Business Rule with Status set to Closed not working
I have a couple ticket types that come through that can be automatically closed when we get them. I have business rules set up for these, but the status is not going to Closed.
The business rule is working however, as it sets the category, subcategory, item, group, and technician correctly.
But the status change is the first action in the business rule (and closure rules won't let the ticket be closed without the other stuff filled in).
I have deleted the status change action and re-added it after the other actions, but it always goes back to the top of the action set - and I assume this is why it's not being closed.
Any thoughts?
The business rule is working however, as it sets the category, subcategory, item, group, and technician correctly.
But the status change is the first action in the business rule (and closure rules won't let the ticket be closed without the other stuff filled in).
I have deleted the status change action and re-added it after the other actions, but it always goes back to the top of the action set - and I assume this is why it's not being closed.
Any thoughts?
Topic Participants
Simon Worth
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Will Johnson
Sriram K.S
Jose
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