"Error updating catalog from server" after cleaning up the appstore
So, we've been trying to clean out the selfservice portal, lovingly known as "the appstore" because it was filled with old version of automaticly updated packages. Now, whenever i try to refresh the portal, it pops up an error with the text "Error updating
Chrome patches several high severity vulnerabilities with the 89.0.4389.90 stable channel update
Hello everyone, Chrome stable channel has been updated to 89.0.4389.90 for Windows, macOS, and Linux. This update comes with fixes for several high severity vulnerabilities. The details of the vulnerabilities are as follows: CVE ID Vulnerability Severity
Chrome patches several high severity vulnerabilities with the 89.0.4389.90 stable channel update
Hello everyone, Chrome stable channel has been updated to 89.0.4389.90 for Windows, macOS, and Linux. This update comes with fixes for several high severity vulnerabilities. The details of the vulnerabilities are as follows: CVE ID Vulnerability Severity
How to limit the number of mobile numbers in ADSefServicePlus
Hi how can i limit the number of mobile numbers that user can add. some users added multiple mobile numbers.
MFA Recovery code
Hi ManageEngine Team, The MFA Recovery code which is made available to end-users after they have enrolled in ADSSP is a nice feature but needs a slight change, in my opinion. The MFA Recovery code is provided as an optional step for end-users to download
PENDING - 2 months & still UNRESOLVED -- ADSSP Mobile App does not follow the MFA for Reset / Unlock
I had reported this 2 months back now and this is still & definitely a Security risk here. The bug existed in My ADSSP build number 5815 & exist in every version even in 6008 It is over 2 months now and this is still not fixed... Do let me know the escalation process & the SLA for bugs resolutions We have our MFA for Reset / Unlock enabled to 3 factor authentication for reset / unlock operations. However, when performing Password Reset and/or Unlock account from the ADSSP mobile app, it doesn't
ADSSP Mobile app issue with verification methods
When Resetting password and/or unlocking account from the ADSSP mobile app, users get only 2 modes/option to verify themselves.. 1. Verify using Security questions 2. Push notification verification. User has enrolled with Email, SMS, TOTP, QR code , Security & Push notification Why are Email verification, SMS verification, QR code & TOTP not made available when Resetting password or unlcoking account from ADSSP mobile app?
GINA display customization
The GINA screen at the Windows login screen does not give a good look. It should provide & have to ability to display the default Web page you see when a user or Admin accesses the portal via Web browser or a Custom web rather than the dull black screen
ADSSP doesn't load
Hi all, i have installed this software but, when i try to open it, it loading and it doesn't open any kind of browser. in attachment my error.
ManageEngine Desktop Central
Can anyone tell me if this guide https://www.manageengine.com/products/desktop-central/server-migration-retain-ip.html is the same guide to be followed if the database is hosted on Microsoft SQL on a separate server or is it a completely different set
Trusted/Self Signed Certificate Failure
Hi all, Since updating our standard license a few days ago, we can no longer create tickets via email. The error we receive when checking mail fetching refers to a certificate error, but I cannot find where to resolve this issue? The troubleshooting page
[Term of the Day]: Software Defined Networking
Term of the Day “Software Defined Networking” Definition — What is an SDN? Software Defined Networking (SDN) is an architecture that gives networks more programmability and flexibility. In 2009, Kate Green from MIT Technology coined the term Software
AD360 Fixes and Enhancements [2021]
Release notes for build 4300 (Dec 03, 2021) Enhancements: Updated Tomcat server: The Tomcat server which comes bundled with the product has been updated to version 8.5.57. Updated jQuery: The jQuery used by the product has been updated to version 3.5.1.
AD360 build 4233 released
Hello everyone! We have rolled out the latest build of AD360 - 4233. Update now to get the new enhancement and bug fixes. Enhancements: AD360 now includes provisions to set TLS protocol versions and configure cipher suites. Issues fixed: Minor bugs have
[DidYouKnow-45]How to Auto Populate User Defined Fields(UDF) on a Ticket
One of our Community users has requested the following function in ServiceDesk Plus. When a user submits a ticket. The User Defined Fields (UDF - store users AD attributes), should get auto-populated on request additional fields based on the user who
How to handle automatic request status change based on user response?
We are running SDP build 10000 on Windows / MSSQL and are facing a challenge of keeping track of abandoned requests. Consider this use case: User opens new request without sufficient information Technician responds to request asking for additional info
Java and Request API
Hi, I am running some Java code that returns a JSON object from Requests API. If I request any more that 100 records, it only returns 100 records. If I run the same query through the api interface in Manage Engine ServiceDesk plus I get back the
Update/Create User Using API
Using https://{base path}manageengine.com/api/v3/users/{id of the user} I'm able to find users. I want to be able to make and update users using the API. Whenever I try to use the post or put method I get errors saying Invalid Method. Is there a way I
Graph only for outstanding tickets
Hi all, I am still trying to get my head around SDP, but I am looking at creating a simple 2D Bar graph with the following fields. Any ticket that is not resolved or closed up to 30 days Same as above but is between 31 and 60 days Same as above but is
Change request custom trigger
Hi, I'm working on a change request custom trigger that will send some of the change request details to a Teams Channel. I want to include the change requesters name in this but i cannot find this variable at all when reading the json file. Has anyone
Error - The process is not in background processing mode
Hi, I am trying to deploy Microsoft Office 2019 to our Domain bound Windows PCs but when I try, I get met with this error: "Installation failed: The process is not in background processing mode" I was wondering if anyway could give me a hand with this
I need to upgrade our current ADManager Plus from Product version 6.5.8 Build no. 6580 to the Latest
Hi everyone, I need to upgrade our ADManager Plus from the subject ver. to the latest ver. Can anyone please assist / help me with step by step process document. Regards Faisal ADManager Plus Product version 6.5.8 Build no. 6580
Desktop Central Agent Image Install
I am building an image and would like to automate the install of the Desktop Central Agent. Is there a web URL I can download it from, or would I need to upload the .exe file somewhere I can pull from?
MS SQL User Audit Reports
I apologize if I missed something obvious. The historic reports regarding changes to user permissions are great. Is there a way to generate a report per user of what permissions the user has? This report would involve server roles, database roles, object
Save Powershell output to a file on MEDC
Hello, Is it possible to execute a PowerShell script to windows machines through Desktop central and then save output to file on MEDC server? My colleague suggested that we can pass on the FTP credentials within powershell script to upload the output
[Term of the Day]: Data Governance
Term of the Day "Data Governance" What is Data Governance (DG)? Data governance is a process of identifying important data across an organization, ensuring it is of high quality, and improving its value to the business. It is like the WHO-WHAT-HOW-WHEN-WHERE-WHY
Maintenance Task Scheduling
It would be awesome if we could schedule maintenance tasks to start in the future at a certain time with a repeating schedule. Currently, there is no way for us to schedule out a maintenance task to be created at to trigger at a certain time with the
Add count of template usage
Hello, I need to add to the following query: select rtl.templatename "Plantilla", rtl.status "Estado", qd.queuename "Grupo de Soporte", cd.CATEGORYNAME AS "Categoría", scd.NAME "Subcategoría" from RequestTemplate_Fields rtf left join RequestTemplate_list
Need to be able to attach image or document to task templates
HI I know I can add an image or doc to a task. BUT I can't add an image or doc to a task template. Can you please add the ability to add a doc and or image to a task template? This would save us lots of work because we reuse the task templates they always
Supportcenter Plus 8119 release and Important Update on 11.0 Service pack
Dear Users Greetings for the day. We released Supportcenter Plus (SCP) 8119 today. We are planning to release the SCP 11.0 service pack (PPM) for existing users who are in build less than 8118 (7,8,8.1 versions) to upgrade their instance along with data
ServiceDesk Plus is now PinkVERIFY™ ITIL® 4 certified!
Hello there, We're excited to announce that ServiceDesk Plus has received the PinkVERIFY ITIL 4 certification for its Incident Management, Problem Management, Change Enablement, and Service Request Management practices. We are one of only five vendors
ServiceDesk Plus is now PinkVERIFY™ ITIL® 4 certified!
Hello there, We're excited to announce that ServiceDesk Plus has received the PinkVERIFY ITIL 4 certification for its Incident Management, Problem Management, Change Enablement, and Service Request Management practices. We are one of only five vendors
[Term of the Day]: Virtual Desktop Infrastructure
Term of the Day “Virtual Desktop Infrastructure” Definition — What is VDI? Virtual Desktop Infrastructure (VDI) is a desktop computing solution that extends Server Virtualization to the desktop. VDI was coined by VMware for its VMware server and
requestِ for report
Refer to my other request: requestِ for report (https://pitstop.manageengine.com/portal/en/community/topic/request%D9%90-for-report-days-passed-without-incident-occurrence): I recently upgrade the advanced analytics plus and above formulas not working
[Community Digest] ServiceDesk Plus - February 2021
Here is the monthly rewind for February 2021! Version and Build releases: We had 2 build releases 11139 (Released on 1 February 2021) 11140 (Released on 19 February 2021) check this link for more details. Product Highlights: Framework Upgrade Information
IT service request by external
recently i purchase service desk plus standard edition, i would like to know, how the external people for example, site office peoples want to send the IT service request by some portal using the link. how can i create a portal and is it available in
Data have not been completely synchronized in ManageEngine Analytics Plus due to an unknown error.
Hi everyone, Did anyone encounter the captioned issue? Here is the message that show under the Integrations - Advanced Analytics tab. The issue happen since upgrade the SDP+ to 11039. I'm recently upgrade to 11.1 Build 11140, but this issue remain existed.
NGINX Reverse Proxy with basic authentication
Hi We have put ADSelfService Plus behind a reverse proxy (which works fine) and have now enabled htpasswd basic auth. After you enter the basic auth credentials you are presented with the ADSelfService login page. If you enter the credentials here, doesn't
How to Undistribute a Distributed App by Device.
How can I remove a distributed app from a mobile device? I remove the app but it keeps reinstalling every time. This apps have been distributed by device and not by any profile associated. Thanks.
Manage messaging policies in MS Teams
Messaging policies in Microsoft Teams help determine the chat and channel features that are made available to users. By default, users are assigned the organization-wide Global policy. You can either edit this policy or create custom policies and assign
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