Checking CIS benchmarks on servers
Hi everyone, We're wanting to introduce CIS benchmarks to our Windows servers, and we're wondering if Desktop Manager (or any ManageEngine tool) can help us with this. A couple of things we're thinking of is being able to run checks on servers to see
Automatic Patching doesn't always deploy patches
Hi, I've asked support for assistance with this issue but not really gotten anywhere, so I'm hoping someone here has had similar issues. I've set up a load of Automated Patch Deployments to deploy OS patches to between 5-12 Windows Servers per night.
Hora
Buenas tardes,
Solicito de su apoyo ya que tengo diferencia en la hora en sistema.
Un ejemplo es que al finalizar un ticket lo cierro a las 19:05 hrs hora mexico, y se registra bien, pero al generar un reporte me muestra la hora con diferencia de 5 horas,
CPU Utilization - "No records to view" - WMI
Hi there, I have a few dozen servers which are using WMI for its monitors. I have half a dozen monitors set for each server, all working OK except for "CPU Utilization" which returns the "no records to view" message when doing a test monitor. Additionally,
[SDF-91636] Reporting on Incident Tags
We are using the Add Tags feature to track expendables we hand out and I'd like to pull a report on Tags used with department within a date range. I don't see a custom report with Tags and I don't see Tags in the schema to create a custom query.
Allowed App not listed
Hello guys, i've created an "Android Profile" in Device Mgmt > Profiles for a tablet. I switched to the Multi App Mode and selected an specific app called "timr" (downloaded from the Google Play Store) that I wan't to allow on the tablet. Because i'm
[Term of the Day]: Heuristic Programming
Term of the Day "Heuristic Programming" What is Heuristic Programming? The term Heuristic is an adjective allowing people to solve problems and make judgments by learning from their own experiences and discovering especially by trial-and-error methods.
Microsoft Edge Browser Extension?
Hello, Most of our users tend to use Microsoft Edge as their default browser. Are there any plans to produce an Extension/Plug-in for Edge similar to how there are extensions for Chrome, Safari and Firefox? Thanks, Paul.
[SD-94611] Problem with scanning ESXi hosts
SDP 11.2 Build 11205 ESXi 7.0.2 I have 4 ESXi host and when trying to scan them, an error pops up. There is access from the server to the hosts. The credentials were entered correctly. I am attaching a log file.
Free webinar | Threat detection and response: Stay ahead of security breaches
Did you know that nearly 70% of cyberattacks are a result of attackers exploiting well-known vulnerabilities? Despite receiving numerous alerts from endpoint monitoring devices, security teams continue to struggle to manage their vulnerabilities. The
Embed full ticket History in Notification Template
Our Notification Template for "request is updated" is as follows.. This is a status notification that your request $Title with ID #$RequestId has been updated. $Description The status of your request can be tracked at $RequestLink Thank you, The Help Desk Is there a way to put the entire History into the email? There is no $History variable. The user is getting a notification that the request has been updated but they are not able to see what the update was unless they log in and view the ticket.
CMDB API getting IP address using "Get CI details using criteria"
I am trying to fetch the IP address of several CIs using the API for a customer. The issue is that I cannot find the parameter needed to pass to retrieve the IP address of a server as an example. And when I try to retrieve a list of available parameters
how to combine 2 interface show in one line on the map view
How to combine 2 interface show in one line on the map view? I have two line(primary and secondary) connected the two site. how set the map view/alarm, if the both line were disconnected.
Mozilla fixes CVE-2021-29968 in the Firefox 89.0.1 update
Hello everyone,Mozilla has fixed a security vulnerability in Firefox 89.0.1. The bug only affects Firefox on Windows. Other Operating Systems are unaffected. The details of the vulnerability fixed are as follows: Platform CVE ID Vulnerability Impact
Mozilla fixes CVE-2021-29968 in the Firefox 89.0.1 update
Hello everyone, Mozilla has fixed a security vulnerability in Firefox 89.0.1. The bug only affects Firefox on Windows. Other Operating Systems are unaffected. The details of the vulnerability fixed are as follows: Platform CVE ID Vulnerability Impact
Mozilla fixes CVE-2021-29968 in the Firefox 89.0.1 update
Hello everyone, Mozilla has fixed a security vulnerability in Firefox 89.0.1. The bug only affects Firefox on Windows. Other Operating Systems are unaffected. The details of the vulnerability fixed are as follows: Platform CVE ID Vulnerability Impact
User logon history - Agent Tray Icon
Hello Support, I have a question about the content of user logon history option in workstation agent tray icon, I read from DC guide that when User Logon Reports is enabled, the user will be able to view his/her login history. I tried to select this
Problem with VMware (ESX) scanning after upgrade 11205
After upgrading to version 11205 I can no longer scan ESXs using Vmware credentials. "FAILURE :Node discovery failed." No parameters have been changed since version 11200.
Feature List Not Working
Dear Team , below link is not working as we are looking to check status of requested features Zoho Creator - SDP-KnownIssues-Features-List (zohopublic.com)
Op Manager Application Plugin Website dont open.
Hi, I installed the OpManager with Port 443 . I installed the OpManager Application Plugin with the default Port . When i choose Apps / Dashboard no site can be open . There is an Message "Servername" has refuse the connection . What i do wrong ?
[Term of the Day]: Predictive Analytics
Term of the Day “Predictive Analytics” Definition — What is a Predictive Analytics? The term Predictive Analytics utilizes a variety of data analysis techniques, such as automated machine learning (ML), data mining, and artificial intelligence (AI),
RLC: Text Issues in Notifications
v11129 - seeing a potential bug when editing notification templates in RLC transitions. 1. I copy text from a Word document into a transition stage (AFTER). Text looks good and colours appear correct. 2. I save the notification and then go back into
Request Emails Time Sent shows UTC time instead of local timezone
I was reviewing conversations associated with a Request. A customer replied to the request email and I noticed the Sent time for the Notification email was in UTC instead of our local timezone. We are in US Central timezone. I've checked the time and
Different Profile iPhone
I'm interrested in using two profiles or "different memory areas". One where apps are enrolled through MDM and another where users can add apps from AppStore. But this apps should not interact with each other e.g. contacts synced by company and private
SMTP Authentication with Office365
Hi I'm trying to configure ADManager Plus to send email using smtp authentication via O365 and TLS. When testing the settings, the follow error occurs "SMTP Mail Server Certificate is not trusted by JVM. Need to import it in JVM." There seems to be no
Agent cannot be authenticated by server
PMP is installed on Windows Server 2012 R2. Before changing the Admin password, the agent connected and retrieved a list of users from the DomainController. Now there is an error in the logs:
::: Thu Jun 10 15:50:14 2021 ::: Going to Authenticate this
[Term of the Day]: Directory Harvest Attack
Term of the Day "Directory Harvest Attack" What is DHA? DHA, the acronym of Directory Harvest Attack is a technique spammers use to find valid email addresses at a domain. During a DHA, spammers use a trial-and-error strategy called a brute force
Display issues after updating Google Chrome to version 91
After update Google Chrome to version 91, this problem apeared:
send email
Good day! From the application, you must send a letter not to the author of the application. After entering the recipient's address and pressing the Send button, the button becomes inactive and the letter is not sent.
[SD-94922] Can't send emails after 11203 update
Hi, I have an issue since 11203 update. I updated from 11139 to 11203 and now, we can't send emails from the app. On reply screen, we click on "Send" button but the app remains stucked there. On serverout0.txt I can see the following error but I can't
"Pass-through" Authentication + 2FA
As I understand it 2fa is now required for all users and if I enable 2fa "Pass-through" Authentication stops working as intended. My intention for "Pass-through" Authentication was to allow internal users and techs to seamlessly access our support desk
Request status on Task Closure
Hello, Is there a setting somewhen I've missed where I can stop the Request being set to Resolved when the Task is closed? Many thanks, Lisa
Header Icon
Today, the layout of the header icons is suddenly messed up I restarted the service but the problem still exists Why did this happen? In which css should I modify it?
How to get the details entered as report in the Checklist associated to the Request .
Checklists are created added to the request template, How to get the details entered in the checklist field
SDP + Desktop Central frame
Hello everyone The integration of SDP and Desctop Central went fine. But when I try from SDP to get to the Desktop Central iframe menu with height = 0 and I get a white screen. How can I force Desktop Central to be displayed in the SDP?
Integer oid monitor treated as string on threshold configuration
I'm trying to monitor load average. I've found this oid .1.3.6.1.4.1.2021.10.1.5.1 that according to smnpwalk is returning and integer value. UCD-SNMP-MIB::laLoadInt.1 = INTEGER: 78 When I add this snmp oid in my opmanager, I cannot configure the threshold
RecoveryManager Plus rolls out Build 6040
We are glad to release the latest version of RecoveryManager Plus build 6040 which adds the following feature to its arsenal. New feature Google Workspace backup and restoration: Backup and restore all items in your Gmail (including all emails, contacts,
Analytics Plus does not start after Installing updates
After installing two most recent patches for AAP the services now refuse to start and display error message below in the wrapper log file INFO | jvm 1 | 2021/06/10 08:36:13 | Problem occurred during previous patch installation / uninstallation and
Where to find API logs?
Hello, I'm looking for a way to debug API GET/POST requests made to SDP from external scripts. What log files should I be looking at? I've been exploring the logs folder to no avail. Thanks, Filipe
Custom Function - Final Approval Notification
I've added a custom function that worked in testing. The goal is for it to send out an email notification to a target email ONLY when the final approval on a form is attained. I do not want notifications on the initial approval actions. Final only. But
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