How to implement help desk driven identity and access management with the Jira-ADManager Plus integration

How to implement help desk driven identity and access management with the Jira-ADManager Plus integration

As organizations scale up, the help desk ticket volume also grows parallelly. IT help desk tickets for password reset, user account lockouts and user provisioning often involve switching between the help desk console and other applications. Hence they take up a significant amount of time and can drive up the labor costs.

An easy solution to this problem is to integrate the help desk and AD management consoles. 

Integrating ADManager Plus with a help desk application like Jira can be useful for help desk technicians to easily and quickly perform important identity management tasks like creating, deleting, enabling, disabling or unlocking a user account; resetting passwords; etc. from within their help desk console.

 

Steps to integrate ADManager Plus with Jira

Before getting started,

  • If you're an existing user, ensure that you've updated ADManager Plus to the latest version. The integration with Jira is supported by versions 7064 and above.

    1. Login to a Jira instance as the admin.

    2. Download the ADManager Plus application from Atlassian marketplace. A .jar file will get downloaded.

    3. Now click Upload Apps from the left pane. Choose the .jar file and click Upload.

    4. Click on Manage apps on the left pane.

    5. Use the search option to find ADManager Plus and install it.

    6. Select the ADManager Plus app listed under User installed apps. Click Configure.

    7. Enter ADManager Plus' Server URL. Under Admin Credentials, enter the User Name, Password and Domain name.

    8. Click Finish.

You can learn more about the integration and its benefits, here. ADmanager Plus also offers out-of-the-box integration with other help desk management tools like ManageEngine ServiceDesk Plus, ServiceNow and Zendesk.  You can know more about it here.

 

Tune in next week for another quick tip for better identity and access management!

 

Cheers,

Team ADManager Plus.