Add Attachment trough API
Hi. We have very small expertise with API scripting, but we are trying to learn as much as possible in order to provide some options to our SDP customers. I wonder if you can help us with the next couple of questions: We want to close a ticket, adding
Field and Form Rules does not work when using SITE and Custom Script
Hello - I am on the latest SDP version I have been having lots of issues with the Field and Form Rules with no resolution from SDP. I did some more digging this morning and I believe i know why it's not working, but unable to understand why. If I add
[SD-96340] Problem In Image Preview for Attached Images
hi friends. In a RTL Language like Arabic, when i Want to see preview of images in attachments, The image is not displayed in the center of the screen. My SDP Version: 11203 there is same issue in 11206 or 11144 or lower versions.
Dealing with CVE-2021-34527 #printnightmare. What is ManageEngine's plan to help out its customers?
I've been following the #printnightmare exploit since last wednesday when it was published. since then i've seen guidance from microsoft with respect to handling it here: https://msrc.microsoft.com/update-guide/vulnerability/CVE-2021-34527 what i haven't
Is there an alternative way to do timesync between servers
Hello all, I researched a lot but unfortunately couldn't find anything about it yet. Here is my issue. We have several servers and we are monitoring them. We need to check that the time on the server is correct and NTP is running since a failure that
Unable to Perform Non-IT Asset Import
So when we try to perform a NON-IT Asset Import, we receive an error. (Seen Below) We just updated to 11205, and testing it again on 11207. Same issue on both versions. These are the same steps/settings I've used for the last 3 years. Now, if I change
Changing font size using page script
Hello I would like to change the font size of the entire helpdesk UI application basically to make it bigger I am told that there is no setting to do that but I might be able to do it using page scripts if it is indeed possible can you tell me how p
Office 365 settings not working for my organisation
Hi guys, Please help me setup the outgoing email server correctly. Since we moved to 365 is not sending any notifications when a ticket is created.
[Term of the Day]:Bloatware
Term of the Day “Bloatware” Definition — What is a Bloatware? Bloatware is also known as Junkware and Crapware, it is usually found in new smartphones or computers. When purchasing a new computer, you assume it to be clean and start-up fast and
Access Manager Plus New Build 4201
Hi, Access Manager Plus 4201 has been released and is now available for download. This build comes with some important bug fixes. Please see our Release Notes to learn in detail about the same. IMPORTANT NOTE: Please save a copy of the entire Access
Create and manage tickets based on subject line
Hi, Is it possible to manage tickets by the subject line and not use the ticket number? Thanks James
How to disable all invite mails
Hello, How do I disable every outgoing invite mail. This goes from users withing our domain aswell as external users. Regards,
Prevent service request from being closed if it has a pending approval
We are using SDP 11205. We have created some service request templates which have a single stage approval set up in the workflow. However, we have found the request can be closed without the approval being approved (regardless if approval status it "to
Problem In Image Preview for Attached Images
hi friends. In a RTL Language like Arabic, when i Want to see preview of images in attachments, The image is not displayed in the center of the screen. My SDP MSP Version: 10510
Authentication Methods in Applications Manager
Authentication involves validating an incoming user to facilitate the access to a specific resource. There are various authentication methods that you can use - based on the requirements and usage. In recent times, numerous organizations are increasingly
ADSSP cannot identify if user account is moved from one OU to another
ADSSP provides a good feature of Restricting user accounts that are in specific OUs. The schedule scan works fine. But there are situations, an account that was placed in the Restricted OU is moved to another OU which isn't set as restricted in ADSSP.
No language selection option in Change Password & Enrollment process web-page
Hi ManageEngine In the ADSSP web-portal, there is no language option offered for a user to select from during the Change Password & Enrollment page. This is has been noticed and reported earlier through some Support case with ManageEngine technicians.
ADSSP sends Email notification even to excluded OU & its sub-OUs
Hi ADSelfService Plus Team, Enrollment Notification email is setup & configured to be sent to specific OUs in every domain. The OU and sub-OUs which should not be receiving the Enrollment notifications have been excluded in the ADSSP Portal. However,
Password Requirements on Change/Reset Password Pages
Hello - We're in the process of updating the password requirements for the domain we have ADSSP sync'd to (8 to 12 char minimum, 90 day change cycle, etc.). As it sits, the existing page doesn't even match our current policy. We were under the impression
AD Self Service Plus MFA UAC elevation
Could a feature be added the enables a MFA prompt when UAC elevation is triggered? Here is an example of what DUO MFA does: https://help.duo.com/s/article/5806?language=en_US Thank you, Evan Tisher
problem with vmware vcenter 7
After upgrading my vcenter to 7, opmanager is unable to connect to vcenter with vmware credentials giving me error:Failed to connect the VMware Host WebService(Device may not be reachable/Credentials may be wrong) thanks in advance
ClientOnlineStatusIcon
Since we upgraded to DC 10.0.702, in Configuration/Details/Execution Status-View, now ClientOnlineStatus (green or red icon left to Computer Name) is missing. Is there a way to get this back?
[Term of the Day]: MIPS
Term of the Day "MIPS" What is MIPS? MIPS, short for million instructions per second refers to the approximate measure of a computer's raw speed and processing power. This measures roughly the number of machine instructions that a computer can execute
ManageEngine Analytics Plus (On Premise) Issue I can't Sync?
FAILURE :Could not update the configuration settings as an exception while saving the Advanced Analytics Configuration Details. Please report the problem to the system administrator. Support file will have the error trace to analyze the problem and which
Cisco LTE router - monitoring switching to 4G network
Hi ALL! I have Cisco C921-4PLTEGB with integrated LTE slot. We use booth type of internet: cable (primary) & LTE (secondary) What is the best way monitoring switching from cable to LTE via OpManager ? I need info about 1) q-ty of switching 2) duration
[QUIZ- 3]: Customizations on Self Service Portal
We are excited to bring our quiz activity for the recently held virtual meetup session on Customizing Self Service Portal. You can check out the session's recording and take the quiz to brush up on the topics covered. Here is the activity for the Free
Query for below mentioned report
All Tickets(Service Request & Incident) from 1-jan-2017 to 3-June-2021 Required field: Request ID, created time, Technician
[Community Digest] ServiceDesk Plus - June 2021
Here is the monthly rewind for June 2021! Version and Build releases: · 11205 (Released on 01 June, 2021) · 11206 (Released on 23 June, 2021) · 11207 (Released on 25 June, 2021) · 11300 (Released on 28 June, 2021) Check our ReadME article for
Mandatory suggestion in survey form
Hi How to mandatory suggestion field in survey form. Thanks
Help with understanding "escalation"
Hi, In SDP, there are SLA escalations, and also an "IsEscalated" yes/no field. I also know that an "escalation" may be when a junior technician needs to pass the ticket to a senior technician. Is the IsEscalated field just linked to SLA escalations,
ESM Planning - Department Planning Template
Hi All, Possible cheeky query for the customers that have/started to implement ESM in their company. Any one have a basic template to kick off planning sessions with each departments? If so what kind of questions did you ask? I know what I need to plan
I NEED REINSTALL SDP 11010
Hello, I need to reinstall SDP in version 11010, my backup is in that version and I lost my server on premiss, someone can you help me to download it.
Need to delete all users
Hello, Fresh build, did an AD import and it's pulled through all users as well as a whole bunch of garbage that I now need to redo, however I can only delete 100 users at a time. Is there some way to delete them all at once as 100 at a time is going to
ADSelfService Plus 6107 released !!!
Hello everyone! We are elated to announce the release of build 6107 with significant new enhancements. Enhancements: The jQuery library used in the product has been updated from version 1.11.3 to 3.5.1. The Bootstrap framework used in the product has
Migrate ManageEngine product to another domain
Hi, i has a question, we are going to migrate our manageengine product server to new domain, as part to reduce diferent forest in our organization, currently we got servicedesk, opsmanage and desktop central connect to ms sql, all this server join to
Field and format changes of Solution V3 API
Hello Users, We have made some changes to the format and field names in the Solution V3 API (URLs starting with /api/v3/solutions) effective from version 11200. We recommend incorporating the changes as early as possible. The support for the existing
[Term of the Day]:Chargeback
Term of the Day “Chargeback” Definition — What is a chargeback? A Chargeback also called a payment dispute is the act of a customer filing for the return of their funds directly with the bank. When a buyer makes a purchase, they pay the required
The default Custom Function (Custom mail notification from request) NOT working
Hi - There seems to be lots of issue going on with the Custom Script and Custom Functions in SDP lately. I'm trying to use the "default" send email notification Custom Function but I keep getting the following error: "Error at line : 17, Function specified
Can't transfer SDP to new server
We want to transfer SDP 1. Now, we have SDP standart 11.2/11207 free version with database postgresql. Stoped service ManageEngine ServiceDesk Plus in services.msc, do a manually backup from cmd (administrator) - C:\Program Files\ManageEngine\ServiceDesk\bin>backUpData.bat
MDM_AGENT not work
Hello MDM agent does not work on Mac OS No icons at the top of the desktop Permission request is not asking
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