New Release: ADManager Plus build 7100
Hi, We are excited to announce that we have rolled out the latest build of ADManager Plus, 7100. You can download this build right away, from here. Mentioned below are the details of the latest release. New Features: Microsoft 365 management templates:
Change Management Query Not Working Please do the needful
SELECT "chdt"."CHANGEID" AS "Change ID", "chdt"."TITLE" AS "Title", longtodate("chdt"."CREATEDTIME") AS "Created Time",longtodate( "chdt"."SCHEDULEDSTARTTIME") AS "Scheduled Start Time", longtodate("chdt"."SCHEDULEDENDTIME") AS "Scheduled End", longtodate("chdt"."COMPLETEDTIME")
When will "Site" be a selectable field in "Field and Form Rules" ?
Hello - When will "Site" be a selectable field in "Field and Form Rules"? The free text field now is very cimbersome and makes updating very time consuming. Can you provide an ETA?
Asset Export / Removal
Our organization has decided to move to a different platform to manage IT and other asset types. Is there a known process to successfully remove all assets, agents, and relationships from ServiceDesk Plus?
Desktop Central | Free training series (June & July 2021)
Join us on our 6-part training series from June 16, 2021 to July 21, 2021 for a free session on ManageEngine's unified endpoint management solution - Desktop Central and its capabilities. REGISTER HERE Topics covered: June 16, 2021: Patch management June
Patch Tuesday June 2021 - Supported updates
Hello everyone, Here's a quick run-down on the updates supported from this month's Patch Tuesday New Security Bulletins : 2021-06 Security and Quality Rollup for .NET Framework 4.6, 4.6.1, 4.6.2, 4.7, 4.7.1, 4.7.2 for Windows 7 and Windows Server 2008
Patch Tuesday June 2021 - Supported updates
Hello everyone, Here's a quick run-down on the updates supported from this month's Patch Tuesday New Security Bulletins : 2021-06 Security and Quality Rollup for .NET Framework 4.6, 4.6.1, 4.6.2, 4.7, 4.7.1, 4.7.2 for Windows 7 and Windows Server 2008
Patch Tuesday June 2021 - Supported updates
Hello everyone, Here's a quick run-down on the updates supported from this month's Patch Tuesday New Security Bulletins : 2021-06 Security and Quality Rollup for .NET Framework 4.6, 4.6.1, 4.6.2, 4.7, 4.7.1, 4.7.2 for Windows 7 and Windows Server 2008
How I can hide warning?
After install 11205 build I have next warning on the screen: But all this settings no possible for me. How I can hide warning without any settings ("Enable Force password reset at first login" etc)?
uninstall Office 2016 - followed URL instructions not working
https://www.manageengine.com/products/desktop-central/uninstall-ms-office-how-to.html I'm not sure what setup.exe is being used, but it's not the one from Microsoft's ODT office deployment tool. /uninstall is not a valid argument. can anyone
Cant connect HP ILO5 to OpManager ?
Hi , We want monitore the ILO5 from HP Servers . What is the right Way to add the ILO5 to OpManager ? Which Logon Credentials i need? Which SNMP Settings i need ? I dont find an ILO5 Template. Is there an way to create an new ILO5 Template ? Thanks
Virtual classroom training sessions for experts
Join ManageEngine's virtual classroom sessions and master IT analytics, from the comfort of your home. Tailored for experts, this course helps you get an in-depth understanding of Analytics Plus' capabilities and reporting options. During the session,
Custom Trigger Not Firing on Edit
I have created a custom trigger and set it to run "When a Request is created and edited" and when a ticket is created, runs without issue. But if I edit the ticket (change a drop-down or edit the description) nothing happens. The history page shows
Analytics does not sync with SDP
Hi, i have a problem several days. When synchronizing data from SD to Analytics, an error occurs: serverout_2021-06-07_1.txt:ERROROCCURED,'---',54,'IMPORT',400,1623081411000,-1,'COLUMN_NAME_DUPLICATES','---',108,'901','','','The following column names
Microsoft Edge (Chromium-based) update 91.0.864.41 fixes CVE-2021-33741
Hello everyone, Microsoft Edge (Chromium-based) has been updated and the update 91.0.864.41 fixes CVE-2021-33741, which is an elevation of privilege vulnerability. This vulnerability has low attack complexity and no privileges are required to carry out
Microsoft Edge (Chromium-based) update 91.0.864.41 fixes CVE-2021-33741
Hello everyone, Microsoft Edge (Chromium-based) has been updated and the update 91.0.864.41 fixes CVE-2021-33741, which is an elevation of privilege vulnerability. This vulnerability has low attack complexity and no privileges are required to carry out
Microsoft Edge (Chromium-based) update 91.0.864.41 fixes CVE-2021-33741
Hello everyone, Microsoft Edge (Chromium-based) has been updated and the update 91.0.864.41 fixes CVE-2021-33741, which is an elevation of privilege vulnerability. This vulnerability has low attack complexity and no privileges are required to carry out
[Term of the Day]: System Hardening
Term of the Day “System Hardening” Definition — What is a System Hardening? The term System Hardening is the practice of securing a system connected to the network by reducing its attack surface. As the number of cyberattacks targeting computers
Error While SDP & Analytics Plus Integration
hi friends my sdp was integrated Successfully to Analytics Plus. An Error happened About 25 days ago and lost integration. And data can't sync anymore. here is the Error message and log files in attachments My SDP Version : 11137 My Database : SQL Server
While Install of Applications Manager i should "Shutdown Op Manager"
Hi , I try to install the Application Manager Plugin on OpManager Server . But when i choose start install then an Warning Windows shows " Please Shutdown Op Manager" . What does it mean ? Which steps i have todo ? Thanks
"MyApproval" widgets do not show approvals in some cases
hi there recently i have upgraded servicedesk plus msp to 10522 it is using MSSQL database strange thing happens some times users can not see approval sent to them on "myapproval" widgets in home page , they received approval email notification also saw
Missing Konica Bizhub Templates for our Printers. Not all functions in the available Templates .
Hi , We have this Printers . Bizhub C250i Bizhub 4702P Bizhub 4052 At the Moment we choose for the C250i the Template Konica Minolta Bizhub Series because the C250i is not available. We choose for the 4702P the template 4700P . But there are some differences
Preventing blank schedule reports when data is not available
Requirement : I need to send emails to the technicians at the end of everyday listing the number of tickets that are open and on hold for them ( if any ) till the current day. My approach : Create scheduled daily reports for all technicians with filters as request status = open/onhold and technician = technician name. Now whenever their are no tickets open/onhold for that technician , a blank email will go to him. How do i prevent this from happening? I have seen other people posting on this
[ManageEngine] Register now for our free ADSelfService Plus Online training series.
Hello, ManageEngine is back again with another series of online workshops to help you make the best use of our integrated password management and single sign-on solution- ADSelfService Plus. This free live online training will be your guide to eliminate
Log in to iCloud
Hello, is there any way to add iCloud account centraly via MDM? Thanks Ed
Extra Key Found in JSON
We have found that when I'm editing some service catalog templates that I receive a "Extra key found in JSON" error. I have traced it to editing the "Urgency" field.
Domaincontroller shows disabled "File Replication Service"
Hi , We change the AD File Replication to the new DFRS . In this step the "File replication Service on the DCs will be set to "disable" Now all of my DCs shows me an Service down error . How can i handle this that on this 4 DCs the Service dont monitored
[Term of the Day]: Scrum
Term of the Day "Scrum" What is Scrum? Scrum is a process framework that is framed within the agile methodology that emphasizes teamwork, accountability and iterative progress toward a well-defined goal. In software development teams, scrum can help
[Community Digest] ServiceDesk Plus - May 2021
Here is the monthly rewind for May 2021! Version and Build releases: 11203 (Released on 4 May 2021) 11204 (Released on 26 May 2021) Check our ReadME article for more details. Product Highlights: Behavior Changes : SD-94092: $Recommend_Template_Link
HRM feature
do we have this resourse management feature on Serviceddesk plus 11.2 standard version?
[SD-84669] Draft Replies - cursor moves/text no longer types when saving
When a reply is saved as draft and the green "Draft Saved" box appears over the text the cursor for some jumps back to the start or the remaining typed text is not received. Running SDP 11139. Affected users are Win 10 with latest Edge or Chrome. Doesn't
Custom Columns per View
Is it possible to have custom columns on a per view basis. For example, under the Open and Unassigned I want these 5 columns but when I switch to a custom view I want these additional columns? I've tried it but the columns stay no matter what view I'm
[SOLVED] Error when generating reports
Hi Guys, I am getting the below error when i try to generate any reports am not sure what could be the problem any help will be much appreciated. Regards,
[SD-95451]filter
Recently updated SDP+ to latest version. Lot's of assets have additional fields and we can't search on them in de regular searchfield. So i go to the category, like simcard. Normaly i use a filter for field 'simcard number", but since that field is grayed
Get Data from body of Ticket Busness Rule
Hi, We have introduced a system that generates tickets into Service Desk. Unfortunately the system that generates them can only put the username that the ticket is coming from in the body of the emailed in ticket. The ticket will look like this. You can
Tying an Application/Vendor to a CMDB Server
I am looking for a way to tie a server to a primary application. for example, let's say we have servers: server1db, server2db, server1app, server2app. I'd like to define ApplicationX with details such as vendor, etc then assign that application to the
How to update to an CI attribute using api on a newly added device.
Hi, I am trying to update some attribute in cmdb CI using API. I am not able to update when the server is newly added from scan. However, if i manually edit the server, simply edit something and save it, then I can update using API as usual. Appreciate
Idea: collect WAN IP address
I have been trying to diagnose some problems with roaming clients and the gateway service, and am finding it difficult to correlate my firewall logs with specific clients. Most roaming clients are using home wifi, so tend to have private IP addresses
[SOLVED] [SD-94099]Sites no longer in alphabetical order after 11201 update
After the update to 11.2 build 11201, the "Sites" and "Groups" drop downs are no longer in alphabetical order. No other drop down appear to be affected.
How to restore a deleted Asset?
The symbol for deleting an Asset is a Trashcan, and a Trashcan in Computer-lingo usually means one can recover items from it. How do I recover Assets from the Trashcan and how long does the Trashcan save Assets?
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