Database schema
How do I get a current database schema of SDP? We are using MSSQL.
Desktop Central Console starts to slow whenever I run a configuration (such as patch installation).
Desktop Central Console starts to slow whenever I run a configuration (such as patch installation). When I login it takes 5 mins longer than the usual for me to login and the console page after login also loads slower that it seems I can't access the
Data protection issue
Hi, A client of mine has mentioned that when they select the Emails to Notify when creating a ticket they can see the email of every client we have on the system, how do we stop this.
Prioritisation by Subcat or Item at set up
Hi Would it be feasible to add the option to set a priority against a Subcat or an Item at time of set up? Something like : current.... Item: [text box] Description: [text box] Sub Category: [drop down] Priority: [drop down] Thanks Mark
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Organizations move to the cloud in an attempt to save costs. But sometimes, they end up spending even more on their cloud infrastructure. Don't let this happen to you! Read our e-book to discover how to optimize cloud infrastructure usage, and stay within
ServiceDesk iphone App , Login Failed. Technicain Key not generated for the user
What does this error mean ? How do we resolve?
Bulk Incident, Request Close with resolution updated in the resolution tab
Hi Team, One of my client want to close tickets using bulk close option but the resolution is not updated in the resolution tab after closing tickets. Also if i disable " No, don't prompt a message" option under admin>>Incident Management>> Request Closing
Task Reminder
One of the task notification rules is "E-mail the task owner a reminder". When is this reminder supposed to be sent out or is it tied to SLA rules?
ServiceDesk Plus Cloud Login Problem
All the sudden around 1/29 2:30am UTC we are unable to login to the ServiceDesk Plus Cloud getting "your browser is outdated and not secure" although our browser Chrome or Edge is the up-to-date. Is there any server issue?
[Term of the Day]: Biometric Authentication
Term of the Day “Biometric Authentication” Definition — What is a Biometric Authentication? The term “Biometrics” is derived from the Greek words “bio” (life) and “metrics” (to measure). Automated biometric systems have only become available over
Zero-day CWE-415 in Internet Explorer, actively exploited in the wild
Hello everyone, A Zero-day in Internet Explorer, already being actively exploited in the wild, has been publicly disclosed. CWE-415 - Double Free is a critical remote code execution vulnerability that when exploited lets remote attackers execute arbitrary
VMWare Host Hardware Scan Missing Items
Hi, Running SDP On Demand, when scanning my VMWare (6.5) hosts for asset collection, the hardware data is incomplete. These are Dell servers. I get the Name, Model, Operating System, Product ID, Processor and Logical Drives but I am missing Service Tag,
Auto assign requests to one User that are assigned to specific group
Good afternoon! Is it possible via the business rules to have a request automatically be assigned to a User when that request is moved into their group? Or do business rules only apply for new tickets? IE, request comes into the Help Desk queue. This
[Term of the Day]: Boolean Expression
Term of the Day "Boolean Expression" What is Boolean Expression? Boolean expression is a logical statement named after the prominent English mathematician George Boole, that results in a true or false (logical) condition. For example, in the Boolean
trial testing servicedesk msp - missed call notification/ticket
i've setup a telephony integration, but when a call comes in, if i hangup before answer, the is no record of that
Change color on the login page.
The login page seems to be ruled by <div class="loginform" id="loginFormDiv"> We need to change the color of the below. The blue color needs to be changed. Is there anyone that nows how? //Stefan
ServiceDesk Plus On-demand Evaluation License
Hello, what is the symptom after an evaluation license become expired? I guess it automatically move to free version. If I'm right, how many technician will be applied? 1 tech like the same as on-premise ver? Please kindly let me know.
Power Bİ
Hi, İs getting report with Power Bİ possible according no service common fields? For example, if "Report name" field are used only "Bİ" service kategory. Can we get report according "Report name" by using Power BI?
On Form Change page not loading
This page on SDP will not load (please see attachment). I have cleared my cache, tried other browsers and had two other technicians try this page as well and it is not loading for anyone. Any ideas on what to fix it?
Additionial Fields requester template
Hello, I'm trying to configure a template/ form. However I can't add additional fiels to the requester page. the only one which is showing up is the radio buttion, which isn't what i need because I need the users to be able to tick several boxes. For
Client logins
Hi, Is there anyway a client's login can be tied to their Office 365? Thanks
Marking as Resolved
Hi all, I just wanted to check something, i have ticked the option to Close any Resolved requests and set a date of 10 days. I have just checked and I have over 1,000 tickets with the Resolved status that haven't been closed dating back 2019! In the
Compatibility between Avaya and OpManager
Hi Guys, Need your expertise on OpManager Are the below Avaya product is compatible with OpManager Rel 11.5? 1. Avaya Aura Experience Portal (AAEP) ver 6.0.2 2. Avaya Signaling Server ver 7.65 3. Avaya Session Manager ver 6.3 4. Avaya System Manager ver 6.3 5. Avaya PCS ver 5.1.1 Really appreciate if you can give an information about it. Rgrds, Ferry Famjaya
Sort requests list by two fields
It will be great to sort request list by two or more fields simultaneously. For example Priority descendant, DueDate ascendant.
Is there a way to bulk close change requests?
Good afternoon! I've recently taken over for the individual who was in charge of our ManageEngine ServiceDesk Plus environment. I've been tasked with clearing out all of our old Change Requests that have been floating around as the system wasn't really
Adobe patches a zero-day along with several critical and important vulnerabilities in Acrobat and Reader
Hello everyone, Adobe has released security updates for Adobe Acrobat and Reader for Windows and macOS. These updates address multiple critical and important vulnerabilities. Successful exploitation could lead to arbitrary code execution in the context
Adobe patches a zero-day along with several critical and important vulnerabilities in Acrobat and Reader
Hello everyone, Adobe has released security updates for Adobe Acrobat and Reader for Windows and macOS. These updates address multiple critical and important vulnerabilities. Successful exploitation could lead to arbitrary code execution in the context
Adobe patches a zero-day along with several critical and important vulnerabilities in Acrobat and Reader
Hello everyone, Adobe has released security updates for Adobe Acrobat and Reader for Windows and macOS. These updates address multiple critical and important vulnerabilities. Successful exploitation could lead to arbitrary code execution in the context
Show custom email notification in loggined user panel
Hi, Is it possible to show custom email notification that define in business rule or custom trigger or RLC in SDP user portal. Like image attachment. When we use notification rule, this option works and show us. I don't know this feature is exist or not.
Deluge : Mandatory field
Hello Community, does anyone know how can i unset/set a mandatory field with deluge scripting ? reason: in our request life cycle we have a transition from open to assign ticket, in this transition technician field is made mandatory. the reverse is not
Requester ticket view
We send out a directors reports which is an html report listing each department tickets. Where should the directors wants can get more details concerning a ticket by clicking the tickets hyperlink. However when they login they receive an error message
Monitor Microsoft Teams usage
Monitor the usage of Microsoft Teams in your organization Many organizations have adopted Microsoft Teams to communicate with colleagues, collaborate on projects, conduct telemeetings, and more. On account of this, the number of teams and channels maintained
Remote Office as Custom Group criteria
Hi ME Support and Devs, Could you please add Remote Office as a dynamic custom group criteria? Due to modern, distributed networks, we can not properly assign machines to a dynamic group based on its IP or IP range. Computer name is not a very useful
Domain controller monitoring - FRS monitoring, no DFRS?
I have added a Windows 2008 R2 domain controller, but it immediately had an alert that FRS was offline. You might want to update this so that it recognizes the newer DFRS file replication service.
Importing PGP keys
Is there anyway to import external "ASC" and "PGP" files into PMP? So far I see I can only import PPK files.
Inventory search does not work after upgrade
After latest update search not working in Inventory > Computers. See attachment
Add more Monitor Types to Quick Config Threshold Settings
Right now, the only metric available in Quick Config -> Threshold Settings are Partition Details and VMWare-Datastore. I don't know if that capability hasn't been fleshed out but it would amazing to adjust a single monitor across a large number of servers.
CMDB Relationship importing - CI is ambiguous
Trying to import relationships between SIMs and devices. 75% are throwing errors stating that the device CI is ambigious even though it's a unique field.
Incorrect user data obtained
Please see attached photo can you tell me why the exact user came up twice with different site address. Doesn't the user information data get pulled form active directory? We have checked active Directory and do not see any where in the attribute where
I need to modify the print preview view
I have the need to modify the print preview in Service desk plus, in the assets section to add some words and modify the structure a little Can anybody help me
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