Google Chrome fixes several high-severity vulnerabilities in its stable channel 92.0.4515.107 update
Hello everyone, Chrome stable channel has been updated to 92.0.4515.107 for Windows, macOS, and Linux. This update comes with fixes for 35 security vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity
WorkLog Type
Hi, I'm trying to do a Worklog Type report. In my SDP i have some specific names for my worklogs but I cannot see this field in Analytics. Only shows me the description field. SmallBestOriginalRemove
Publicly disclosed zero-day vulnerability CVE-2021-36934 in Microsoft Windows 10
Hello everyone,An Elevation of Privilege vulnerability in Microsoft Windows 10, which grants non-admin users access to SAM, SYSTEM, and SECURITY registry hive files has been discovered recently. Vulnerability description: Starting with Windows 10 build
Publicly disclosed zero-day vulnerability CVE-2021-36934 in Microsoft Windows 10
Hello everyone,An Elevation of Privilege vulnerability in Microsoft Windows 10, which grants non-admin users access to SAM, SYSTEM, and SECURITY registry hive files has been discovered recently. Vulnerability description: Starting with Windows 10 build
Publicly disclosed zero-day vulnerability CVE-2021-36934 in Microsoft Windows 10
Hello everyone, An Elevation of Privilege vulnerability in Microsoft Windows 10, which grants non-admin users access to SAM, SYSTEM, and SECURITY registry hive files has been discovered recently. Vulnerability description: Starting with Windows 10 build
Monitored System showing Trouble Status
Hello, Few of the monitored devices are showing trouble status (Dependent unavailable) and showing yellow status on the dashboard, whereas the system is up & there was no downtime. It is effecting the overall availability of the system. Regards, Abh
[Tips & Tricks] Benefits of Integrating Outlook Actionable Messages with Servicedesk Plus
This post will deal with the integration benefits that will be really helpful in many environments where the outlook is used. Integrating the two applications can be done with much ease and we have explained the steps to do the same in detail on the link
AD Import - Dept & Site Refresh
Hi, We've just a big update of the department and office fields in AD. We now need to do a been clean up of Department and Site records in Service Desk. What is the best way to do this? I'm going to guess that each current record in those tables has a
Can someone explain to me this LDAPS certificate requirement?
I'm trying to make an LDAP connection from Service Desk to our domain controller ldaps://servername.domainname:636 and when I click Save and Import, I get the following error: FAILURE: Domain Controller saved successfully, but error occurred while trying
[Term of the Day]:Digital Signature
Term of the Day “Digital Signature” Definition — What is a Digital Signature? A Digital Signature is a type of electronic signature, it goes beyond electronic versions of traditional signatures by invoking cryptographic techniques to dramatically
Microsoft Edge (chromium-based) fixes one zero-day CVE-2021-30563 along with other vulnerabilities in its 91.0.864.71 update
Hello everyone, Microsoft has released Edge (chromium-based) update 91.0.864.71. This update comes with fixes for several security vulnerabilities with one of them being an actively exploited zero-day vulnerability tracked as CVE-2021-30563. The details
Microsoft Edge (chromium-based) fixes one zero-day CVE-2021-30563 along with other vulnerabilities in its 91.0.864.71 update
Hello everyone, Microsoft has released Edge (chromium-based) update 91.0.864.71. This update comes with fixes for several security vulnerabilities with one of them being an actively exploited zero-day vulnerability tracked as CVE-2021-30563. The details
Microsoft Edge (chromium-based) fixes one zero-day CVE-2021-30563 along with other vulnerabilities in its 91.0.864.71 update
Hello everyone, Microsoft has released Edge (chromium-based) update 91.0.864.71. This update comes with fixes for several security vulnerabilities with one of them being an actively exploited zero-day vulnerability tracked as CVE-2021-30563. The details
How to troubleshoot business rules
Hello, How do I troubleshoot business rules ? I have setup few and I can't understand why they aren't triggered. Your Version: 10.5 Build 10510 Database: postgres TIA Daniel
How to manage and report on Isilon and NetApp file servers efficiently using ADManager Plus
"Oh! Absolutely any random person can walk into our office and look at any confidential document they want to!" - said no organization ever. But this is exactly what happens when access and permissions are not managed securely. Managing file servers in
How to summerize multi table by indepenedent data
Hi, I have three table that related to ServiceDesk Plus like below details: Table 1: worklog Table 2: task Table 3: request Now I want to generate this result with Analytics Plus that every count of table is independent. What should I do? These table
Building the ME SDPPLUS on Azure
We are planning to migrate our SDP Plus to Azure with the latest and greatest. Is there a document that shows what planning needs to be done and also visio diagram showing how uses will be connecting to it as well as if we want to implement 2 factor authentication.
Automatic Update
Hello everyone, I was trying to figure it out if this tool https://www.manageengine.com/network-configuration-manager/?pos=MEhome&loc=ProdMenu&cat=ITOM&prev=AB3 it can be configured in a way that it can update ifAlias interfaces in an automatic way. Example:
Report
Hi, Please tell me how I can make a report with this 4 columns: ID Subject Requester-Name Requester-Email
Will ServiceNow integration be offered for Desktop Central Cloud edition?
There was a ServiceNow integration option under the Admin menu in our on-prem Desktop Central instance. Since migrating to the Cloud Desktop Central version, I see this integration is missing. Are there plans to add the ServiceNow integration to the
Not showing requests to some support groups
Hello There, I want to make it services shown only to some support groups. When I create new service catalog and in the "Associate Support Groups to Template" I choose only the group that I want but I still can see with other support groups when I login
Approve a closed ticket
In our company, we are smaller and send approvals for tickets that we know will be approved and then close the ticket. (I don't make company policies, just do what I am told.) We recently upgraded to 11.2 and found that tickets can no longer be approved
Business Rule to send email
Hi, i want to create a business rule to send email when i have an specific status in the incidents. For example, i have a request in status "open", and when i put in "Closed" business rules detects this, and send an email, with an information from that
[SOLVED] restore failed
Hello After a upgrade failed I try to restore but it failed please find file attached with detail Thanks
Manage Engine ServiceDesk Plus Free Lisans Problem
Hello there, When you register with the link below, a free license is not sent to our e-mail address, we request your help on the subject. https://www.manageengine.com/products/service-desk/help-desk-software/free-it-help-desk-software.html
Report sorted into days delay.
Hello, I am looking for some help creating or modifying a report that will show all open requests , sorted into days delay. I have attached image for reference. Thank you very kindly,
Masterclass 2021 Season 2 - Episode 1: Slash resolution time and automate key desktop management tasks with the ServiceDesk Plus-Desktop Central integration
Ever wondered how to slash resolution times while simultaneously automating key desktop management tasks? In this Masterclass, we'll teach you how to maximize your productivity and stay on top of help desk requests with the ServiceDesk Plus-Desktop
Collections for Software Deployments
Currently the Collections are only being utilized to push out things like registry changes and group permissions, and other various settings. It would be great to be able to utilize these for software deployments, the self-service portal, and patching.
Error Deploy OS
Hi Afther Start Deploy OS Error OSDA.exe Spplication Error The instruction at 0x96714617 reference memory at 0xfffffdf0.the memory coild not be read Click on OK to terminat
[Term of the Day]: Cybersquatting
Term of the Day "Cybersquatting" What does Cybersquatting mean? The term Cybersquatting, also known as domain squatting and typo squatting -- refers to the unethical practice of registering an Internet domain name and holds it with the motive of reselling
Ransomeware attacks through Desktop Central Software
Ransomeware attacks through computer system management software are currently happening. What is zoho managengine doing to prevent Ransomeware attacks through Desktop Central Management software? Are you reviewing your software to make sure there are
Publicly disclosed vulnerability in Microsoft Windows Print Spooler Point and Print
Hello everyone, A vulnerability in Microsoft Windows Print Spooler Point and Print with an exploit publicly available has been recently discovered. Vulnerability description: With the recent update for MS16-087, Microsoft has mandated that the printers
Publicly disclosed vulnerability in Microsoft Windows Print Spooler Point and Print
Hello everyone, A vulnerability in Microsoft Windows Print Spooler Point and Print with an exploit publicly available has been recently discovered. Vulnerability description: With the recent update for MS16-087, Microsoft has mandated that the printers
Publicly disclosed vulnerability in Microsoft Windows Print Spooler Point and Print
Hello everyone, A vulnerability in Microsoft Windows Print Spooler Point and Print with an exploit publicly available has been recently discovered. Vulnerability description: With the recent update for MS16-087, Microsoft has mandated that the printers
Masterclass 2021 Season 2 - Episode 1: Slash resolution time and automate key desktop management tasks with the ServiceDesk Plus-Desktop Central integration (July 29)
Ever wondered how to slash resolution times while simultaneously automating key desktop management tasks? In this Masterclass, we'll teach you how to maximize your productivity and stay on top of help desk requests with the ServiceDesk Plus-Desktop
[Analytics Plus] Launching advanced analytics for ServiceDesk Plus' survey module
Hello folks, We're happy to announce that we've launched advanced analytics for ServiceDesk Plus user surveys. Now, you can leverage end user feedback to measure service desk performance and optimize service offerings to ensure better customer satisfaction.
Launching advanced analytics for ServiceDesk Plus' survey module
Hello folks, We're happy to announce that we've launched advanced analytics for ServiceDesk Plus user surveys. Now, you can leverage end user feedback to measure service desk performance and optimize service offerings to ensure better customer satisfaction.
Assets change report
Hi team I need a report that shows the assets that have changed from one user, department or site to another in the last month. Could you help me, please? Service Desk Plus: 10.5 Build 10500 BBDD: MySQL In the results, I should see the field Asset T
Query Report for Non-Close/Cancelled/Resolved Tickets Greater Than 5 days with Specific Value in 'Incident Additional Field'
Hi! I'll looking to create a query report for tickets which are not close, cancelled or resolved, which are older than 5 days with a specific value in the incident additional field. Please help. Warm Regards AA
Zooming in graphs
If i select a time interval of one hour in the graphs, then a description of the protocols and the number of bytes will appear below. But if I start to zoom in on the time, then the number of bytes is not recalculated according to the protocols. The same
Next Page
