Set Service SLA Based on Priority
At the moment the default Incident SLAs are set based on the Priority Level of the incident, and the Service SLAs are set based on the specific request. However we need to be able to set the Service Request SLAs based on a rule in the same way Incident requests are. Specifically based on the set Priority.
I request that Service Request SLA's be enhanced to be able to be set based on a defined rule.