[Term of the Day]: WORM
Term of the Day "WORM" What is WORM? WORM, the acronym for Write-Once, Read-Many, is a data storage technology that allows critical information to be written and prevents modifying and/or erasing information accidentally or deliberately after it has
Business rules - notification rules - email different users
Guys, I'm frustratingly busy trying frantically to get something quite simple done: I create a business rule that triggers when a new request is created by someone specific, and with a certain subject. If a request matches those rules and is created: then send an email to about 15 different users in my corporation - that's it. I fail where email addresses or contacts must be typed in. I cannot type in a single email address. It seems as if the application is hindered so much that nobody but technicians
Workstation asset assignment not correct
Version: 11.1.0 Build 11130 Desktop Central is being used to scan workstations and ServiceDesk is using the APi integration to bring the asset inventory into the SDP CMDB. When looking at the asset details, the hostname and ip address for the asset are
[SDF-49372]Identifying Managers from all Users
Hello, With the import of users from AD, the "Manager" field is mapped to the "Reporting To" field in SDP. Is it possible to utilise this field to generate a custom User Group containing managers only? I cannot see any way to do this as the custom User
Google releases Chrome stable channel 90.0.4430.93 update to fix several security vulnerabilities
Hello everyone, Chrome stable channel has been updated to 90.0.4430.93 for Windows, macOS, and Linux. This update comes with fixes for several high severity vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability
Google releases Chrome stable channel 90.0.4430.93 update to fix several security vulnerabilities
Hello everyone, Chrome stable channel has been updated to 90.0.4430.93 for Windows, macOS, and Linux. This update comes with fixes for several high severity vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability
Google releases Chrome stable channel 90.0.4430.93 update to fix several security vulnerabilities
Hello everyone, Chrome stable channel has been updated to 90.0.4430.93 for Windows, macOS, and Linux. This update comes with fixes for several high severity vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability
Server Connectivity ERROR
When running the troubleshooting tool on any workstation or the server the Desktop Central Server shows Failed Status "The remote server returned error (401) Unauthorized" Server version is 10.0.658 Is this causing a problem that I may not be aware of
Allow Access-Control-Allow-Origin for Custom Menu
Hi, I want to create a custom pop-up menu for create issue in our issue tracker (Not JIRA). I need to call APi by javascript library like axios, but unfortunately I get error "Allow Access-Control-Allow-Origin". I see this post and follow this instruction
[Free webinar] What's new with Analytics Plus in Q1, 2021?
Join us for a free webinar on May. 11, 2021 to learn how some of our newly-launched features and integrations can help you achieve your IT goals faster. During the webinar, we'll discuss some of our latest updates including Inventory analytics for Desktop
Launching RMM Central: A unified RMM solution for managed service providers
We're pleased to announce the debut of RMM Central, a unified remote monitoring and management solution. RMM Central is the one-stop solution that can help Managed Service Providers get in-depth visibility into the client network from a single console.
Hide Training Videos
Does anybody know if it is possible to hide the 'Training Videos' section from Desktop Central? There is no Close button and i cant find any options in the settings menu to turn this off.
Outside of the Sites/Departments functionality, is there a way to give a requester access to other tickets?
Based on a post here from about 5 years ago, I now understand that I can assign requesters to a site and a department underneath that site. I can then either give them the ability to see all their department's tickets or all tickets that are part of
[What's Cooking] Upcoming new features and enhancements - April 2021
Dear users, We are glad to inform you all that the following features will be released in one of the upcoming service packs. Change Workflow Create a complete change life cycle, along with its stages, conditions, switches, notifications, approvals, and
[Term of the Day]: Prosumer
Term of the Day “Prosumer” Definition — Who is a Prosumer? The term "Prosumer" has transformed from meaning “Professional consumer” to meaning “Product and Brand Advocate.” Earlier, this term was used for a person who consumes products as well as
Work Log Report
I notice within service desk, we have the option to add work logs to the requests when posting a resolution, BUT the only way to view that info is to go through and view each request and write it down, i think it would be very helpful to have the work logs added to the report list so we can run a custom report and have it pull up work logs say in a certain date range? because the option is there to print the time on the ticket but that is just how long it was open, not how long if was being filled.
[SDF-90799] HOW: see only MY requests and UNASSIGNED
good day. how can i access UNASSIGNED tickets? I would like to see only MY requests and UNASSIGNED
API V3 - Unable to query requests
Hi, we're trying to get all requests based on certain criteria via the V3 API web services. I can successfully query it using PostMan but not C#. PostMan allows to export code for various languages, including RestSharp which uses C# and .NET. I've also
Prohibited software is not blocked
Hi, for testing purposes I installed CCleaner on a client. After inventory was done CCleaner ist listed in DesktopCentral. I then added it to the list of prohibited software, but still the app is running on that client. When checking the tray icon I
Missing "canceled" status in bulk edit mode
I have 100 requests which I'd like to cancel (duplicate tickets created by an integration) in bulk edit mode. The "canceled" status is not available in the drop down box, however it does exist in Help Desk customizer and in individual tickets. I was
Schedule "Users in Groups" report
The "Users in Groups" report does not appear in the list of reports available to be scheduled. Is it possible to get is added as a report that can be scheduled? thx
Memory Leak in ImageReplicator.exe
We run Desktop Central with the imaging component. We have about 14 branch locations with a distribution server in each location. We have been receiving periodic memory alerts from the distribution servers. When I log into the distribution server,
[Term of the Day]: RFID
Term of the Day "RFID" What is RFID? RFID, the acronym for Radio Frequency IDentification, is a form of wireless communication that uses radio waves to identify and find objects. These radio waves transmit data from a transmitter (tag) to an RFID
POPIA compliance series #5: Purging all personally identifiable information(PII) of expired users
IT admins are often caught up in a revolving door of user accounts continually being provisioned and deprovisioned. While tasks like periodic clean up of stale accounts and their access and permissions are often not prioritized, they play a major part
Linux Standard Installation problem
Hello. I installed Standartd editon to my personal server via console, but when i checked the installed system i saw that is Enterprise Edition... I reinstalled again via GUI and when i checked the system info I saw that is Professional... I reinstall
Is there a way to restrict what requesters can view certain service categories?
We have applications that are only used by certain departments. We would like to have requests in the service catalog related to those applications be hidden from requesters that are not in those departments. Is there a way to accomplish this?
API - Creating a new request with attachment(s)?
Hi, I can create a new request by POSTing to the API at http://<url>/api/v3/requests - But is there any way I can create it with attachments? I tried naively POSTing a multipart request with files in the body: I didn't get an error and the ticket was
[SDF-35886] Feature Request: Customize Reply Templates (Groups)
Instead of adding multiple templates for all Technicians to view, and sort through, we'd like the ability to filter reply templates based on specific criteria (ie: Support Group, Category, etc..). Also the ability for Technicians to create and modify templates via permissions. This would take some strain off the Administrators to copy and paste reply templates.
Couldn't resolve these MIB nodes
Good morning, I'm trying to open the MIB file for the Papago 2TH ETH temperature humidity sensor: https://en.papouch.com/papago-2th-eth-2x-temperature-humidity-and-dew-point-with-ethernet-p2989/ When loading the MIB, it shows this error message: I attach
Action: Edit Action : Execute Program "$RCAMSG_PLAINTEXT" truncated
Hi, I attempted to create an action for alerts in ApplicationManager. The Action is to execute a program with the $RCAMSG_PLAINTEXT variable as an input argument to the program to handle. Format is like below: myalertprogram.exe -n "$HOSTNAME" -s "$SEVERITY"
technician report
hello i need a query to export the technician list with all it's details
Users unable to change passwords
We have just started evaluating ADSelfService and are running into an issue where test users that have registered are unable to change their password under the Self Service tab. It lists "Domain Password Policy requirements" (which our test domain has NONE) I have also set the password strength level within the ADSelfService app to "Too short" yet still, no matter what password we change it always fails with this error: Change Password Failed The new password you chose failed to meet any or all
ADSSP Mobile App does not follow the MFA for Reset / Unlock
In recent days the mobile app for ADSSP has changed some of the functionality. One security risk which i noted is the MFA for Reset / Unlock entered in the Admin portal. We have our MFA for Reset / Unlock enabled to 3 factor authentication for reset / unlock operations. However, when performing Password Reset and/or Unlock account from the ADSSP mobile app, it doesn't follow the entered setting. It just proceeds after just 1 factor of authentication instead of the entered 3. when performing the
Policy violation
Hi Community, I am having issues with policy violation, we set a Tacacs policy on our devices, and out of three we have two being marked as right and one being marked as wrong even though all three are in the configuration. How do i get them to be marked
Upgrade issues
I was advised by support that to fix a problem I needed to upgrade from build 12417 to 12158, and in my feeling that was the worst thing I ever did. As now I have 4 of my disturbed servers that are not online and in the Data Collection Status i see a
[Term of the Day]: GIGO
Term of the Day "Garbage In Garbage Out" What is GIGO? GIGO, the acronym for Garbage In, Garbage Out, in the context of information technology, is a slang expression that implies the quality of the output is a function of the quality of the input regardless
Service Catalog Shortcuts in other Service Categories
We have a large service catalog and our ecosystem contains a number inter-connected products and services that are distinct service categories but, because it isn't always clear from the end-user which system might be affected, sometimes they have issues
Transitions
Hi, When clicking transitions I have created they used to automatically update/change after being clicked. Now I have to refresh the page to move on to the next available set. Am I missing something here?
Group Report with Nested Group Members, include the Decription for each group in the report..
We have a need for a group report that lists all members of the groups (including nested groups), but also include the Description (the AD attribute) for each of the main groups (not the nested ones) in the report. I have looked at Group reports, Detailed
Edit permission in Change Roles
Does the edit permission functionality for the various stages of a change role actually work in the current version? Approval permission is working exactly as I would expect when I assign a role, however, edit does not seem to do have any effect. I have
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