Edit permission in Change Roles
Does the edit permission functionality for the various stages of a change role actually work in the current version? Approval permission is working exactly as I would expect when I assign a role, however, edit does not seem to do have any effect. I have
Create a script to assign preventive maintenance tasks to technicians based on the day of the week
Hello, The scenario is as follows: A company have around 15 technicians. Every week, the supervisor sets a technician to carry out the preventive for each day of the week. For example; Technician A will carry out the preventive tasks on Monday, Technician
Add Tasks only after Change Approval
Add Tasks only after Change Approval
Free DIY ServiceDesk Plus implementation with Zia
An implementation plan tailor-made for your business needs. We've got exciting news for all ServiceDesk Plus users! DIY implementation using our internal chatbot Zia has been rolled out, and this means it's safe to say that our bot that offers customer
Issue with HA working in Build 6100
And another classic buggy application build from ManageEngine. The latest build 6100 seems to be filled with issues with every configuration being done. Configured HA in ADSSP, however it doesn't seem to work as it should Ticket #4069482 has been opened
Renew APN
I'm on 683. When I try to Renew my APN, I get a blank page. Happens in all web browsers and on all computers... I need to renew my APN..please help
UI / Links
This newer interface is lacking and leaving much to be desired. Putting all of your search results in a small frame inside a window, despite selecting 100 to view defeats the purpose. I want all of my 100 results in a list, not crammed in to a small
Template variable for the technician writing the reply (not the technician the ticket is assigned to).
When setting up the various templates available in Notification Rules, the $technician variable inserts the name of the technician who the ticket has been assigned to. We're a small team, so on fairly regular occasions we'll end up sending a reply to
How to create a Availability Report for a single server/device?
Hello All, I have a Availability report for all devices, but can't create one for a single device/server... how can I do it? Thank you.
[Term of the Day]: Empowered Edge
Term of the Day "Empowered Edge" What is Empowered Edge? Empowered edge, also referred to as edge cloud is an architecture where "edge" refers to the endpoint devices that users are using. The description "Empowered edge" comes from a computing topology
Server Settings - SMTP
On build 6067, when I try to send a test email, or send an email via the server settings menu, the program will just say "Loading" and won't progress any further?
ServiceDesk Plus keeps crashing
Our service desk plus keeps crashing every time we restart it. This has been ongoing for over a week now. Keeps bringing SDP-Crash Out of Memory error. please assist.
Wrong time in the reports section
Hi After changing the daylight saving time , the reporting hours in ADAudit Plus software have changed. On the main page of the software, the synchronization clock is correct But when I go to the reports, section User Logon Activity , Indicates one
Time Generated Incorrect by Years?
Hi, I've just finished installing ADAudit and am starting now to configure things but yesterday I switched on all the critical alerts and over night received a few emails. One of them is titled PowerShell Base64 encoded shellcode but something's not
Wireless authentication auditing
I have my wireless controller passing info into ADAudit. Can ADAudit plus monitor who logs onto the SSIDs that I have available? I would like to know who connects and when they connect.
Blank webpage loading after ServiceDesk startup
Hi, I'm trying to setup a new install and I have a lot of trouble getting SDP to start however after closing some background apps and playing around I finally got it to start but now it just loads a blank webpage with 0 code in it after it starts. Attached
Filtering tasks / Hiding closed tasks on a request
Hi, I'm a ServiceDesk newbie. Does anyone know if it's possible to filter/hide completed tasks from the Task List view on a Request? Some of our requests will have several tasks associated with them to track resolution of reported issues. It'll be useful
I can not upload a FORTINET-FORTIGATE-MIB.mib at MIB Browser on opmanger
I have fortigate 1000d firewalls and I want to moritor CPU and Memory. then I downloaded a Mib file on my firewall box and I got FORTINET-FORTIGATE-MIB file. It has size 235KB. then I used the opmanager browser to upload and I have got some error "MIB
Health Meter removed on SDP 11.2
Health Meter removed on SDP 11.2, why?
WAF Alerts for Excesive use of Special Characters
Hello, Recently we have ADSelfservice Plus tool published in a Azure Gateway and if the enable there the WAF the notice the following rules issues. Detects basic SQL authentication bypass attempts 2/3 o Matched Data: \":10,\"T found within ARGS:NAVIGATION_DETAILS:
Contrac Report
Hi team, How are you? I am trying to generate a report showing me the services covered by contract. In the fields available to generate the report, there is no " services covered" field. Can you help me to generate this report? It would not be a problem
Unhandled exception when attempting to run command via script or remote CLI
I'm trying to run the program c:\Program Files (x86)\Dell\CommandUpdate\dcu-cli.exe remotely via desktop central, and cannot get it to work. If I try to run the exe with any of its supported flags, get an error. If I try to run it via remote CLI: Unhandled
SSL Scan Issuer Issue
Hello, we have a wildcard cert from an external CA that we are trying to scan our network for to see which servers have the cert. However, we also have the same wildcard cert issued internally. So what KMP is doing, if it first finds a server with the
IO Operation Failed, No Certificate Found
Hello, during a scan of the same subnet, some servers certs are found while others, I get "IO Operation Failed, No Certificate Found" - However these servers DO have a certificate on them. What does IO operation Failed mean?
[Term of the Day]:Blended Threat
Term of the Day “Blended Threat” Definition — What is Blended Threat? A Blended Threat is a type of exploit that uses multiple techniques to attack a system. In general, cyberattacks tend to have only one attack vector, however, blended attacks
OpManager Intgerface Graph - Total Bytes vs Traffic
I'm trying to determine the actual interface utilization of a link between two devices and I'm confused as to what the difference is between "Total Bytes Transferred" and "Interface Traffic"? I understand a bit and byte are two different measures of data however both graphs show different values in "M"... so is it a difference of Megabytes vs Megabits? Even then it doesn't add up and both graphs cover the same time interval. I just want to know, over a given time interval, how much that link is
Analytics Plus start service issue
Hi, Today, I restart service to install new SSL certificate for Analytics Plus. Unfortunately I occurs with this problem that service not start. I attached my screenshot to see this problem and put logs in below section: [11:25:52:964]|[04-13-2021]|[com.adventnet.db.adapter.postgres.DefaultPostgresDBInitializer]|[INFO]|[1]:
[SOLVED] How do I open the ticket just created with API?
I'm a PowerShell scripter that has done a couple of things to automate opening/closing tickets for our agency. Currently, we have a script that lets our techs quickly create tickets (some open, some closed) for phone calls they receive. To give a quick look at what we're doing, we first initialize a bunch of variables that have already been determined, such as $Subject, $Details, $Tech, and $PhoneInUser. ##Host Information## $sdphost = "http://localhost:8080/" $url = $sdphost + "sdpapi/request"
Google fixes several high-severity vulnerabilities in Chrome with its 90.0.4430.85 update
Hello everyone, Chrome stable channel has been updated to 90.0.4430.85 for Windows, macOS, and Linux. This update comes with fixes for several high severity vulnerabilities. Google has also acknowledged the reports of exploits for CVE-2021-21224 and
Google fixes several high-severity vulnerabilities in Chrome with its 90.0.4430.85 update
Hello everyone, Chrome stable channel has been updated to 90.0.4430.85 for Windows, macOS, and Linux. This update comes with fixes for several high severity vulnerabilities. Google has also acknowledged the reports of exploits for CVE-2021-21224 and
Google fixes several high-severity vulnerabilities in Chrome with its 90.0.4430.85 update
Hello everyone, Chrome stable channel has been updated to 90.0.4430.85 for Windows, macOS, and Linux. This update comes with fixes for several high severity vulnerabilities. Google has also acknowledged the reports of exploits for CVE-2021-21224 and
Mozilla releases security updates for Firefox 88, Firefox ESR 78.10, and Thunderbird 78.10
Hello everyone,Mozilla has fixed several security vulnerabilities in Firefox 88, Firefox ESR 78.10, and Thunderbird 78.10. The details of the vulnerabilities fixed are as follows: Platform CVE ID Vulnerability Impact Firefox 88, Firefox ESR 78.10,
Mozilla releases security updates for Firefox 88, Firefox ESR 78.10, and Thunderbird 78.10
Hello everyone,Mozilla has fixed several security vulnerabilities in Firefox 88, Firefox ESR 78.10, and Thunderbird 78.10. The details of the vulnerabilities fixed are as follows: Platform CVE ID Vulnerability Impact Firefox 88, Firefox ESR 78.10,
Mozilla releases security updates for Firefox 88, Firefox ESR 78.10, and Thunderbird 78.10
Hello everyone, Mozilla has fixed several security vulnerabilities in Firefox 88, Firefox ESR 78.10, and Thunderbird 78.10. The details of the vulnerabilities fixed are as follows: Platform CVE ID Vulnerability Impact Firefox 88, Firefox ESR 78.10,
How to add OAuth provider correctly
Hi, I have an internal rest api that accepts oauth, and when I attempted to request add oauth provider for an alarm action, there are some config items that I cannot be sure: the rest api accepts token request in this requirement, illustrated in curl
[Term of the Day]: Network Sniffing
Term of the Day "Network Sniffing" What is Network Sniffing? Network sniffers, also known as network analyzers, is a passive technique that monitors network communication, decodes protocols, and examines headers and payloads for information of interest.
Add request with template via API
I use a request template where the description field has default text value with customized text style. When creating request via API, I specify the request template, and I need to append more text into the description field. How can I achieve that without
PMP postgres database structure
Hi there, Our current PMP database is running on Postgres and we are wondering if there is an easy way to sanatize or empty a copy of the database for some work we need to complete. We currently don't know the structure of the database but we'd like our
Change Stage Approval
Is there is way I can configure a stage so that it auto-approves? For example, I don't see any value in Approving the Submission stage as it will likely be the same individual that goes on to immediately complete the Planning Stage.
Asset Description - Truncates t0 250 chars without warning
Running MESDP 11.1 Build 11141 Editing a Description of an Asset seems to be limited to 250 chars. But the system doesn't give any warning about this in any way when editing/saving. I just lost a good chunk of notes on an Asset due to this. (i.e., I
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