Microsoft Edge (Chromium-based) update 90.0.818.51 fixes several security vulnerabilities
Hello everyone, Microsoft Edge for Chromium has released security update 90.0.818.51. This update comes with fixes for several security vulnerabilities. The details of the vulnerabilities are as follows: CVE ID Vulnerability CVE-2021-21201 Use after
Microsoft Edge (Chromium-based) update 90.0.818.51 fixes several security vulnerabilities
Hello everyone, Microsoft Edge for Chromium has released security update 90.0.818.51. This update comes with fixes for several security vulnerabilities. The details of the vulnerabilities are as follows: CVE ID Vulnerability CVE-2021-21201 Use after
Help on Syslog Rule Filtering
Hello, I am currently setup a syslog rule. I have seen the example of regex with a sentence. Basically I will have a log with a format xxx xxx Rating:0 yyy cccc 25 40 30 with several field I wanted to confirm if the regex filtering for AND or OR is
[SDF-66785] ServiceDesk Plus - Project Management - Attachments on comments
I have noticed in Project Management you can now insert images, videos and links, this is great! I was hoping we would also have an ability to attach and attachment to the specific comment. Currently if there is an applicable attachment to the comment
Qualifications
Hi, Not sure where to ask this but, do most people on this forum have a qualifcation around IT and what recommendations could you make about which qualifications would help the most. Thanks.
Not accessebile through ip:port
I have installed service desk plus on my computer the standard version but can only log in on the local host. I can't seem to login from another PC using ip address: port number.
Exclude Tech From Query Report
Hi All, looking forward to your valuable help to instruct about how to exclude specific technician from a query report that i generate it using "MSSQL" to get the status of mainly violated tickets. The following is the current query: and if possible
Using Rest API to GET attributes like Manager, Title
Hi there, I am new to this community and am using what I believe is a very old version of ADManager Plus (Version 7.0, Build 7066) on-prem. I need to pull user attributes out of ADManager Plus for a custom integration. I am able to use the <URL>/RestAPI/SearchUser?
Monitoring E1 link channel usage
Hello there! This is Valdecir, from São Paulo, Brazil! Anyone could please help me to find how to monitor a E1 link (the same as T1 in US) channel usage? The voice gateway is a Cisco Router 2911. I can see the information about the channel usage on E1 running this command: > sho voice call summary | inc 0/0/0 I want to show a graph like this one (got this on a Cacti forum). Thanks in advance
After Update to 11202 we not able to add Approval person in Change
Good Day Before this version 11202 we was able to select CAB users for approve change For right now in this page: Approval Appears message: No Approvals Levels Configurated and there is no single button to add this Levels How to add levels now ?
[Blog] The 4 key elements of modernized ServiceDesk
Choosing the right ServiceDesk for your organization can be challenging. There are abundant software and umpteen of potential features to consider. We tend to get caught up in the excitement of assuming how all of those features might help to build a
Scheduled Backup not working
Hi, I'm running the latest version of PMP (6200) and the scheduled backup does not seem to work. I scheduled it to run every day at 22:30 and maintain 35 backups, with a destination directory of C:\backups and it does not work at all. Anyone else have this problem?
[Term of the Day]: PPC Marketing
Term of the Day “PPC Marketing” Definition — What is PPC Marketing? Pay-Per-Click Marketing is an online advertising model that has been designed to drive traffic to websites. Advertisers pay a set fee every time internet users click on a PPC. This
Desktop Central - vulnerability scan time setting
I would like to know either the default timing for vulnerability scans or where I can set it manually please.
PMP Password Verification - Change Problem
Hello , He's trying to set up PMP for the company. We have added devices, but some devices do not verify and reset passwords. 1 -Aruba = (ClearPass, WLC, Switch, Fortigate, FortiAnalyzer, FortiAuthenticator) 2 - HPE MSA Storage 3 - User passwords used
[SDF-30444] Can we PLEASE get an 'add image' button?
Hi PLEASE PLEASE - can you please enable the 'Insert image' button to the reply template control? You have it elsewhere on the same control. Thanks in advance! Stay safe!
Reports not working: MSDP 11.1 Build 11135 on Centos 7
Hello, cannot generate custom reports or any reports at all. Here is error from serverout0.txt when triggering report generation: [09:37:29:168]|[04-28-2021]|[SYSERR]|[INFO]|[42]: java.lang.NoClassDefFoundError: Could not initialize class net.sf.jasperreports.engine.util.JRStyledTextParser|
If service stop working what happend?
Hello, I installed ADSelfService Plus to the customer server and starts as service. Some time happned that the web console is down and I´ve looked to the service is not running (is setup for automatic startup). If I start MFA endpoind protection with
unable to start ManageEngine OpManager service unable to resolve hoostname or IP Address
the status running and service is running but cant open in web browser
Tagging or Labelling tickets
We're looking for a way to “tag” bugs & feature requests with certain product modules or areas so that we can better track duplicates and organize related issues together. I don’t think adding more sub categories would really work since we're already
ADSelfService Plus 6103 released !!!
Hello Everyone! We are glad to announce the release of build 6103 with significant new features and enhancements. Highlight: Zoho OneAuth's OTP authenticator can be used as an MFA method to verify users' identities during password reset and account unlock
Auto Action against Non-Complaint System
Is there a way to lock-out/disable a system from being accessed if it is non complainant. For Eg - Bitlocker has been disabled
URL for clients
I lost and now can not find anywhere in the admin console the URL I would give to clients to put in a ticket. How do I find said URL?
[Term of the Day]: WORM
Term of the Day "WORM" What is WORM? WORM, the acronym for Write-Once, Read-Many, is a data storage technology that allows critical information to be written and prevents modifying and/or erasing information accidentally or deliberately after it has
Business rules - notification rules - email different users
Guys, I'm frustratingly busy trying frantically to get something quite simple done: I create a business rule that triggers when a new request is created by someone specific, and with a certain subject. If a request matches those rules and is created: then send an email to about 15 different users in my corporation - that's it. I fail where email addresses or contacts must be typed in. I cannot type in a single email address. It seems as if the application is hindered so much that nobody but technicians
Workstation asset assignment not correct
Version: 11.1.0 Build 11130 Desktop Central is being used to scan workstations and ServiceDesk is using the APi integration to bring the asset inventory into the SDP CMDB. When looking at the asset details, the hostname and ip address for the asset are
[SDF-49372]Identifying Managers from all Users
Hello, With the import of users from AD, the "Manager" field is mapped to the "Reporting To" field in SDP. Is it possible to utilise this field to generate a custom User Group containing managers only? I cannot see any way to do this as the custom User
Google releases Chrome stable channel 90.0.4430.93 update to fix several security vulnerabilities
Hello everyone, Chrome stable channel has been updated to 90.0.4430.93 for Windows, macOS, and Linux. This update comes with fixes for several high severity vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability
Google releases Chrome stable channel 90.0.4430.93 update to fix several security vulnerabilities
Hello everyone, Chrome stable channel has been updated to 90.0.4430.93 for Windows, macOS, and Linux. This update comes with fixes for several high severity vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability
Google releases Chrome stable channel 90.0.4430.93 update to fix several security vulnerabilities
Hello everyone, Chrome stable channel has been updated to 90.0.4430.93 for Windows, macOS, and Linux. This update comes with fixes for several high severity vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability
Server Connectivity ERROR
When running the troubleshooting tool on any workstation or the server the Desktop Central Server shows Failed Status "The remote server returned error (401) Unauthorized" Server version is 10.0.658 Is this causing a problem that I may not be aware of
Allow Access-Control-Allow-Origin for Custom Menu
Hi, I want to create a custom pop-up menu for create issue in our issue tracker (Not JIRA). I need to call APi by javascript library like axios, but unfortunately I get error "Allow Access-Control-Allow-Origin". I see this post and follow this instruction
[Free webinar] What's new with Analytics Plus in Q1, 2021?
Join us for a free webinar on May. 11, 2021 to learn how some of our newly-launched features and integrations can help you achieve your IT goals faster. During the webinar, we'll discuss some of our latest updates including Inventory analytics for Desktop
Launching RMM Central: A unified RMM solution for managed service providers
We're pleased to announce the debut of RMM Central, a unified remote monitoring and management solution. RMM Central is the one-stop solution that can help Managed Service Providers get in-depth visibility into the client network from a single console.
Hide Training Videos
Does anybody know if it is possible to hide the 'Training Videos' section from Desktop Central? There is no Close button and i cant find any options in the settings menu to turn this off.
Outside of the Sites/Departments functionality, is there a way to give a requester access to other tickets?
Based on a post here from about 5 years ago, I now understand that I can assign requesters to a site and a department underneath that site. I can then either give them the ability to see all their department's tickets or all tickets that are part of
[What's Cooking] Upcoming new features and enhancements - April 2021
Dear users, We are glad to inform you all that the following features will be released in one of the upcoming service packs. Change Workflow Create a complete change life cycle, along with its stages, conditions, switches, notifications, approvals, and
[Term of the Day]: Prosumer
Term of the Day “Prosumer” Definition — Who is a Prosumer? The term "Prosumer" has transformed from meaning “Professional consumer” to meaning “Product and Brand Advocate.” Earlier, this term was used for a person who consumes products as well as
Work Log Report
I notice within service desk, we have the option to add work logs to the requests when posting a resolution, BUT the only way to view that info is to go through and view each request and write it down, i think it would be very helpful to have the work logs added to the report list so we can run a custom report and have it pull up work logs say in a certain date range? because the option is there to print the time on the ticket but that is just how long it was open, not how long if was being filled.
[SDF-90799] HOW: see only MY requests and UNASSIGNED
good day. how can i access UNASSIGNED tickets? I would like to see only MY requests and UNASSIGNED
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