Microsoft Remote Desktop for MAC
Hi ALL! I need install Microsoft Remote Desktop for all my MAC this app is unavailable in Templates for MAC - how i can do it ??
Google Chrome fixes one zero-day CVE-2021-30554 along with other vulnerabilities in its stable channel 91.0.4472.114 update
Hello everyone, Chrome stable channel has been updated to 91.0.4472.114 for Windows, macOS, and Linux. This update comes with fixes for 4 security vulnerabilities with one of them being an actively exploited zero-day vulnerability tracked as CVE-2021-30554.
[Term of the Day]: Ubiquitous Network
Term of the Day "Ubiquitous Network" What is a Ubiquitous Network? Ubiquitous network, also known as pervasive network or ambient work, is a term associated with the Internet of Things (IoT) where computing is made to appear everywhere and anywhere.
How to connect Active Directory by Kerberos protocol
Hi, In my org for security reason, block NTLM protocol for connect SDP to Active Directory. Now I want to know if there is a way to support Kerberos protocol to connect SDP to AD as secure? What should I do? SDP v11.2.05 DB: MS SQL Thanks for helping
Requester portal
Hi, I was wondering if there was a way to only show certain notifications on the requester portal depending on which client it is? An example of this would be: Client A see's a notification that there support hours are running low Client B oes not see
Using of Approval status
Hi, everyone. İ would like to know, how can I create business rules according approval status. For example, İf approval status is "reject", make request status as "İmtina olundu" and send close/re-open mail to requester.
Adding a word document to request template
Hi there, I've been tasked with creating a request template and adding a word document that the requester will have to fill out in order to log the request. I can't see any way to add a document to the request from the admin/service catalogue. Am I missing something or is there a way I can do this? Thanks.
Admin Approval
Hi, I am trying to activate Azure integrations but when I try logging in i get this error message : Does this mean I need to be an admin of Zoho or the support desk? And what if the admin can't remember their password? Thanks, jareth
Bug - I don't see Timesheet details
Hi, I have problem to see Timesheet details. When I click on specific Timesheet, I don't see details like attach image. I'm wondering that other technicians do not have this problem and only I have this problem. I'm reporting to user for other technicians.
[ForYourInformation -55] Benefits of Modern authentication (OAuth) over Basic (Legacy) auth
Let's see the key difference between the basic (legacy) auth and modern auth with a metaphor: Imagine the following scenario: You fly abroad, leave the plane and head for the border control. And now let’s pretend that the process works a bit differently
Technician Log In Report
Could you please assist with building this report: My supervisor would like a report that displays each technician log on and log off from service desk plus so that it basically looks like a time card. Should look something like this image below: Ideally
DNS SMTP Traffic how to allow in SEP Manager
Dear Team, Kindly share how can we check DNS and SMTP Traffic Manage Engine Network Monitoring Tool. Please provide the steps. If it is not there please suggest how can we add this Traffic in Manage Engine Network Monitoring Tool Best regards, A.Yazar
Field and Form Rules - Works for some users; not for others
Just a general question whether anyone has seen sporadic users completing Service Catalog work orders (like a New Hire) and field/form rules don't work for them, but another user has no issues using the same template. For example - New Hire - during the
Configuring ServiceDesk Cloud SAML2 to work with Google SAML2
I'm attempting to connect ServiceDesk Cloud SAML2 to Google's SAML2, but the fields just don't seem to line up as I'd expect. Does ManageEngine have a tutorial or guide to walk me through this process? Other platforms have amazing documentation detailing
User Specific folder installation into appdata as a self service package?
Hi, I'm relatively new to ManageEngine, and have created just a few basic configs for deployment, either as packages or as silent installers via the Self Service Portal What I have this time though that I'm trying to achieve and get my head around how
QR code will not dispaly properly on our network....
Anyone have issues where the QR code will not display in the Enrollment Invite? We made some changes awhile back on our internet due to an attack and now we are trying to get it to display properly. We have added everything we think we need to the firewall
Google SAML
Hi Google recently announce SAML Apps for cloud base apps using Google as IdP. Do you have documentation about how to configure SAML on SDP onDemand with google SAML Apps? Google request: ACS URL: Entity ID: Start URL: SDP Request: Login URL: Logout URL: Certificate: Thanks
End-of-Life of Request V1 APIs - Impact on Upgrade, Scripts and Integrations
Dear Customers, As announced earlier, we are dropping the support for Request V1 APIs from Version 11.3 of ServiceDesk Plus which is expected to release in a few days. Any future releases will not have access to the V1 Request APIs. All clients and
Restart, WOL, etc must be executed one by one
Since upgrade to DC 10.0.702 we have to Restart or WOL the Clients one by one. When selecting Clients, the selection is sometimes deleted while selecting more clients. Or the selection is possible, but unaccepted by DC (see screenshot below) [Very annoying
[SDF-38218] Get All SDP Pending Approvals by API
Hi, I need to pass approval process to another software in my organization. Today I see Get Pending Approval API in SDP documentation, but this API has filter option(Default: MyPendingApprovals). I don't need to this filter and I wanna to get all SDP
Clear Desktop Central Agent Task
Is there a way to clear all the commands or task from all agents. This would be similar to flushing all agent task queues.
java.lang.OutOfMemory: Java Heap Space error when running backups
Hi All, We recently moved our Service Desk 8207 onto a new Windows 2008 Server, I noticed that Backups fail to run due to the following error. Please wait ! backup in Progress................... 0-----------------------50------------------------100(%) ========================= stopping DB Server >>>>> false Exception in thread "main" java.lang.OutOfMemoryError: Java heap space We have updated our wrapper and startdb.bat files to suit 4GB (current server RAM) and 3GB, but we still receive the
API assign request to techinician error
Hello, I am trying to assign a request to a technician over the API, but am getting a response with "User does not have this permsission". The user has a role of SDAdmin. How do I give permission to assign request to the user?
[Term of the Day]: Six Sigma
Term of the Day "Six Sigma" What is Six Sigma? Six Sigma is a process improvement framework that encompasses a set of tools and techniques designed to make organizations more competitive by focusing on being effective and efficient by reducing variation
[ForYourInformation -54] Manage your resources effectively with Resource management
What is Resource management and why is it important? Resource management is the process of using an organization's human resources in the most efficient way possible. It has become an integral part of any organization as it aids planning, scheduling,
Unassign Technician when request is reopened
Hi SDP experts, I have a simple need, however, I don't know where to configure this. Purpose: when a request is reopened, I would like other available technicians to notice and pick the ticket. What is think is required, is to un-assign the technician,
Microsoft Edge (chromium based) fixes several security vulnerabilities in its 91.0.864.54 update
Hello everyone, Microsoft Edge (chromium-based) has been updated to 91.0.864.54 for Windows, macOS, and Linux. This update comes with fixes for 4 security vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability
Microsoft Edge (chromium based) fixes several security vulnerabilities in its 91.0.864.54 update
Hello everyone, Microsoft Edge (chromium-based) has been updated to 91.0.864.54 for Windows, macOS, and Linux. This update comes with fixes for 4 security vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability
Microsoft Edge (chromium based) fixes several security vulnerabilities in its 91.0.864.54 update
Hello everyone, Microsoft Edge (chromium-based) has been updated to 91.0.864.54 for Windows, macOS, and Linux. This update comes with fixes for 4 security vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability
Load a second form based on user input
Hi I have a New Starter form for line managers to complete as part of the onboarding & this has a number of resources within it, e.g. hardware, software, systems access etc. If someone requires a Mobile Phone then this would create some different workflows
Main Site and Remote Site
We have DC with Patch deployment and OS deployment in main site. Now we have a remote site that we are setting new Windows machines. Main site and remote site are connected via LAN ( MPLS connection) Currently all the machines in remote site have desktop
Auto User Creation - API
Hello there! ADSS is able to auto create users (quick enrollment) with some options, but they are not really quick. So I've request for a feature to allow using some API/script to enroll users. In our environment, we use a script to create the user in
[SDF-28079] Data Filter update - Last 30 days
Can the following article be updated with the templates for the latest time filters? Where are the templates for the following? Last 7 days Last 15 days Last 30 days Next 7 days Next 15 days Next 30 days They are required for scheduled custom query report.
[Term of the Day]: Debugging
Term of the Day “Debugging” Definition — What is a Debugging? The term Debugging refers to a process in software development whereby computer programmers comb through code looking for “bugs” — the source of errors, flaws, or security holes in the
Rule Based Approvals - Form action to trigger an approval process
Hi Everyone. New to Service Desk Plus and very happy so far. But I am having an issue with figuring out how to make approval process be activated based on form content. What I'm trying to do: There's a template for Human Resources to submit a new request.
Google Chrome fixes one zero-day CVE-2021-30554 along with other vulnerabilities in its stable channel 91.0.4472.114 update
Hello everyone, Chrome stable channel has been updated to 91.0.4472.114 for Windows, macOS, and Linux. This update comes with fixes for 4 security vulnerabilities with one of them being an actively exploited zero-day vulnerability tracked as CVE-2021-30554.
Google Chrome fixes one zero-day CVE-2021-30554 along with other vulnerabilities in its stable channel 91.0.4472.114 update
Hello everyone, Chrome stable channel has been updated to 91.0.4472.114 for Windows, macOS, and Linux. This update comes with fixes for 4 security vulnerabilities with one of them being an actively exploited zero-day vulnerability tracked as CVE-2021-30554.
SAML Authentication FAQs
Listing here the FAQ's regarding SAML Authentication. 1. Despite having valid login credentials, why am I added as a new user in ServiceDesk Plus when logging in using SAML? When you log in using SAML, the IdP provides a login name in the SAML response. This login name is generated based on the NameID attribute configured in the IdP. Now, the new users will be added to SDP under below two scenarios. ( You can disable dynamic user addition settings in the Self-Service Portal to prevent the addition
Multilanguage notifications
Will be very helpful to set multilanguage mail notifications depending on the location of the users for the support technicians of multinational companies not being able to do this is a big limitation Thanks
Template report
Hi, Wondering how can i run a report to show list of tickets applied with a template, created after a date and description contain certain text. Table headers required request ID, request subject, request status, and create date. we are using MSSQL
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