Encryption Status via API
Howdy, I've reviewed the API documentation at www.manageengine.com/products/desktop-central/api/ and have not found an answer there... I was wondering if there is a way via the API to check the encryption status of devices, i.e., BitLocker, FileVault2,
[Term of the Day]: Fork Bomb
Term of the Day "Fork Bomb" What is Fork Bomb? Fork bomb, also known as rabbit bomb or wabbit is a program that harms a system by making it run out of memory. A fork is a recursive bash function in Unix and Linux systems that is used to generate a
Changes Widget for Technician's Homepage
I would like to create a custom widget for the Technician's homepage for Changes. I tried to use a link from the Changes tab with the Open changes visible, but it did not give the expected results. Even something like the Mini Calendar from the Change
Weekly Technician Reports
Hello, We would like to create a report that shows the following data from the prior week. We would also like to only see Techs assigned to the Service Desk support group. Please see table below for layout Edit: We decided No. of tickets reopened
Closure: Comments & Request Closure Comments
Folks, I have another usability question for the group: When a technician closes a request on behalf of a user (which, for now, is always the case for my team since we haven't introduced self-service), we are presented with two comments fields: Comments, and Request Closure Comments. From what I can tell (although I could be wrong), Comments The comments field is not viewable in the ticket itself (either to the tech or the requester), but it will display in the History tab and shows up in
Have Reports Emailed Directly as PDF (No Zip File) Current Version
Is there anyway to have reports emailed as PDF attachments rather than ZIP files? This has been answered in the past, but answers are years old and do not appear to apply any longer. Thanks
Access custom query report per account
Hi, I want to generate custom sql query report for a account manager that access to report tab. But I don't want to show to all others account manager. As matter of fact, I want to generate custom sql query for specific account manager only. What should
[Reports] Time elapsed on open tickets?
I'd like to set up an average age of open tickets report but the time elapsed column seems to only work for tickets with a closed status. For open tickets it just returns 00:00:00. Is there a way to do this through the GUI or do I need to figure out custom code for this? Thanks!
How to implement help desk driven identity and access management with the Jira-ADManager Plus integration
As organizations scale up, the help desk ticket volume also grows parallelly. IT help desk tickets for password reset, user account lockouts and user provisioning often involve switching between the help desk console and other applications. Hence they
[SDF-31182] Roles Permission for technician
A role with the name of "IT analyst" is assigned to a technician in SDP. This role should be able to pickup tickets for himself but he should not be able to assign tickets to other technicians. However, when the permission of assign technician is removed
[Term of the Day]:Critical Success Factor
Term of the Day “Critical Success Factor” Definition — What is CSF? Critical Success Factor (CSF) is a management term, also known as Key Success Factors or Key Result Areas. The term "CSF" was initially used in the world of data analysis and business
[Tips & Tricks] Disable access to assign tickets to other technicians
There could be a lot of reasons that you'd want your technicians to have access to pickup requests but not to assign requests to other technicians. In ServiceDesk Plus, the pickup and assign requests permissions are linked in such a way that you either
User acknowledge for Assigned Workstation/Asset
Hi, We currently capture all our workstations and other IT assets in IT Online. We do have a manual process of having user acknowledge whenever they've been assigned IT equipment. We would like to bring this process online into SDP. Any idea how? Support
Asset Explorer Scan With IP
Hi in asset explorer when enable Schedule Scan, scan asset with CI name . but this is good when you have DNS server and all ci name config in dns server , so the scan show successful BUT !!!!! when you don't have dns and ci name is different with dns
PAM360 new build 5100
Hi, PAM360 5100 has been released and is now available for download. A few enhancements have been rolled out in this release along with some important bug fixes.Please see our Release Notes to learn in detail about the same. How to Upgrade to Build
SDP known issues inaccessible
Service: https://creatorapp.zoho.com/servicedeskplus/sdp-known-issues inaccessible.
[Term of the Day]: Air Gapping
Term of the Day "Air Gapping" What does Air Gapping mean? Air Gapping, also known as air wall or disconnected network is a cybersecurity concept that refers to an individual device or network of devices that are not connected to the internet whatsoever.
[SD-93751] Maximum size of an attachment not work in Contracts, Purchase, CMDB
I changed the value from 10 to 70 mb But this error still pops up in Contracts, Purchase, CMDB.
ESM Request for all instances
Hi, We are going to look at using ESM for HR, IT, Facilities etc. How would we be able to create a 'global request' that each instance receives a copy of? For instance a new starter template, leaver template? HR, Facilities and IT need to receive these
Pre-booting an endpoint before patching
Can anyone tell me if its possible to add a Pre-boot step to an endpoint (pc) before patching? I often run into patch failures due to the user leaving their PC on with the software I'm trying to patch running. I'd like to be able to set the job to reboot
Limiting RDP through PAM interface, and not Windows rdp etc - GPO?
I would like to make using the PAM interface the only way to RDP/ssh to servers. Is anyone else doing this? And if so, how. GPO?
Introducing the new, unified agent for asset discovery in AssetExplorer
Hi there, AssetExplorer has replaced its existing asset inventory agent with the all-new, unified agent courtesy of Desktop Central, the unified endpoint management solution from ManageEngine. We are very excited to bring you this latest update that
[Term of the Day]:Regression Testing
Term of the Day “Regression Testing” Definition — What is Regression Testing? Regression Testing is a type of testing in the software development cycle. It's a system-wide test that’s intended to ensure that a small change in one part of the system
Generate new timesheet daily
Hi, I'd like Timesheet feature and I think it's useful for our organization. In my scenario, we should generate new Timesheet daily for all technicians. I think it's very cheap. It would have been better if this had been generated automatically. Some
[SD-92864] ISREAD feature for read shared request
Hi, I shared my request with other technician. Now I want to know the request when was opened by other technician. I want to track request from other people for read request. Whats should I do? Do you have any solution for this needs? SDP v11.1.35 MS
SECURITY EXCEPTION in scheduler
After update from 11141 to 11204 the schedulers task does not work. Befor update it worked good In the server log I see: -------------------------------- [skip] [09:19:32:529]|[06-07-2021]|[com.manageengine.mdh.MDHFilter]|[INFO]|[58]: PORTALID : 1| [09:19:32:529]|[06-07-2021]|[com.manageengine.mdh.MDHUsers]|[SEVERE]|[58]:
Unable to restore database
Hi, When I restore backup this error appears: My backup Version is:1121 My Fersh installation is:1121 Unable to restore database : The INSERT statement conflicted with the FOREIGN KEY constraint "AuditFailureInfo_FK1". The conflict occurred in database
Importing data from old ELA set up.
I had to reinstall ELA from scratch after a hard drive failure. I was able to copy most of the old install's file structure before the drive finally died. Is there anyway to import the old data from those old directories?
[Term of the Day]: ACID
Term of the Day "Atomicity Consistency Isolation Durability" What does ACID mean in DBMS? ACID in Database Management Systems (DBMS) refers to the four key properties of a transaction: Atomicity, Consistency, Isolation, Durability that are used to
Microsoft Edge (chromium based) fixes few security vulnerabilities in its 91.0.864.59 update
Hello everyone, Microsoft Edge (chromium-based) has been updated to 91.0.864.59 for Windows, macOS, and Linux. This update comes with fixes for 2 security vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability
Microsoft Edge (chromium based) fixes few security vulnerabilities in its 91.0.864.59 update
Hello everyone, Microsoft Edge (chromium-based) has been updated to 91.0.864.59 for Windows, macOS, and Linux. This update comes with fixes for 2 security vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability
Microsoft Edge (chromium based) fixes few security vulnerabilities in its 91.0.864.59 update
Hello everyone, Microsoft Edge (chromium-based) has been updated to 91.0.864.59 for Windows, macOS, and Linux. This update comes with fixes for 2 security vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability
Please choose a valid MIB file
I get Please choose a valid MIB file when trying to upload a mib file please help
On-Boarding
How would i go about getting a script that will take a template and once (either submitted by requester, or approved) will automatically create the AD account and/or office 365 account via AD Manager?
HTTPS Switch
We are going to be switching Service Desk Plus to https from http and had a question in regards to possible failures. if something were to go wrong during the switch and we cannot access the service desk application to revert it to http, what would be
[Term of the Day]:Digital Marketing
Term of the Day “Digital Marketing” Definition — What is a Digital Marketing? The term Digital Marketing is a broad term that refers to various and different promotional techniques deployed to reach customers via digital technologies. Digital marketing
[Tips & Tricks] What's New with the ServiceDesk Plus V5.6 iOS Mobile App.
Introduction: The ServiceDesk Plus iOS App is intended to help you interact with the ServiceDesk Plus application more quickly and efficiently. By using the app you can extend support to your customers anytime, anywhere. You can perform almost every activity
Business Rule with Status set to Closed not working
I have a couple ticket types that come through that can be automatically closed when we get them. I have business rules set up for these, but the status is not going to Closed. The business rule is working however, as it sets the category, subcategory, item, group, and technician correctly. But the status change is the first action in the business rule (and closure rules won't let the ticket be closed without the other stuff filled in). I have deleted the status change action and re-added it after
Metered connections and VPN
Hello, I have two questions for which I can't find a solution. - Does the server know if an agent is connected via "metered connection"? therefore can I decide whether or not to install the patches when the client is in that condition? - Sometimes remote
Add worklog to reply
Hello, In all the previous service-desk applications I have used, I had the option to add work time to a reply/update of a ticket on the same screen as that I used to update the ticket. Could this be added to the SDP application? When I give a reply to a request that means that I have spend time to read it and to give a reply. So I invested time that could be billed. When I enter a note to the ticket that means I have spend time to create the note and to put information in the note. So I invested
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