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Need a report to show me tickets that have been idle for xx days
I would like to know if there is a way to create a report that looks for any tickets that haven't been auctioned for a period of time, say 4 days, and notifys somone. Note that I am specifically NOT referring to the SLA prompts Response, or Resolution. A ticket may well be assigned to a tech, who then sits on his hands and does nothing with it for a few days. I want to know well before the 3 hours SLA clock in the dashboard comes around. Thanks! PS, can someone actually moderate and approve this
Google releases Chrome stable channel 90.0.4430.212 update to fix several high-severity vulnerabilities
Hello everyone, Chrome stable channel has been updated to 90.0.4430.212 for Windows, macOS, and Linux. This update comes with fixes for several high severity vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability
Google releases Chrome stable channel 90.0.4430.212 update to fix several high-severity vulnerabilities
Hello everyone, Chrome stable channel has been updated to 90.0.4430.212 for Windows, macOS, and Linux. This update comes with fixes for several high severity vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability
Google releases Chrome stable channel 90.0.4430.212 update to fix several high-severity vulnerabilities
Hello everyone, Chrome stable channel has been updated to 90.0.4430.212 for Windows, macOS, and Linux. This update comes with fixes for several high severity vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability
Delete files(config.json/RBMToolbar.msi/start.bat) without risk on Application Monitoring
Hi, We detected some files on the Home folders of Opmanager Probe and AppManager, OpmanagerCentral. For the team os Security this had some suspincions about it, so I want to know if I could deleted it without a risk on the application. config.json RBMToolbar.msi
AD360 High Availability missing functionality
Hi AD360 Team, The following AD360 documents released/provided by ManageEngine were referred: To setup HA for AD360: High˜ Availability Configuration Guide (manageengine.com) To setup AD360 as Reverse Proxy: Using AD360 as a reverse proxy server (manageengine.com)
Going to ssh v1 to v2
Hello, We have some older switches in our enviroment that are running SSH V1. We have been testing switching them to V2. When we switched to V2 NCM sees the switch as being down or not available. We are currently locked out of the device and can not get
Shouldn't desktop Central auto move/update a computers remote office?
If a user is at Site A, but then transfers to Site B, when the server picks up the new ip, shouldn't the server update the records and move the computer from Site A remote office to Site B remote office or does this all have to be done manually? Also,
SDP Administrator should be able to upload profile pictures for all users without login into their account
Hi I'm posting my privat ticket to the community as a feature request. There might be some other people who would like to have the same feature request: ------------------------------ Hi Markus, As per the current application design we don't have an option to import the profile images directly into the application. The only option is to edit and add the profile picture either the requester themselves or the administrator if able to login to their accounts. I am sorry if this is causing any inconvenience
AssetExplorer: not able to add SSH private key into Credentials Library
Hi, I am unable to add private SSH key to be used for SSH network credentialed agentless scan. There is no "browse" button to add/import or locate private SSH file Please provide steps or link to documantation on how to implement SSH username with private
TimeSpent Report - Non operational hours
Hi, I'm looking to generate a report that displays how much work a technician has done outside of operational hours. Ideally each ticket between a certain timeframe would be queried and then a count of each worklog where work outside of normal work hours
OpManager Free Limitations
Hi, Someone know what functions are disabled for free OpManager Edition? "We also offer a Free Edition: 10 devices, single user, with basic monitoring functionality." * https://www.manageengine.com/network-monitoring/opmanager-editions.html Thanks
ADSelfService Plus 6104 released with an important security fixes
Hello everyone, We are glad to announce the release of build 6104 with the following vulnerability issue fixes: Vulnerability issue fixes: A vulnerability that in rare cases allowed bypassing CAPTCHA in the ADSelfService Plus login page has been fixed.
Mail / SMS Server Settings
new to the product and in process setting up. Configuring the Mail settings using an external SMTP sever that requires SSL connection. Use same config on our backup software to alert me of backup status. Each time I enter the credentials and click save
Custom Fields for Requesters
Good Morning All!!! I have an onsite copy of the latest and greatest version of servicedesk plus. I need to add 3 custom fields for a requester. They are date/time fields for availability to work with IT. I added the custom fields and I have them on
[Community Digest] ServiceDesk Plus - April 2021
Here is the monthly rewind for April 2021! Version and Build releases: 11143 (Released on 1st April 2021). 11200 (Released on 7th April 2021) check this link for more details. 11144 & 11201 (Released on 9th April 2021). 11202 (Released on 13th April 2021).
Password Manager Pro new build 11104
Hi, Password Manager Pro 11104 has been released and is now available for download. In this hotfix release, we have fixed an important security vulnerability. For detailed information, please see our Release Notes of this upgrade pack (build 11104).
Build 11103 Password change issue
Just upgraded to build 11103. While attempting to do a manual password change on a remote server with an agent, I was told the password change was successful but, in fact, the password was only changed on the PMP database, not on the remote server.
Approver Reminder Notification
Hi, I am trying to figure out where this email is derived from so I can edit the template. Does anyone know how I can figure out where this template/option is? Here is a sample email of what a user receives: From: BancOfCal Service Desk Team [mailto:thehelpdesk@bancofcal.com] Sent: Sunday, December 11, 2016 10:00 AM To: Joe Smith Subject: Approval reminder notification. Dear Joe Smith, You have pending approvals which require immediate attention. Click on the link below to take necessary actions.
[Term of the Day]:Machine Learning
Term of the Day “Machine Learning” Definition — What is Machine Learning? Machine Learning (ML) is a subfield of Artificial Intelligence (AI), in simple words, it is defined as the capability of a machine to imitate intelligent human behavior. Arthur
Microsoft Teams - Software deployment
Hi All I am wanting to deploy Microsoft Teams and am having some difficulty's. The software is an exe that installs to the users app data folder. I would like to create a software deployment which deploys to all users, Is there any guidance or documentation for applications which deploy in this way or has anyone deployed Microsoft Teams before ? thanks
User - Aditional Fields in Business Rules
Is there any way to use an aditional field on a business rule?
Change linux scan scripts
Is there a way to edit the linux asset scan scripts? I basically want it to not try to su - and run other sudo commands.
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Track your team's performance and execute your Jira projects effectively using the Analytics Plus app for Jira. If you're not already using Analytics Plus for Jira, download your free, 30-day trial today. Note: This is applicable only to the app version
add note data to update email
Hey how do i add the latest note into the update email. I would think that this would be the default behaviour, but the stock template just says "go see the web link" which is stupid. Would prefer to have the newest update directly emailed to the user.
User Survey only with default request?
HelloWe want to make use of the User Survey function. However, it seems to me that surveys are only sent when we close Incidents with the Default Request Template. With other templates it does not send one to our users. Is this the case or am I doing
[Term of the Day]: IP Hijacking
Term of the Day "IP Hijacking" What is IP Hijacking? Internet Protocol Hijacking, also known as IP Spoofing is the creation of Internet Protocol (IP) packets which have a modified source address in order to either hide the identity of the sender,
Group email problem
SD Plus version 11201. We have set upp two alias adresses and configured the supportgroups. But when a mail is sent to one of this alias adresses the mailaccount adress is set in the "To" field not the alias adress witch i needed to assign it to the
Restoring mysql data to postgres fail
HI, I am getting below error while restoring from backup. Can anyone please help on this? Regards. Hasan ********************************************************************************* You chose to open this file: C:\ManageEngine\backup\backup_mysql_9200_fullbackup_05_06_2021_12_22\backup_mysql_9200_fullbackup_05_06_2021_12_22_part_1.data
We need to deactivate TLSv1.0 and TLSv1.1 for DesktopCentral Server
Dear DesktopCentral support team, for security reasons, we need to deactivated TLSv1.0 and TLSv1.1 for the DesktopCentral Server. Do you have an advice what is to do to only use TLSv2.0. Here the information from our security guy: Use only current TLS protocol versions (currently TLSv1.2) Problem: Preferred TLSv1.0 256 bits ECDHE-RSA-AES256-SHA Curve P-256 DHE 256 | Accepted TLSv1.0 256 bits DHE-RSA-AES256-SHA DHE 2048 bits | Accepted TLSv1.0 128 bits ECDHE-RSA-AES128-SHA Curve P-256 DHE 256 | Accepted
Unable to disable TLSv1.0 and TLSv1.1
Is it possible to disable TLSv1.0 and TLSv1.1 - these have been flagged to me by a security audit as being non-compliant. I have been able to edit the httpd-ssl.conf to fix this issue temporarily but updates overwrite this and sometimes cause the DC service to not load correctly on the server. I've seen on another ticket that you have the option to switch off these protocols if you don't have 7/2008 clients (we have 2012R2/10) but cannot find the option. Any help would be highly appreciated!
Surveys
Hi, I was wondering if there was any planned work on surveys? At he moment it's very limited in what we can send out to our customers. Thanks.
[Blog] Top Incident Management KPIs that matter the most
Analyzing key performance indicators must be every ServiceDesk's best approach for successful results. Many of us have heard of this business adage, "You can't manage what you don't measure." This is particularly true in IT Service Management. KPIs are
Changing the request template in active request
Hi, I'd like to change the request template in active request with another (wrong) template. Business Rule doesn't work. I've 2 types of request and my rule depend on them: If type of request is .... change the request template to ..... Heeelp.
Mozilla releases security updates for Firefox 88.01, Firefox ESR 78.10.1, and Thunderbird 78.10.1
Hello everyone,Mozilla has fixed several security vulnerabilities in Firefox 88.01, Firefox ESR 78.10.1, and Thunderbird 78.10.1. One critical vulnerability in Firefox has been fixed in this release. The details of the vulnerabilities fixed are as follows:
Mozilla releases security updates for Firefox 88.01, Firefox ESR 78.10.1, and Thunderbird 78.10.1
Hello everyone,Mozilla has fixed several security vulnerabilities in Firefox 88.01, Firefox ESR 78.10.1, and Thunderbird 78.10.1. One critical vulnerability in Firefox has been fixed in this release. The details of the vulnerabilities fixed are as follows:
Mozilla releases security updates for Firefox 88.01, Firefox ESR 78.10.1, and Thunderbird 78.10.1
Hello everyone, Mozilla has fixed several security vulnerabilities in Firefox 88.01, Firefox ESR 78.10.1, and Thunderbird 78.10.1. One critical vulnerability in Firefox has been fixed in this release. The details of the vulnerabilities fixed are as follows:
Disabling Archiving
A quick service announcement: archiving is irrevocable, users be sure that archiving is not left enabled accidentally (default may be "enabled", I found mine set to archive items 2 years or older) On to the question: If I disable archiving is there any potential hazard for doing so? Are there any arbitrary limitations imposed by, or otherwise experienced within the operation of, ServiceDesk? What sort of problems should I be aware of when disabling this feature?
Problem with update from 11143 to 11200
Hi, guys When I try to update from 11143 to 11200 the proces freezes to 6% and not continues. If it helps - It is attached updatemgrlog0.txt
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