API V3 - Unable to query requests
Hi, we're trying to get all requests based on certain criteria via the V3 API web services. I can successfully query it using PostMan but not C#. PostMan allows to export code for various languages, including RestSharp which uses C# and .NET. I've also
Prohibited software is not blocked
Hi, for testing purposes I installed CCleaner on a client. After inventory was done CCleaner ist listed in DesktopCentral. I then added it to the list of prohibited software, but still the app is running on that client. When checking the tray icon I
Missing "canceled" status in bulk edit mode
I have 100 requests which I'd like to cancel (duplicate tickets created by an integration) in bulk edit mode. The "canceled" status is not available in the drop down box, however it does exist in Help Desk customizer and in individual tickets. I was
Schedule "Users in Groups" report
The "Users in Groups" report does not appear in the list of reports available to be scheduled. Is it possible to get is added as a report that can be scheduled? thx
Memory Leak in ImageReplicator.exe
We run Desktop Central with the imaging component. We have about 14 branch locations with a distribution server in each location. We have been receiving periodic memory alerts from the distribution servers. When I log into the distribution server,
[Term of the Day]: RFID
Term of the Day "RFID" What is RFID? RFID, the acronym for Radio Frequency IDentification, is a form of wireless communication that uses radio waves to identify and find objects. These radio waves transmit data from a transmitter (tag) to an RFID
POPIA compliance series #5: Purging all personally identifiable information(PII) of expired users
IT admins are often caught up in a revolving door of user accounts continually being provisioned and deprovisioned. While tasks like periodic clean up of stale accounts and their access and permissions are often not prioritized, they play a major part
Linux Standard Installation problem
Hello. I installed Standartd editon to my personal server via console, but when i checked the installed system i saw that is Enterprise Edition... I reinstalled again via GUI and when i checked the system info I saw that is Professional... I reinstall
Is there a way to restrict what requesters can view certain service categories?
We have applications that are only used by certain departments. We would like to have requests in the service catalog related to those applications be hidden from requesters that are not in those departments. Is there a way to accomplish this?
API - Creating a new request with attachment(s)?
Hi, I can create a new request by POSTing to the API at http://<url>/api/v3/requests - But is there any way I can create it with attachments? I tried naively POSTing a multipart request with files in the body: I didn't get an error and the ticket was
[SDF-35886] Feature Request: Customize Reply Templates (Groups)
Instead of adding multiple templates for all Technicians to view, and sort through, we'd like the ability to filter reply templates based on specific criteria (ie: Support Group, Category, etc..). Also the ability for Technicians to create and modify templates via permissions. This would take some strain off the Administrators to copy and paste reply templates.
Couldn't resolve these MIB nodes
Good morning, I'm trying to open the MIB file for the Papago 2TH ETH temperature humidity sensor: https://en.papouch.com/papago-2th-eth-2x-temperature-humidity-and-dew-point-with-ethernet-p2989/ When loading the MIB, it shows this error message: I attach
Action: Edit Action : Execute Program "$RCAMSG_PLAINTEXT" truncated
Hi, I attempted to create an action for alerts in ApplicationManager. The Action is to execute a program with the $RCAMSG_PLAINTEXT variable as an input argument to the program to handle. Format is like below: myalertprogram.exe -n "$HOSTNAME" -s "$SEVERITY"
technician report
hello i need a query to export the technician list with all it's details
Users unable to change passwords
We have just started evaluating ADSelfService and are running into an issue where test users that have registered are unable to change their password under the Self Service tab. It lists "Domain Password Policy requirements" (which our test domain has NONE) I have also set the password strength level within the ADSelfService app to "Too short" yet still, no matter what password we change it always fails with this error: Change Password Failed The new password you chose failed to meet any or all
ADSSP Mobile App does not follow the MFA for Reset / Unlock
In recent days the mobile app for ADSSP has changed some of the functionality. One security risk which i noted is the MFA for Reset / Unlock entered in the Admin portal. We have our MFA for Reset / Unlock enabled to 3 factor authentication for reset / unlock operations. However, when performing Password Reset and/or Unlock account from the ADSSP mobile app, it doesn't follow the entered setting. It just proceeds after just 1 factor of authentication instead of the entered 3. when performing the
Policy violation
Hi Community, I am having issues with policy violation, we set a Tacacs policy on our devices, and out of three we have two being marked as right and one being marked as wrong even though all three are in the configuration. How do i get them to be marked
Upgrade issues
I was advised by support that to fix a problem I needed to upgrade from build 12417 to 12158, and in my feeling that was the worst thing I ever did. As now I have 4 of my disturbed servers that are not online and in the Data Collection Status i see a
[Term of the Day]: GIGO
Term of the Day "Garbage In Garbage Out" What is GIGO? GIGO, the acronym for Garbage In, Garbage Out, in the context of information technology, is a slang expression that implies the quality of the output is a function of the quality of the input regardless
Service Catalog Shortcuts in other Service Categories
We have a large service catalog and our ecosystem contains a number inter-connected products and services that are distinct service categories but, because it isn't always clear from the end-user which system might be affected, sometimes they have issues
Transitions
Hi, When clicking transitions I have created they used to automatically update/change after being clicked. Now I have to refresh the page to move on to the next available set. Am I missing something here?
Group Report with Nested Group Members, include the Decription for each group in the report..
We have a need for a group report that lists all members of the groups (including nested groups), but also include the Description (the AD attribute) for each of the main groups (not the nested ones) in the report. I have looked at Group reports, Detailed
Edit permission in Change Roles
Does the edit permission functionality for the various stages of a change role actually work in the current version? Approval permission is working exactly as I would expect when I assign a role, however, edit does not seem to do have any effect. I have
Create a script to assign preventive maintenance tasks to technicians based on the day of the week
Hello, The scenario is as follows: A company have around 15 technicians. Every week, the supervisor sets a technician to carry out the preventive for each day of the week. For example; Technician A will carry out the preventive tasks on Monday, Technician
Add Tasks only after Change Approval
Add Tasks only after Change Approval
Free DIY ServiceDesk Plus implementation with Zia
An implementation plan tailor-made for your business needs. We've got exciting news for all ServiceDesk Plus users! DIY implementation using our internal chatbot Zia has been rolled out, and this means it's safe to say that our bot that offers customer
Issue with HA working in Build 6100
And another classic buggy application build from ManageEngine. The latest build 6100 seems to be filled with issues with every configuration being done. Configured HA in ADSSP, however it doesn't seem to work as it should Ticket #4069482 has been opened
Renew APN
I'm on 683. When I try to Renew my APN, I get a blank page. Happens in all web browsers and on all computers... I need to renew my APN..please help
UI / Links
This newer interface is lacking and leaving much to be desired. Putting all of your search results in a small frame inside a window, despite selecting 100 to view defeats the purpose. I want all of my 100 results in a list, not crammed in to a small
Template variable for the technician writing the reply (not the technician the ticket is assigned to).
When setting up the various templates available in Notification Rules, the $technician variable inserts the name of the technician who the ticket has been assigned to. We're a small team, so on fairly regular occasions we'll end up sending a reply to
How to create a Availability Report for a single server/device?
Hello All, I have a Availability report for all devices, but can't create one for a single device/server... how can I do it? Thank you.
[Term of the Day]: Empowered Edge
Term of the Day "Empowered Edge" What is Empowered Edge? Empowered edge, also referred to as edge cloud is an architecture where "edge" refers to the endpoint devices that users are using. The description "Empowered edge" comes from a computing topology
Server Settings - SMTP
On build 6067, when I try to send a test email, or send an email via the server settings menu, the program will just say "Loading" and won't progress any further?
ServiceDesk Plus keeps crashing
Our service desk plus keeps crashing every time we restart it. This has been ongoing for over a week now. Keeps bringing SDP-Crash Out of Memory error. please assist.
Wrong time in the reports section
Hi After changing the daylight saving time , the reporting hours in ADAudit Plus software have changed. On the main page of the software, the synchronization clock is correct But when I go to the reports, section User Logon Activity , Indicates one
Time Generated Incorrect by Years?
Hi, I've just finished installing ADAudit and am starting now to configure things but yesterday I switched on all the critical alerts and over night received a few emails. One of them is titled PowerShell Base64 encoded shellcode but something's not
Wireless authentication auditing
I have my wireless controller passing info into ADAudit. Can ADAudit plus monitor who logs onto the SSIDs that I have available? I would like to know who connects and when they connect.
Blank webpage loading after ServiceDesk startup
Hi, I'm trying to setup a new install and I have a lot of trouble getting SDP to start however after closing some background apps and playing around I finally got it to start but now it just loads a blank webpage with 0 code in it after it starts. Attached
Filtering tasks / Hiding closed tasks on a request
Hi, I'm a ServiceDesk newbie. Does anyone know if it's possible to filter/hide completed tasks from the Task List view on a Request? Some of our requests will have several tasks associated with them to track resolution of reported issues. It'll be useful
I can not upload a FORTINET-FORTIGATE-MIB.mib at MIB Browser on opmanger
I have fortigate 1000d firewalls and I want to moritor CPU and Memory. then I downloaded a Mib file on my firewall box and I got FORTINET-FORTIGATE-MIB file. It has size 235KB. then I used the opmanager browser to upload and I have got some error "MIB
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