
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