Security updates released for Microsoft Edge for Chromium 89.0.774.77
Hello everyone, Several security vulnerabilities have been fixed in this 89.0.774.77 update for Microsoft Edge (Chromium-based). The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity CVE-2021-21206 Use after free in
Google fixes several high-severity vulnerabilities in Chrome with its 90.0.4430.72 update
Hello everyone, Chrome stable channel has been updated to 90.0.4430.72 for Windows, macOS, and Linux. This update comes with fixes for several high severity vulnerabilities. The details of the vulnerabilities are as follows: CVE ID Vulnerability Severity
Google fixes several high-severity vulnerabilities in Chrome with its 90.0.4430.72 update
Hello everyone, Chrome stable channel has been updated to 90.0.4430.72 for Windows, macOS, and Linux. This update comes with fixes for several high severity vulnerabilities. The details of the vulnerabilities are as follows: CVE ID Vulnerability Severity
Google fixes several high-severity vulnerabilities in Chrome with its 90.0.4430.72 update
Hello everyone, Chrome stable channel has been updated to 90.0.4430.72 for Windows, macOS, and Linux. This update comes with fixes for several high severity vulnerabilities. The details of the vulnerabilities are as follows: CVE ID Vulnerability Severity
SDP 11202 critical issue
Hello! Just to let you know... On SDP build 11202 there is no possibility to edit/save ANY asset. It just throws error Unknow error occured. Clearing out any asset fields or attributes not helping. On SDP build 11201 everything seems good. Assets are
SDP MSP - Android Cannot connect to server when on mobile data
Hi, We have setup the server on a machine in the office. We used port 8084 as to avoid conflicts with other services running from the same server. Using our mobile devices we are able to use the app without issue when pointing the devices to the public
browser-security-plus
Hi , About Manageengine Browser-security-plus 1-it's agentless? 2-Can I Integrate browser-security-plus with Desktop central?
Multi Select does show in Service Catalog
Dear Support, We are not able to find Multi Select additional field in the Service Catalog Template as it shows in the incidence Template. PFA
Why instance owner can't change production to pre-production
Hi, I created a new instance and change to production status for test, now I want to change instance status to pre-production. Already I can not. In this situation I don't want to show this instance to users. What should I do? Build No: 11.1.35 DB: MS
MEDC Server starting issue.
Hi Team, my MEDC server is stuck on starting, I've performed various troubleshooting steps but nothing worked. the Screenshot and logs file is attached please help me with this issue, looking forwards for your response Thanks & regards Faraz,
POPIA compliance series #4: Ensuring efficient management of access to shares and servers with sensitive personal information
Managing access to shares and servers is a core objective of identity and access management (IAM). POPIA mandates that all processing of personal information pertaining to citizens of South Africa should be done lawfully and the processing organization
Firewall Graphs with wrong time (GMT-3)
I'm testing Opamanger (12.5.333) with sonicwall firewall. My problem is the time in graphs that not respect my time zone. This is the Live Syslog Viewer example: <134> id=firewall time="2021-04-14 11:58:43 UTC" fw=192.168.10.1 ... Inside Interface Graphs,
Request Approval Time
Dears, Hi, would you please prepare the below report? َ1- Average time it takes for a request to be approved by technicians 2- Sum of time it takes for a request to be approved by technicians required filed: approver name (or email) time to approve (Average+Sum)+approver
OpManager Service can't running
any ideas? This is wrapper.log file
Automatic Patch Deployment View
Ever since updating to 10.0.684, whenever I now go to Automatic Patch Deployment view, it defaults to Show Tasks Created By All vs. Created By Me. I used to just set it as Created By Me and it stayed that way even if left or reloaded the page. Now it
v12.375 making you license more URLs?
I see in the latest release notes the following: OpManager: From now, users can only monitor upto 5 URLs without having to purchase a license. If more than 5, a separate "URL add-on license" has to be obtained based on the number of URLs you wish to monitor.
Exchange Reporter Plus' build 5607 with new email traffic threshold categories
Hello Everyone! We have released a new build of Exchange Reporter Plus, 5607, with alert notifications for email traffic threshold values. Highlights While scheduling Traffic Logs gathering task, users can now choose to receive alert notifications based
PMP agent problem
I am having an issue with PMP Agent to Server communications, receiving the following error message in the PMP WEB GUI file when I start the service. I can't seem to get PMP to reset the windows passwords reliably, about 100% of the time It fails with
Disable or bypass SAML without signing in
Our ADFS server has automatically renewed and replaced its ADFS Signing certificate, and this has broken our ability to sign in to ServiceDesk Plus. Is there a way without signing in to either disable SAML or to temporarily bypass it for one sign in?
[Term of the Day]:Poof of Concept
Term of the Day “Poof of Concept” Definition — What is PoC? The term Proof of Concept (PoC) sometimes referred to as Proof of Principle. It is the best possible way to start your ideas when you just have a wish list or an initial vision. In general,
Problem while restoring DB Analytics Plus 4595
Hello, I have installed 4595 in my server. I made a backup yesterday prior to install 4600 service pack. I didn't use -p suffix to put a specific password. Yesterday night machine crashes completely so today I was forced to install on a new machine.
Desktop Central stuck service status: starting
After upgrading to the latest version, I went to start the service and it stays on service status: starting indefinitely. Rebooting has not helped. The service can be stopped and started in services.msc but the service never fully starts. Any advise on where to start troubleshooting would be appreciated as I am a rookie. Thanks, Nick
Accessing REST API with PowerShell - Get Method
Hello everyone, Ive been following the instruction on the REST API and have done the following.... Created an API user account. Generated an SSH key. set key to not expire. when using powershell , I am using the following line.. Invoke-RestMethod -Uri https://servername/restapi/json/v1/resources?AUTHTOKEN=####### but on the return I only get the following.... operation --------- @{name=Authentication; result=} What is it that I am missing here?? Do I need to include the API user account in the
Desktop Central - Can't sign in
Using Desktop central on prem - version - 10.0.684. Have users/techs set up to use 2FA (google). Saturday users reported not able to get past the login, where they needed to enter the google auth code. Server looked little frozen with windows updates.
How I can work with Additional Fields, type pick list in scenario in template rules
Hi! In Incident Templates on the tab rules fields and forms I can use scenario. I have Additional Fields in incident, type pick list. How I can work with it? Example: Additional Field: listOfMyThing=["one","two","tree"] API name udf_pick_35 Column
Copy/paste images doesn't work on Chrome
Dear all, Copy/paste images doesn't work on Chrome. On IE, there was a pop-up the first time I tried to paste an image. I accepted it and it's working. On Chrome I don't recall such a pop-up and it's not working. How can I solve this? Regards, Afonso Sá
Email Fetching Stopped Working
Background: Our network was hit with a pretty nasty virus that we have just finished recovering from. I noticed that since the day we were hit, the mail fetching has stopped making attempts to fetch email to auto-generate tickets (the timestamp of the
Performance issues with different functionalities
Version: 11.1.0 Build 11130 We are experiencing performance issues with different parts of the application. Users are unable to submit some Service Request Templates, while other templates function normally. The Service Requests that are not submitting
Role to asset acess
Hi, We have several technicians, each with a small warehouse of equipment - we want them to have access only to their own assets in Amin-->Roles I Create a role, but isn't "Assets" on this option "All in group & Assigned to Technician [Requests, Problems
[Term of the Day]: Hybrid Encryption
Term of the Day "Hybrid Encryption" What is Hybrid Encryption? Hybrid encryption is a method of encryption that incorporates both asymmetric and symmetric encryption to take the best from both of these methods to achieve enhanced security. Both symmetric
Send e-mail notification to technicians when "Unknown Request" created
Hi, I would like to get email notification when "Unknown Request" created. When an unknown user send a message to the service desk email address the system create a request but im not notified about and the request shown in the "Unknown Request" only.
[SDF-30504] Ability to select more than 1 attachment
When sending a reply, or attaching documentation (files) to requests, changes, replies, forwards, etc. we are limited to selecting 1 file at a time. This is can be time consuming because you have to go back and drill into the location to select multiple files separately. Technicians are resorting to using their own email with all files attached, having the helpdesk as a CC: so the correspondence is recorded. But this doesn't help if you want to see it in changes, or as an additional attachment to
UnicodeEncodeError can't encode u2019
I'm using a custom trigger to send an email notification when a request is assigned to a specific group. The trigger works some of the time, but if the request description contains an apostrophe, then I encounter this error: Traceback (most recent call last): File "sendemail.py", line 93, in <module> q=sendMailAndGetResponse(configuration,message) File "sendemail.py", line 50, in sendMailAndGetResponse smtpObj.sendmail(fromAdd, toAddList, message) File "D:\python\lib\smtplib.py", line 855, in sendmail
Set up business rules criteria
Hello Can someone please assist me or help me on how to set up business rules Scenario ( Upon creation ) Requester will create a request under category "Computer" Actions: This will be assign to group 1 ( Editing the request ) Assigned technician will
Windows patch scan on every reboot
Hi, I would very much like to be able to have my windows systems do a patch scan on every reboot. This is because most of my users have admin rights on their systems, so software installation/updating is not done only by desktop central. At the moment, it is often the case that (for example) DC will have patch scanned the system at 07:00 and be showing a list of applicable patches, but the system will have been restarted at 10:00 and the patches installed then. If I could have the DC agent do a patch
Restart Servicedesk via Deluge
Hi, Is pooisble Restart Servicedesk via Deluge?
Change Management - history of status changes made on a change request
SELECT chdt.changeid "Change ID", chdt.title "Title", orgaaa.first_name "Requested by", ownaaa.first_name "Technician", Longtodate(chdt.createdtime)
Desktop Central Setup
Hi, can anyone tell me how much time does Desktop Central UEM Edition take for 100 endpoints.. Can it be calculated per endpoint? Thx in advance. JJ
Chat action has been successfully initiated for "user" using Desktop Central
Hi! For some reason, probably since an update, when initiating a Desktop Central chat or remote control from within a ticket in Service Desk Plus a note is added everytime to the ticket as below! I cannot find a setting to turn this off anywhere, can
Integrated Desktop Central with SDP
Integrated Desktop Central with SDP but Desktop Central Only Loads Blank Page. The Option was added to our Services on the quick buttons as you can see. However, when I try to click on Desktop Central Button a blank page loads. Nothing is displayed. Any
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