ManageEngine named in Gartner Magic Quadrant for Application Performance Monitoring for the ninth time!
Gartner recently published the 2021 Magic Quadrant, which positions vendors according to their Completeness of Vision and Ability to Execute.
Report - Ticket group changes
Hello, Tried to search forum, closest I found was Report on Activity history (manageengine.com) with out of date links. Trying to produce a report for ALL tickets in the system, showing every time they changed group rather than just the current group?
Merging two ServiceDesk servers
My company recently acquired another company that also uses Service Desk. I need to combine the two Service Desk installations into my existing Service Desk server. My existing server will not be changing. The newly acquired server will go away. Any tickets or custom settings from the new server should ideally be added in to my tickets and customizations. (PS - Both companies also have DesktopCentral, and I will need to combine those installations as well. If you are able to provide instructions
Masterclass 2021 - Episode 4: 5 hacks to implement an effective Asset Management in your organization (26th May)
In the fourth episode of ManageEngine's Masterclass 2021, we will discuss five hacks to implement effective Asset Management in your organization using ServiceDesk Plus. In this masterclass you will learn how to: Discover and scan all assets Monitor
[One day, free training] IP address and switch port management with OpUtils
Hello folks! To help you tackle network resource management challenges, ManageEngine is hosting a free, one-day training session this June on OpUtils. Join us and learn how to effectively scan, monitor, and troubleshoot your network resources, and explore
Questions for custom alerts
Hello, i would like to implement following audits that i can`t get to work: Task 1: Send alert when a user who is a member of a specific OU logs in via interactive login (logontype = 2) Problem: There is no way to filter for only logon events with logontype
Remove Deploy Immediately Limitation
Hello, Is there a way to remove the Deploy Immediately number of computer limitation? We have a fast network and server hardware to support deploy immediately. I used Absolute Manage at a previous job and would push stuff to 600-1000 laptops and desktops without issue. That was with one distribution server.
Marking With Client
Hi, I was wondering after marking a ticket as With Client and using the scheduler to come back as "In Progress" Is there a way to have something other than "In Progress" to be selected? Like Closed? Thanks, Jareth
Dell Security Advisory DSA-2021-088
Hi ALL! Fresh CVEs in DELL PC - https://labs.sentinelone.com/cve-2021-21551-hundreds-of-millions-of-dell-computers-at-risk-due-to-multiple-bios-driver-privilege-escalation-flaws/ Dear DesktopCentral Team how i can fixed it via DC ? Help me (and other
Software Reports
The installed figure i get in the reports under software doesnt match when i go in through assets, it does in the initial table but when you click into it for more detail it shows a reduced figure, does anyone know why? (Running build 11.2 11202 En
Query about groups and technicians
Hi team, could be possible to obtain a query to extract a list of support groups, associated roles and technicians (with additional user information like name, email, phone, etc)? SDP v11.0 SQL Server Thanks in advance
Desktop Central self-service portal displays applications already installed
Hi, we have just deployed Desktop Central in our company. We have created our packages and our "main" configuration to push packages to new computers. The software packages are configured to detect if the same software is already installed before proceeding
Issue inserting variable into script
Hoping someone can help with a question. I have a field named "employee name" and the UDF string is "ServiceReq_User_UDF_CHAR1" I want to pull that data in a script and assign it to a variable named "ename" so I can append it to the Subject line of a
IT analytics in 90 seconds: Plan your Jira projects like a pro
Enhance your project planning by accurately estimating effort using the Analytics Plus app for Jira. If you're not already using Analytics Plus for Jira, download your free, 30-day trial today. Note: This is applicable only to the app version of Analytics
[Term of the Day]:Email Bankruptcy
Term of the Day “Email Bankruptcy” Definition — What is Email Bankruptcy? The term Email Bankruptcy means clearing out an entire email account that has become unmanageable and starting it all over again. It is similar to financial bankruptcy, e-mail
[Complimentary webinar] The new digital workspace: Delivering frictionless IT and business services across the enterprise
Hey there! We have a new webinar titled The new digital workspace: Delivering frictionless IT and business services across the enterprise coming up on May 27 at 8am PDT. We’ll discuss the growing importance of IT and enterprise service management (ESM)
[Complimentary webinar] The new digital workspace: Delivering frictionless IT and business services across the enterprise
Hey there! We have a new webinar titled The new digital workspace: Delivering frictionless IT and business services across the enterprise coming up on May 27 at 8am PDT. We’ll discuss the growing importance of IT and enterprise service management (ESM)
Remote control to MAC
Hi ALL! I have managed MAC Air with BigSur OS. I can't remote connect to MAC: Accessibility / screen capturing permissions not configured (referred to Error: Accessibility permissions not configured | Mac 10.4 Mojave (manageengine.com) ) But i have SSH-access
Adobe releases updates (APSB21-29) for vulnerabilities in Reader and Acrobat, fixing 1 zero-day in Reader
Hello everyone, In this month's security release, Adobe has fixed security vulnerabilities in Reader and Acrobat for Windows and macOS. If these vulnerabilities are exploited, they could cause arbitrary code execution in the context of the current user.
Adobe releases updates (APSB21-29) for vulnerabilities in Reader and Acrobat, fixing 1 zero-day in Reader
Hello everyone, In this month's security release, Adobe has fixed security vulnerabilities in Reader and Acrobat for Windows and macOS. If these vulnerabilities are exploited, they could cause arbitrary code execution in the context of the current user.
Adobe releases updates (APSB21-29) for vulnerabilities in Reader and Acrobat, fixing 1 zero-day in Reader
Hello everyone, In this month's security release, Adobe has fixed security vulnerabilities in Reader and Acrobat for Windows and macOS. If these vulnerabilities are exploited, they could cause arbitrary code execution in the context of the current user.
Security update for Microsoft Exchange Server 2019, 2016, and 2013 (KB5003435) released to fix 1 zero-day and other vulnerabilities in Exchange Server
Hello everyone, This Patch Tuesday comes with a security rollup update (KB5003435) that resolves vulnerabilities in Microsoft Exchange server which includes 1 zero-day (CVE-2021-31207). Though the zero-day was publicly disclosed, there are no known cases
Security update for Microsoft Exchange Server 2019, 2016, and 2013 (KB5003435) released to fix 1 zero-day and other vulnerabilities in Exchange Server
Hello everyone, This Patch Tuesday comes with a security rollup update (KB5003435) that resolves vulnerabilities in Microsoft Exchange server which includes 1 zero-day (CVE-2021-31207). Though the zero-day was publicly disclosed, there are no known cases
Security update for Microsoft Exchange Server 2019, 2016, and 2013 (KB5003435) released to fix 1 zero-day and other vulnerabilities in Exchange Server
Hello everyone, This Patch Tuesday comes with a security rollup update (KB5003435) that resolves vulnerabilities in Microsoft Exchange server which includes 1 zero-day (CVE-2021-31207). Though the zero-day was publicly disclosed, there are no known cases
Report on Attached Documents on assets and Status change history
H, we use to attach a receipt signed by the user to the asset. So we need to extract a report showing all assets which have a document attached within, the upload date, and the information related to the asset property history. We also need (on the same
Team Notifcations
Hi, I was wondering if there was a way to have Teams notify all technicians of there current open tickets every day at 9am? Thanks, Jareth
Microsoft Patch Tuesday May 2021 updates
Hello everyone, Here is a list of updates released this Patch Tuesday New Security Bulletins : 2021-05 Security Monthly Quality Rollup for Windows Server 2008 for x64-based Systems (KB5003210) (ESU) 2021-05 Security Monthly Quality Rollup for Windows
Microsoft Patch Tuesday May 2021 updates
Hello everyone, Here is a list of updates released this Patch Tuesday New Security Bulletins : 2021-05 Security Monthly Quality Rollup for Windows Server 2008 for x64-based Systems (KB5003210) (ESU) 2021-05 Security Monthly Quality Rollup for Windows
Microsoft Patch Tuesday May 2021 updates
Hello everyone, Here is a list of updates released this Patch Tuesday New Security Bulletins : 2021-05 Security Monthly Quality Rollup for Windows Server 2008 for x64-based Systems (KB5003210) (ESU) 2021-05 Security Monthly Quality Rollup for Windows
ManageEngine Desktop Central Upgrade
We upgraded our DC to 10.0.685 yesterday and this time, we've had an issue whereby 46 of our total fleet of devices failed to update to the latest version of the Desktop Central agent. This has not happened in our previous updates so I am curious if anyone
Security updates released for Foxit Reader 10.1.4 and PhantomPDF 10.1.4
Hello everyone, Foxit has released Foxit Reader 10.1.4 and Foxit PhantomPDF 10.1.4, which address potential security and stability issues. The vulnerabilities addressed are as follows: CVE ID Vulnerability Cause Impact CVE-2021-31461 Application
Security updates released for Foxit Reader 10.1.4 and PhantomPDF 10.1.4
Hello everyone, Foxit has released Foxit Reader 10.1.4 and Foxit PhantomPDF 10.1.4, which address potential security and stability issues. The vulnerabilities addressed are as follows: CVE ID Vulnerability Cause Impact CVE-2021-31461 Application
Security updates released for Foxit Reader 10.1.4 and PhantomPDF 10.1.4
Hello everyone, Foxit has released Foxit Reader 10.1.4 and Foxit PhantomPDF 10.1.4, which address potential security and stability issues. The vulnerabilities addressed are as follows: CVE ID Vulnerability Cause Impact CVE-2021-31461 Application
Survey Feedback in a report
With ServiceDesk on prem we were able to include requestor survey feedback in a report I do not see where that can be done with ServiceDesk Cloud. Is this possible? If so can someone point me in the right direction?
Cisco SNMP Backup switch
Hi all We are running a eval on NCM after testing ops Util a few months ago. we had no issues getting snmp backing up a switch using ops util however when i try do this for NCM it keeps failing. Where do i start to troubleshoot this? Is their logs anywhere
report mbr or gpt
How to create a report on logical drives of workstations and find out the type of partition (mbr or gpt)
[Term of the Day]:Microservice Architecture
Term of the Day “Microservice Architecture” Definition — What is Microservice Architecture? The term Microservice Architecture a.k.a Microservices has sprung up over the last few years. Microservices refers to a technique that gives modern developers
[Free e-book] 7 real-life IT problems and how to solve them using advanced analytics
Did you know that advanced analytics can help you resolve 70 percent of your help desk problems? Download our e-book to learn how.
[Free e-book] 7 real-life IT problems and how to solve them using advanced analytics
Did you know that advanced analytics can help you resolve 70 percent of your help desk problems? Download our e-book to learn how.
[Free e-book] 7 real-life IT problems and how to solve them using advanced analytics
Did you know that advanced analytics can help you resolve 70 percent of your help desk problems? Download our e-book to learn how.
Next Page
