Reply to a request from end-user by API
I want to create custom mobile app for end-user
(customer) support. In this scenario, our customer install my custom app
and our technician login with SDP. Also I want to chat and
conversation with end-user by custom mobile app that connected to SDP
I searched for "reply to a request by
end-user" in API documentation, but I didn't find it. Also I found
""reply to a request by technician" but I need to this API.
What should I do?
DB: MS SQL
Thanks for helping