System fields and addtional fields
When will ME stop locking done some fields to be used in FAFR, Business Rule, API, Custom triggers. I have been talking to ME many times over this. Why this restrictions? The latest problem is with custom trigger, you can only choose a limited set of
Ticket isn't re-opened when customer replies
Hi, We have an issue where some tickets aren't re-opened when a customer replies, which is causing some frustration for both our helpdesk workers and the customers that get no response in turn. It's not all requests that have the issue, and we've had
How to see AD Security groups under OU's
We currently deploy software to specific computers that are part of AD Security groups which we only want these specific computers to be able to see the software avaialble in the Self Service Portal. We don't want to deploy we just want to make it available
False reporting on Antivirus
A lot of my server estate is running Forticlient 6.0.10 but for some reason, they are all reporting that they do not have Antivirus installed on the machine. The same version of Forticlient is installed on my Windows 10 environment and Desktop Central
Install Agent using MSI Only - Command line (No MST file)
Hi All, Is it possible to install the desktop central agent using only the MSI (DesktopCentralAgent.msi) and install parameters for other things like SERVER.IP.ADDRESS. I see the setup.bat has this line: start /wait msiexec /i DesktopCentralAgent.msi
Bad system config info
Hi, I'm testing the OS Deployment in DC. I created an offline Image (with USB Media) of a a Dell Precision T1650. After I deploy the img on an Dell Precision T1700 I got an BSOD error if the system boot up: BAD SYSTEM CONFIG INFO Both systems are on UEFI and have the same SSD (Samsung 860PRO) installed. Windows repair can't repair the error. Any idea why I get this error and how can I solve it? thx, Bye, Clou
Technician Auto Assign - Report
Hi All, Looking to configure a report/s to monitor how many calls are assigned under the Technician Auto Assign function to each technician on a daily basis. I can't find any preconfigured reports that covers this. Has anyone developed a report or is
Post OS Deployment application installation
Hi, I would like to deploy the agent, silently or just basic ui (installation without prompts) - along with other applications after imaging and configuration of a machine via OS Deployment. Please let me know how this can be achieved without having to
Can't search Pick List
When a requester is trying to submit a request they are unable start typing in the field to filter their options. For example. if I type in IT Tech it should come up with IT Tech 1 or IT Tech 2, but it does not. It just sits there like it's trying to
Custom report
Hello, I need an Assest report that lists all workstations with the following info. Model, Acquisiton date, Expiry date, Warranty expiration. I would like the asset listed in the first column and the rest of the info in the following columns in any order. Can you please give me the query syntax for this report? Thank you.
How to assign SLA
Good day! How to assign SLA per incident sub category ? SLA Should be assigned after editing the request and assigned subcategory.
Request by Email loses all formatting
Every once in a while a request will have all formatting from it removed. Sometimes it happens when it's emailed it. Sometimes it happens when we forward the request to another group or technician. The only common element I can find between the request
Mail Server is not properly configured Alert message
Recently DesktopCentral has started showing an alert of "Mail Server is not properly configured". This is because the Test e-mail address seems to have now been made a mandatory field and is blank. I keep entering an email address and press SAVE and it
Request for report for Time spent (worklogs)
Hi all, We have recently updated to version 11.1 Build 11140 , this has broken one of our summary reports for that weeks worklogs, could someone take a look/ provide a updated report? SELECT rctd.FIRST_NAME "Time Spent Technician" ,cast((sum(ct.TIMESPENT)/1000
The feature to manage Assets is included into the Mobile app for the MSP On premise version?
I saw the feature available in the non MSP version.
Device Configuration Backup failed with Netflow Analyzer
Hello, we getting Device Configuration Backup failed Our Switch is Arista DCS-7050SX-64 any suggestion how can we handle it? Regards,
ServiceDesk Plus MSP - version 10.5 - Build - 10519 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 10.5 - Build - 10519. Please refer to the Migration path table available here and upgrade to our latest build 10519. Update : HTTP/2-based Apple Push Notification service (APNs)
Cannot apply patch. Error message saying configuration folders are missing
I already have a ticket open with Manage Engine, but I am not making much progress on resolving this issue. When trying to apply a patch with UpdateManager.bat, we get an error: "Patch cannot be applied as some dynamic configuration folders are missing.Contact
A report of a specific form.
PGSQL / SDP v11.1 Hello. tell me, there are tons of questions and problems with the report builder. Reports: Summary report on requests My Result: I click the show request button W.T.F. !?!?!!? I want to make a report of the following TYPE: 1. add
Securing access into Exchange using a CEA policy - am I missing something?
Our on-premise installation of DC has been running well for a couple of months and we're investigating the use of Conditional Exchange Access (CEA) policies to restrict the devices that can connect to our on-premise Exchange 2010 SP3 server. As per the
Cannot change font in description while submitting ticket
Hi! I upgrade from 10514 to 11140 the upgrade went fine. I do have some issues regarding default request incident template, I cannot change font, font size, font color, etc in the description when submitting a ticket as technician. Nothing happens,
[Term of the Day]: Clickbait
Term of the Day “Clickbait” Definition — What is Clickbait? The term Clickbait or Link bait is a form of false advertisement online. It comes in the form of a link you can find on websites, usually accompanied by a sensationalist headline or a thumbnail
Report based on template name
Hi Team, I want to generate report on particular template kindly guide us
Recreate default Admin account
Dear Community, in our on premise installation of ME MDM Plus we created a new local admin account with a different username. Then we deleted the default "Admin" account. Everything is working but we have some strange effects and the logs are giving some
Finding the right translation
Is it possible for the application to provide some more information about items on the translations page? It's really difficult and frustrating to find the right thing to update. Here's an example: We want to update this from 'New' to 'New Issue Ticket'
Hide the incident from other technicians
Is it possible to make it so that a specialist, a technician, does not see "incidents" or another specialist? technicians are in the same group of specialists
Single sign-on with PMP browser extension
Idea for the browser extension is to have single sign-on with PMP. Now if an user is already signed in in PMP, the user needs to sign-in also to the extension. Every day. This is the reason why a lot of users are complaining about. It will be great if the user session is shared across the browser extension in a safe way.
PMP Server running when attempting to create the High Availability Pack
Hi guys, Having a problem setting up High Availability on our PMP Server. When I issue the command hasetup.bat (Primary) (Secondary) I am returned with the error message: PMP server is running. Stop the server and try again. I have used both the shortcut Stop Server and issued the command PMP.exe -stopservice and get the following error message Unable to stop the PMP Server. REASON: The Service has not been started. I have terminated both the PMP service in the Task Manager, I have disabled PMP service
[Term of the Day]: Cipher
Term of the Day "Cipher" What is Cipher? A cipher is an algorithm that encodes or encrypts data. Text that is "ciphered" (processed with a cipher, encrypted) cannot be read unless the original algorithm is known or reasoned out. It is usually used
Secondary Domain Controller for Authentication
We are currently using v10.5 Build 10500 and I can't find any option to specify a secondary domain controller for authentication. Under Active Directory Authentication, there is a field named "Bind String" where we have specified the primary domain controller.
Configure User across multiple sites?
Hi - Is it possible to configure a single user across multiple sites?
Approval
Can we modify reporting_id and use emailed to notify as approvers or what is custom field we can use for approvars
Query Report: due date change
Dears, I need a report that shows me the tickets that they due dates changed by technicians: changed by system should be excluded convert to template should be excluded required fields: ticketID, requester, group, subject, technician (that changed the
After Update of SDP from 11.1.40 to 11.1.41 SDP-webservice is not running
I did my update as usual after stopping the windows service and taking a backup. All went smoothly, as far as I could see. However, I could not connect to the SDP-webserver anymore. Checking the forum in simular threads I have stopped the service and
MFA On A Shared Workstation
Hello I have a few users that need to access a single workstation all using a single Active Directory windows account over RDP. Is there any way we could use MFA in this workstation? The users would already be enrolled into AD Self Service Plus themselves
Weekly Report filtered with Approver name
Hai , we are using servicedesk plus 9 in our company, How we can generate weekly reports with approval name and all pending approvals with the approver. your early response is highly appreciated. with regards, M.K
Customize Requester View of Solutions
Hello, I would like the option to Customize Requester View of Solutions list This would really keep the area cleaner and allow user to focus on finding the Solution Add a more pronouned search bar in the solutions list area. Hide extra columns from the Requester view of Solutions. We would l like the ability to hide the ID, Comments,Last updated by fields from view I see that templates are coming and I hope that incorporates some this funtionality. Thanks
Activate Product Key Windows Server 2019 Off-line with Desktop Central
Hello Support, We currently have a network of new servers with Windows Server 2019 that are without Internet connection (They are isolated). The new servers we have managed with Desktop Central. Is there a possibility to activate the Product Key Volume of Windows Server 2019 Off-line from Desktop Central? Is there a procedure? Regards, Rafael Vega.
CTRL-Z?
Hi Everyone, Sorry if been asked before but searching briefly didn't return an answer... We are migrating from 2010 to O365 and have an awful lot of account maintenance to perform. We are new users of ADM+ and are exremely impressed with what it has been
[Term of the Day]: Dual Persona
Term of the Day “Dual Persona” Definition — What is Dual Persona? The term Dual Persona in a mobile management context refers to mobile devices provisioned with two separate and independent end-user environments. Usually, one environment is for
Next Page