Unable to "Discovery Accounts"
Password Manager Pro - 11.0 Build: 11004 I am new to using Password Manager Pro and I am working on setting up resources and attempting to test out the discovery of accounts, which then will roll into testing the automatic reset of the passwords. In
Catalyst 9500 48Y-4C template
Hi. I wonder if you know if the template of a Cisco 9500 48Y-4C is available in Opmanager? We were not able to find it. Regards
IPSLA Flows
Hi. We have a customer that has Opmanger with a build 12.5.315 and includes 90 NFA interfaces. They want to configure Cisco IP SLA features and they are handling around 10,000 flows per secon incoming to Netflow module (IPSLA Flows). I wonder if there
Editing Close Request Template
Hey i am really new to manage engine here, we just started using it. Going around tweaking things. Does anyone know how i can edit the fields presented when you hit "close" button on a ticket? Currently there are two comments fields which seems redundant
[QUIZ- 1]: Handling Critical incidents
From now on, our Virtual Meetups will include a quiz as an additional activity. After each meetup, we will be sharing the recording of the session and a questionnaire. You can check out the recording and take the quiz to brush up on the topics covered.
How to extract certain string from the Description field and set the string in another field
Hi all, I am new to ME and my vendor had set up ME service desk to receive email from another system and then automatically create a request/ticket. I wanted to automatically extract certain information from the email and populate a field in the request
Billing Block Hours (prepaid)
Folks, Is any ability to associate a PrePaid Service Plan with a Bill Rule? I would like the PrePaid Service Plan to only include one type of ticket. Is that possible? thanks
DC MSP 10 - Trial to Free - AD question
Hello, I am designing a box for home first, but if its successful I will be pitching to 1 of my small business clients to test further. This will include various management software's, router, IDS / IPS etc in a small form factor solution. One of these
[SDF-84057] Trying to add last post to a template for ticket has been re-opened
I'm trying to update the template we use for the email notification for when a ticket has been re-opened to include the email/comment that reopened the ticket. I've been looking at the $ variables and been unable to find one that looks correct. Thank
Desktop Central integration with Jira Service Desk Cloud
When trying to enable the Desktop Central jira app, I get to the 'Associate User' screen, There are no users to associate and so I cannot continue. Any ideas?
IT analytics in 90 seconds: Complying with Jira project targets
Track your performance against your project targets using the Target vs. Actual Milestone Completion report in the Analytics Plus app for Jira. If you're not already using Analytics Plus for Jira, download your free, 30-day trial today. Note: This is
Safari Browser after .683
Seems to be some problems in Safari browser after upgrade to .683. What happened to the top Menu, seems to have disappeared on some screens but visible on others if you scroll up a bit..I wonder what else doesn't work anymore..
Perform grouping on Reply Template
I have multiple reply templates and would like to do the grouping for better user experience. Possible to do it? * I'm using SDP Cloud version
MS SQL Missing from Add/Discover in Applications Manager
We recently installed App Manager and while looking to add our SQL Servers: MS SQL/SQL Server is not an option in the list. Are we missing something? Should we be adding via a different method in Applications Manager?
Configuration Back up
Hi Community, I am having issues with my backup on Opsmanger, some of the devices can't back up. i did a test credentials and this was the output. Please find the attached. Thanks, Tetteh.
[Blog] The Effectiveness of Multi-Channel Support for your Employees and Customers
Nowadays customer experience and employee experience are looking more and more similar. Evolving consumer experiences are shaping employees’ expectations for work experiences. Employees increasingly see themselves as customers of their employer, and the
Microsoft Edge (Chromium-based) update 90.0.818.51 fixes several security vulnerabilities
Hello everyone, Microsoft Edge for Chromium has released security update 90.0.818.51. This update comes with fixes for several security vulnerabilities. The details of the vulnerabilities are as follows: CVE ID Vulnerability CVE-2021-21201 Use after
Microsoft Edge (Chromium-based) update 90.0.818.51 fixes several security vulnerabilities
Hello everyone, Microsoft Edge for Chromium has released security update 90.0.818.51. This update comes with fixes for several security vulnerabilities. The details of the vulnerabilities are as follows: CVE ID Vulnerability CVE-2021-21201 Use after
Microsoft Edge (Chromium-based) update 90.0.818.51 fixes several security vulnerabilities
Hello everyone, Microsoft Edge for Chromium has released security update 90.0.818.51. This update comes with fixes for several security vulnerabilities. The details of the vulnerabilities are as follows: CVE ID Vulnerability CVE-2021-21201 Use after
Help on Syslog Rule Filtering
Hello, I am currently setup a syslog rule. I have seen the example of regex with a sentence. Basically I will have a log with a format xxx xxx Rating:0 yyy cccc 25 40 30 with several field I wanted to confirm if the regex filtering for AND or OR is
[SDF-66785] ServiceDesk Plus - Project Management - Attachments on comments
I have noticed in Project Management you can now insert images, videos and links, this is great! I was hoping we would also have an ability to attach and attachment to the specific comment. Currently if there is an applicable attachment to the comment
Qualifications
Hi, Not sure where to ask this but, do most people on this forum have a qualifcation around IT and what recommendations could you make about which qualifications would help the most. Thanks.
Not accessebile through ip:port
I have installed service desk plus on my computer the standard version but can only log in on the local host. I can't seem to login from another PC using ip address: port number.
Exclude Tech From Query Report
Hi All, looking forward to your valuable help to instruct about how to exclude specific technician from a query report that i generate it using "MSSQL" to get the status of mainly violated tickets. The following is the current query: and if possible
Using Rest API to GET attributes like Manager, Title
Hi there, I am new to this community and am using what I believe is a very old version of ADManager Plus (Version 7.0, Build 7066) on-prem. I need to pull user attributes out of ADManager Plus for a custom integration. I am able to use the <URL>/RestAPI/SearchUser?
Monitoring E1 link channel usage
Hello there! This is Valdecir, from São Paulo, Brazil! Anyone could please help me to find how to monitor a E1 link (the same as T1 in US) channel usage? The voice gateway is a Cisco Router 2911. I can see the information about the channel usage on E1 running this command: > sho voice call summary | inc 0/0/0 I want to show a graph like this one (got this on a Cacti forum). Thanks in advance
After Update to 11202 we not able to add Approval person in Change
Good Day Before this version 11202 we was able to select CAB users for approve change For right now in this page: Approval Appears message: No Approvals Levels Configurated and there is no single button to add this Levels How to add levels now ?
[Blog] The 4 key elements of modernized ServiceDesk
Choosing the right ServiceDesk for your organization can be challenging. There are abundant software and umpteen of potential features to consider. We tend to get caught up in the excitement of assuming how all of those features might help to build a
Scheduled Backup not working
Hi, I'm running the latest version of PMP (6200) and the scheduled backup does not seem to work. I scheduled it to run every day at 22:30 and maintain 35 backups, with a destination directory of C:\backups and it does not work at all. Anyone else have this problem?
[Term of the Day]: PPC Marketing
Term of the Day “PPC Marketing” Definition — What is PPC Marketing? Pay-Per-Click Marketing is an online advertising model that has been designed to drive traffic to websites. Advertisers pay a set fee every time internet users click on a PPC. This
Desktop Central - vulnerability scan time setting
I would like to know either the default timing for vulnerability scans or where I can set it manually please.
PMP Password Verification - Change Problem
Hello , He's trying to set up PMP for the company. We have added devices, but some devices do not verify and reset passwords. 1 -Aruba = (ClearPass, WLC, Switch, Fortigate, FortiAnalyzer, FortiAuthenticator) 2 - HPE MSA Storage 3 - User passwords used
[SDF-30444] Can we PLEASE get an 'add image' button?
Hi PLEASE PLEASE - can you please enable the 'Insert image' button to the reply template control? You have it elsewhere on the same control. Thanks in advance! Stay safe!
Reports not working: MSDP 11.1 Build 11135 on Centos 7
Hello, cannot generate custom reports or any reports at all. Here is error from serverout0.txt when triggering report generation: [09:37:29:168]|[04-28-2021]|[SYSERR]|[INFO]|[42]: java.lang.NoClassDefFoundError: Could not initialize class net.sf.jasperreports.engine.util.JRStyledTextParser|
If service stop working what happend?
Hello, I installed ADSelfService Plus to the customer server and starts as service. Some time happned that the web console is down and I´ve looked to the service is not running (is setup for automatic startup). If I start MFA endpoind protection with
unable to start ManageEngine OpManager service unable to resolve hoostname or IP Address
the status running and service is running but cant open in web browser
Tagging or Labelling tickets
We're looking for a way to “tag” bugs & feature requests with certain product modules or areas so that we can better track duplicates and organize related issues together. I don’t think adding more sub categories would really work since we're already
ADSelfService Plus 6103 released !!!
Hello Everyone! We are glad to announce the release of build 6103 with significant new features and enhancements. Highlight: Zoho OneAuth's OTP authenticator can be used as an MFA method to verify users' identities during password reset and account unlock
Auto Action against Non-Complaint System
Is there a way to lock-out/disable a system from being accessed if it is non complainant. For Eg - Bitlocker has been disabled
URL for clients
I lost and now can not find anywhere in the admin console the URL I would give to clients to put in a ticket. How do I find said URL?
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