[SDF-78079] Is it possible to include ghost text / an example on a Service Catalog resource question
Hi, I am looking to find if there is an option to include ghost text / an example on a question within the Resource form area on SDP V 11135 At the moment I have included the question and example of what we expect the response to include Ideally, I'd
ServiceDesk Plus Query for Worklogs
Hi all, I trying to run a query which I got from the SDP Support team on Analytics. In the query there are static time values used like this: CAST(EXTRACT(EPOCH FROM TIMESTAMP '2020-01-01 00:00:00') I'm looking for a way to have dynamic time value.
Reporting on Problem Management
How can I run reports on Problem Management form Service Desk Plus MSP data in Analytics?
Apple mobile device initial setup
Is there a way to provision a new Apple device without signing in with an Apple ID? I'm new to Apple (I'm an Android user!) but need to setup our organisation's Apple devices, so I have one for testing. When I first turn on the phone, it won't let me
Report not working correctly
I am running an Inventory Report and I am getting the same data for a 30 day, 7 day and 2 day time span on the report. It seems the report will only show the last two says of data. If I run a forecast report it will show data from over 7 days ago so
How auto assign site for new requesters?
Hi! Sorry my english. How auto assign site for new requesters? Requesters auto-add from e-mail requests, e-mail domain is multiple.
Search for a specific file in File Manager
Is there a way to search for a specific file or find all files with a specific extension using File Manager? I have a need to find all .PST files on all managed machines and download them. The only report I can find is the on that shows me the total
Field/Forms - using a field multiple times
Is it possible to use an additional field more than once in a form? Once a field is used it can't be searched and selected again. This behaviour differs from how fields work within a Resource section. Often we have forms that either involve multiple departments/technicians where a similar field is required for different portions - example: - name - department - comments - dates Right now we have to create multiple additional fields to ask the same question more than once. In this example, we're
Password Manager Pro new build 11100
Hi, Password Manager Pro 11100 has been released and is now available for download. This release comes with a couple of enhancements, which include, updates related to Password Policy and Domain Account Restrictions while configuring Access Control,
To notify two groups upon ticket status change
Hi Team, We are looking for a feasability to notify two different teams upon change in ticket's status Kindly guide us ASAP. Regards, Ezhil
When trying to update Organization Details- FAILURE :Error while fetching the organization details.
Whenever I attempt to update my organization details, I get this error FAILURE :Error while fetching the organization details. The system then kicks back to the normal default values.
Category per service template
Hello, can i restric tp show category and subcategory for specific service template?
ServiceDesk (On-premises) Plus add-in for Microsoft Outlook.
Hi Manage Engine ;)I would like to know when will be released the version of the Microsoft Outlook add-in for Service Desk On-premises?
New DC user - 10 suggestions for improving the UI/UX
I'm not sure if this is the right place for these suggestions, but here we go anyway. I'm a new DC user, coming from uVNC + PDQ to manage my deployments and remote access and here's what the past week has shown me: 1. On inventory screen, when click search,
AD LDS
Can this product be used for accounts that are stored in AD LDS?
Export logins for a period
Hi, I'm new here so apologies if it's been asked; I've looked but didn't find an answer. Our organisation is conducting an investigation into a couple of our users and are asking for log on activity between May & June 2020. Is there a simple way to do
SLA Unassigned Configuration
I have been tasked with creating an SLA that if a ticket that comes in during normal business hours and isn't assigned to a user within 20 minutes that it gets escalated to a larger group of people. Seems pretty straightforward but I don't see anything in the SLA rules that allows me to pick "Assigned To" and "unassigned" as being able to be monitored. I have looked around online with little success. Any help here would be appreciated. Thanks in advance.
Ticket Conversion has been Removed - Incident to Request and vice versa
This is critical. It disappeared with the last upgrade (we just completed to fix another problem). We get many incidents generated that are in fact service requests. How do we now convert these tickets to the correct "group" after they have been c
[SOLVED] SSL Certificate with subject alternative Name (missing_subjectAltName error)
Hi @all, the newest version of Google Chrome 58 requires that certificates specify the hostname(s) to which they apply in the SubjectAltName field; values in the Subject field will be ignored. The documentation from ME to create selfsigned certs does not take account of that yet. I tried to renew the cert by using the keytool with -ext san=dns:<fqdn> but it does not take effect it seems. Is the build in Java Version supporting that option? Can anybody explain how to fix it? Thanks in advance Christoph
Report : Avg. SLA Response Time by Tech. and Category
i would like to generate a report for Avg. SLA Response / resolution time by tech. and category if that possible also to make it on timeseries chart
Asset Income
Good morning community, I would like to know how to perform a massive update in the ASSETS tab and when entering. Acquisition date : Date of Expiry : Warranty expiration date: So that when entering these fields, it can be updated on all computers with
[SDF-23238] On Hold status change notification
Hello, when i set a request to "On Hold" i can add a date/time when the status should change. Is there a possibility to get a notification at that moment? I didn't find anything so far. Thanks.
Query for HDD Capacity with Workstation name
we are looking for help with the PostgreSQL codes that can pull up following reports. WS name, Drive name, Drive type (local disks only), File System, Capacity GB, Free Space MB, where . Please find below report type. Sr.No Manchine name HDD Total Capacity
Would Like support for Multiple Project Owners
or in lieu of that, a way that multiple people can get a notification of all project updates (without having to make them the owner of the project).
build 11139 Issues - Users / Technicians unable to see and add cab members on change requests
Since upgrading to build 11139 none of the technicians can select cabs or cab members to send approval notifications. Only administrators have that capability. I already have ticket #6713115 open for this ticket, but no one from ServiceDesk support is
[Webinar] Building a cost-effective, functional network management strategy with OpManager MSP
When it comes to client networks, managing endpoints can become challenging with the ever-increasing number of resources needed to meet business requirements. In the process of managing these endpoints, it is also important to monitor the performance
Updated query to list technicians in 11129
SELECT AaaUser.USER_ID, AaaUser.FIRST_NAME "FullName", AaaLogin.NAME "LoginName", AaaContactInfo.EMAILID "Email", AaaContactInfo.LANDLINE "Phone", AaaContactInfo.MOBILE "Mobile", (qd.queuename) "Group" FROM AaaUser
Only file folder operation without MSI or EXE file
HI, I need to upload file to change software setting so is the any way to do that without installing software?
provisioning app error
Based on the authtoken going EOL which is currently working for me just fine. I am trying to get the provisioning app setup to use the new OAuth and it tells me my admin account does not have sdadmin privileges, which it does, please advise. i also
Microsoft Teams - This app can't run on your PC error.
Hi All, I have teams deploying to each user as a user deploy. On a number of machines over the last week users have been experiencing an error on loading Teams. I can't see any deployments happening from DesktopCentral to the affected users. The software
Export list of all Monitors
Is there a way to export list of all Monitors? For now each of them is visible only in Hardware Inventory, inside details fo each endpoint. Cannot figure out how to make report ie. "Monitor_Model;Monitor_serialNumber;Connected_Endpoint"
Chrome fixes several high-severity vulnerabilities with the 88.0.4324.182 update
Hello everyone, Google has updated its stable channel to 88.0.4324.182 for Windows, macOS, and Linux. The update fixes several high-severity vulnerabilities, the details of which are given below: CVE ID Vulnerability Severity CVE-2021-21149 Stack
Chrome fixes several high-severity vulnerabilities with the 88.0.4324.182 update
Hello everyone, Google has updated its stable channel to 88.0.4324.182 for Windows, macOS, and Linux. The update fixes several high-severity vulnerabilities, the details of which are given below: CVE ID Vulnerability Severity CVE-2021-21149 Stack
Chrome fixes several high-severity vulnerabilities with the 88.0.4324.182 update
Hello everyone, Google has updated its stable channel to 88.0.4324.182 for Windows, macOS, and Linux. The update fixes several high-severity vulnerabilities, the details of which are given below: CVE ID Vulnerability Severity CVE-2021-21149 Stack
Specific Checklist should be completed in any stage of RLC
Hi, When I create RLC for some service catalog that move between two or three Support Group, I need to mandate specific checklist for every Support Group to move next stage. For example for Hardware group we have Hardware checklist and for Network group
Service Desk Plus Not sending email acknowledgement after forwarding to new Support Queue.
When Mike Sends and email to a support queue abc@email.com , then cc John, John then forwards the email to the correct support queue zyz@email.com. John is not receiving an acknowledgement email. Instead John's email is added to the original ticket Mike
[SDF-50886] Update Task Actual Start / Actual End based on work log entries added: Huge time saver
Request: Update the Task Actual Start Datetime and Actual End Datetime based on the entries added to work log as it happens. This will save critical time so we are not having to update the work log and then go back and also update the task. Overtime
Resolved within 24 hours report
Hello, I have been trying to search for a report that shows this: Created: last year Account XYZ Group: ABC Request typ: Incident Resolved within 24h from the request created ( NOT Time Elapsed ) Sound simple, just find the right search words. Your
Autofill Requester field
We've used this script jQuery('[data-field=REQUESTER]').val(sdp_user.USERNAME); before we updated, but now it does not autofill the Requester field. Is there any other script we can use? Version : 11.1 Build 11122
Approver Can not view Requester Detail in Approval window
Hi Friends... When a user wants to Approve a Request in Approval Window, he can not view details about Requester in "requester detail" section. There is some Screen Shots in Attachments for help. My SDP Version: 11129 My DB : MSSQLServer
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