Recommended Template Button
Hi Can anyone tell me where you can edit the email template that the below 'Recommended Template' button triggers? Also why would this button only appear on certain requests not all? Many thanks, Lisa Microsoft SQL Server Current Build = 11140
Filters and Views
Hello all, So I love the KanBan view that I personally just recently discovered, I am wondering however if the view can be tied to a filter? Maybe this would be a good future update. What I mean is this. I have a filter for my open tickets. In that
Adding Carriage Return to Description Field inside of a script
Hi, I am trying to write custom descriptions as part of a script and I wanted to know how to insert a carriage return so I can format the Description. Here is a sample of the base Description, I would like to expand on it and add additional text complete
How to see timesheet approval data by permission scope
Hi, I want to use the Timesheet feature in my organization. We have defined multiple support groups. Each support group can only view their own requests. We want to give the group leader to access approve the timesheet. Unfortunately, I find out everyone
[Term of the Day]:Digital Wallet
Term of the Day “Digital Wallet” Definition — What is Digital Wallet? The term Digital Wallet, also known as E-Wallet, is a digital tool that enables users to make monetary transactions electronically through smartphones, smart devices, and computers.
can't answer in the request
Hello. Can't answer in the request. In the web version, can't reply to the request. The answer button becomes inactive and the answer does not go away. version: 11.2 Сборка 11203
The users site number is not always determined
The user is tied to the site. In the condition for the linked site number, the action should be performed (I turn on the alert with the display of the site number). However, the site number is not always determined (I see it in the alert). Version 11.1
ServiceDesk Plus Failed integrating with OpManager
Notification in Opmanager: Failed to update ServiceDeskPlus settings.. Unexpected response from server. Please check if provided server details (or) global proxy configuration is valid. I have been trying to resolve this issue for a few days, including
[Virtual MeetUp] Free Training on Customizing Self Service Portal
We hope you and your family are staying healthy and safe! We are glad to invite you all for our 6th session of Virtual meetup, which is scheduled for 20th May 2021, registrations are open now. Kindly pick a suitable timezone and register today. 02:00
Bulk create groups
looking to create groups in multiple OUs, such as: 1234_Admins in the OU 1234 When I try, the groups get created in the parent OU and not the specified sub OU. If I try to import them and select an OU it works, but I need to create these multiple groups
Exclude Nested Groups for User Reports - needed!
Has anyone been needing to exclude nested groups for user reports? We find this will come in super handy as we use the report to copy over groups for our new hires. Not having this feature makes an extra step of manually removing those nested groups out of the report which is way too time consuming. It currently exists and got added for Group reports back in 2016, I'm surprised it wasn't implement for User reports. If anyone needs this feature please submit a feature request so Manage Engine
[SOLVED] Send e-mail to change conversation SD-77818, SDF-77584
Hi all, I want to add an e-mail as conversation to a change in the same way as it works for requests. The e-mails I send unfortunately never arrive in SD Plus. What I do is: send an e-mail to our SD Plus mailbox with the change number in the subject ##CH-xx##, where xx is the change number. If I look at the Conversations tab at the change, it seems that this is the way to do it. What am I doing wrong? Regards, Olivier
Multiple Tabs Open
Hi What is the official ServiceDesk answer. Is it recommended to have more than one browser tab open with service desk? Or should users try to keep one tab open only? Thanks.
How are you installing the Adobe Creative Cloud App for Macs
I have been having a bunch of issues trying to install the Adobe CC app for Mac deployed. I have reached out to support many times, and every time they say there is something wrong with my installer. The issue is that I can use the same installer and
Issues with screen layouts in latest version
With latest update to SDP the Asset screen column order has changed , specifically Service Tag column has moved over to the right. It was better how it was previously when it was next to the asset info columns. Having it beyond all the State/User/Department
How can I find the linked Jira Ticket keys after integration in the SDPOD request API
We use ServiceDesk Plus cloud for helpdesk requests and Jira for Engineering development tasks. Sometimes our users submit incidents in ServiceDesk Plus that are meant for Engineering, so our Helpdesk staff creates a jira ticket from a servicedesk plus
https://customer-sdpondemand.manageengine.com/ is down?
https://customer-sdpondemand.manageengine.com/ Anyone else having connection issues?
Cloud User Provisioning Tool shouldn't require one technician license
Is there any way so that the Cloud User Provisioning tool doesn't require one licensed/paid technician account? There should be a provisioning account that does not count against our paid license technician accounts. Jon
Auto assign technician once they have responded
Is there a way that the system will automatically assign the ticket to the tech that has responded to the request?
Email command Not Updating
I am attempting to configure Email Commands before going live, I have two custom fields, one called Tracking and one for Return Tracking for tracking#s of replacement equipment to be RMA'd. The subject command is set to @SDP@, I opened a test ticket and replied to an email to my test requester with the fields to be auto updated in the ticket from the email. @@Tracking=1111@@ @@Return Tracking=1234@@ After sending the reply, the ticket did not update those fields. I am sure I am doing something wrong
Report showing technician time spent against CIs
We added the CI field to our requests and would like to report off of this field. I dont see an option in the Reports module to report off the field "CI". We would like to report technician and time spent working on all of the CIs. Is this possible?
Active Directory Login with Desktop Central MSP
Good Morning, We have recently purchased Desktop Central MSP and I have been tasked with getting it up and running. After reading the documentation I still cannot get AD authentication to work with the MSP Version. When I go to Admin -> Server Settings and look at the Default Domain for Authentication all it shows is Local Authentication. In normal Desktop Central there would be a Scope of Management setting under admin to configure this, but I am not finding it. I'm certain this is something obvious,
Technician Leave report
Query select au.first_name "Technician", ltd.name "Leave type", longtodate(du.leavedate) "Leave date" from techunavailability ta left join aaauser au on au.user_id=ta.technicianid left join leavetypedefinition ltd on ltd.leavetypeid=ta.leavetypeid left join dateunavailability du on du.leaveid=ta.leaveid where du.leavedate >= <from_thisquarter> and du.leavedate <= <to_thisquarter> order by 1 Krishna Bharat ServiceDesk Plus - MSP Support team.
[SDF-89537] User attributes not getting synced from Azure AD.
Hi Team, We are using SDP 11202 build. The users authentication is done using SAML integration with Azure AD. Earlier, when we were using LDAP the LDAP sync used to fetch all users attributes like Department, Phone, Job Title, Employee ID, First Name,
PC Hang Issue
We are seeing an issue with our PCs where the computer will hang when Desktop Central deploys updates. The machine will slow and then hang to the point of being unusable. We must reboot the machine, at which point it blue screens. Then several more reboots
Schedule Backup database
Hi In some ManageEngine products, database backup can be performed automatically by setting a schedule for that. Is this feature going to be added to ADAudit Plus soon? Regards Rochdi
Fatal stop of data collection ... (DataEngine XNode?)
On the Windows 2019 x64 server, ADAudit Plus (Product Version: 6.0.7, Build No: 6071) is installed using the built-in PostgreSQL database (10.3). This version was raised by patches: 5.3.0, 6.6.0, 7.1.0 (7.1.0 installed after a crash, - the problem was
Golden Ticket
Has anyone configured an alert profile for golden and silver tickets. ?? i cant seem to figure out how to filter on the ticket encryption type. https://www.otorio.com/resources/the-practical-way-to-detect-golden-ticket-and-silver-ticket-attacks/
Problem with installation of new ssl certificate
Hello there, I have a problem with the installation of a new SSL certificate to my ADselfservice system. Details below: csr has been generated via web tool (Admin-connection- Generate Certificate) Csr sent to CA authority - DigiCert DigiCert sent me two
INVALID_CSRF error during reset password
Hi, When I want to reset password in web page, I get this error: INVALID_CSRF_TOKEN ADSSP version: v6.0.05 DB: MS SQL I attached my screenshot. What should I do? Thanks for helping
Automated Definitions update not working
Hi, I'm testing PMP 10.0.604. I've set up automated deployment for Windows Defender definitions and added 2 computers to receive this automated update. PMP shows that both are "sucessfully updated". However, checking manually, one is updated with latest
Launch bat/cmd script from self service portal
I'm trying to have the self service portal run a bat script for me so i dont constantly have to remap a user's drives randomly when they get disconnected. Any ideas on how i would do this? I already wrote the script and it works as expected but i can't
Larger Multi-Line Text Box
I can see this has been a ticket that has been raised before, (https://pitstop.manageengine.com/portal/community/topic/additional-field-multi-line-textbox). Inspecting said element, I can see there is no "height" defined, only a width of 250. By editing the html and adding a "height" of 250 looks just fine. Can one of the devs just add that to the HTML? Surely it is an easy fix that is not destructive enough to require beta testing.
Default Desktop Central Agent Icon is different
When first installed Desktop Central the agent icon was this: I was branding DC with our logo, and I was not happy with the way it looked so I selected to "Restore Defaults". The issue is that the default icon is now this: How can I get the original
[Term of the Day]:Fintech
Term of the Day “Fintech” Definition — What is Fintech? The term FinTech is simply a combination of the words “Financial” and “Technology”. Technology has always changed the financial industry. However, the internet, combined with the widespread
Inline images missing from Solutions after 11.2 update
Hello, After updating to version 11200 (from 11139), many of our older Solutions have 'lost' their inline images. A broken image icon is displayed instead. I can still find the images stored on the server under the following folder: \ManageEngine\ServiceDesk\inlineimages\Solution\x
Upcoming Release : Enhancements in Asset, CMDB, and Release
Dear User, We are gearing up for the next release with enhancements in Asset, CMDB, and Release. Below is a brief on the features : QR Code Support Add assets by scanning QR Codes from vendors. You can also generate your own custom QR codes for new and
Run.bat returns an error
When trying to initiate run.bat and prompted for User Type (Evaluation User) and click Finish, I receive this message: Invalid License File The Details button show this: ERROR CODE : 517 Please contact ZOHO Corporation 4900 Hopyard Road, Suite 310
Asset Scanning not working due Timeout in agent communication.
Currently I facing issue which it's for most devices Error : Timeout in agent communication. Currently the number of license for users are 1000 and 926 are failed during last scan which I check some round devices with exact device I found most of them
JavaScript to Stop form submission if a field is less than 4 characters
I have a field that asks for the name of the person the request is for and I want them to actually enter a name, so I would like that field to stop form submission if the number of characters in that field is less than 4 characters. Throw up an error
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