[Free e-book] Leverage analytics to track the 4 essential pillars of IT security
With limited visibility into endpoints, your organization is just one hack away from losing critical data, and your reputation along with it. Learn how to fortify your security landscape today using security analytics. Download our e-book now.
Manage teams policies in Microsoft Teams
Team policies help define what users can and cannot do in teams and channels. You can specify if users can discover private teams and create private channels. Manage team policies using the Microsoft Teams admin center, where you can select the default
[Virtual MeetUp] Free Training on Handling Critical Incidents
We hope you and your family are staying healthy and safe! We are glad to invite you all for our 4th session of Virtual meetup, which is scheduled on 17th March 2021, registrations are open now. Kindly pick a suitable timezone and register today. 02:00
[SDF-60437] consumable or component
HELLO how i can add 2000 batteries that we bought to servicedesk plus? battery is a consumable product type, servicedesk plus can track consumable product type or i should add batteries as component ? Kind regards...
Configure Attachment Path
I have issue of configure attachment path, i don't see that in other settings. ERROR LOG: ERROR is[SDeskAttachment] Exception occured while setting value in PreparedStatement for the Column
Sending template on change of Priority
Hi, I was wondering if there was a way to send out a template email to a client if the Priority of the ticket is changed? How do I do this? Thanks, Jareth
Changing Administrator
We recently had to switch to a new helpdesk due to a merger, but we want to keep the ServiceDesk around for archival purposes. We removed all the techs, except the default administator and my AD-linked account. I am still an Admin, but with the Free license
Links in Description not Functioning // Imported Plain Text Email
We receive some automated notifications to an email address that automatically import as a request. These notifications unfortunately are sent as Plain Text. When viewed in an email application, such as outlook, the links are automatically identified
Default Administrator credentials do not work
Hello, I am trying to evaluate ServiceDesk Pro and have installed it on Ubuntu 20.04. When I run run.sh for the first time and access the page at http://localhost:8080 I am unable to sign in with the default administrator credentials, administrator/administrator
Notifications for Service Pack Releases
Is it possible to get notified when AuditPlus service packs are released i.e. RSS feed or e-mail nitifcation? This would be very useful.
Custom Script to put Focus on a Text Box On Form Load for New Request Form
I want to make the Subject field have focus when clicking the New Request button from a requester/contact point-of-view. This works correctly on the Support Rep's New Request form, but not for the contact's/requester's New Request Form.
A Zero-day CVE-2021-26857 among other critical vulnerabilities fixed with the latest Exchange Server update
Hello everyone, Several security updates have been released in Microsoft Exchange Server to address vulnerabilities exploited in limited attacks. Noteworthy among these vulnerabilities is the Zero-day with the ID - CVE-2021-26857. This is a remote code
A Zero-day CVE-2021-26857 among other critical vulnerabilities fixed with the latest Exchange Server update
Hello everyone, Several security updates have been released in Microsoft Exchange Server to address vulnerabilities exploited in limited attacks. Noteworthy among these vulnerabilities is the Zero-day with the ID - CVE-2021-26857. This is a remote code
A Zero-day CVE-2021-26857 among other critical vulnerabilities fixed with the latest Exchange Server update
Hello everyone, Several security updates have been released in Microsoft Exchange Server to address vulnerabilities exploited in limited attacks. Noteworthy among these vulnerabilities is the Zero-day with the ID - CVE-2021-26857. This is a remote code
block internet sharing
I need to block internet sharing on the mobile device. How do I do?
Google fixes several security vulnerabilities with the Chrome 89.0.4389.72 update
Hello everyone,Chrome stable channel has been updated to 89.0.4389.72 for Windows, macOS, and Linux. This update comes with fixes for several high severity vulnerabilities. The details of the vulnerabilities are as follows: CVE ID Vulnerability Severity
Google fixes several security vulnerabilities with the Chrome 89.0.4389.72 update
Hello everyone,Chrome stable channel has been updated to 89.0.4389.72 for Windows, macOS, and Linux. This update comes with fixes for several high severity vulnerabilities. The details of the vulnerabilities are as follows: CVE ID Vulnerability Severity
Google fixes several security vulnerabilities with the Chrome 89.0.4389.72 update
Hello everyone, Chrome stable channel has been updated to 89.0.4389.72 for Windows, macOS, and Linux. This update comes with fixes for several high severity vulnerabilities. The details of the vulnerabilities are as follows: CVE ID Vulnerability Severity
[Term of the Day]: Cross-site scripting
Term of the Day "Cross-Site Scripting" What is Cross-Site Scripting? Cross-site scripting, also known as XSS or CSS, is a security vulnerability that occurs when a cyber attacker injects a malicious script - generally in the form of browser-side scripts
Some DC agents not update inventory scan resut and last contact time
Hi Desktop Central 10 build 10.0.657 On some computers, there is a problem with the update inventory scan result and and applying configurations. These computers have the same error in dcdatatransferdown.log and dcdatatransferup.log - Unknown Error. Code
Questions and Help.
Friends, hello.
I'm new to SuporteCenterPlus and I have a big mission ahead of me and need help.
In my company I have a SuporteCenterPlus in version 7.9.0 build 7903. Ubuntu 14:04 (YES, VERY OLD)
I am looking to upgrade to a new version of SuporteCenter
to know default softwares
Hello I would like to know default applications used is there a way or a report, to know -default browser -default software to open pdf -default mail software if it's not actually possible, could you add this feature or a report into inventory thanks
[SDF-83859] Scanning QR code to add assets in SDP
May I ask that whether SDP have QR code scanning instead of barcode scanning at the moment? If yes, if a client who already have their QR code in their assets, how to add them to the SDP asset management?
[ForYourInformation -53] Microsoft Teams and its Prowess with Servicedesk Plus
First of all, a very Happy New Year to all, and I Hope Everyone is safe and sound. We would like to take this Post as an opportunity to Relish the Benefits of Microsoft Teams integration with Servicedesk Plus. With the ongoing scenario, it looks like
Prepaid Billing
Folks, I have two questions with prepaid billing. 1) Can we exceed a particular type of requests from the prepaid amount? e.g. all service requests? 2) Can we exceed non-operational hours from the prepaid amount? Many thanks!
Stop Message Banner
Hello how do i disable this banner for my user account? It keeps coming back and every time I hit close.
Inventory cleanup SQL
Hello All, We have converted our Desktop central back end to SQL. As part of our server decomishioning process we need to remove the server from desktop central inventory. Is there a stored procedure I can call with a machine name or something that will
UltriPRo integration with AD MGR
AD MGR plus and ULTRIPRO integration is not fetching data. Connection is successful.
Test & Approve
Hi, Just need some clarification on the test & approve feature. We have created a group call TestWorkstations and we have added the test machines to that group. We have a task in the Automate Patch Deployment which deploys patches to the TestWorkstations
[Term of the Day]: Evil Twin
Term of the Day “Evil Twin” Definition — What is an Evil Twin? Evil Twin is one of the biggest threats on public WiFi, it is a type of man-in-the-middle attack which may appear to be legitimate access points, the hacker clone's the MAC address
Identify Modules a Department is in
We've had a handful of Departments slip in to ServiceDesk over the years. These are created when incorrect data is entered in Active Directory and then a User sync is completed. It'll create a new Department. We can correct the data in Active Directory and perform a new sync. But we cannot delete the Department as we get the "Department is being used by a module. Hence cannot delete it." message. I've checked all Users, Assets, Request and deleted Request for the Department I'm trying to delete
RDP Play sound
Dear Supporter I am using password manager pro (PMP) to control users access to the servers, I want to be able to play sounds on the servers but a 'No Audio Device is installed' or 'No Audio Output Device is installed' message displays and no sound plays.
Offline updating Vulnerability Database
Hi, I've installed a Desktop Central Server in a closed network without internet. I followed the steps regarding "Patch Management for closed network". I downloaded the zip file and downloaded the vulnerability database using the following command. patchsync.bat
Closing comment email
Is there a way to add the closing comment to the email to responder notifying them the ticket is closed?
Create people manager teams in Microsoft Teams
When you roll out Microsoft Teams in your organization, it is highly recommended that you launch it with a defined structure. Create a base framework with the required teams and channels in place. For example, create a team for each of the departments
Ability to disable/enable startup options
Not sure if this has been requested or not, but here goes anyways.... Rather than using MSCONFIG on a system (which is only useful if the user contacts us regarding slow performance or similar issues), it would be convenient to get a list of items in the startup (similar to msconfig) and being able to disable or enable startup items as needed. We'd rather not use MSCONFIG at all, as after a reboot the user will be presented with a prompt. We'd rather not have them see any prompts related to disabling/enabling
API Injection of an image
I have a VB.net app in the form of a wizard that generates all the ticket details. Had some issues with it relating to encoding, but they are happily fixed. Last issue I have before this dang thing would be perfect is images. I can take a screenshot
Report by Technican Status Closure and Technician Unassigned
Hi I am trying to figure out how to run a report that shows : Status Closue Code (Closed) by Technician AND Unassigned Technician In other words who is closing tickets without Assigining themselves as Technicians. Any thoughts on how to do this?
How to add a Widget to see all requester's requests in the dashboard?
Hello, i have a problem. Most users have problems with finding the page to see all their requests, so i decided to add a widget in the first page to make the list of their requests more handy. For the widget i used the URL option, and just pasted the
Extending SLAs
Hi, Is there a way to extend SLAs? Rather than having to create a new SLA/ticket? Thanks, Jareth
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