[SDF - 88209 ] ZIA Automated Approval Action emails - Modifying
Is there a place to modify the emails an Approver receives when emailing in their Approval vs clicking the Approval Link? Currently the message that is sent back is fairly bland. Using your response to the approval email, the application updated your approval to Approve. For more information, please log in to the application. This is an automated message. Please do not reply to this email. Just looking for a way to reword and even add thinks like, title, requester, etc.
Query report usage reply template and resolution template
Hi, Is it possible to run a query report on "Reply templates" and "Resolution Templates" usage? I've only been able to find the option to see the usage for "Request Templates". Thanks
Requester acknowledge receipt of equipment
Hello, As of today, service desk plus does not offer any means for the requester to acknowledge receipt of an equipment. Use Case: A requester requests an equipment through a service request. Let us say the template is request a laptop. The requester
blank content in Opmanager plugin
Dears, Hi, good time based on below screenshot, we have problem in opening opmanager plugin from other clients (IP or DNS) faced blanks contents while there is no issue on opmanager server and each tap and feature is working properly.
user and password text box not showing in login page
I recently upgrade service desk to versión 11207 and the text box for user and password are not showing. login.html file is exactly the same as default.html under folder [servicedesk]\custom\login\ both files have the same div info: <div class="loginform"
Duplicate Tickets
Hi. We are not a user of ManageEngine but one of our customers are. We are having an issue where their system is generating a number of duplicate tickets on our system and no doubt it is on their too. What is happening is that they generate a new support
[Term of the Day]: Zero Touch Provisioning
Term of the Day "ZTP" What is Zero Touch Provisioning? Zero Touch Provisioning (ZTP) is a method of setting up devices automatically without any manual intervention. ZTP switch is a feature of network hardware and applications that allows for the
Automate and schedule custom firmware update for rugged devices
Mobile Device Manager Plus has now introduced support for OS update management in rugged devices to take advantage of the advanced capabilities and the new security features that OEM partners introduce in an OS update. With custom firmware update management,
Introducing advanced analytics for ServiceDesk Plus' user surveys
Hey there! We are excited to announce the release of Analytics Plus build 4760, which offers support for analytics on ServiceDesk Plus' user surveys . Existing Analytics Plus users can click here for instructions on upgrading to the latest version.
Duplicate serial numbers
Kindly assist with the below issue: I just pulled a report and I noticed that there a is the discrepancy, Duplicate of information to be specific where a serial number is linked to more than one computer name. Example: Serial number XYZ is linked to
Release announcement: Build 4760
Hey there! We are excited to announce the release of Analytics Plus build 4760, which offers support for analytics on ServiceDesk Plus' user surveys. Existing Analytics Plus users can click here for instructions on upgrading to the latest version. Note:
How to back up your on-premises Exchange environment?
This post will elaborate on the steps to back up all the items in your on-premises Exchange environment using RecoverManager Plus. The solution allows you to schedule the backup activity at a specified time. However, before you configure a backup scheduler,
Trouble monitoring Ubunto 20.04 server
I am trying to get OpManager to monitor an Ubuntu server. I have set up SNMP on Ubuntu witha user, modified firewall rules, enabled and started the services. I created credentials in OpManager to match that of the Ubuntu machine. When I try to test the
How to backup configuration and restore?
Hi Sir, Can I ask you a question. I have an ELA test server. I want to reinstall the ELA software from c:\ to d:\ drive. Can you teach me how to backup and restore configuration? I don’t need to keep event logs. Test reason: Because my test server c:\
Desktop Central loads a blank page via both http and https post upgrade10.0.603 Upgrade
Just upgraded this evening to 10.0.63 from I believe 10.0.6 this evening. The install ran just fine and server/service starts up but when trying to access either http or https page a blank white page loads for /configurations.do Opened a support ticket
PrintNightmare (CVE-2021-34527) - an RCE, zero-day flaw fixed in Windows Print Spooler
Hello everyone, CVE-2021-34527, an RCE vulnerability, dubbed PrintNightmare affects Windows print spooler. The print spooler is a default component in all Windows systems that allows the computer to interact with the printer and order the print jobs
Display name dont change automaticaly
Hello, i have big problem with my router identification in the network, we have complete network configur without problem with opmanager version.7005 , i have 1000 device licence. Now problem comes as we are changing HOSTNAME of all router in my network and there are lik 700 routers int my network , it is not UPDATING DISPLAY NAMES IN " SNAPSHOT" page. I have tried to rediscover devices and also update the status but without result ...then i have tried deleting the device and REDISCOVER it
[Term of the Day]:Framework
Term of the Day “Framework” Definition — What is a framework? A Framework is a platform for developing software applications. It provides a foundation on which software developers can build programs for a specific platform. Each framework is based
[Free webinar] What's new in Analytics Plus in Q2 2021?
Learn how the latest features and updates of Analytics Plus can help you achieve your IT objectives. The key features discussed are: Application high availability. Support for ServiceDesk Plus' survey module. Enhancements in Zia: Conversational support,
Can SDP invoke to call external aplication API
Hi I have a requirement to integrate SDP to other application in my company. The Scenario is when support person closed the ticket in SDP, then SDP need to send ticket information immediately (ticket number and closed time) to external Application. Which
How Secure is Desktop Central - Current Ransomware attacks
Hi, With all the latest Ransomware attacks on kaseya, Is their anything Desktop Central users should be securing or can you advise your customers on things we should be doing to ensure we are safe from attacks? Is Desktop Central itself safe from attacks?
UPN based login for SAML
Hi, In version 11200, the UPN-based login is now supported for SAML authentication (SDF-90182) has been added. How can it be used? What are advantages over the previous method for setting up SAML? Thanks.
iPad is getting stuck on Apple logo when updating
We are using ME MDM to manage our 500+ iPads. Since the release of macOS14, we have had multiple iPads get stuck on the apple logo screen with the status bar fractions from completing. It is happening on multiple different kinds of iPads and it is happening
Is there a way to monitor the mail fetching process?
We found our mail fetching stopped this morning. Our data ops group asked if there was a way to monitor the mail fetching service. We didn't see a windows service related to mail fetching itself, so assume it must an internal process. Is there a way to
Task Scheduled end time
Hi Can you please make Scheduled End Time viewable on the My Tasks section of the homepage?
Is there a way to allow a requester to view requests from all departments they manage?
We're a single organization using a single site. We have directors that manage multiple departments and want to allow them to view the requests from all the departments they manage. Currently, they can only see the requests for the department they belong
Any real-time ServiceDesk Plus 11300 feedback?
Hello Folks - Does anyone have any feedback on the latest 11300 version? We unfortunately only have a Production environment so waiting to hear feedback from other users before installing. Thank you!
Tasks in the projects section
Hi, In the Projects section and in the task tab, I want to create three tasks named task1, task2, and task3 so that all three tasks are closed at first. When task1 is in Resolved status, task2 will be in open status automatically. Also, whenever task1
PrintNightmare (CVE-2021-34527) - an RCE, zero-day flaw fixed in Windows Print Spooler
Hello everyone, CVE-2021-34527, an RCE vulnerability, dubbed PrintNightmare affects Windows print spooler. The print spooler is a default component in all Windows systems that allows the computer to interact with the printer and order the print jobs
How do you tie users to devices (automagically)?
We use the full SDP and DC suite (on-prem). We continue to struggle with asset management, even after trying to use SDP and DC for it (separately). We have 2 separate issues: 1. Computer A changes hands, with or without IT involvement. User is not
[Term of the Day]: Chaos Engineering
Term of the Day "Chaos Engineering" What is Chaos Engineering? Chaos engineering is a practice that helps developers to identify vulnerabilities of a software system by introducing disruptive events, such as server outages or API throttling. Put simply,
low disk space on manageengine server
Hi Dears, We have low disk space issue on manageengine server and the Opmanager service unable to start. this issue happen repeatedly and we need to add 10GB disk to our virtual server every week. would you please assist us to remove unnecessary files
[ManageEngine Workshop - New Zealand] ITOM Unplugged - Realigning IT Strategies for the dual workforce!
Did you know that, according to a report by Microsoft, 71% of New Zealand's workforce wants flexible work options to continue post-COVID-19? One thing is abundantly clear:
[ManageEngine Workshop - New Zealand] ITOM Unplugged - Realigning IT Strategies for the dual workforce!
Did you know that, according to a report by Microsoft, 71% of New Zealand's workforce wants flexible work options to continue post-COVID-19? One thing is abundantly clear:
[ManageEngine Workshop - New Zealand] ITOM Unplugged - Realigning IT Strategies for the dual workforce!
Did you know that, according to a report by Microsoft, 71% of New Zealand's workforce wants flexible work options to continue post-COVID-19? One thing is abundantly clear:
[ManageEngine Workshop - New Zealand] ITOM Unplugged - Realigning IT Strategies for the dual workforce!
Did you know that, according to a report by Microsoft, 71% of New Zealand's workforce wants flexible work options to continue post-COVID-19? One thing is abundantly clear:
[Workshop - New Zealand] ITOM Unplugged - Realigning IT Strategies for the dual workforce!
Did you know that, according to a report by Microsoft, 71% of New Zealand's workforce wants flexible work options to continue post-COVID-19? One thing is abundantly clear: the future of work is hybrid, and adapting to this new model will require re-strategizing
Add Attachment trough API
Hi. We have very small expertise with API scripting, but we are trying to learn as much as possible in order to provide some options to our SDP customers. I wonder if you can help us with the next couple of questions: We want to close a ticket, adding
Field and Form Rules does not work when using SITE and Custom Script
Hello - I am on the latest SDP version I have been having lots of issues with the Field and Form Rules with no resolution from SDP. I did some more digging this morning and I believe i know why it's not working, but unable to understand why. If I add
[SD-96340] Problem In Image Preview for Attached Images
hi friends. In a RTL Language like Arabic, when i Want to see preview of images in attachments, The image is not displayed in the center of the screen. My SDP Version: 11203 there is same issue in 11206 or 11144 or lower versions.
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