@ parameters in request description not executing properly
Hi all, I'm not sure whether or not this is an issue with SDP but we are having some problems with the following. Some of our technicians make use of what they call @-parameters to format mails and automate ticketing flow. They use Outlook Quicksteps
Contract Billing Issue
I have a contract billing configure with an allowance of 60 hour. It configure with the option "Deduct only Operational Hours from allowance", it mean I only want to deduct the hour of service given from 8am to 6pm (this is configure well in MSP Operational
aggregate report within SDP
Is it possible to have an aggregate SQL report for the last week shows the below result: Group Total number of received tickets Completed tickets (closed, Resolved, canceled, rejected) open tickets (open, assigned, in progress) on hold tickets overdue tickets DB is MSSQL
Mac Agent Won't Install
Hi there When I try to install the DefaultRemoteOffice_MacAgent it fails with this error "Can't be opened because Apple cannot check it for malicious software" Was downloaded from the web. Any ideas? Thanks
Split up license for ESM Update
Hello. We currently have a larger single license. What do we do in order to split that up so we can use multiple helpdesks in ESM? I feel like you should just be able to associate technicians to each helpdesk instance and not one license file.
Mozilla releases security updates for Firefox 87 and Firefox ESR 78.9
Hello everyone, Mozilla has fixed several security vulnerabilities in Firefox 87 and Firefox ESR 78.9. The details of the vulnerabilities fixed are as follows: Platform CVE ID Vulnerability Impact Firefox 87, Firefox ESR 78.9 CVE-2021-23981 Texture
Mozilla releases security updates for Firefox 87 and Firefox ESR 78.9
Hello everyone, Mozilla has fixed several security vulnerabilities in Firefox 87 and Firefox ESR 78.9. The details of the vulnerabilities fixed are as follows: Platform CVE ID Vulnerability Impact Firefox 87, Firefox ESR 78.9 CVE-2021-23981 Texture
Mozilla releases security updates for Firefox 87 and Firefox ESR 78.9
Hello everyone, Mozilla has fixed several security vulnerabilities in Firefox 87 and Firefox ESR 78.9. The details of the vulnerabilities fixed are as follows: Platform CVE ID Vulnerability Impact Firefox 87, Firefox ESR 78.9 CVE-2021-23981 Texture
Asset Probe Cannot Scan Certain Computers
Hello, I am trying to run a probe at one of our locations but it is failing to pull in the machines on the network into assets. As well, on certain machines it is failing to scan machine details (OS, Hardware/Software, etc). Running the selfscan.exe
[SD-93223] Notification Action after a Transition without Criteria or Actions
Hello We just noticed, that it is no longer possible to add a Notification Action after a Transition in the request life cycle without adding a criteria as well as actions (see attached screenshot). This is critical for our use case since we implemented
[Term of the Day]: DNS Resolver
Term of the Day "DNS Resolver" What is DNS Resolver? A DNS resolver, also known as DNS recursor and commonly referred to as "DNS lookup" tool, is a DNS server that resolves an individual hostname to an IP address. Usually, the resolver is one part
Moving resources to trash
Hi, I have an issue where I reset a resource password, and the resource was accidently moved to the trash. Should I be able to get back the resource with the most recent password if I restore it? Thanks in advance
Publish/export network status to our community on a confluence site...
We want to publish network status to our community on a confluence site. we'd like it to be updated pretty frequently so our users can take a look if they are having issues.. has anyone done this yet? We're new to the product, so any suggestions are
Desktop Central server hardening guidelines
Hi Folks, It is critical to stay protected and have a check on your organization's approach towards securing and managing the endpoints. This article suggests security guidelines to harden the ManageEngine Desktop Central software. These security suggestions
ADSelfServicePlus Service Issue
Hello I have used the installer to add the Windows Service. Edited the ADSelfServicePlus "Logon Tab" and added a Active Directory account which has a Domain Admin right added . Following this guide: https://www.manageengine.com/products/self-service-password/kb/installing-adselfservice-with-windows.html
Custom Trigger to Send SMS to requester
Please provide an Custom Trigger to Send SMS to requester via an sample custom SMS provider
As/400 Connection to EventLog Analyzer
I am attempting to connect to an AS/400 and I have followed all the steps required in the support document and the high ports of 9470 - 9476 fail when i run a test. I have checked with the network team and they state that all the ports are open and that
SSL CA - Microsoft
Hi Team, I have problems using the certificates generated by KeyManager Plus in Google Chrome and Mozilla Firefox browsers I observe that the requirement to show safe in Google Chrome and Mozilla Firefox, it is necessary to validate with the DNS, KeyManager
Aging Report totals by Specific Range
We are using MS-SQL and ServiceDesk 11.1.0 Build 11129 I am trying to create a summary report which has the following breakdown of the incidents and requests which are open, in progress, or on hold: 0-7 days 8-14 days 15-21
SAML login broke on updating 11137 to 11138 version.
Hello All, I am facing a very strange issue with my present ServiceDesk setup. I have 2 different instances of ServiceDesk installed and both are being updated to latest releases simultaneously. I faced this strange issue with my one of the ServiceDesk
[Term of the Day]: Vaporware
Term of the Day “Vaporware” Definition — What is Vaporware? Vaporware is a term in the computer industry that describes a product, typically computer hardware or software that are marketed heavily in the form of concepts and even have campaigns
Thread ID: 2457798 : SqlCollector connection refused:
Hi everyone, I'm testing Exchange Reporter Plus. I had an error on Skype reporting. Unable to establish Skype for Business 2015 SQL Server backend connection I checked the error log SkypeLog_2021-03-10.txt and see: [16:31:35:942]|[03-10-2021]|[SkypeLogger]|[INFO]|[2457798]:
[SD-93810] Template change delets E-Mail Id(s) To Notify addresses
Hello I just noticed that if I change the template of a ticket, the addresses of the E-mail Id(s) To Notify field get deleted.
[SOLVED]Advanced Analytics sync task fails
We are testing Integration of ServiceDesk Plus with Analytics plus, both On Premise. Initial sync works fine, but subsequent scheduled sync task fail with this message: FAILURE :We are sorry to inform you that data Synchronization is failed. Data have
ADSelfService Plus Fixes and Enhancements [2021]
Release Notes for build 6118 (Nov 30, 2021) Issue Fix : An issue in renewing the SAML certificate when ADSelfService Plus is the identity provider has now been fixed. Release Notes for build 6117 (Nov 15, 2021) Highlight : Azure AD MFA support: Azure
ADSelfService Plus 6102 released with an important security fix
Hello Everyone, The latest build of ADSelfService Plus, 6102, fixes an important vulnerability reported by Krzysztof Andrusiak (STM Cyber) and Marcin Ogorzelski (STM Cyber) through our bug bounty program. Issue fix: An unauthenticated remote code execution
BitLocker
Hi, We recently decided to deploy BitLocker through DC, however on a large number of devices with BitLocker already enabled locally, when users started up their laptops they would be presented with the BitLocker recovery screen. However the key for each
User name not deleted with error
We needed to remove a user from a computer so we added the following: In Configurations > User Management > Computer. When the Configuration triggered it reported it failed. The error says: User name not deleted with error, the user name couldn't be found.
[Term of the Day]: Computer Security Incident Response Team
Term of the Day "Computer Security Incident Response Team" What is CSIRT? Computer Security Incident Response Team (CSIRT), also know as Computer Incident Response Team (CIRT) is group that is responsible for exposing and averting cyber attacks that
Upgrade to the latest Secure Gateway Server
Greetings, Desktop Central's security component, Secure Gateway Server, is now updated with a few issue fixes and enhancements. Download the latest Secure Gateway Server here. The list of updates for the build update can be checked in this readme
Removing software from people's workstation remotely
Is there anyway i can remove software from workstations remotely? I know i can delete software from workstations on the system, but when i re-scan the asset, it appears again. Do i need another feature of SDP to enable this function? Thanks
Load Custom .JS file into SDP
I simply want to load a .js file into SDP. I'm from build 11007, I've put my .js file in <SDP>\custom\scripts\ directory, however, it is not loaded. I've searched this forum, the one here that looks good is not helping me because I don't even have the
User - Additional Fields as Variables
I asked about this a long time ago, and so I'm wondering if this was ever implemented. We really need user variables for User - Additional fields so we can populate the givenName from AD in our notifications. Right now, we would be stuck with lastname, firstname or username. AD has these broken out, so I'm hoping SDP has a way to do this now. Thanks Adam
Archive or delete a team
Archive or delete teams in your organization Teams created in your organization may remain unused at the end of a project, if the team owner leaves the organization, and so on. These unused teams can accumulate and burden the tenant resources. Normally,
POPIA compliancy series #2 Managing access to critical user data with user management templates
The Protection of Personal Information Act (POPIA) is mandated by the South African government for data privacy to regulate how organizations operating from and outside South Africa can collect, store and process the personal information of citizens of
[Term of the Day]: PuTTY
Term of the Day “PuTTY” Definition — What is PuTTY? PuTTY is a free open source terminal emulator that supports multiple network protocols such as SSH, SCP, and rlogin network protocols. The word PuTTY has no official meaning, it was developed
Jira integration - two way integration, and what advantages are in it ?
Documentation regarding the JIRA integration seems to be lacking, so I have a question. I see that some forum posts mention that the integration is not a two-way integration, and according to some youtube video, it seems as that when a issue is created
How do I hide a field in SD Plus
I am trying to hide a field for all but a few technicians. I tried creating a Rule to hide the field. I selected On Field Load. The Rule execution defaults to On Create/Edit. The problem I have is that when an incident is viewed the field is always viewable.
Android Work Profile and opening attachments like Word, Excel, PDFs...
For folks that have setup a Work profile scenario on your Android devices (BYOD), what application are you using to open up Word documents, spreadsheets, PDFs, and Zip files? I have been testing Polaris, but it has the constant advertise popups.
Apple USB Restriction
Hi, Testing the MDM feature and have stumbled across a weird setting - I would like this setting on so that it is not allowed - but the only settings I seem to have are allowed - or User Controlled. Shouldn't this be a restrict setting? I'm trying to
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