Manage messaging policies in MS Teams
Messaging policies in Microsoft Teams help determine the chat and channel features that are made available to users. By default, users are assigned the organization-wide Global policy. You can either edit this policy or create custom policies and assign
URL Monitoring with Variables
Is there a way to build a generic URL monitor with variables which I could apply to multiple devices? Something like https://$DeviceField(ipAddress) ?
[SDF-52086] Scheduling a task to run in the future
HI We have tickets with many tasks that we would like to schedule the task notification. We would like to setup an entire years worth of tasks and then have the support group get the task notification each month. Currently if we create tasks we can schedule
Request templates for technicians only, to speed up process of documenting repetitive requests
Does anyone use Request templates to make it easier for technicians to create and close tickets for repetitive tickets like unlocking active directory accounts? The Unlock Account template we have created has the status set to Closed by default because
[Term of the Day]: Universal Naming Convention
Term of the Day "Universal Naming Convention" What is UNC? Universal naming convention, also known as uniform naming convention, is a standard for identifying servers, printers and other resources in a network, which originated in the Unix community.
[SDF-44999] Be able to "Follow" or "Subscribe" to a Request
Hey, We would like a feature to be able to "follow" a request. For example; if you're not the technician that are working on the request, but still needs to take part of the replies, information or updates that are coming to the request. We would like
More love for the Seflservice portal
Hello, i firmly believe the selfservice portal could use some love. Firstly it could use "categories" instead of one endless long list of software. sometimes users dont know exactly what they are looking for, and having software in category's like "audio
Revit 2020 installation
Hello, I have problems installing Revit 2020 :( There was a topic a few days ago where a user had also problems installing Revit. i followed his advice but even that doesnt help :( The log keeps ending with: [ 2020-05-19 09:48:06:020 ] [ 8404 ] [INFO]
Deploy Now is not selectable.
The 'Deploy Now' option on my Deployment Tasks is no longer available after installing the 100639 update.
Restoring single passwords
Good morning, Is there a way to restore just a single password or credential instead of having to restore the database? Thank you
Request Custom Menu running PowerShell script from HTML
Firstly thanks to 'P Seshadri' for help in this post with out him this would not happen as Manage Engine told me multiple times that this is not possible. What is it: A way to present the technician working on a ticket a HTML form which they can fill out and on submit the server will run a PowerShell script to preform some action. Why: Presents a simple way to run PowerShell scripts to service desk and ensure that they are running the correct scripts. Scripts have access to contents of tickets such
Need to run a report for Assets with Missing Dates
How can I create a report to show all assets that do not have an Acquisition date, Expiry date, or warranty expiry date? This would help us check for missing data so that we can get it filled in.
Backup restore error in 11135
Hi, I want to restore backup file that generate with backupData.bat, but unfortunately I get error: Reason For failure: The INSERT statement conflicted with the FOREIGN KEY constraint "Resources_FK6". The conflict occurred in database "servicedesk3",
Direct Download Feature - Auto Disable
Hi All, I'm using the Direct Download feature that was made available a few months ago. This has been working perfectly and was exactly what we needed during the 1st Covid lockdown in the UK. However, with planning for the future in mind, is there a way
How to set approver by requester manually
I am designing a new service catalogue and I need to have a field to choose approver manually by requester, because approvers change from time to time and it is impossible to track them. What should I do in this matter?
Monitor IIB - IBM Websphere Message Broker:
Hi, I am using IIB 10, from the help card I found that: The following jars are required to monitor broker ConfigManagerProxy.jar ibmjsseprovider2.jar I can not find ConfigManagerProxy.jar because of from IIB 10 we no more use that file. Please help to guide next step. Thanks.
[SDF-85898] Time spent percentage
Hi, I'm using last service desk plus version and postgresql database. My question: is there any way to obtain a report with time spent by category at day with percetage values and not hh:mm? I would like to obtain what time percentage my tech waste per
[Term of the Day]: Uptime
Term of the Day “Uptime” Definition — What is an Uptime? In the world of computer technology, Uptime is the time that a website or web service is available to its users over a given period. It’s a measure of system or service reliability and stability.
Accepted attachment types
We have recently noticed that when ticket is raised via email and there are attachments without extension attached to that email, the attachments are stripped from the ticket raised on service desk plus. Question is is this is a known problem and how
Is it possible to make it attachments mandatory before a service request can be subimitted?
Is there functionality available to make attachments mandatory before a request (using a template) can be submitted?
Change script to only include tasks from this month
The below script shows time spent by technicians on projects. I want to modify it to only show data from this (Current) month. What do I add in the script to do this? SELECT pd.projectid "Project ID", pd.title "Title", pd.projectcode "Project Code", aa.first_name
Time Limit to request Toners
Hi, I want to limit end users from requesting color toners for 5 months. I have a service in service Catalog to request toners but we have limited stock and need to make a rule preventing end users of requesting another toner unless 5 months period
Needed Ports
I am looking for a list of ports that are required to be open between segments in the firewall. I know that we need WMI but is there more?
Wrokspace not found! Please check weather the workspace exist
Hi, I integrated the SDP with Analytics Plus successfully two months ago. Two weeks ago I was faced with problems in this integration and I had to remove integration as manually by this query: update zohoreportsconfiguration set param_value=null where
PMP can't access web after restart
Hi, I'm restart PMP but can't access web. In logs, I saw error as: [10:53:41:402]|[03-07-2021]|[org.apache.tomcat.util.net.Nio2Endpoint]|[SEVERE]|[112]: Socket accept failed| java.util.concurrent.ExecutionException: java.io.IOException: The specified
Solution customization
Would like to have the ability to customize the images to always be best fit or at least have the option to set defaults for Solution images and formatting at the solution approver level.
How to ensure your organization is compliant with the POPI Act regulations?
The Protection of Personal Information Act (POPIA) is mandated by the South African government for data privacy. It regulates how organizations operating from and outside South Africa can collect, store and process the personal information of citizens
Prerequisites and Troubleshooting steps for Windows monitoring in WMI mode:
Hi, Prerequisites for monitoring a windows server using WMI : 1. You need Domain User + that user must be a part of the local administrator group in target machine 2. Windows Management Instrumentation & Remote Procedure Call (RPC) windows service should
Add Approver By Python Scripts after upgrade doesn't work
Hi I Upgrade SDP to 11.1 Build 11140 I work with this python script to add approver. But after upgrade it doesn't work. I think it about json v3. could you explain to me what can i do for add approver with python script? "I have not any error. and script
administrator logon activeity
Hi During the hours of night when we are not at work, the user administrator generates many logs on the ADAudit server What is the reason for producing these logs?
Next Release : Enhancements in Request, Change, Project and Tasks
Dear Users, We are planning for the next release with enhancements in Request, Change, Project and Tasks. Below are brief note on those enhancements : Complete Request on Denial Requests rejected by approvers can now be moved automatically to any completed
CVE-2021-21166 exploited in the wild, fixed in Edge for Chromium's latest update
Hello everyone, Microsoft has fixed a security vulnerability, CVE-2021-21166 - Object lifecycle issue in audio in Edge for Chromium with its latest update 89.0.774.45. This vulnerability is reportedly exploited in the wild. The vulnerability can be patched using
CVE-2021-21166 exploited in the wild, fixed in Edge for Chromium's latest update
Hello everyone, Microsoft has fixed a security vulnerability, CVE-2021-21166 - Object lifecycle issue in audio in Edge for Chromium with its latest update 89.0.774.45. This vulnerability is reportedly exploited in the wild. The vulnerability can be patched using
CVE-2021-21166 exploited in the wild, fixed in Edge for Chromium's latest update
Hello everyone, Microsoft has fixed a security vulnerability, CVE-2021-21166 - Object lifecycle issue in audio in Edge for Chromium with its latest update 89.0.774.45. This vulnerability is reportedly exploited in the wild. The vulnerability can be patched
AgentUpgrader.exe is marked as malicious by SentinelOne
AgentUpgrader.exe found in C:\Windows\Temp, which I believe is the application that upgrades the DesktopCentral Agents whenever a server build is upgraded, is being flagged by SentinelOne in our environment. I just wanted to share the information, so
Update on ManageEngine ServiceDesk Plus MSP - Hotfix releases
Dear User(s) Greetings for the day. Hope all are safe during the pandemic situation. During the last couple of quarters, we focussed on a lot of framework updates and we are tightening our Security layer further. We have released series of hotfix releases
[Term of the Day]: Default Gateway
Term of the Day "Default Gateway" What is Default Gateway? Default Gateway, in internet jargon, is a term for a hardware node like a router that makes it possible for devices in one network to communicate with devices in another network. For example,
Change approve via email
HI Team, Is it possible to approve CRs different stages and CAB approval via email response? Also is it possible to restrict sending CAB recommendation before Planing Stage approve? Thanks Mostafiz
How to integrate two SDP to each other
Hi, I used SDP in my organization locally. Also some vendors used SDP on their server. Now I want to assign some request to vendors. Before That I used forward option inside of request and mail request and process by him. Do you have any better alternative
[Term of the Day]: Disposable Email Addresses
Term of the Day “Disposable Email Addresses” Definition — What is a DEA? Disposable Email Addresses are temporary accounts that have no long-term value to the owner. It can be quickly created and easily discarded after its purpose is fulfilled.
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