Generate automated follow up e-mail to requester if no recent activity?
Our team faces an issue of requesters raising issues and then abandoning them (i.e. they send a request in, but they never respond to our messages). At present we have a policy that goes like this: Request created Technician acknowledges request If technician
Random users getting Invalid Code error when trying to register for self service
We have had random users, using both iPhones and Androids, get the Invalid Code when either scanning and manually entering the code from the Self Service page. The time and date have been verified on both the computer and the mobile device. In some instances
ADSSP Admin portal missing logs for MFA Backup Codes generated by Admins
The ADSSP portal Build 6100 provides Admins to generated MFA Backup Codes for end-users but does not have any logs recorded which could help trace back to which Admins have generated this code for an end-user account This is very bizarre and not sure
Multiple software checks in pre-deployment not working
Is there way to add multiple software checks in pre-deployment activities? For example, I have a package that checks to see if the software is installed and skips if so but I also want it to update to a new version if the version is old. However, when
Cant reset admin password
Hellow, i am forgot admin password in NetFlow Analyzer 12 When i try to recovery password using this instruction: https://pitstop.manageengine.com/portal/en/kb/articles/nfa-and-ncm-12-default-admin-password-reset i get error: Exception in thread "main"
Incorrect value for disk/memory shown for linux
Hi, Im very new to ops manager + and i feel i have probably missed something obvious, however, I would deeply appreciate your assistance. We have installed snmpd on around 120 linux servers, but it is not always picking up the right values example Actual
Unable to start ManageEngine OpManager service
Hi I am getting error while access Opmanger url that Unable to start ManageEngine OpManager service
[SD-93086] Problem with attachment
Hello to all, we have detected a problem when we try to duplicate a request with attachment. SDP shows the message "Internal Error". The attachments are in non default path. In log we can see this message: java.io.FileNotFoundException: Source '..\fileAttachments\Request\Feb2021\9104\Barcelona.xlsx'
Actual Time Spent Reports
Hi, Hope you are doing well. How can I get the excel version of the report of the mentioned data?
Add assignment option to reply window for unassigned tickets
Hi, I have an idea for a minor change which I think could add some benefits to make SDP even better. At the moment something I often do is to reply to a unassigned ticket, and use the 'update status request' to mark it as resolved. However I often forget
Private channels in Microsoft Teams
Private channels help a niche group of people within a team to come together and collaborate in a focused space. They can be accessed only by the users in the team who are members or owners of the private channel. Guests can also be added as long as they
Cant configure EdgeRouter with netflow
Whenever i run this commmand, I get the following error. set system flow-accounting netflow enable-ingress The specified configuration node is not valid I've tried using both eth0 and switch0 for the interface and i get the same result.
IOCs For Windows OS
Hi i like filter the search section for find some IOCs activities , for example i want filter the windows logs and find hosts those they have event logs by id 4618 and 4919,but i can not create a search filter on the search box like the blow code : EventID
Python to query all approvers from a service request
Is it possible to query all approvers in a service request from a python script? I'm trying to monitor the approval process to see where it stops. Such as, waiting time since approval email has been sent. However, the json data from apiv3 didn’t include
I don't see Execute Script under ACTIONS on our Templates
Hello, We are in evaluation of ServiceDesk Plus Cloud. I'm trying to evaluate the ability to run java-script onFormSubmit. In the OnPrem version we own, this function is listed as a ACTION under the Field and Form Rules of a Template. On our cloud instance,
Using the API to generate a password
I'm trying to generate a password using the API from PowerShell. However, the following code isn't working for me: $pmpServer = "pmpro.mydomain.com:7272" $baseUri = "https://$($pmpServer)/restapi/json/v1/passwords/generate" $header = @{'AUTHTOKEN'='<tokenCode>'}
SLA violate report not tally
Good day, As per title subject, I have 2 report for the SLA violation, 1 is showing as a summary while the other is more detail. Sadly both of them is showing me different info. Summary SELECT pd.PRIORITYNAME AS "Priority", count(wo.WORKORDERID) "Total
Bandwidth Utilization after 516 upgrade
My sever is utilizing 100% of network bandwidth since upgrading to 516. It looks like dcnginx.exe is eating it all up...Memory Leak??? Anybody else???
Way to scan PCs for file names like password.txt, passwords.doc, etc?
Hello! Is there way to scan all our PCs for specific file names? This is regardless of the path. We want to see what users have what would appear to be easily-found documents that may have passwords in them, so password.txt, passwords.doc, etc. I'd assume
Agent Last Contact information inaccurate on (at least) build 10.0.653
Agent Last Contact information is inaccurate on (at least) build 10.0.653 Last Contact time is out of sync with Last Scan Time. I assume a Scan includes Contact. Is this by design? Previously the Last Contact time was at least once daily, and now it
UI redesign needed for Application Manager
Hi there the application monitoring app is the best monitoring tool for the vast set of applications but when comparing to other monitoring tool even with that has one or two applicaton monitoring , the interface looks old school i think a lot of peoples
[SDF-83346] Script to Search for Duplicate Value
We have a free text field in a request template called "Customer PO". When this field is updated, i'd like to run a script that searches existing requests against this field to display any duplicates. Is it possible to run a search like this via s
report on-demand \ logon time of specialists
Hey! Can you help me? 1. How to make a report on-demand to find out the logon time of specialists. 2. How to make them all log out in the evening if they did not do it themselves.
[Term of the Day]: Quantum Internet
Term of the Day “Quantum Internet” Definition — What is Quantum Internet? The Quantum Internet is a network that will let quantum devices exchange some information within an environment. In the quantum world, data can be encoded in the state of
Patch Database Update Sync for 2-9-2021
We have our Patch Database Sync Scheduled for 11pm Mountain daily. For some reason it did not pick up MS updates release from this patch tuesday until Wednesday Sync. Was ManageEngine late on publishing?
Add agent indicator/dropdown to system summary view (patch)
(ver 10.0.656) Threats & Patches > Systems > By patches > select any system For the various views for a system under patch management (Summary / Installed Software / Vulnerabilties/ Patches / Security config / port audit) please please add the agent status
How to automatically close unanswered tickets
Hi, is there a way to auto-close or resolve those tickets which are in such a "Waiting for User" status with no response by users for some days? Thanks alessandro
Report on Installed Fonts on client machines
Any way to achieve this with Desktop Central? Had some licensed fonts deployed and would like to report on who has what. Thanks,
SMS Notification Setting Save Error
Hi' I'm tying to configure the sms notification, firs i tried with custom url but it started giving this error The response from the server ajax call is {"response_status":{"messages":[{"type":"failed","message":"Internal server error occurred"}],"status":"failed"}} Thanks
What is site-based delegation and how to use it for effective AD management?
Organizations can have multiple domain controllers (DCs) for various reasons such as offering a smooth experience for their Active Directory users and load balancing. When there are multiple DCs, a specific DC, which usually handles a major chunk of the
Issue with free license renewal process
Hello I want to extend my free SDP MSP license for another year , unfortunately automatic license generator is not working for me - renew form is giving me a message "Error occurred please contact application owner." I have contacted ManageEngine support,
USB Usage Report - No USB devices are detected yet
We are planning to implement USB storage restrictions in the company. The first step was to enable USB Audit Settings so we can get an inventory of USB devices in use. Now, when I go to Reports > USB Reports > USB Usage Report I get a message stating
Deploying Applications
Is there a way to tell the client or Desktop Central that there are no applications being deployed to the client? Scenario: Deployed an Package to a desktop and realized the CMD for install was incorrect. Deleted Configuration for deployment and fixed
Patch Management - The download of the patch failed
Hi All. Would anyone be able to provide me with some more info on where to track down more information on the error 'The download of the patch failed'. Is this a server-side (server contacting the patch URL) or client-side (client contacting the DC
Changing closure code via API
Hi, I've been attempting to edit the closure code via the API, specifically as part of the operation to close a request. What is the proper syntax here? The following does not work, nor does the code posted in a similar question here several years ago.
[Term of the Day]: Normalization
Term of the Day "Normalization" What is Normalization? Normalization is the process of organizing the database structure by splitting up the larger tables into smaller but meaningful tables. This process involves organizing, analyzing, and cleaning
Masterclass 2021 - Episode 1: 6 incident management hacks to implement using ServiceDesk Plus Cloud (24th February)
The ServiceDesk Plus masterclass is back this year, and in the first episode, we will be looking at six incident management hacks in ServiceDesk Plus Cloud. Ensuring that incidents don't affect business operations hinges on timely resolutions aided
[Community Digest] ServiceDesk Plus - January 2021
Here's the roundup summary for the month of January 2021! Version and Build releases: 11136 (Released on 03rd January 2021) 11137 (Released on 13th January 2021) 11138 (Released on 25th January 2021) Some prominent and most awaited features have been
Masterclass 2021 - Episode 1: 6 incident management hacks to implement using ServiceDesk Plus (25th February)
The ServiceDesk Plus masterclass is back this year, and in the first episode, we will be looking at six incident management hacks in ServiceDesk Plus. Ensuring that incidents don't affect business operations hinges on timely resolutions aided by incident
What is the purpose of Technician Groups in the Associate Groups to Template section of templates?
Does anyone know what it does when you put a Technician Group in the "Associate Groups to Template" section of a Request Template? I thought maybe it would limit which technicians would see the template when they are creating new incidents but that
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