Announcement on Two-factor authentication availability in Supportcenter plus and much more
Dear User(s) Greetings for the day. ManageEngine Supportcenter Plus released Two-factor Authentication (2FA) and much more features along with its 11.0 Version- 11012 build release. Please refer to the Migration path table available here and upgrade to
SDP MSP 10526 Released and Announcement on Remote AE Behavior changes
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 10.5 - Build - 10526. Please refer to the Migration path table available here and upgrade to our latest build 10526. In continuation to this post, please refer to the below Announcement
IT Asset Management in Desktop Central Vs SDP
Hi, I see that there is a IT Asset Management module in both Desktop Central and SDP. I would like to understand the difference in the value provided by these 2 products on the IT Asset Management front. Is Desktop Central required when SDP is already
Switch relationship query
Please provide an query: All switches and routers for which no rack relation is registered.
Disable Bitlocker TPM via Desktop Central script? - Windows 10 Feature packs help.
Im sure lots of other Admins are in the same boat with Staff Working from Home becoming the new norm? We have deployed Bitlocker with a TPM Pin on boot up for Windows 10 laptops but want to install feature packs to our remote workers in the evening when
10 min average in interface application
Hello. We are still using netflows 9. In the graph device -> interface -> application, the data is displayed in 1 minute average aggregation. Consider trial version 12. In this version, the graph device -> interface -> application is displayed for 10
Send Notification based on Request Status Field
We have two custom Status codes. "Waiting for User" and "Waiting for IT". We would like to be able to send an email to the User or Technician if the Status is one of those codes and there has been no activity on the Request for, say, 12 hours. Using the
Requests> Custom View - Shared ticket solution?
We currently have filters set up so that each technician sees the Requests that are assigned to them as well as seeing any unassigned Requests in their Technicians View: Request status is not "Cancelled","Resolved","Completed" Technician is "technicians
[Term of the Day]:Lightning Network
Term of the Day “Lightning Network” Definition — What is Lightning Network? The Lightning Network is a cryptocurrency protocol that works with blockchain technology. Lightning Network was first introduced in February 2015 by Joseph Poon and Thaddeus
Google Chrome fixes one zero-day CVE-2021-30563 along with other vulnerabilities in its stable channel 91.0.4472.164 update
Hello everyone, Chrome stable channel has been updated to 91.0.4472.164 for Windows, macOS, and Linux. This update comes with fixes for 8 security vulnerabilities with one of them being an actively exploited zero-day vulnerability tracked as CVE-2021-30563.
Google Chrome fixes one zero-day CVE-2021-30563 along with other vulnerabilities in its stable channel 91.0.4472.164 update
Hello everyone, Chrome stable channel has been updated to 91.0.4472.164 for Windows, macOS, and Linux. This update comes with fixes for 8 security vulnerabilities with one of them being an actively exploited zero-day vulnerability tracked as CVE-2021-30563.
Google Chrome fixes one zero-day CVE-2021-30563 along with other vulnerabilities in its stable channel 91.0.4472.164 update
Hello everyone, Chrome stable channel has been updated to 91.0.4472.164 for Windows, macOS, and Linux. This update comes with fixes for 8 security vulnerabilities with one of them being an actively exploited zero-day vulnerability tracked as CVE-2021-30563.
[SDF-90833] Change Search Fucntion
HI, Is there a way to change the the search function for the main search bar/box to search solutions rather than templates ? We are using the on-prem version if that helps. Thanks in advance, Barry
How can I avoid sending two mails to Requester, when closing a request in a Reply to the Requester ?
We have activated 'Acknowledge requester by e-mail when the request is closed.', which is fine, because the requester, then gets a notification, when a request is closed from Edit mode or from the right-side menu. But when a request is given the status
Outlook Actionable Messages - Supported Notifications
In the guide for configuring Outlook Actionable Messages it is mentioned that only certain notification types are supported: Acknowledge requester by e-mail when a new request is received. Alert the following technician(s) by e-mail when a new request
User Modification Template
Is there a way to do a User Modification Template for multiple domains. USE CASE: As a multi-domain forest, we put certain groups (ex. VPN) in the root domain. I need to assign that group to a user in the child domain. However, when trying to assign that VPN group (that is in the root domain) to a user (in the child domain) I can't find that group.
Failed Deploy OS Exit Application
Hi My Log on OSDA Afther Deploy Template Exit and get to cmd Command [2021-07-12 16:44:47.032700] [0x00000278] [info] : Error : Unable to get registry value 200 [2021-07-12 16:44:47.032700] [0x00000278] [info] : [LogWrapper.cpp : 1006]>OS_Manager::CAccessLog::IsFileExist()The
[Free e-book] Back to work: An IT admin's guide
As employees begin to return to the office, organizations need to adapt to the requirements of new-age workers. Read our e-book to learn how to transform your workplace to keep up with changing dynamics. Download now.
[Free e-book] Back to work: An IT admin's guide
As employees begin to return to the office, organizations need to adapt to the requirements of new-age workers. Read our e-book to learn how to transform your workplace to keep up with changing dynamics. Download now.
[Free e-book] Back to work: An IT admin's guide
As employees begin to return to the office, organizations need to adapt to the requirements of new-age workers. Read our e-book to learn how to transform your workplace to keep up with changing dynamics. Download now.
[Free e-book] Back to work: An IT admin's guide
As employees begin to return to the office, organizations need to adapt to the requirements of new-age workers. Read our e-book to learn how to transform your workplace to keep up with changing dynamics. Download now.
[Free e-book] Back to work: An IT admin's guide
As employees begin to return to the office, organizations need to adapt to the requirements of new-age workers. Read our e-book to learn how to transform your workplace to keep up with changing dynamics. Download now.
CSV/PDF export not working
Hello, after updating from build no. 12158 to 12163, this feature (CSV/PDF export) does not work anymore, the error says: "Failed to raise the export request." This is in the "Alerts" tab.
[Term of the Day]: Destructive Testing
Term of the Day "Destructive Testing" What is Destructive Testing? In software testing, a destructive test is a methodology to check the robustness quality and lifespan of the software. It is a common fact that most users are prone to mishandling
insertion d'une image en base 64
Bonjour je n'arrive pas a ajouter une image a un modele de réponse. Je rajoute la partie HTML a mon message, tout apparait correctement. Mais quand je sauvegarde, l'image disparait. j'ai fait des captures d'écrans, pas a pas. pouvez vous me dire si
Recovering deleted on-premises Exchange mails
This post will explain how you can restore entire mailboxes or individual mails from an existing on-premises Exchange backup using RecoveryManager Plus. Note: Make sure you have a valid backup of your on-premises Exchange mailbox. For detailed instructions
[SD-96503]Change Conversation Reply Template, pre-filled To: field, conversation notifications
I would like to see a customizable template added to the system for managing the replies sent from the Conversations tab on change requests. In addition, it would be great if when I choose to reply to a message there it included the sender from the message
New @ Function Problem
HelloWe were using the new function where you can mention users or technicians with an @ Symbol. With technicians it seems to work fine. However, if we mention a regular user and then try to show the system Notifications, they won't load anymore.
[SDF-95129] Scheduler Should Be Controllable Groups
SDP 11.203 MS SQL. We would like see SDP add a feature where the scheduler could be assigned a manager for a group of technicians and that manager would be able to see all of the technicians in the group in the scheduler, make ticket assignments, etc.
Add asset to Reqest?
Hi, Can I assign an Request to an Asset? Ex: We have 200 network sites where our users work (They Exist as Assets in SDP), sometimes our network vendor have problem with comunication on sites and I would like to make an incident when this happens and
[Free e-book] Back to work: An IT admin's guide
As employees begin to return to the office, organizations need to adapt to the requirements of new-age workers. Read our e-book to learn how to transform your workplace to keep up with changing dynamics. Download now .
[Free e-book] Back to work: An IT admin's guide
As employees begin to return to the office, organizations need to adapt to the requirements of new-age workers. Read our e-book to learn how to transform your workplace to keep up with changing dynamics. Download now.
Online training: Free virtual training sessions (July 27 and 29, 2021)
Kick-start your journey into the world of analytics with our experts. Tailored for beginners, these sessions will help you learn how to: Import data from various sources. Create custom reports and dashboards using Zia, our built-in AI assistant. Share
Change attachment size
How do you change the file attachment size in SD+ 11300? I have found other posts saying this is changed in the Admin > Self Service Portal settings, but I do not have an option for file attachment size. Thanks.
ADSelfService Plus now supports Passwordless Login!
Hello everyone, We are glad to announce the release of ADSelfService Plus build 6108 with the following features, enhancements, and issue fixes: Features Passwordless Login: ADSelfService Plus and other SSO-enabled applications can now be accessed using
Automatic scheduled reply every 3 days
I did a search but found nothing, however I may be using the wrong verbiage. I am looking for an automatic reply email that would go off after say 72 hours. A "Hey, haven't heard from you, still having this issue? if not let us know, if so, please
[Contd] 9 Zero-days fixed in July 2021 Patch Tuesday
For CVE-2021-34448 Patch ID Bulletin ID Patch Description 31717 MS21-JUL6 2021-07 Security Monthly Quality Rollup for Windows 8.1 for x64-based Systems (KB5004298) 31718 MS21-JUL6 2021-07 Security Monthly Quality Rollup for Windows 8.1 for x86-based
[Contd] 9 Zero-days fixed in July 2021 Patch Tuesday
For CVE-2021-34448 Patch ID Bulletin ID Patch Description 31717 MS21-JUL6 2021-07 Security Monthly Quality Rollup for Windows 8.1 for x64-based Systems (KB5004298) 31718 MS21-JUL6 2021-07 Security Monthly Quality Rollup for Windows 8.1 for x86-based
[Contd] 9 Zero-days fixed in July 2021 Patch Tuesday
For CVE-2021-34448 Patch ID Bulletin ID Patch Description 31717 MS21-JUL6 2021-07 Security Monthly Quality Rollup for Windows 8.1 for x64-based Systems (KB5004298) 31718 MS21-JUL6 2021-07 Security Monthly Quality Rollup for Windows 8.1 for x86-based
9 Zero-days fixed in July 2021 Patch Tuesday
Hello everyone, July 2021 Patch Tuesday comes with fixes for 117 vulnerabilities, out of which 9 are zero-day vulnerabilities. All the zero-day patches are supported by Vulnerability Manager Plus. The details of the zero-day vulnerabilities are as follows:
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