Automating the "Submit for approval" action.
HI
I have a question about the lifecycle feature in the automation section.
I'm trying to automate the "submit for approval" action in the indecent template.
what I'm trying to do is creating a transition that will automate the "Submit for approval" step, but I could not do it.
Lets take the following senior:
Step1 :
when a requester submit an incident template a request will show in the admin account.
Step 2:
The admin will click on the transition to change the "status" as configured in the lifecycle. (image 1).
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Image 1. example shown the transition in the incident template.
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Step 3:
The admin have to go to Actions tab and select submit for approval" under the Approve section. (image 2).
The admin have to go to Actions tab and select submit for approval" under the Approve section. (image 2).
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Image 2 .Actions tab when the request is open
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Step 4:
Fill up the "Submit for approval" form.
Step 5:
After receiving the approval, the Admin now can carry on with the lifecycle transients.
now what I'm asking is:
is their a way to automate step 3 and step 4 so that when I click the transition in the image 1 a "submit for approval" form will be sent automatically? ether by "lifecycle" or by "custom function" in "custom action"
thank you.