Launching advanced analytics for ServiceDesk Plus' survey module
We're happy to announce that we've launched advanced analytics for ServiceDesk Plus user surveys. Now, you can leverage end user feedback to measure service desk performance and optimize service offerings to ensure better customer satisfaction.
With this launch, users can also,
- Analyze technician performance using CSAT scores.
- Assess the success of support strategy by comparing CSAT ratings scored against predetermined CSAT targets.
- Use sentiment analysis to create new service offerings.
- Understand customer pain points and optimize operations to improve customer satisfaction.
- Transform user feedback to growth.