[Term of the Day]: CSAT

[Term of the Day]: CSAT

Term of the Day 
 

CSAT 

 

Definition — What is CSAT? 


CSAT stands for Customer Satisfaction is a measurement that helps businesses understand how happy and satisfied customers are with their products, services, and functionalities. Customer satisfaction is a crucial indicator of company health. If there are problems with your product or services, one of the first places you will see it reflected is in your customer satisfaction score. Customers are usually sent a short survey after an interaction with one or more technicians in the support team asking them to rate the help they received. The method of scoring can vary (with the most common being ranking service on a scale of 1-5 or Good/Bad). A low overall CSAT score indicates a problem with the current approach to customer service. Even if a team has a high CSAT score, there is usually still room for improvement. Improving customer satisfaction is an important part of your business to maintain or enhance your customer relationships. It reflects the degree to which you have managed to provide a customer experience that meets expectations.


To know more about Customer Satisfaction(CSAT), please follow this article 4 Easy Ways To Boost Customer Satisfaction With IT ServiceDesk Software


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