Mozilla releases security updates for Firefox 86, Thunderbird 78.8, Firefox ESR 78.8
Hello everyone, Mozilla has fixed several security vulnerabilities in Firefox 86, Thunderbird 78.8, Firefox ESR 78.8. The details of the vulnerabilities fixed are as follows: Platform CVE ID Vulnerability Impact Firefox 86, Thunderbird 78.8,
Mozilla releases security updates for Firefox 86, Thunderbird 78.8, Firefox ESR 78.8
Hello everyone, Mozilla has fixed several security vulnerabilities in Firefox 86, Thunderbird 78.8, Firefox ESR 78.8. The details of the vulnerabilities fixed are as follows: Platform CVE ID Vulnerability Impact Firefox 86, Thunderbird 78.8,
[Free training] Simplify IP address management with OpUtils
Managing IP addresses can easily get complicated when it comes to dynamic networks and networks spanning across multiple subnets. However, effective management and optimal use of IP address space helps you avoid running into costly IT issues such as network
Another one for the to-do list: UI improvement
Adding domain computers to SoM This view is pretty hopeless, it needs to be a list, not a window of tiles. **Image Deleted** Please DM/email me if you require it.
Analytics Plus free virtual classroom training for beginners
Join ManageEngine's virtual classroom sessions and master IT analytics, from the comfort of your home. Tailored for beginners, these sessions focus on a range of topics to help you get started on your analytics journey. During the session, we'll walk
Hiddent NTFS showing up as bootable drive when imaging
Hello after I image a machine with OS Deployer it appears to be leaving the Hiddent NTFS drive as another boot option. This causes an issue because on reboot it wants me to select which system to boot from. One of the partitions boots nothing and upon
Script Monitor alert - curl Elasticsearch call on monitoring machine
I am quite new at all this scripting and is struggling. I keep getting following output: Exit Code: 127 Message: Script message not found/invalid script message format Raw Output: -bash: OpManager_50000003303_1612338271947.sh: command not found The script
Anyone have a script to add request details to a task
I would like to add select request details to a task assigned to a tech that may not have permission to see the request template. Does anyone have a script to add details to the task? Thanks! Cheryl Ankrom Jennmar Corporation
How can I automatically delay the triggering of a task (or tasks) in an incident template?
I'm trying to find the best way to handle tasks that need to happen according to a particular schedule. For instance - in one of our (Incident) templates when the request is submitted there are a number of tasks that need to be done immediately. However there are a few tasks that cannot and should not be started until a certain number of days has passed. I've created a task that I'm using as a parent dependency for the delayed task, but it requires someone to manually close it after the waiting
[Term of the Day]: Clickjacking
Term of the Day “Clickjacking” Definition — What is Clickjacking? Clickjacking or UI redressing is one of the common cybersecurity attacks. It was first identified in 2008 by Robert Hansen and Jeremiah Grossman. It is a malicious practice in which
[Term of the Day]: Servlet Engine
Term of the Day "Servlet Engine" What is Servlet Engine? Servlet engine, also known as the servlet container is a java technology managed by a container that runs on a web server or an application server to deliver dynamic contents. Usually, every
Assign team owners and members in Microsoft Teams
Assign roles in Microsoft Teams Microsoft Teams supports two roles: owner and member. The user who creates a team automatically becomes the team owner. The owner can then add members to the team and also promote any of its members to the owner role. Team
MDM doesn't work after upgrading to 10.0.636
Good day, MDM doesn't work after upgrading to 10.0.636 The mdm page does not open Infinite page loading
console display issues in version 10.0.656
We are unable to drill down in screens without display issues using Firefox or Chrome. We have had this issue before in previous versions. It is a very detrimental and costly issue. Anyone have a solution??In Threats and Patches > Patches > Missing
How to get CI details using criteria?
When I use the API "Get CI Details using criteria", I just get 4 fields, but I have more than 4 fields in my page. Help me!
User import problem
Good day! There is an ESXI virtual machine on which SD 11139 is running. I am trying to import a new user, but the import ends with an error that this user already exists, I looked for him by different attributes, full name, sAMAccountName, E-mail, but
Requires a delay in running the script
Greetings. I am facing a problem. I have a template with set tasks in the amount of 9 pieces, in this template I also have mandatory additional fields to fill out. I also wrote a Python script. After creating a request, my script receives values from
Error to configure the SMS panel
Dear Manage Engine Support Team, I hope you are health and safe. Today, I encountered a strange error to configure the SMS panel. When saving information, an error is observed that the server is not connected to the Internet!! SDP: 11.1.32 I would be
How to filter GET_REQUEST to tickets updated since last fetch
I want to list only tickets that have been updated since the last time I listed tickets. Also can I get the last updated timestamp in my list tickets response?
Custom Schedule Error in format of executor if query report has data
I am facing an error : Error in format of executor when a custom schedule I created executes on a query report that has data or return a list of records. But when the query report has no data the custom schedule executes successfully. Please help. I
Device Identification - Kyocera devices
Hi ALL! We have SDP and many Kyocera devices like: ECOSYS P2235dn, ECOSYS P3145dn, Kyocera FS-1025MFP, ECOSYS P2040dn Each of this device SDP detected as KYOCERA Document Solutions Printing System with OID .1.3.6.1.4.1.1347.41 How i can change behavior
[SD-77688] Problem with Strike through function (text editor)
Hello We work with bullet lists in the ticket description and cross some of the bullet points out when we are done with the strike through function of the text editor. However, when we cross out some bullet points and save and edit the ticket again afterwards
Performance Monitors not working on newer Cisco routers 4331 and 4351
op manager automatically enables a bunch of performance monitors on our old Cisco 3945s and 2911s. However, on the newer Cisco routers (4351 and 4331) op manager doesn’t enable ANY performance monitors. And when I try to add them manually, it fails.
No Login Methods Supported with Zentyal Mail Server
We are working with Service Desk Plus using Zentyal mail account, but unfortunately incoming mail server is not connect, We tried with different kind of Email type of Port as IMAP / IMAP TLS but always appears the message: "No Login Methods Supported".
No Login Methods Supported using Zentyal mail server
We are working with Service Desk Plus on Cloud using Zentyal email address but the incoming server did not connect. We tried change the Email type port to IMAP/IMAP TLS but always appears the message: "No Login Methods Supported". May you have some information
[SD-93067] Update 11139
Hi there, after we updated Service desk on prem to 11139 when a user logs a ticket we get loads of additional text in the email such as below regarding fonts etc. This did not used to happen and it looks bad. Title : Remote connection Assigned technician:
Add attachment to task template
Good day, I want to add a attached document to the task template in Service Desk Plus. Is this possible, I already tried to do this but it still did not work yet. Can someone help me with this? Kind regards, Paul Freeke
Automate install of Desktop Central agent with powershell
I've created a scheduled task that runs a list of powershell scripts in serial order on the first system startup, and I'd like to add the installation of the agent in this manner. Unfortunately, I haven't been able to find a way to run the installer
Custom Views - AND / OR
Can it please be considered to enable ANDs and ORs in a custom view to support views such as; Technician is “Tech Name” OR Created By is “System” AND Request Status is not "Closed","Resolved"
Hide Threshold alarm on map
Hi, Is there any option to hide interface threshold alarm on a map, i dont want to disable threshold, but if there is an alarm, the device on a map show RED. I just need device up down status showing on a map, PLEASE HELP
Update on SupportCenter Plus 11.0 (Build 11000) Behavior and API changes
Dear Customers Greetings for the day. We released ManageEngine Supportcenter Plus 11.0 last week. We implemented a lot of features, Lot of search framework is changed, Lot of Mail fetching related framework is changed. Surely, this build will be more
I want to change DTC Server IP...
Hello, I want to change my DTC Server IP. How do I go about doing this? Machine name, FQDN will be the same, the system just needs a new IP. Thanks, Mark.
Service request test condition of null value FAIL
Hello, i have a deluge script where i test if a value of a field is null. info requestObj.get('subcategory'); info (requestObj.get('subcategory') == null ); info (requestObj.get('subcategory') == 'null'); info (requestObj.get('subcategory') == "null");
SD security roles
Hi, Can you explain what each of these do? And also let me know if there is a way I can stop certain technicians from changing the priority field please?
Free training online: Optimize firewall performance
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Query Report - Category by specific site
I found this report in the forum to list the number of requests against category. SELECT cd.CATEGORYNAME "Category",scd.NAME "Subcategory",icd.NAME "Item", count(wo.WORKORDERID) "Request Count" FROM WorkOrder wo LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID
Error while saving the SMS panel configuration
Hi Friends, I have a problem with SMS Configuration. While saving information, an error is observed that the server is not connected to the Internet!! I configured the SMS panel 2 or 3 times Successfully. After that, I encountered this issue. Here is
Authentication with REST API V3 does not work
Hi, I'm already confused with the authentication as all ME documentation refer to the same thing as different names: technician key, API key, authtoken... Then you have the ServiceDesk Plus On Demand and On Premise too, I'm not sure if there is a difference in the API... Anyway, I can successfully create a Request in ME SDP On Premise using API V1: However, the same payload and same Technician key (API key? Authtoken?) does not work with API V3: Can somebody please let me know what I'm doing wrong?
Netflow Analyzer Upgrade Process
Hi -- We are currently on build 6000 of Netflow and would like to upgrade to 6002. If download and run the 6002 version is it going to overwrite my configurations? For example the settings I've defined and the license key I input? Thanks.
SDP MSP 9405 change Account, Site and Requester via REST API
Hello. I'm trying to change the account, site and requester of a request by using the REST API in SDP MSP 9405. This is the JSON data I send: '{ "operation": { "details": { "level": "Einfach", "priority": "Niedrig", "Abrechenbar": "Nein", "category": "Allgemein", "site": "Intern", "account": "our Company name including a & symbol", "requester": "Dummy User company name" } } }' FYI "Abrechenbar" is a custom field. If I leave site, account and requester out the API call is working successful, so the
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