Older versions of desktop central server
Hi, Where can I find older versions or archives of desktop central setup exe, I need version 10.0.656 I want to repair the installation?
Microsoft Edge (Chromium-based) update 91.0.864.48 fixes several high-severity vulnerabilities
Hello everyone, Microsoft Edge (Chromium-based) has released update 91.0.864.48. This update comes with fixes for several high-severity vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity CVE-2021-30544
Microsoft Edge (Chromium-based) update 91.0.864.48 fixes several high-severity vulnerabilities
Hello everyone, Microsoft Edge (Chromium-based) has released update 91.0.864.48. This update comes with fixes for several high-severity vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity CVE-2021-30544
Microsoft Edge (Chromium-based) update 91.0.864.48 fixes several high-severity vulnerabilities
Hello everyone, Microsoft Edge (Chromium-based) has released update 91.0.864.48. This update comes with fixes for several high-severity vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity CVE-2021-30544
install Edge chromium
Hi, Is it possible to install internet explorer Edge chromium with Manage Engine Desktop? We have 500 Windows 10 PC and would like to install the Edge chromium on them with Manage engine. Thanks
Scheduled report runs once and then sops until service is restarted
We are using the ScheduledReport.py script to send e-mail with Pending reqiests to each technician. This has recently (ca 3 months ago) stopped working. It works once after the service is restrated and then would no longer work unless the server is restarted.
[Term of the Day]: Traceroute
Term of the Day "Traceroute" What is Traceroute? Traceroute, also known as Tracert is a network utility tool that is used to diagnose problems on a network path. It shows the route over the network between two systems and IP addresses. Traceroute
Desktop Central - Security Feed Notification feature. (Build 10.0.697) - what is it?
Just trying to get more info on what exactly this feature is.
SD+ - Migration aborted due to duplicate data.
Hi, we are running SD+ 11.0 Build 11009. When upgrading with ManageEngine_ServiceDesk_Plus_11_0_0_SP-1_0_0_Windows, we immediately see a warning Patch cannot be applied as duplicate entries are found when altering database tables. Refer logs for more
Can we add automation to apply tags to requests?
We are running SDP 11.2 and are using tags to help report on requests in our different support groups. I am wondering if it's possible to apply automation in order to automatically apply tags based on business rules. For example, if a request comes
Any one experiencing poor performance this morning
Is there an issue this morning as really slow
Can you add tags to a new template?
Is it possible to add a tag to a newly created template to search based on certain criteria?
Request Question Data in API for opening a child ticket
Hello, I'm new to working with the API so this may be a basic question. So I have been working on a Request custom function that will open a child request based on when a parent request is closed. I have been able to make this work but what I would
[Term of the Day]: Pseudocode
Term of the Day “Pseudocode” Definition — What is a Pseudocode? The term Pseudocode is an informal high-level description of the operating principle of a computer program or other algorithm. It uses the structural conventions of a normal programming
How to delegate help desk roles securely with ADManager Plus
According to this report, cybercrime costs are predicted to increase by 15 percent every year and inflict damages worth $6 trillion globally. The most important takeaway from this statistic is that companies need to make their cyber security perimeter
Free webinar | Threat detection and response: Stay ahead of security breaches
Did you know that nearly 70% of cyberattacks are a result of attackers exploiting well-known vulnerabilities? Despite receiving numerous alerts from endpoint monitoring devices, security teams continue to struggle to manage their vulnerabilities. The
[DidYouKnow-46] Combine your user survey with request closure notification
During our interaction with our customers, one of the constant feedback we used to get is the possibility of including the user survey in the request closure notification. Assume a requester receives a notification upon resolving the request so that the
[Free webinar] Threat detection and response: Stay ahead of security breaches
Did you know that nearly 70% of cyberattacks are a result of attackers exploiting well-known vulnerabilities? Despite receiving numerous alerts from endpoint monitoring devices, security teams continue to struggle to manage their vulnerabilities. The
Moved Manage Engine ServiceDeskPlus installation to a different drive, now images are broken
Hi We moved our ServiceDesk Plus installation to a different drive to accomodate its continued growth, but we've found that all the images in our Solutions are showing as broken links. Is there a way that we can fix this without moving data back?
Google Chrome fixes one Zero-day CVE-2021-30551 along with other vulnerabilities in its stable channel 91.0.4472.101 update
Hello everyone, Chrome stable channel has been updated to 91.0.4472.101 for Windows, macOS, and Linux. This update comes with fixes for 14 security vulnerabilities along with one actively exploited Zero-day vulnerability tracked as CVE-2021-30551. This
Google Chrome fixes one Zero-day CVE-2021-30551 along with other vulnerabilities in its stable channel 91.0.4472.101 update
Hello everyone, Chrome stable channel has been updated to 91.0.4472.101 for Windows, macOS, and Linux. This update comes with fixes for 14 security vulnerabilities along with one actively exploited Zero-day vulnerability tracked as CVE-2021-30551. This
Google Chrome fixes one Zero-day CVE-2021-30551 along with other vulnerabilities in its stable channel 91.0.4472.101 update
Hello everyone, Chrome stable channel has been updated to 91.0.4472.101 for Windows, macOS, and Linux. This update comes with fixes for 14 security vulnerabilities along with one actively exploited Zero-day vulnerability tracked as CVE-2021-30551. This
upgrade test
i m using 9.4 built, but i want to upgrade it to latest version. before i update it, i want to test it to a new server. i dont want to shut down my server in production. is it possiable?
After 11.2 update, business rule no longer automatically closing tickets
We had a business rule set up that automatically applies an incident template and closes tickets. It not longer auto closes the tickets after the 11.2. update. Please help! SmallBestOriginalRemove
Software Custom Report
Dear Team , we are looking to generate a report with below details , with ability to filter with software name Software name User Asset name service tag License name License Key PO number Department Division Asset site name @Database Name = Microsoft
After an new Discovery the Display names from the Servers was restored to IP Address.
Hi , My Problem is that some ESX Hosts are connected via IP Address in Vcenter . When i start an virtual Discovery the Servernames are only the IP Addresses . Now i change the Display Name from the Server and it looks good . But after an rediscovery
How to mandate some field for approver in each stage in CHANGE workflow
Hi, I have a major change workflow in my org. In my workflow, every approver in own stage should be fill some field and approve stage for move to next stage. As matter of fact, I want to mandatory some fields to be fill-in before closing some stage of
HTML in email templates
Hi, Just wondering how/if I can edit the html of the email templates directly? I cant seem to get any html code to work in the default editor and I was wondering if there is somewhere else i should be editing the template? Thanks, Kyle
Some Questions about Map Editing
Hi , 1. When i try to activate the grid in Map Edit mode nothing happens , no grid is visible . 2. Is it possible to activate more then one Symbol ( Machine ) in the Map Editing Mode at one time ? Thanks Michael
ServiceDesk Website not loading in Internet Explorer
Hi All Have there been any recent changes that would cause the ServiceDesk Plus OnDemand cloud site not to load properly in Internet Explorer browser? I've tested on multiple computers, both in and out of our environment, proxy, no proxy, and I get the
Change Management CAB Approval Levels
In the recent upgrade to 11203 the workflow editor in Change Management changed a lot. Where do we go to modify the settings regarding approval levels for CABs? We have multiple levels configured on a workflow and now we can't find the setting to modify
Not enough storage for imaging?
USB Boot media... When I try to create an image it shows not enought storage on the repository.... Real free space on server is 236GB, If I uncheck WINRETOOLS & DELLSUPPORT partitions it works (I assume beacuse total image is around 2GB smaller) but ¿It
Changing CAB recommendation
Hello, When we move to the Approval stage of a Change, it automatically adds a CAB and emails them approvals. Is there a way to change the behavior to manually add a CAB rather than automatically? Thank you, Kevin
[Tips & Tricks] Recommended Template
Recommend template feature was released in 11138 builds of ServiceDesk Plus. When a requester creates a request using the default request template or an inappropriate template, technicians can manually trigger an email recommending the appropriate template
SAML Single Sign-On with URL Rewrites
Good afternoon, My organization recently purchased a ME ServiceDeskPlus on-premise license and I had the task of setting it up. Since we're running multiple ManageEngine services on the same server, I utilized IIS Reverse Proxy URL Rewrites to redirect incoming HTTPS traffic over 443 to the default ports of our various services. In this case: https://servicedesk.company.com:443 rewrites to http://localhost:8080 to get to ServiceDesk. That all functions perfectly fine, however things seem to get weird
[Term of the Day]: Digital Footprint
Term of the Day "Digital Footprint" What is Digital Footprint? A digital footprint, sometimes called a digital dossier refers to the data traces we knowingly or unknowingly leave behind each time we access the internet or other electronic devices.
ServiceDesk Plus MSP - version 10.5 - Build - 10524 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 10.5 - Build - 10524. Please refer to the Migration path table available here and upgrade to our latest build 10524. Behavior Changes SDPMSP-15742: Consent from users while
Change request status when timer starts
Hi everybody! there is a way to set a rule that changes the status of the request when the technician starts the timer. Thanks!
[SDF-58292] Request View for Managers
Hello, Is there anything the roadmap to allow managers to view requests logged by users listed as reporting to them? There is functionality to allow certain users access to view all requests logged by department user, wanted to know if there were any
ADManager Dashboard Loading
Hello. We are testing your software. We have a large organization with many DCs and users. The dashboard when we add a domain controller it gets stucked and loading forever. I think it tries to find for example inactive users etc. How can we disable from
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