Business Rules NOT working if ServiceDeskPlus is emailed!!!!
We have discovered another issue with the 11301 Build. If a Requester emails the system directly to initiate a ticket, the ticket is NOT routed to the Site where the Requester is tagged to. Instead, it's logged in the system as "Unassigned".
This is a very serious issue as we have many clients that use the email address to log tickets. Can we look into this ASAP?