Release announcement: Build 4700
Hey everyone! We're happy to announce the release of our latest version of Analytics Plus build 4700, which offers exciting import options and several other features. 1. Import data from Template files : Analytics Plus now allows you to copy reports,
[Term of the Day]: Endpoint Detection and Response
Term of the Day “Endpoint Detection and Response” Definition — What is EDR? Endpoint Detection and Response (EDR) is the latest trending security solution in the world of cybersecurity. EDR focuses on securing a network and enhancing connected endpoints’
[SDF-23832, SDF-27213] Filter requests with AND *and* OR?
Is there any way to filter requests where the filter requires both AND and OR operations? For example, I want to create this filter: ( technician:me OR group:my_group ) AND status:open I don't currently see a way to do this, nor do I see a way to rewrite
[Blog] The best practices to optimize your ITAM
The primary objective of IT asset management best practices and processes is often to maximize the return on IT assets through better insights and management with a well-defined IT Asset Management (ITAM) process. However, even with the advantages it
Microsoft Edge (Chromium-based) update fixes several high-severity vulnerabilities
Hello everyone, Microsoft Edge (Chromium-based) has been updated and the update comes with fixes for several high severity vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity CVE-2021-30521 Heap
Microsoft Edge (Chromium-based) update fixes several high-severity vulnerabilities
Hello everyone, Microsoft Edge (Chromium-based) has been updated and the update comes with fixes for several high severity vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity CVE-2021-30521 Heap
Microsoft Edge (Chromium-based) update fixes several high-severity vulnerabilities
Hello everyone, Microsoft Edge (Chromium-based) has been updated and the update comes with fixes for several high severity vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity CVE-2021-30521 Heap
Using only TLS v1.3 and v1.2
Hello, Our customer is asking us to configure Application Manager to only allow TLS v1.2 or v1.3. We would also like to redirect any user using HTTP to access Application Manager to be redirected to HTTPS. Could you please advise on the way to do this. Thank you in advance
Hunting Down User Lockout
We have one user who continually is getting locked out of her AD account and suspect there could be a service or application using the username but cannot find it. When we search ADAuditPlus on the username is shows lockouts coming from the users computer,
Stuck on Authenticating User
I have had 4 users (out of about 100) so far that cannot use the URL or the invite to install MDM on their iPhones. They are all the same model as other users, their accesses are similar, nothing is different. When they get to the AD AUTHENTICATION page
Password Copy Question
Does PAM360 have an option to enable the Copy Password for a user to just one resource and not all resources?
RSA Identity Governance and Administration (IGA) integration with Password Manager Pro
Has somebody already tried to integrate the RSA Identity Governance and Administration (IGA) tooling with Password Manager Pro (Or any other Manage Engine product) for requesting, creating, reviewing and revoking access when the users are created within
upgrade in centos, cannot install because always show updatemanager.sh script using -c option
when updating from v11600 to 123097. I had a problem installing it to the service pack.ppm and there is no interactive at all, the following screenshots what's the solution?
Reporting on worklog description
Hi, I was wondering if I could get a report to show me any requests that *don't* have a worklog description on them please? Thanks
Issue with 11202
There are issues when requester forms loads on service request where the field and form rules do not apply correctly on the form. For example, I have created a script to hide the SLA on the service form with $CS.hideElement("sla_message_wrapper"); But
Service Form return an error if the data in a field is not correct?
Hello, I have a field where the employee department appears in a form. This is done in an additional field named udf_sline_1813 . This is populated directly from Active Directory. However, it occurs sometimes that the department may have been wrongly
OpManager OVF download link
Hello guys, Does anyone have the link to the download for the OVF of OpManager. On the official download link, I can't seem to find the OVF download. Official download link: https://www.manageengine.com/network-monitoring/download.html Thanks in adv
ServiceDesk Plus MSP now supports SAML 2.0 - Build - 10523 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 10.5 - Build - 10523. Please refer to the Migration path table available here and upgrade to our latest build 10523. Feature : SDPMSP-4262: ServiceDesk Plus MSP now supports
Issues with uesAgentService.exe taking up all computer memory
We're running DC 10.0.660 and are seeing random issues where the ManageEngine Unified Endpoint Security - Agent (uesAgentService.exe) starts eating up all the memory on systems causing them to slow to a crawl and become unresponsive. If we do nothing,
Desktop Central Inventory Computer Firewall Profile Status
I am running Desktop Central Build 10.0.686. My inventory scan job runs daily on all machines and last scanned time information reflects tasks are running. The information within Desktop Central- inventory/computer/security/firewall profiles enabled/disabled
Query for Scanned Serial Number
I have a listed of all our inventory in an Excel document, but I need to merge this data with the scanned data so we don't create duplicate devices. How can I export the scanned serial number and device type of our printers, workstations, and servers,
How do we reach support when both Zia and your phones are not responding?
We have a production issue and we can't reach your support line. Chat via Zia ends with it dropping the ball when "transferring to a human." Calling your support line results in a busy response regardless of the menuy options we are selecting (either
[Term of the Day]: XaaS
Term of the Day “XaaS” Definition — What is XaaS ? The term XaaS is popularly known as "Anything as a Service", "Everything as a Service". XaaS concept shows a change in the IT paradigm, it includes a wide variety of products, tools, and technologies
Custom Query report -show Job Title
Hi i'm using this custom report and i would like to show the JOB TITLE of the user when i run the report, because i cant see the JOB TITLE in Available Columns so that i can move it to Display Columns.... any one can help please. SELECT resUser.FIRST_NAME
[SD-94731] CAB recommendations are not added when a change is carried out by non SDAdmin role
Ticket [## 6881697 ##] builds 11200/11202 We have upgraded our Change workflows to include Approval step. I have made sure that all CAB members are added in CAB lists and now every time when a Change is carried out by a standard technician without Admin
Feature request: Import "plans of office,floor" localize where are( and show icons) desktop/screen/printer/user/ etc.., use the CMDB for that
Hello I used ms visio by the past to make my asset inventory, and it works very well, It's a static inventory and all data have to be manually imported I made this database in ms visio because all products i tried to make inventory use spreadsheet form, and it's not the best thing (i thought) to manage quickly assets and located them, when you have many assets on several "sites" Could you add for your roadmap, the feature to import "plans of office, floor, room" to localize where are( and show
Status for multiple requested Features
Dear Team , please advise we are unable to know what is the updates for our requested features . Request ## 6228213 > SDF-78955, SDF-55325 Request ## 6413466 > SDF - 91653, SDF - 39157 Request ## 6885773 > SDF-29721
Tracking feature requests for ServiceDesk
I often see that you assign a feature request ID to a suggestion and advise that progress can be tracked using the ID, but there doesn't seem to be a way to track them! This is a feature request to view feature requests!
Lenovo M10 Android multi-app Kiosk Mode causes tablet to fail to start
I have a couple Lenovo M10 Android tablets running Android 10. I'm attempting to apply an Android Kiosk Mode policy to them, configured to allow multiple apps and using the device launcher. Applying the policy works as expected. However, once done, the
Is there any video to collect AS400 logs to ELA?
Hi i've used premium ELA and want to collect AS400 logs, but there is less information especially to collect logs from this machine. My machine had already activated for Auditing Journal Receiver “CARDSY****“ instead of “AUDRCV****“ so is it possible
ADSelfService Plus 6105 released !!!
Hello Everyone! We are glad to announce the release of build 6105 with significant new enhancements and issue fixes. Enhancements: Admins can now configure users' managers email addresses to send them notifications about user activities like self-service
Google releases Chrome stable channel 91.0.4472.77 update to fix several high-severity vulnerabilities
Hello everyone, Chrome stable channel has been updated to 91.0.4472.77 for Windows, macOS, and Linux. This update comes with fixes for several high severity vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability
Google releases Chrome stable channel 91.0.4472.77 update to fix several high-severity vulnerabilities
Hello everyone, Chrome stable channel has been updated to 91.0.4472.77 for Windows, macOS, and Linux. This update comes with fixes for several high severity vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability
Google releases Chrome stable channel 91.0.4472.77 update to fix several high-severity vulnerabilities
Hello everyone, Chrome stable channel has been updated to 91.0.4472.77 for Windows, macOS, and Linux. This update comes with fixes for several high severity vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability
Give to requester access to other department's requests
Dear All, in the documentation i found that you can enable to a requester the visibility of all the requests made by his/her department/site editing the requester settings. But what if i want to enable a requester in order to give visibility to all the
Moving ServiceDesk Plus from Windows Server 2012 to Server 2019- Restore fails, Fresh install Service won't start- multiple issues
I'm not sure if others have experienced this but I've been trying to move our ServiceDesk Server from Server 2012 to Server 2019 and after trying every possible method to tackle this- starting from the absolute half baked instructions on moving it which
How to report from approved timesheet
Hi, I need a view to see all approved timesheet or approved work logs in SDP MSP. What should I do? Thanks for helping
eMail non requesters on request creation
Looking for some help. I have a specific service request form for employee offboarding that I'd like to notify HR and Accounting when these requests are submitted. HR/Accounting are not technicians and the emails are group emails so they are not requesters.
Fresh Installed OPmanager does not work
Hello Guys; I installed the Manage engine OPmanager software on Windows 7 as a test, but after installing,the page http://localhost:8060 did not load and showed me this message "localhost refused to connect" Then I ran the software and it gave the message
Spell Check not working
Hi when writing an email in the ServiceDesk misspelled words are no longer underlined and I cannot right click to correct them.
Next Page
