[Free e-book] Optimize usage, and save on cloud infrastructure spending using ITOps analytics
Organizations move to the cloud in an attempt to save costs. But sometimes, they end up spending even more on their cloud infrastructure. Don't let this happen to you! Read our e-book to discover how to optimize cloud infrastructure usage, and stay within
[Free e-book] Optimize usage, and save on cloud infrastructure spending using ITOps analytics
Organizations move to the cloud in an attempt to save costs. But sometimes, they end up spending even more on their cloud infrastructure. Don't let this happen to you! Read our e-book to discover how to optimize cloud infrastructure usage, and stay within
Request Closing Rules No Longer Working
Having used the platform for many years, we have realised that our tickets (marked as resolved), no longer auto close, as part of the request closing rules. This previously worked (possibly prior to 10.0 Build 10000 upgrade). The issue came to light,
Free SDPOndemand for COVID-19 vaccination centers [High Priority]
Hey guys, I had asked a few questions to start a SDPOndemand (free) tenant: i've gotten back answers. Because the given answers were 'short' and 'default' answers I wanted to highlight the purpose of what we are trying to do. See ticket 6694855 for the
How to get the IP (and other attributes) of an Asset (CI) using CMDB API ?
Hello. I'm trying to use the CMDB API to get the IP address of the CI's present in the CMDB. But I can't get the the CI details API endpoint to return any extra attributes. The most I can get it to return is: CI Name CI Type Site Description Acquisition
[Term of the Day]: Dogfooding
Term of the Day “Dogfooding” Definition — What is a Dogfooding? In modern IT terminology "Dogfooding" or “Eating your own dog food” is a software practice where a company uses its own product. The term is sometimes shortened simply to "dog food"
Schedule reports in Excel to local path or network path
Can I schedule a report to save the excel file instead of email it? I need Power BI to pickup the excel as a datasource and I'd like to update it daily. Or, you know, provide the SQL query behind it so I can just grab the info from the database (server
"E-mail İd(s) To Notify" field
Hi, İ configured this field. however, no mail was sent to the specified email address. How can I fix this issue?
Update Milestone Actual Start, Actual End, Scheduled Start and Scheduled End datetime based on what is updated in associated tasks: Huge time saver
Request: Update the Milestone Actual Start datetime, Actual End datetime, Scheduled Start datetime and Scheduled End datetime based on what is updated in the associated tasks. If there is a way to do this now or some sort of backend scripting please let
Microsoft and Mozilla release updates to address vulnerabilities in Chromium for Edge and Firefox respectively
Hello everyone, Mozilla has fixed a critical security vulnerability in Firefox 85.0.1 and Firefox ESR 78.7.1. This vulnerability is due to the Buffer overflow in depth pitch calculations for compressed textures in the Angle Graphics Library. It affects
Microsoft and Mozilla release updates to address vulnerabilities in Chromium for Edge and Firefox respectively
Hello everyone, Mozilla has fixed a critical security vulnerability in Firefox 85.0.1 and Firefox ESR 78.7.1. This vulnerability is due to the Buffer overflow in depth pitch calculations for compressed textures in the Angle Graphics Library. It affects
Microsoft and Mozilla release updates to address vulnerabilities in Chromium for Edge and Firefox respectively
Hello everyone, Mozilla has fixed a critical security vulnerability in Firefox 85.0.1 and Firefox ESR 78.7.1. This vulnerability is due to the Buffer overflow in depth pitch calculations for compressed textures in the Angle Graphics Library. It affects
[Term of the Day]: Extranet
Term of the Day "Extranet" What is Extranet? An extranet is a private network similar to an organization's intranet, but typically open to external authorized parties, such as business partners, vendors, key customers, prospects and so on. It plays
This request will not be considered since passing... while submitting a new PM
When I want to save a new Preventive Maintenance task, SDP shows me this error: This request will not be considered since passing more parameters to server might result in vulnerability issues I don't see this error in the fresh install of SDP. I attached
How can you order your milestones without a custom field to control order?
I need to order my milestones properly. I cannot use Scheduled Date as there may be many on the same date, but some should happen first. There is no field for like sequence or order so the only way I know to do this is to put a sequence or something in
Database
Is there a way to update tickets via the database directly? I am trying to resolve old tickets (10 or more years old) Change OPEN to RESOLVE and Add a default resolution. I know DB queries much better than Python. IS this possible? Thanks
API V3 History
After I send a API V3 GET request to {localhost}/api/v3/requests/{request-id}/history, I get a list of differents. But the description changes are not reflected in this list. Only ID 'current_value' shown.. How can I get the text of the diff?
Zero-day CWE-415 in Internet Explorer, actively exploited in the wild
Hello everyone, A Zero-day in Internet Explorer, already being actively exploited in the wild, has been publicly disclosed. CWE-415 - Double Free is a critical remote code execution vulnerability that when exploited lets remote attackers execute arbitrary
Zero-day CWE-415 in Internet Explorer, actively exploited in the wild
Hello everyone, A Zero-day in Internet Explorer, already being actively exploited in the wild, has been publicly disclosed. CWE-415 - Double Free is a critical remote code execution vulnerability that when exploited lets remote attackers execute arbitrary
[SOLVED] Upgrade from 9336 to 9400 was terminated by the unexpected error
Dear Expert, We're going to upgrade our system from 9336 to 9400. While testing the upgrade in the testing system, the upgrade was terminated by the unexpected error while the system was doing the backup. Kindly refer to the attached file "Unexpected
Automatically assign a request to a technician previously assigned to him
Hi, [Scenario] Suppose there is a request that must flow between several support groups to be completed. For example we have request (service catalog) as "Provide Virtual Machine for a service". This request should be done by Infrastructure and Security
Missing Agent
I have a user whose machine is in the ME inventory but they do not have the agent running. They have the directoryAs you can see there are a lot of files missing from the directory. How can I recover he agent function without Administrator access to the
NetFlow Analyzer free online training series
This free online training series will be your guide to eliminate network and bandwidth management troubles while helping you get a better hang of using our integrated bandwidth management solution. Keeping in mind the convenience of IT personnel across
Mobile Device Manager Plus - Free training series!
Join us on 2nd, 9th October and 16th February 2021 at 6:30 GMT or 11:30 EST for a free training session on ManageEngine's enterprise mobility management solution - Mobile Device Manager Plus! Following topics will be covered on February 2: Device Onboarding
Due by date value remaining -NA
HI Team, For some SR's due by date value is remaining as NA please clarify . Note: SLAs are configured
ZRMEModulesCopy.xml not found
Hi, I upgrade SDP to latest version successfully and then fresh install and restore database. Every things is okay, but my integration to Analytics plus has failed. We read zreport.log and see ZRMEModulesCopy.xml not found. I found ZRMEModulesCopy_temp.xml
11139 Post Update Page Does Not Open!
The system has been updated to version 11139. However, when the username and password are entered, https://login.jsp/?SkipNV2Filter=true redirects to the page and the page does not open.
ADSelfService Plus in a mixed IPV4/IPV6 Environment (with solution)
Seems that while the version 6.0 Build 6013 and older versions of the AD SelfService Plus program (ADSP) only works with IPv4, and it flat out will not work at all in a mixed IPv4/IPv6 environment. With many networks n the mixed environment now, the Self
Linux Patching
Hi there, i am new to Desktop Central and try to figure out if it fits our needs. We need to patch linux operating systems that have also custom repositories configured. Is that possible with the update manager part od desktop central? Configure own
Adding Second Domain
We have 2 separate domains in 2 physical locations. We connect through a site to site vpn. When I try to add the second domain It will not connect. I was told it is probably a network issue. They want to know what ports need to be opened between my PMP
Desktop Central best practices for VM Host and VM instances patch management?
Is there any documentation on Desktop Central's best practices for patch management on VM instances and the VM host? Would you set up separate tasks for the VM instances and VM hosts and then stagger the reboot schedules to prevent a host from rebooting
Desktop Central Automated Patch Deployment not working for WebEx Teams
Hello, we have several Rules for automated Patch Deployment, for Example Deployment for WebEx Teams. Actually, the Version 41.1.0.17621 should be deployed, but failed with: Eine andere Version des Produkts ist bereits installiert. Die Installation dieser
Generate a report in AD that shows the computer and user logged in
How can I get a report in AD to show me the computer name and the current user logged into it?
How to get software report that same as control panel of windows
Hi, I have requirement from my manager. He want the software inventory report that get information from windows control panel/programs and feature menu. Could you please suggest me how to got them. Best Regards,
[Term of the Day]: Zip Bomb
Term of the Day “Zip Bomb” Definition — What is a Zip Bomb? The classic Zip Bomb is a tiny zip archive file, also know as 'Zip of Death' or 'Decompression Bomb'. It is usually a small compressed file that can contain malicious data. On extracting
Device deleted
When a device is deleted in NCM does the device configuration get deleted as well?
[Tips & Tricks] Setting up Zia reopen to manage completed requests
One of the longest-running requirements we've had from our customers, was, "a mechanism to prevent the thank you note from reopening resolved/closed requests." Responses like Thank you, Out-of-office automated emails and the likes that reopen completed
Chrome fixes one high-severity vulnerability with update 88.0.4324.150
Hello everyone, Google has released it's Chrome stable channel update 88.0.4324.150 for Windows, Mac and Linux. This update fixes one high-severity security vulnerabilities, the details of which are given below: CVE ID Vulnerability Severity CVE-2021-21148
Chrome fixes one high-severity vulnerability with update 88.0.4324.150
Hello everyone, Google has released it's Chrome stable channel update 88.0.4324.150 for Windows, Mac and Linux. This update fixes one high-severity security vulnerabilities, the details of which are given below: CVE ID Vulnerability Severity CVE-2021-21148
Chrome fixes one high-severity vulnerability with update 88.0.4324.150
Hello everyone, Google has released it's Chrome stable channel update 88.0.4324.150 for Windows, Mac and Linux. This update fixes one high-severity security vulnerabilities, the details of which are given below: CVE ID Vulnerability Severity CVE-2021-21148
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