Change Stage Approval
Is there is way I can configure a stage so that it auto-approves? For example, I don't see any value in Approving the Submission stage as it will likely be the same individual that goes on to immediately complete the Planning Stage.
Asset Description - Truncates t0 250 chars without warning
Running MESDP 11.1 Build 11141 Editing a Description of an Asset seems to be limited to 250 chars. But the system doesn't give any warning about this in any way when editing/saving. I just lost a good chunk of notes on an Asset due to this. (i.e., I
SR linked with CR
Hi Team, We need to generate a report on SR linked with Cr
Yet another MAJOR BUG in ADSSP
Ticket # 4272254 raised with ManageEngine for this. Even though the settings in the ADSSP Admin portal is set to "Deny users from performing password reset/account unlock when partially enrolled", if a user has not enrolled but attempts to Reset Password
[Term of the Day]:Digital Detox
Term of the Day “Digital Detox” Definition — What is Digital Detox? The term Digital Detox refers to a modern concept. The word ‘Digital’ has many origins and meanings, in 1945 the word ‘Digital’ came to refer to computers. The word ‘Detox’ is a
IMAPS connectivity to MSO365 Mailbox
We are not able to get our on premise app to authenticate with MSO365 for Incoming mail. We are using IMAPs, and have set it up as recommended (see attachments for setup and MSO365 connectivity test), but still cannot get a Fetch to work.
PMP export database as CSV
Hi there, Is there any way to export the entire PMP database (postgres) to a CSV file? I tried the export to html option, but that contains only some of the information I required access to. Thanks!
Download files via API
I'm not having much luck with the following API option: https://www.manageengine.com/products/passwordmanagerpro/help/restapi.html#downloadfile Using PowerShell I cannot submit the request using invoke-webrequest/restmethod as they don't allow -body with -Method 'Get' "Cannot send a content-body with this verb-type." I've tried it as 'Post' (just out of curiosity) though I know it shouldn't work anyway, and it doesn't, I get: "The remote server returned an error: (400) Bad Request." It also fails
$AllTechnician Variable in Change View Breaks Planning Fields - v11140
Hello! Ever since upgrading from v11133 to v11140, we've been having an issue where if the $AllTechnician variable is present in a Change in the "Change View" field on the Submission tab, then the Planning tab no longer saves input. You can type in the
How to export device database while perform NMS migration to VM
Hello colleagues, could somebody advise topics/materials/approach, how to export OpManager database from existing NMS server and import it on to newly configured server? Best regards,
Issue update to 10515 to 11000
Hi Following the migration sequence in https://www.manageengine.com/products/service-desk/on-premises/migration-sequence.html, I want update from 10515 to 11000 and follow to 11202. Download the 11000 ppm file an get error: Record not found Please re-try
Editing a script
Greetings colleagues. Help me figure out the script / * set days and hours from the current date * / / * Date Field * / var fieldName = 'DUEBYDATE'; / * you can choose the value 0 to 27 days * / var nextDay = 2; / * you can choose the value 0 to 23 hours
Work Log Required
Hi everyone, is it possible to insert an automatism that allows the system to ask the technician to enter the worklog before the ticket is closed?
RDP Authentication
Is there a way to click on a resource and it find the account that you have logged in with to connect via RDP. It finds your password in AD? or a faster way then i currently see.
Change database IP in ADSS without configure again
Hi, We use SQL for ADSS in another server, and we are changing the IP in few weeks. Is there any way to change only the SQL server IP and not configure again the database in ADSS which doesn't permit to configure the same database name. Regards,
Report executed date error
I'm getting this now:
Report for Operations made by Technician
Hi! We are facing an issue where a technician assigned requests to another technician and now they can't find the requests anywhere - even after extensible search we were not able to provide help. So now my idea was to generate a report on operations
Running Python Script fails on file_Path
Hi, trying to use my first Python script for ServiceDeskPlus I keep running into an error that drives me crazy. The script has been downloaded here (Script to send reminder emails to requester when there is no response from them for more than a specified
[Term of the Day]: Digital Divide
Term of the Day "Digital Divide" What is Digital Divide? Digital divide, also known as the digital split is a term that refers to a distinction of people who do and do not have access to information and communication technologies (ICTs). With digitization,
Upgrade from 9402 to 10000
I am trying to upgrade service desk plus from 9402 to 11202. So I am trying to update it first to 10000 but it is not upgrading. It just give a message that uninstallation is complete and close button (in attachment). Log files are in attachment. File
[SOLVED]DMZ
Hi, weird think. We want to enable teachers from our schools to submit requests to our Servicedesk. So we setup servicedesk as subdomain:8080 within our DMZ. The Frontend is accessible and login possible for teachers. They can submit request etc. Seems
Security updates released for Microsoft Edge for chromium business (90.0.818.39)
Hello everyone, Microsoft Edge for Chromium business has been updated to 90.0.818.39. This update comes with fixes for several high severity vulnerabilities. The details of the vulnerabilities are as follows: CVE ID Vulnerability Severity CVE-2021-21201
Security updates released for Microsoft Edge for chromium business (90.0.818.39)
Hello everyone, Microsoft Edge for Chromium business has been updated to 90.0.818.39. This update comes with fixes for several high severity vulnerabilities. The details of the vulnerabilities are as follows: CVE ID Vulnerability Severity CVE-2021-21201
Security updates released for Microsoft Edge for chromium business (90.0.818.39)
Hello everyone, Microsoft Edge for Chromium business has been updated to 90.0.818.39. This update comes with fixes for several high severity vulnerabilities. The details of the vulnerabilities are as follows: CVE ID Vulnerability Severity CVE-2021-21201
Top Assets based on Incident request
Hello, Is it possible to run a query to get assets lists by number of tickets opened?
Custom script resolve request
Hello, I'm need to resolve request via custom trigger script, how can I do it? The documentation become vague and confusing at the point of constructing result json: there are OPERATIONNAME, OPERATION_NAME, EDIT_REQUEST, UPDATE_REQUEST, some sample script
Configuration Processing Workflow
I am trying to get a handle on what the workflow is on the following scenario on Desktop Central. - Configuration created in Desktop Central (software installs) where the target is an AD Security Group. Members of this group are computer objects
I am really confused about getting the workflow and automation working
I am really confused about getting the workflow and automation working in this senario: Every 3 months an email report is generated showing the list of computers in our Disabled Computers OU The email report should start the workflow and notify the approver
Setting Due Date automatically on Service Catalog.
We have set up new hire request Service Catalog forms for our users. Part of the form requires the user to enter the start date of the user. We do this through a custom date field in the Service Catalog form. Is there a way to either present the requester with the Due Date field, or set ServiceDesk to copy the value from the custom field into the Due Date field? I saw a similar article with someone trying to do this, but it looks like he was setting the site value instead. Thank you. Dave
Trigger flow or new service request based on custom field value [Employment End date]
Hi Team, We are creating a user onboarding form on SE+ where we have a field for an employment end date for contractors. [Background: as per a new policy, any contractor / 3rd party access needs to be time bound, meaning with a start and end date] I would
Power shell Script after user creation
I am looking to run a custom PowerShell script after user creation to add a users to a O365 only group. I am having trouble figuring out if you need to run commands to connect to Exchange Online first or not. We use Modern authentication in our environment.
Remote Control Catalina/Big Sur Mac Cloud version
Good Afternoon, We are considering switching from the on prem to cloud version and are unable to get the permissions squared away by using the mobileconfig file as detailed on this website: https://www.zoho.com/assist/kb/unable-to-control-mac-devices-above-10.14.html
Masterclass 2021 - Episode 3: Build Efficient Change Workflows Using ServiceDesk Plus Cloud (28th April)
In the third episode of the ServiceDesk Plus Masterclass 2021, we will discuss how you can craft effective and efficient Change Workflows using ServiceDesk Plus Cloud. We will also discuss how you can tweak different aspects of your change enablement
Masterclass 2021 - Episode 3: Build Efficient Change Workflows Using ServiceDesk Plus (29th April)
In the third episode of the ServiceDesk Plus Masterclass 2021, we will discuss how the new visual workflow builder helps you create effective and efficient Change Workflows using ServiceDesk Plus. We will also discuss how you can tweak different aspects
How to set first call resolution for a request in ServiceDesk Plus?
First Call Resolution (FCR) is a powerful and valuable metric which serves as a Key Performance Indicator for the operational performance of a technician and customers' satisfaction. FCR helps the administrator to comprehend if the customer's problem or inquiry has been resolved by the technician on the first call. A technician can mark FCR for a request only when the administrator provides edit permission to a technician for resolving, closing a request and to edit a closed request. Here's a short
Patch Tuesday April 2021 updates
Hello everyone, Below is a quick update on the April 2021 Patch Tuesday release New Security Bulletins : Security Update For Exchange Server 2013 CU23 (KB5001779) (CVE-2021-28480) (CVE-2021-28481) (CVE-2021-28482) (CVE-2021-28483) Security Update For
Patch Tuesday April 2021 updates
Hello everyone, Below is a quick update on the April 2021 Patch Tuesday release New Security Bulletins : Security Update For Exchange Server 2013 CU23 (KB5001779) (CVE-2021-28480) (CVE-2021-28481) (CVE-2021-28482) (CVE-2021-28483) Security Update For
Patch Tuesday April 2021 updates
Hello everyone, Below is a quick update on the April 2021 Patch Tuesday release New Security Bulletins : Security Update For Exchange Server 2013 CU23 (KB5001779) (CVE-2021-28480) (CVE-2021-28481) (CVE-2021-28482) (CVE-2021-28483) Security Update For
Security updates released for Microsoft Edge for Chromium 89.0.774.77
Hello everyone, Several security vulnerabilities have been fixed in this 89.0.774.77 update for Microsoft Edge (Chromium-based). The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity CVE-2021-21206 Use after free in
Security updates released for Microsoft Edge for Chromium 89.0.774.77
Hello everyone, Several security vulnerabilities have been fixed in this 89.0.774.77 update for Microsoft Edge (Chromium-based). The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity CVE-2021-21206 Use after free in
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