We uploaded the logs the first time and were told the issue would be fixed in 11304.
Sep 3, 2021 6:43:43 PM [com.adventnet.servicedesk.updatemgr.util.SDPreProcessor] [SEVERE] : Problem during installation of patch: Table with name ServiceReq_User_301 is already defined. Please use a different name
Sep 3, 2021 6:43:43 PM [SYSERR] [INFO] : com.adventnet.persistence.DataAccessException: Table with name ServiceReq_User_301 is already defined. Please use a different name
The logs have been uploaded once again.
We restored our production environment successfully from VM snapshot and DB backup.