Ticket Age Widget/Graphic
Hi I need some advise on a dashboard I am trying to build using the data from ServiceDesk Plus On Demand. We want graphic that shows each month where we are on resolving tickets more or less promptly compared to the previous month. This will show that
M365 Manager Plus' build 4410 released with MSSQL backup support and new issue fixes
Hello Everybody! We are glad to announce the release of the latest build of M365 Manager Plus – 4410. The new build comes with the following highlight and bug fixes: Highlights: Database backup and restore, and robo update features are now available
How to restrict login attempts for technicians in ADManager Plus?
Breaches. Attacks. Threats. Now, these words hanging there don't feel so reassuring, do they? They are the stuff of nightmares for employees, IT admins and C-level executives alike. Over the years, as security systems adapted to attacking techniques,
[Term of the Day]:Augmented Reality
Term of the Day “Augmented Reality” Definition — What is AR? The term AR means Augmented Reality, this technology expands the real world with extra layers of digital information projected into it. AR combines the physical world with computer-generated
Any update on SDF-24857 Including Conversations in Problem Module.
Any update on SDF-24857 Including Conversations in Problem Module. It has been a while since the issue was raised - I can see mentions of it on the forum from at least a year ago
Mail conversations in Change and Problem management modules
Hi folks Wouldn't it be fine to have mail conversations concerning a problem/change in the problem/change by adding a 'conversation' tab? I would find it very useful having the same possibility to document a conversation as we have in the incident management module. What do think? Thanks in advance Best regards, Marc
Cant add resource group through Powershell
I have tried Invoke-RestMethod and Invoke-WebRequest using the three kinds of data in the pictures. Nothing works. Its either complaining about "EXTRA_PARAM_FOUND" or "Invalid data in the input". What am I doing wrong? I tried executing using these commands
Request closed or resolved
Can we get request status to resolved from an email conversation added. The scenario is we receive task complete email from vendors and the same is added in request ,the email description is fixed can we change the ticket status to resolved once we receive
Stop Help Videos from playing automatically
Does anyone know how to stop the Help Videos from playing automatically? We are on SDP 11.0 Build 11005, and when on the request list view screen the Help Videos will randomly popup as we go about our day.
ADSSP Free limitation
Hi, I use the ADSSP Free version to notify password expiration. It works great for 2 subscriptions, but i made a new one recently link on a group, and no mail are sent. Is there a limitation of number of subscription or on the number of users in the free
Hot to redirect HTTP to HTTPS
Hi, my adselfservice page is working on HTTPS port, and everything is working if I go to https://FQDN but if I go to http://FQDN then page is blank. Is any way to auto-redirect on adselfservice to automatically redirect to HTTPS? thanks
Notifications
is it possible to prevent email notifications from being sent for tickets that are created manually in service desk?
passing user attributes and current ADMP user in to a script
Where can I find a complete list of all variables that are available to pass into a script? For example, on the user modification template page and on the custom attribute page is the follow example script sample: eg. cscript test.vbs %userName% cscript c:\progra~1\test.vbs %userName% I found that the active directory attribute "mail" and the password from the form can be passed with cscript test.vbs %userName%, %mail%, %password% While "mail" is an AD attribute, "userName" and "password" are
Report about Helpdesk Users/Technicans and their rights in AD Manager Plus
Hello, i can't find a report for the delegated rights for Technicans, Helpdesk Users oder roles in AD Manager. Is it possible to generate a report for this? Our Security Auditor wants a report about the delegated rights. Regards, Jörg
Coloring for UNASSIGNED requests
Hello, in MSP 11.1, on Requests screen, there is coloring scheme button for requests depending on request status. It helps for quick differentiation of closed, opened, solved,..etc request statuses. However, I would like to achieve that UNASSIGNED requests
editing built in views
Hey how do you edit built in views? for instance, "all my requests" shows closed requests. So i want to not see closed requests obviously! Sure i can make another view, but if i change the default, then all users in the company get the correct view.
Assign Task to Project Owner
For service and project templates, is it possible to auto-assign associated tasks to the technician/project owner? We have several templates we use, and everything a ticket or project is created and assigned, 30 or so tasks must be picked up by the technician
Notification On Final Approval
Some of our forms have two or three stages of Approvers. I'd like to set up a custom trigger to send out a department email when a request is Approved, but ONLY when it's the final approval. Testing it has shown me it will send out an approval on every
http to https redirect instructions do not work for 11202
Hi! I upgraded to 11202 last night and put the following line in the server.xml file as usual and restarted the service but http to https redirection still does not work. Please help: <Connector port="80" redirectPort="443"/>
Self-Service Customization
Hi On the below post Michael mentions a potential new feature to include the option to upload images and text from the UI. https://pitstop.manageengine.com/portal/en/community/topic/self-service-portal-customise-the-request-a-service-icon "Charles, source
Home Page in Desktop Central
Something changed in the last couple of updates where when I click on the home button, it takes me to Zia's Analysis page instead of the Summary page. I would prefer the see the Summary page when clicking Home. Is there a way to set that prefere
New Integration "Actionable messages in Outlook" does not work as per the documentation.
Hello All, I am trying to integrate the new feature incorporated with new ServiceDesk Plus standard edition application that is : Actionable messages in Outlook". I have followed the document https://help.servicedeskplus.com/outlook-actionable-messages
Powershell Script to add a user to an Azure group inside SDP
Does anyone have a powershell script that takes the user from a ticket and then adds that user to a specific group in Azure?
Unable to "Discovery Accounts"
Password Manager Pro - 11.0 Build: 11004 I am new to using Password Manager Pro and I am working on setting up resources and attempting to test out the discovery of accounts, which then will roll into testing the automatic reset of the passwords. In
Catalyst 9500 48Y-4C template
Hi. I wonder if you know if the template of a Cisco 9500 48Y-4C is available in Opmanager? We were not able to find it. Regards
IPSLA Flows
Hi. We have a customer that has Opmanger with a build 12.5.315 and includes 90 NFA interfaces. They want to configure Cisco IP SLA features and they are handling around 10,000 flows per secon incoming to Netflow module (IPSLA Flows). I wonder if there
Editing Close Request Template
Hey i am really new to manage engine here, we just started using it. Going around tweaking things. Does anyone know how i can edit the fields presented when you hit "close" button on a ticket? Currently there are two comments fields which seems redundant
[QUIZ- 1]: Handling Critical incidents
From now on, our Virtual Meetups will include a quiz as an additional activity. After each meetup, we will be sharing the recording of the session and a questionnaire. You can check out the recording and take the quiz to brush up on the topics covered.
How to extract certain string from the Description field and set the string in another field
Hi all, I am new to ME and my vendor had set up ME service desk to receive email from another system and then automatically create a request/ticket. I wanted to automatically extract certain information from the email and populate a field in the request
Billing Block Hours (prepaid)
Folks, Is any ability to associate a PrePaid Service Plan with a Bill Rule? I would like the PrePaid Service Plan to only include one type of ticket. Is that possible? thanks
DC MSP 10 - Trial to Free - AD question
Hello, I am designing a box for home first, but if its successful I will be pitching to 1 of my small business clients to test further. This will include various management software's, router, IDS / IPS etc in a small form factor solution. One of these
[SDF-84057] Trying to add last post to a template for ticket has been re-opened
I'm trying to update the template we use for the email notification for when a ticket has been re-opened to include the email/comment that reopened the ticket. I've been looking at the $ variables and been unable to find one that looks correct. Thank
Desktop Central integration with Jira Service Desk Cloud
When trying to enable the Desktop Central jira app, I get to the 'Associate User' screen, There are no users to associate and so I cannot continue. Any ideas?
IT analytics in 90 seconds: Complying with Jira project targets
Track your performance against your project targets using the Target vs. Actual Milestone Completion report in the Analytics Plus app for Jira. If you're not already using Analytics Plus for Jira, download your free, 30-day trial today. Note: This is
Safari Browser after .683
Seems to be some problems in Safari browser after upgrade to .683. What happened to the top Menu, seems to have disappeared on some screens but visible on others if you scroll up a bit..I wonder what else doesn't work anymore..
Perform grouping on Reply Template
I have multiple reply templates and would like to do the grouping for better user experience. Possible to do it? * I'm using SDP Cloud version
MS SQL Missing from Add/Discover in Applications Manager
We recently installed App Manager and while looking to add our SQL Servers: MS SQL/SQL Server is not an option in the list. Are we missing something? Should we be adding via a different method in Applications Manager?
Configuration Back up
Hi Community, I am having issues with my backup on Opsmanger, some of the devices can't back up. i did a test credentials and this was the output. Please find the attached. Thanks, Tetteh.
[Blog] The Effectiveness of Multi-Channel Support for your Employees and Customers
Nowadays customer experience and employee experience are looking more and more similar. Evolving consumer experiences are shaping employees’ expectations for work experiences. Employees increasingly see themselves as customers of their employer, and the
Microsoft Edge (Chromium-based) update 90.0.818.51 fixes several security vulnerabilities
Hello everyone, Microsoft Edge for Chromium has released security update 90.0.818.51. This update comes with fixes for several security vulnerabilities. The details of the vulnerabilities are as follows: CVE ID Vulnerability CVE-2021-21201 Use after
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