Business Rules Issue
Hello, guys I have question about the business rules In my case I have two different criterias in "description contains" when I separate them with comma the system understands it as "or" how can I separate them to be "and"? For example: in ticket's
Old request
Hello, We use service desk since4-5 years and we have lot of ticket assigned to user who have leave the firm. I would like close this tickets. How i can do this (not click on all ticket for closing). And for one part of ticket from our team, i want close
Restart SLA After Re-Open The Request/Incident
We want to restart SLA after reopening the Request/Incident, Is there any chance to do it in Manage Engine SD Plus On Premise? Any ideas or workarounds?
The authtoken will be EOL-ed in February 2021 (Revised EOL Date - March 15th, 2021)
Dear Users, EOL for Authtokens will be effective from end of February 2021 and Authtokens were already deprecated as announced already in the forum post. Breaking Changes - Authtoken EOL OAuth is the industry standard protocol for client authentication
Do not include unanswered form/fields from the request
I am creating a new form in the Service Catalog for new employees. We have about 30 applications an employee may or may not need access to. On load all forms/fields are hidden except the list of possible applications the user may need access to. If
[SDF-50011] Add Start date to Periodic Scheduling
Within preventative Maintenance, in the Periodic Task Scheduling section, it would be great to have a start date here. I have a task that is required every 340 days, but at the moment I can't tell the system when this needs to begin.
Architecture diagram of OpManager explaination
Hi Guys Could someone help me out with the explaination of the architectural diagram of OpManager found on your site
Run ps scripts on workflow
HI EVERYONE, Anybody who had successfully run a ps script in the workflow of OPM? The script is working fine when you run over powershell but not sure what to put in the parameters in the workflow command line script body appreciate anybody's assistance.
High Availability - no connection to 'right' database|
We have been running a primary and secondary server for a long time now in HA, but the HA seems to have broken recently. After rebooting the servers the HA show as running, then after 5 minutes it suddenly goes red and "not running" The PMP0 log showed
[SDF-23452] Can not delete vendor. It sys "FAILURE :Vendor is being used by a module. Hence cannot delete it." Please help.
We have a LOT of older Vendors we don't use anymore and I want to delete all those old vendors. But whenever I click the trashcan on a Vendor under Admin -> Asset Management -> Vendor I consistently get the error "FAILURE :Vendor is being used by a module.
No access to webpage after upgrade
The upgrade to the latest version worked fine, no errors or failures. Rebooted server, Service Desk came up no issue. Service for Desktop Central started. Webpage fails to load. Any thoughts? Anything I can do to see what might be going on?
Learn tips and tricks for managing network configurations using Network Configuration Manager!
Hello there, Are you all getting excited about the upcoming free training session on Network Configuration Manager? If you're a new user, this training will help you kick-start your configuration management strategy. If you're an existing user,
Change all tickets assigned to another support group
Hi Guys, Is there a way to bulk assign all tickets assigned to one support group to another. I cant seem to do it via edit request> no available list on the drop down. It just have just --leave it as it is-- I have Version : 9.0 Build 9036 PGSQL Thanks Issa
SCCM/AD for Asset Management
Hey All Is there a way to chose what assets I'd like to import from SCCM or AD? I am only able to exclude single devices or IP ranges. Is there a way to pick and chose according to OU's? When I scanned SCCM/AD, it picked up a lot of items I did not need.
Adobe releases security updates for Acrobat and Reader
Hello everyone, Adobe has released security updates for Acrobat and Reader for Windows and macOS. These updates fix a vulnerability that has been rated 'Important'. The details of the vulnerability and affected versions are as follows: CVE ID Vulnerability
Desktop Central MDM / Forwarding Server
I am having issues with my Desktop Central forwarding server. The Manage Engine Secure Gateway Server service will not stay started. It starts and then stops.
Standalone Chrome Sites in Kiosk Mode?
There is a website that employees use to clock in and out. I need my employees to stay on that page. I have successfully put my Samsung tablet into Kiosk mode on Chrome, and blocked other websites using the MDM, but it's not exactly how i want it to be.
Add programs to windows startup
Hello Everyone, i need to setup a configuration that modifies ( add or delete) the startup programs for windows. Does anyone know how to do this?
Agent missing and or broken after restart
We started having an issues with the DC agent either completely removed from systems or broken after an a windows update or sometimes a simple reboot. If the agent is removed by an update why is it not reinstalled when the GPO is applied? It does install
[Term of the Day]: Martian address
Term of the Day “Martian Address” Definition — What is a Martian Address? A Martian address is a source or destination IP address that does not exist, it's an invalid IP address that is non-routable. This type of address is typically created accidentally
[DidYouKnow-44] Automate Set/Unset Tasks Using FAFR
As you may know, using the FAFR feature in ServiceDesk Plus, you can define rules on a Request form. Based on the user's actions FAFR can dynamically Enable, Disable, Show, Hide, Mandate, Non-mandated fields and perform much more functions on Incident/Service
How to configure rules in user management templates to manage group memberships
A critical risk in access management that is often overlooked would be the existence of user accounts with more than the bare minimum of permissions needed. This vulnerability could turn such AD user accounts into easy entry points for intruders or insiders
Improve and enhance endpoint security for remote workers using a holistic UEM [Webinar]
Greetings from ManageEngine! Organizations around the world have established a new norm in working remotely. This sudden shift to remote work poses a surge in challenges involved in effectively managing employees and catering to their IT security policies.
Contract Expiry notification with Link to Contract
The Contract Expiry notification doesn't have a link back to the contract. Is it possible to create a link so that the recipient can go to the contract quickly?
DC System requirements - Supported OS for DC
Hi, I need to be sure in Windows Server 2012 is supported for Desktop Center Server installation. The documentation is ambiguous: Here only 2012 R2 is showed - Desktop Central System Requirements | ManageEngine Desktop Central Here both 2012 and 2012
How Remove Approval, If Requester = Approver
Hi guys. I knew it's exist in the newest version. But I wondering to know how handle it by python script. I want to know how return role ($DEPARTMENT_APPROVER$) to username (John Smith) in python script. My need: user = requestObj['REQUESTER'] approver
[Term of the Day]: W3C
Term of the Day "W3C" What is W3C? W3C, which stands for World Wide Web Consortium, is an international community created in 1994 by the major players on the internet that develops web standards and promotes interoperability between web technologies,
Variable $FirstName in Survey Email Configuration
Hello We are currently implementing the user survey. Unfortunately, in the Survey Email Configuration it is not possible to use the $FirstName variable. Since it is possible to use it in other mail Templates, is there any chance to add this function with
Scan Network
Dears, we have some issues with network scan, some of our PC did not scan also IP Phone (Huwawi) and access point. is there any one can be help us to find solution regarding this topic.
Error duplicating request SD On Cloud
In those days, at SDP On Cloud all technicians can duplicate request, but since yesterday they tried to duplicate a single request and they cannot do this. Only SD Admin can do this duplicate.
Hide Sections (Concatenate)
Hey there! Just want to see if there is a way to hide sections in SDP. I noticed that I can name them now and want to use each section for specific "Service Types" that are selected by the end user. This would be based on a set of rules that identifies which section to make available based on the selection made by the end user. I want them to concatenate as the selection is made and hide/non-mandate all other sections that do not relate. I hope that makes sense. Thanks, Eric
Duplicate Requests
Is there a way to close duplicate requests without having to put in all the required rules we have set? For example, we require certain fields to be filled in (request closing rules) in order for a ticket to be closed. If there is a duplicate request, we don't want to have to take the time to fill in all those fields. Also, since we upgraded our software to the latest build, when you put in a resolution, it does not close the ticket anymore. How can this be fixed?
Change request from service category to another
Hi, Is there any customization or script to change request from one Service category to other without migrating every additional field? I need to rebuild our Service Catalog by changing some request from service category and I have too many service category
Change Group on Resolved Request
Is it possible to get a query that can change one specified group to another? We have personnel in a support group that moved to another group. And the group they moved to will no longer be used. For reporting purposes we'd like to have the group changed
O365 + service desk plus without IMAP and POP access
Hi, maybe you already heard, POP(S) and IMAP(S) access to O365 account will be rejected from 2021 September from by Microsoft side. The ServiceDeskPlus only support POP IMAP and EWS connection to reach mailboxes. EWS is already outdated by Microsoft so
High Availability - PostgreSQL fails to configure properly
We have been running a primary and secondary server for a long time now in HA, but the HA seems to have broken recently. After rebooting the servers the HA show as running, then after 5 minutes it suddenly goes red and "not running" The PMP0 log showed
Update from 123329 to 124006 fails
Hi, After upgrading via UpdateManager.bat from 12.3.329 to 12.4.006, it does not allow the ManageEngine OpManager service to run. Windows display a alert. I can't downgrade because the UpdateManager.bat display this:
Building a cost-effective, functional network management strategy [Webinar for MSPs]
Without the right visibility into core devices such as servers and routers, delivering effective services and IT support can become a complex task for managed service provider (MSP) admins. In addition to that, strict compliance to client service-level
getAssociatedMonitors request isMultiple field meaning
In the attached image there is an instance of a api/json/device/getAssociatedMonitors? request for one of the default monitors available in OpManager. I need help identifying the "isMultiple" field meaning, why is this field varying its value from one
Mozilla releases security updates for Firefox 86, Thunderbird 78.8, Firefox ESR 78.8
Hello everyone, Mozilla has fixed several security vulnerabilities in Firefox 86, Thunderbird 78.8, Firefox ESR 78.8. The details of the vulnerabilities fixed are as follows: Platform CVE ID Vulnerability Impact Firefox 86, Thunderbird 78.8,
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