Hey there!

On September 30 at 10am BST, we will host an exciting new webinar titled The service desk is your best technology coach. We'll discuss clients' needs, the relationship between IT and the customer, and the significance of the service desk.

The webinar will feature guest speaker Daniel Breston, an experienced IT coach and blogger with over 50 years of IT industry experience, to guide you through the topic.

What is the webinar about?

“The service desk is the voice of your IT” is what ITSM used to say. Today, the service desk is the voice of your organization. COVID-19 moved everyone online. If they have an issue, they call your service desk. Rarely do they get to speak to anyone else!

Lean and other practices also suggest that the best coaches are those with eyes that do not see what you do. Which is why several major banks, utilities, sales companies, and betting houses have invited the service desk to be their coach and attend management decision-making sessions.

Register for this webinar to learn why your service desk is your best coach, and about:

• What does your customer want?

• IT and customers

• Leaders—what do you know (really)?

• Why do you need a coach?

• What does the service desk do?

• What does the service desk know?

• The service desk as a coach