Health Meter removed on SDP 11.2
Health Meter removed on SDP 11.2, why?
WAF Alerts for Excesive use of Special Characters
Hello, Recently we have ADSelfservice Plus tool published in a Azure Gateway and if the enable there the WAF the notice the following rules issues. Detects basic SQL authentication bypass attempts 2/3 o Matched Data: \":10,\"T found within ARGS:NAVIGATION_DETAILS:
Contrac Report
Hi team, How are you? I am trying to generate a report showing me the services covered by contract. In the fields available to generate the report, there is no " services covered" field. Can you help me to generate this report? It would not be a problem
Unhandled exception when attempting to run command via script or remote CLI
I'm trying to run the program c:\Program Files (x86)\Dell\CommandUpdate\dcu-cli.exe remotely via desktop central, and cannot get it to work. If I try to run the exe with any of its supported flags, get an error. If I try to run it via remote CLI: Unhandled
SSL Scan Issuer Issue
Hello, we have a wildcard cert from an external CA that we are trying to scan our network for to see which servers have the cert. However, we also have the same wildcard cert issued internally. So what KMP is doing, if it first finds a server with the
IO Operation Failed, No Certificate Found
Hello, during a scan of the same subnet, some servers certs are found while others, I get "IO Operation Failed, No Certificate Found" - However these servers DO have a certificate on them. What does IO operation Failed mean?
[Term of the Day]:Blended Threat
Term of the Day “Blended Threat” Definition — What is Blended Threat? A Blended Threat is a type of exploit that uses multiple techniques to attack a system. In general, cyberattacks tend to have only one attack vector, however, blended attacks
OpManager Intgerface Graph - Total Bytes vs Traffic
I'm trying to determine the actual interface utilization of a link between two devices and I'm confused as to what the difference is between "Total Bytes Transferred" and "Interface Traffic"? I understand a bit and byte are two different measures of data however both graphs show different values in "M"... so is it a difference of Megabytes vs Megabits? Even then it doesn't add up and both graphs cover the same time interval. I just want to know, over a given time interval, how much that link is
Analytics Plus start service issue
Hi, Today, I restart service to install new SSL certificate for Analytics Plus. Unfortunately I occurs with this problem that service not start. I attached my screenshot to see this problem and put logs in below section: [11:25:52:964]|[04-13-2021]|[com.adventnet.db.adapter.postgres.DefaultPostgresDBInitializer]|[INFO]|[1]:
[SOLVED] How do I open the ticket just created with API?
I'm a PowerShell scripter that has done a couple of things to automate opening/closing tickets for our agency. Currently, we have a script that lets our techs quickly create tickets (some open, some closed) for phone calls they receive. To give a quick look at what we're doing, we first initialize a bunch of variables that have already been determined, such as $Subject, $Details, $Tech, and $PhoneInUser. ##Host Information## $sdphost = "http://localhost:8080/" $url = $sdphost + "sdpapi/request"
Google fixes several high-severity vulnerabilities in Chrome with its 90.0.4430.85 update
Hello everyone, Chrome stable channel has been updated to 90.0.4430.85 for Windows, macOS, and Linux. This update comes with fixes for several high severity vulnerabilities. Google has also acknowledged the reports of exploits for CVE-2021-21224 and
Google fixes several high-severity vulnerabilities in Chrome with its 90.0.4430.85 update
Hello everyone, Chrome stable channel has been updated to 90.0.4430.85 for Windows, macOS, and Linux. This update comes with fixes for several high severity vulnerabilities. Google has also acknowledged the reports of exploits for CVE-2021-21224 and
Google fixes several high-severity vulnerabilities in Chrome with its 90.0.4430.85 update
Hello everyone, Chrome stable channel has been updated to 90.0.4430.85 for Windows, macOS, and Linux. This update comes with fixes for several high severity vulnerabilities. Google has also acknowledged the reports of exploits for CVE-2021-21224 and
Mozilla releases security updates for Firefox 88, Firefox ESR 78.10, and Thunderbird 78.10
Hello everyone,Mozilla has fixed several security vulnerabilities in Firefox 88, Firefox ESR 78.10, and Thunderbird 78.10. The details of the vulnerabilities fixed are as follows: Platform CVE ID Vulnerability Impact Firefox 88, Firefox ESR 78.10,
Mozilla releases security updates for Firefox 88, Firefox ESR 78.10, and Thunderbird 78.10
Hello everyone,Mozilla has fixed several security vulnerabilities in Firefox 88, Firefox ESR 78.10, and Thunderbird 78.10. The details of the vulnerabilities fixed are as follows: Platform CVE ID Vulnerability Impact Firefox 88, Firefox ESR 78.10,
Mozilla releases security updates for Firefox 88, Firefox ESR 78.10, and Thunderbird 78.10
Hello everyone, Mozilla has fixed several security vulnerabilities in Firefox 88, Firefox ESR 78.10, and Thunderbird 78.10. The details of the vulnerabilities fixed are as follows: Platform CVE ID Vulnerability Impact Firefox 88, Firefox ESR 78.10,
How to add OAuth provider correctly
Hi, I have an internal rest api that accepts oauth, and when I attempted to request add oauth provider for an alarm action, there are some config items that I cannot be sure: the rest api accepts token request in this requirement, illustrated in curl
[Term of the Day]: Network Sniffing
Term of the Day "Network Sniffing" What is Network Sniffing? Network sniffers, also known as network analyzers, is a passive technique that monitors network communication, decodes protocols, and examines headers and payloads for information of interest.
Add request with template via API
I use a request template where the description field has default text value with customized text style. When creating request via API, I specify the request template, and I need to append more text into the description field. How can I achieve that without
PMP postgres database structure
Hi there, Our current PMP database is running on Postgres and we are wondering if there is an easy way to sanatize or empty a copy of the database for some work we need to complete. We currently don't know the structure of the database but we'd like our
Change Stage Approval
Is there is way I can configure a stage so that it auto-approves? For example, I don't see any value in Approving the Submission stage as it will likely be the same individual that goes on to immediately complete the Planning Stage.
Asset Description - Truncates t0 250 chars without warning
Running MESDP 11.1 Build 11141 Editing a Description of an Asset seems to be limited to 250 chars. But the system doesn't give any warning about this in any way when editing/saving. I just lost a good chunk of notes on an Asset due to this. (i.e., I
SR linked with CR
Hi Team, We need to generate a report on SR linked with Cr
Yet another MAJOR BUG in ADSSP
Ticket # 4272254 raised with ManageEngine for this. Even though the settings in the ADSSP Admin portal is set to "Deny users from performing password reset/account unlock when partially enrolled", if a user has not enrolled but attempts to Reset Password
[Term of the Day]:Digital Detox
Term of the Day “Digital Detox” Definition — What is Digital Detox? The term Digital Detox refers to a modern concept. The word ‘Digital’ has many origins and meanings, in 1945 the word ‘Digital’ came to refer to computers. The word ‘Detox’ is a
IMAPS connectivity to MSO365 Mailbox
We are not able to get our on premise app to authenticate with MSO365 for Incoming mail. We are using IMAPs, and have set it up as recommended (see attachments for setup and MSO365 connectivity test), but still cannot get a Fetch to work.
PMP export database as CSV
Hi there, Is there any way to export the entire PMP database (postgres) to a CSV file? I tried the export to html option, but that contains only some of the information I required access to. Thanks!
Download files via API
I'm not having much luck with the following API option: https://www.manageengine.com/products/passwordmanagerpro/help/restapi.html#downloadfile Using PowerShell I cannot submit the request using invoke-webrequest/restmethod as they don't allow -body with -Method 'Get' "Cannot send a content-body with this verb-type." I've tried it as 'Post' (just out of curiosity) though I know it shouldn't work anyway, and it doesn't, I get: "The remote server returned an error: (400) Bad Request." It also fails
$AllTechnician Variable in Change View Breaks Planning Fields - v11140
Hello! Ever since upgrading from v11133 to v11140, we've been having an issue where if the $AllTechnician variable is present in a Change in the "Change View" field on the Submission tab, then the Planning tab no longer saves input. You can type in the
How to export device database while perform NMS migration to VM
Hello colleagues, could somebody advise topics/materials/approach, how to export OpManager database from existing NMS server and import it on to newly configured server? Best regards,
Issue update to 10515 to 11000
Hi Following the migration sequence in https://www.manageengine.com/products/service-desk/on-premises/migration-sequence.html, I want update from 10515 to 11000 and follow to 11202. Download the 11000 ppm file an get error: Record not found Please re-try
Editing a script
Greetings colleagues. Help me figure out the script / * set days and hours from the current date * / / * Date Field * / var fieldName = 'DUEBYDATE'; / * you can choose the value 0 to 27 days * / var nextDay = 2; / * you can choose the value 0 to 23 hours
Work Log Required
Hi everyone, is it possible to insert an automatism that allows the system to ask the technician to enter the worklog before the ticket is closed?
RDP Authentication
Is there a way to click on a resource and it find the account that you have logged in with to connect via RDP. It finds your password in AD? or a faster way then i currently see.
Change database IP in ADSS without configure again
Hi, We use SQL for ADSS in another server, and we are changing the IP in few weeks. Is there any way to change only the SQL server IP and not configure again the database in ADSS which doesn't permit to configure the same database name. Regards,
Report executed date error
I'm getting this now:
Report for Operations made by Technician
Hi! We are facing an issue where a technician assigned requests to another technician and now they can't find the requests anywhere - even after extensible search we were not able to provide help. So now my idea was to generate a report on operations
Running Python Script fails on file_Path
Hi, trying to use my first Python script for ServiceDeskPlus I keep running into an error that drives me crazy. The script has been downloaded here (Script to send reminder emails to requester when there is no response from them for more than a specified
[Term of the Day]: Digital Divide
Term of the Day "Digital Divide" What is Digital Divide? Digital divide, also known as the digital split is a term that refers to a distinction of people who do and do not have access to information and communication technologies (ICTs). With digitization,
Upgrade from 9402 to 10000
I am trying to upgrade service desk plus from 9402 to 11202. So I am trying to update it first to 10000 but it is not upgrading. It just give a message that uninstallation is complete and close button (in attachment). Log files are in attachment. File
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