Integrated Desktop Central with SDP
Integrated Desktop Central with SDP but Desktop Central Only Loads Blank Page. The Option was added to our Services on the quick buttons as you can see. However, when I try to click on Desktop Central Button a blank page loads. Nothing is displayed. Any
Permissions
Until now the role based permission structure has met my organizations needs; however, recently I have been challenged with Non-IT groups who want to also use ServiceDesk. One group wants to limit access to tickets owned by their group. There is no elegant way for me to accomplish that without limiting all the other groups permissions to see only their own groups. If they need to see another groups tickets I would need to also add them to that support group. This is problematic because I want the
[Term of the Day]:Minimum Viable Product
Term of the Day “Minimum Viable Product” Definition — What is MVP? MVP is an abbreviation for ‘Minimum Viable Product’. It is the launchable version of a product that contains enough basic features to function and satisfy early adopters in the market.
Mozilla fixes security vulnerabilities in Thunderbird 78.9.1
Hello everyone, Mozilla has fixed few security vulnerabilities in Thunderbird 78.9.1. These vulnerabilities are 'Moderate' in severity. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity CVE-2021-23991 An attacker
Mozilla fixes security vulnerabilities in Thunderbird 78.9.1
Hello everyone, Mozilla has fixed few security vulnerabilities in Thunderbird 78.9.1. These vulnerabilities are 'Moderate' in severity. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity CVE-2021-23991 An attacker
Mozilla fixes security vulnerabilities in Thunderbird 78.9.1
Hello everyone, Mozilla has fixed few security vulnerabilities in Thunderbird 78.9.1. These vulnerabilities are 'Moderate' in severity. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity CVE-2021-23991 An attacker
inlineimages
I have a strange one. We just noticed that any ticket that has an image in it's resolution, won't save the image in the resolution area once the next ticket is created. The images are stuck in the C:\ManageEngine\ServiceDesk\webapps\ROOT\inline\WorkOrder
Query needed for projects with no dates
I need to build a report that will provide this detail shown below. I tried to build a custom report (tabular) but the custom report date filter does not allow enter a blank for dates. I am specifically looking for projects created that do not have Project
ManageEngine ADSelfService Plus service not starting
I am receiving the following when trying to start the service. Please advise on how to resolve this issue. Thank you, Dan
Excluding IP from a netwrok scan
Is there anyway to exclude a specific IP address from a network scan for instance. if you where to scan 192.168.1.1 - 192.168.1.254 is there anyway to exclude say 192.168.1.22 without having to define two network scans and split them up at 22.
What query parameters in AssetExplorer would pull hardware information (e.g. monitor, mouse, etc.) as well as licensed software (e.g. Foxit PhantomPDF, QuickBooks, etc.)?
The default reports in AssetExplorer don't seem to pull the hardware information we need for insurance purposes (e.g. mice, monitors, etc.) and I'd like to include licensed software for auditing purposes, so I believe I'm forced to create a custom query
[Term of the Day]: FTA
Term of the Day "Fault Tree Analysis" What is FTA? FTA, acronym of Fault Tree Analysis, also known as Fault Tree Diagram is a systematic approach used to determine the various combinations of hardware and software failures and human errors that could
[Community Digest] ServiceDesk Plus - March 2021
Here's the roundup summary for the month of March 2021! Version and Build releases: 11141 (Released on 12th March 2021) 11142 (Released on 26th March 2021) Some prominent and most awaited features have been released with these service packs. Check our ReadME article
SDP Optimization
Good Morning, Is there anything you can do to optimize SQL or SDP? I see that it is not as responsive as it used to be. I've looked for some guides, but many are really many years old and I don't think they are still valid
Get Ticket details
Hi, How I can Get Ticket details via custom trigger. I need this details of ticket like: ID Technician Name Requester Name Requester Mobile Number Title Description
Active Directory sync - No technicians
Recently changed my Servicedesk setup to enable AD integration. Now, AD is working, but I no longer have any technicians, and I can't log in as local admin to disable the AD integration. Using some info I've found online, I've been able to get into the
Service Desk On-Prem Implementation Guide (Requests, Incidents, Tasks)
Hi All, Newbie here... We have been using Service Desk for Asset Management for a few years now. We are now ready to start deploying the Help Desk module. I am struggling to find an A-Z guide for setting up all of the various components. I have the
Choice for which vendor the software download the patch
Hi, the customer would like to avoid to download the patches from, for example, Java and CCleaner. Is there a way to disable the patch for those softwares and others like that? Regards, RD.
OTP code is not coming to my mobile and it make trouble on me to sign in to my zoho account
I am a worker and using zoho spreadsheed, since then I record all my job there including links. But now I am signing in to my zoho account the otp is not coming to my mobile phone and I am stuck on logging in. Any help please
Report Needed - Missing Worklogs
Hi, is there a way to get a list of tickets e.g. last month with has NO worklog? Basically someone worked on a ticket, close/resolved it but forgot to fill out a worklog? Cheers, Per
Analytics Plus virtual classroom training for experts
Join ManageEngine's virtual classroom sessions and master IT analytics, from the comfort of your home. Tailored for experts, this course helps you get an in-depth understanding of Analytics Plus' capabilities and reporting options. During the session,
[E-book] 10 secret strategies to supercharge IT reporting
Hey there! Far too often critical insight goes unseen and unused without the right reporting strategies. Download our e-book to discover reporting strategies and learn how to build reports that fuel growth.
[E-book] 10 secret strategies to supercharge IT reporting
Hey there! Far too often critical insight goes unseen and unused without the right reporting strategies. Download our e-book to discover reporting strategies and learn how to build reports that fuel growth.
[E-book] 10 secret strategies to supercharge IT reporting
Hey there! Far too often critical insight goes unseen and unused without the right reporting strategies. Download our e-book to discover reporting strategies and learn how to build reports that fuel growth.
[E-book] 10 secret strategies to supercharge IT reporting
Hey there! Far too often critical insight goes unseen and unused without the right reporting strategies. Download our e-book to discover reporting strategies and learn how to build reports that fuel growth.
PAM360 new build 5003
Hi, PAM360 5003 has been released and is now available for download. This build comes with a few security fixs. `Please see our Release Notes to learn in detail about the same. How to Upgrade to Build 5003? If you are an existing customer of PAM360,
Password Manager Pro new build 11103
Hi, Password Manager Pro 11103 has been released and is now available for download. This release comes with the Duo-TFA SDK Update as an enhancement, and a few security and bug fixes. For detailed information, please see our Release Notes of this
[E-book] 10 secret strategies to supercharge IT reporting
Hey there! Far too often critical insight goes unseen and unused without the right reporting strategies. Download our e-book to discover reporting strategies and learn how to build reports that fuel growth.
[Term of the Day]:Voice User Interface
Term of the Day “Voice User Interface” Definition — What is VUI? The term Voice User Interface (VUI) is a speech recognization technology that allows users to interact with a machine (like Laptop, IPad, Mobile devices, etc ) with voice commands.
Can i set two SLA for incident template ?
Hello, Is it possible to set two SLA in one incident template ? Scenario I will create a request with 2 hrs SLA base on category next it will be assign to the support group who will analyze the incident and will set the sub category where is 1 day SLA
Append Email Conversations to Multiple Tickets
Hi, we do know that in order to append email conversation to a ticket, we will have to input ##RequestID## in the email subject. What if we would like to append the conversation to multiple tickets using a single email? We tried to input in this way:
Create a "Hidden" field in the template. and manage it through "fields and rules"
how can I Create a "Hidden" field in the template. and manage it through "fields and rules" ? rULES: When we create a ticket and select this template, our rule works as expected. BUT: However, when viewing the application, this field is displayed: (((
Technician / Named user access to ADManager in Log360?
When I login with a admin or technician AD integrated user, I can get to all the modules except for ADManager. I don't see any way to give access on that module to any user but the built in Admin. Is that right or am I missing something?
OPMANAGER CANNOT ADD PERFORMANCE DIALS SPECIFIED URL is incorrect
Hi, I am running OpManager 12.5.342 in Central/ Probe Configuration. When add performance dial from Custom Dials from the Device Dashboard. The following errors Specified URL is incorrect. Performance monitor are collecting data correctly. Can you please
Top ten requesters
Need report: Top ten requesters, to see who's the most problem user ;))
Looking for login report
Hello, I am looking for few reports : 1. login to a specific server in our AD. 2. list of all logins in the past week/month of a specific user. I have downloaded and installed ADManager Plus but I can't find that kind of reports. We have about 50 servers
[SOLVED] query report in ServiceDesk Plus cannot show decimal
Dear SDP Plz help me this issue. I have a query report in tab report : SELECT Count(std.STATUSNAME) AS "Tổng yêu cầu hỗ trợ", sum(Case std.STATUSNAME when 'resolved' then 1 when 'Closed' then 1 else 0 end) AS "Số yêu cầu đã hoàn thành",ROUND((sum(Case
Ability to hide/dismiss "System Misconfigurations" in desktop central.
Under: Threats & Patches --> Threats --> System Misconfigurations there is currently no option to hide "misconfigurations" that do not need to be addressed. A good example is: Secure password length is not configured (must be set to 14 characters). This
Cannot resolve .NET CVE-2020-0646 vulnerability
I have found that I have many devices with this vulnerability. However DesktopCentral lists all patches that are to resolve it as superseded up until KB5001648. When I deploy that patch to test systems it states that it is unable to install since it
Schedule report - Format
Hi! I'm using the "Schedule report format path" in ADmanager Plus to save a report on a share. The problem is that the file is saved as .ZIP I need the file to be saved as .csv on the share. This worked before, but now i can't find any settings that can change this!?! Any tips??
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