Answers to request
11205 Not displayed answers to request. The answer is displayed on behalf of SD if SD is indicated in the copy. If you specify only the author of the request, the response will not be displayed in the request. The response from the author of the request
Mandate Field in Change Module
Hello, I'm looking at a way to mandate a the 'Outage' field in the planning stage. Any ideas?
[Blog] Best practices to write knowledge articles
Knowledge articles play a crucial role and remain as the backbone of every successful organization that provides great customer service. When users have a question that can range from solutions to common issues, product or feature documentation, answers
[Term of the Day]: Steganography
Term of the Day “Steganography” Definition — What is a Steganography? The term Steganography is the technique of sending data in a concealed format so the very fact of sending the data is disguised. In the context of computer science, it refers
Add a Router or Switch CI via API
Hello. I've used the below code to add a CI item. How would I use the API to add a Router CI - including host name, IP address, Site, and other parameters? I'd also need to set the SNMP credentials used to scan the IP address, via the API. The plan is
DUO 2FA Prompt Causes redirect to wrong address after updating to v11104
We've been using DUO 2FA for about a year now, no problems. The DUO Prompt appears on the left pane of the log in page - where the username & password textboxes are, and the website stays at the same URL (i.e. pmp.<FQDN>). The whole site has a certificate
Request custom function - can it change request?
I am trying to do lifecycle query preprocessing using a "request custom function": I receive a request through the "get" ( positionJson = requestObj.get("item"); ). I process and do "put" ( positionJson.put(positionJson); ). If I repeat now "get" - data
Roles and Permissions
Hello, we have KMP integrated into PMP. We have Password Users in PMP who need to manage Certificates. I have created a new ROLE copying the Password User Rights & Adding all of the Certificate options to the role. This seems to work right, the Password
Preventive Maintenance Tasks - Periodic Scheduling
Hi, I'm trying to configure the Preventive Maintenance Tasks using the periodic scheduling. In a scenario where there is a task with 30 days, and for some reason I need to activate it earlier, the 30 days do not start counting from that time, but from
[Term of the Day]: AES
Term of the Day "Advanced Encryption Standard" What is AES? AES, which stands for Advanced Encryption Standard is a cryptographic cipher that refers to the process of concealing electronic data with a block length of 128-bit and key lengths of 128,
About license renewal
After renewing the license, the technician was changed from 100 to 5. Is it possible to update with the same number of technician as last year?
Geofence Policy in offline device
Hi, my question is, what happens if the iPad is offline (out of wifi range) and leave geofence? My goal is to get the iPad lost even in this case. Can this be set? It is also a good solution to put the iPad in lost status if disconnect from the wifi.
Office 365 Licenses
How are users managing their Office 365 licenses in ServiceDesk Plus?
[QUIZ- 2]: Handling Emergency Changes
We are excited to bring our quiz activity for the recently held virtual meetup session on handling Emergency Changes. You can check out the session's recording and take the quiz to brush up on the topics covered. Here is the activity for the Free Training
Security Warning
Hi there, how do we stop the below warning, we will not be enabling some of these features but cannot have this warning on at all times.
Installing new version and register it using old license
Rather than updating old version i want to install new version of service desk plus and register it using old license i am using on old version. is it possible ?
ServiceDesk Plus 11200 Released !
Dear Users, ServiceDesk Plus version 11200 is now available. This version brings a host of new features and enhancements that improve the ServiceDesk Plus experience. Here's a list of the new features and enhancements that are available in the latest
Issue in Size Sorting in File Manager
Team, Would like to bring your attention to an issue in the Size sort in File Manager. It sorts based on text rather than numerical. Thanks! JABIR
What's different between Service Desk Plus and Service Desk Plus MSP ?
Hello, What's different between Service Desk and Service Desk MSP versions ? I had seen only one things, MSP version work better than non-MSP version because MSP version has better cache params. But even so MSP version is faster than non-MSP version,
WorkLog
Hi! How can I uncheck Include non operational hours. Since it is constantly required to uncheck this option. Make this option empty by default
End of Public Updates for Java SE 8 - Commercial Users upgrade your package
Hello everyone, Oracle has announced changes to ongoing support for Java SE 8 (Standard Edition). This forum describes how Patch Connect Plus will continue its support for Java SE 8 in January 2019 and beyond. More on this: Oracle recently announced
AD SelfService Plus with MSA
Hello, We have already deployed AD Selfservice PLUS and it is running as a service using a local account on our server. We were trying to maintain security by migrating the service to use an MSA for password resets rather then using a generic service
SelfService App XML?
Hi, We are pushing out iPads to a number of mobile users and want to have the AD Self Service Mobile App installed on each device through our MDM application catalog. In addition we want to make sure the app is deployed pre-configured with the server settings already set so there is no user setup required. Is that do-able? XML config possibly? Best Regards, Brian Mansfield
Add More Permissions for RBAC
OpManager has pretty simple access permissions that can be assigned to users: You are either a full administrator or you are an operator that can't really "operate" anything and can only Read device information. Please add permissions that can be assigned
Next Release : Advanced Customizations for Requester Portal and Enhancements in Problem
Dear Users, We are planning for the next release with "Advanced Customizations for Requester Portal and Enhancements in Problem". Below is brief note on the same : Advanced Customizations for Requester Portal You can now customize the requester portal
[Term of the Day]: Primary Key
Term of the Day “Primary Key” Definition — What is a Primary Key? In the context of a relational database, a Primary Key is used as a unique identifier to quickly parse data within the table. None of the fields that are part of the primary key can
How to make the most of GPO reports to tighten security in your organization
The most common rookie mistake, one that is often exploited by attackers, is using Windows off-the-shelf with the default settings. There are numerous vulnerabilities that arise due to improperly configured settings. ADManager Plus' user-friendly GPO
I'd like Due By Date to reflect what the user enters, but only if it is 5 days or greater.
Hi folks, I'd like to know how you effectively handle Due-By Dates. We use our SLAs to both provide an agreement to the requester so that the user can plan accordingly. Additionally, the SLA also acts as a "buffer" between the requester and the technician
Mozilla releases security updates for Firefox 89 and Firefox ESR 78.11
Hello everyone,Mozilla has fixed several security vulnerabilities in Firefox 89 and Firefox ESR 78.11. The details of the vulnerabilities fixed are as follows: Platform CVE ID Vulnerability Impact Firefox 89 CVE-2021-29959 Devices could be re-enabled
Mozilla releases security updates for Firefox 89 and Firefox ESR 78.11
Hello everyone,Mozilla has fixed several security vulnerabilities in Firefox 89 and Firefox ESR 78.11. The details of the vulnerabilities fixed are as follows: Platform CVE ID Vulnerability Impact Firefox 89 CVE-2021-29959 Devices could be re-enabled
Mozilla releases security updates for Firefox 89 and Firefox ESR 78.11
Hello everyone, Mozilla has fixed several security vulnerabilities in Firefox 89 and Firefox ESR 78.11. The details of the vulnerabilities fixed are as follows: Platform CVE ID Vulnerability Impact Firefox 89 CVE-2021-29959 Devices could be re-enabled
Reg : Issue with inline images in recent builds of SDP
Many of the customer's would have reported missing images in description, resolution, notes etc... after moving to version 11138 and above. This is a product issue which we have identified and released a couple of patch's yesterday. The details are as
DUO Security 2FA support
Hello, I was wondering if there were any plans of integrating DUO 2FA support with Desktop Central. I see it is supported for ServiceDesk Plus and ADManager Plus. Thanks.
[Term of the Day]: Concatenation
Term of the Day "Concatenation" What is Concatenation? Concatenation, also known as string concatenation, is a string operator that joins multiple text, string or other data together in a series without any gaps in a program to make a new text string.
Access Manager Plus New Build 4200
Hi, Access Manager Plus 4200 has been released and is now available for download. This build comes with an important enhancement. Please see our Release Notes to learn in detail about the same. IMPORTANT NOTE: Please save a copy of the entire Access
LDAP duplicate sync after server update to the latest version
Hi friendly ServiceDesk community. We run our ServiceDesk Plus on Cent OS6. We do user sync via LDAP. We recently encountered a known bug with the older version and I had to update the server to the latest version 11.2 Build 11203. After the update all
show VMs status in one dashboard
Hi dears, I have installed the plugin for horizon view connection and all of the view servers have been added to customized dashboard but I need a live dashboards for all VMs status in view connection broker. is there any solution to have one dashboard
[SOLVED] "SD-80460" SCCM integration no software found and Scanning in progress and
Hi, has anybody gotten the SCCM integration to find software installed on the pcs? The hardware import works nicely for us - but no software is found Thanks Michael
SurveyLink
Hi Community Has anyone been able to make use of survey link on their closed template. We are having an issue where the link returns a 404 error (Not Found). Just wanna know if any one else has this problem or if they have fixed it ? Our ticket is sitting
Report downtime
heloo yesterday I took the report, but I forgot where the module was, attached an example of the downreport that I was looking for
Next Page
