[SOLVED]DMZ
Hi, weird think. We want to enable teachers from our schools to submit requests to our Servicedesk. So we setup servicedesk as subdomain:8080 within our DMZ. The Frontend is accessible and login possible for teachers. They can submit request etc. Seems
Security updates released for Microsoft Edge for chromium business (90.0.818.39)
Hello everyone, Microsoft Edge for Chromium business has been updated to 90.0.818.39. This update comes with fixes for several high severity vulnerabilities. The details of the vulnerabilities are as follows: CVE ID Vulnerability Severity CVE-2021-21201
Security updates released for Microsoft Edge for chromium business (90.0.818.39)
Hello everyone, Microsoft Edge for Chromium business has been updated to 90.0.818.39. This update comes with fixes for several high severity vulnerabilities. The details of the vulnerabilities are as follows: CVE ID Vulnerability Severity CVE-2021-21201
Security updates released for Microsoft Edge for chromium business (90.0.818.39)
Hello everyone, Microsoft Edge for Chromium business has been updated to 90.0.818.39. This update comes with fixes for several high severity vulnerabilities. The details of the vulnerabilities are as follows: CVE ID Vulnerability Severity CVE-2021-21201
Top Assets based on Incident request
Hello, Is it possible to run a query to get assets lists by number of tickets opened?
Custom script resolve request
Hello, I'm need to resolve request via custom trigger script, how can I do it? The documentation become vague and confusing at the point of constructing result json: there are OPERATIONNAME, OPERATION_NAME, EDIT_REQUEST, UPDATE_REQUEST, some sample script
Configuration Processing Workflow
I am trying to get a handle on what the workflow is on the following scenario on Desktop Central. - Configuration created in Desktop Central (software installs) where the target is an AD Security Group. Members of this group are computer objects
I am really confused about getting the workflow and automation working
I am really confused about getting the workflow and automation working in this senario: Every 3 months an email report is generated showing the list of computers in our Disabled Computers OU The email report should start the workflow and notify the approver
Setting Due Date automatically on Service Catalog.
We have set up new hire request Service Catalog forms for our users. Part of the form requires the user to enter the start date of the user. We do this through a custom date field in the Service Catalog form. Is there a way to either present the requester with the Due Date field, or set ServiceDesk to copy the value from the custom field into the Due Date field? I saw a similar article with someone trying to do this, but it looks like he was setting the site value instead. Thank you. Dave
Trigger flow or new service request based on custom field value [Employment End date]
Hi Team, We are creating a user onboarding form on SE+ where we have a field for an employment end date for contractors. [Background: as per a new policy, any contractor / 3rd party access needs to be time bound, meaning with a start and end date] I would
Power shell Script after user creation
I am looking to run a custom PowerShell script after user creation to add a users to a O365 only group. I am having trouble figuring out if you need to run commands to connect to Exchange Online first or not. We use Modern authentication in our environment.
Remote Control Catalina/Big Sur Mac Cloud version
Good Afternoon, We are considering switching from the on prem to cloud version and are unable to get the permissions squared away by using the mobileconfig file as detailed on this website: https://www.zoho.com/assist/kb/unable-to-control-mac-devices-above-10.14.html
Masterclass 2021 - Episode 3: Build Efficient Change Workflows Using ServiceDesk Plus Cloud (28th April)
In the third episode of the ServiceDesk Plus Masterclass 2021, we will discuss how you can craft effective and efficient Change Workflows using ServiceDesk Plus Cloud. We will also discuss how you can tweak different aspects of your change enablement
Masterclass 2021 - Episode 3: Build Efficient Change Workflows Using ServiceDesk Plus (29th April)
In the third episode of the ServiceDesk Plus Masterclass 2021, we will discuss how the new visual workflow builder helps you create effective and efficient Change Workflows using ServiceDesk Plus. We will also discuss how you can tweak different aspects
How to set first call resolution for a request in ServiceDesk Plus?
First Call Resolution (FCR) is a powerful and valuable metric which serves as a Key Performance Indicator for the operational performance of a technician and customers' satisfaction. FCR helps the administrator to comprehend if the customer's problem or inquiry has been resolved by the technician on the first call. A technician can mark FCR for a request only when the administrator provides edit permission to a technician for resolving, closing a request and to edit a closed request. Here's a short
Patch Tuesday April 2021 updates
Hello everyone, Below is a quick update on the April 2021 Patch Tuesday release New Security Bulletins : Security Update For Exchange Server 2013 CU23 (KB5001779) (CVE-2021-28480) (CVE-2021-28481) (CVE-2021-28482) (CVE-2021-28483) Security Update For
Patch Tuesday April 2021 updates
Hello everyone, Below is a quick update on the April 2021 Patch Tuesday release New Security Bulletins : Security Update For Exchange Server 2013 CU23 (KB5001779) (CVE-2021-28480) (CVE-2021-28481) (CVE-2021-28482) (CVE-2021-28483) Security Update For
Patch Tuesday April 2021 updates
Hello everyone, Below is a quick update on the April 2021 Patch Tuesday release New Security Bulletins : Security Update For Exchange Server 2013 CU23 (KB5001779) (CVE-2021-28480) (CVE-2021-28481) (CVE-2021-28482) (CVE-2021-28483) Security Update For
Security updates released for Microsoft Edge for Chromium 89.0.774.77
Hello everyone, Several security vulnerabilities have been fixed in this 89.0.774.77 update for Microsoft Edge (Chromium-based). The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity CVE-2021-21206 Use after free in
Security updates released for Microsoft Edge for Chromium 89.0.774.77
Hello everyone, Several security vulnerabilities have been fixed in this 89.0.774.77 update for Microsoft Edge (Chromium-based). The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity CVE-2021-21206 Use after free in
Security updates released for Microsoft Edge for Chromium 89.0.774.77
Hello everyone, Several security vulnerabilities have been fixed in this 89.0.774.77 update for Microsoft Edge (Chromium-based). The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity CVE-2021-21206 Use after free in
Google fixes several high-severity vulnerabilities in Chrome with its 90.0.4430.72 update
Hello everyone, Chrome stable channel has been updated to 90.0.4430.72 for Windows, macOS, and Linux. This update comes with fixes for several high severity vulnerabilities. The details of the vulnerabilities are as follows: CVE ID Vulnerability Severity
Google fixes several high-severity vulnerabilities in Chrome with its 90.0.4430.72 update
Hello everyone, Chrome stable channel has been updated to 90.0.4430.72 for Windows, macOS, and Linux. This update comes with fixes for several high severity vulnerabilities. The details of the vulnerabilities are as follows: CVE ID Vulnerability Severity
Google fixes several high-severity vulnerabilities in Chrome with its 90.0.4430.72 update
Hello everyone, Chrome stable channel has been updated to 90.0.4430.72 for Windows, macOS, and Linux. This update comes with fixes for several high severity vulnerabilities. The details of the vulnerabilities are as follows: CVE ID Vulnerability Severity
SDP 11202 critical issue
Hello! Just to let you know... On SDP build 11202 there is no possibility to edit/save ANY asset. It just throws error Unknow error occured. Clearing out any asset fields or attributes not helping. On SDP build 11201 everything seems good. Assets are
SDP MSP - Android Cannot connect to server when on mobile data
Hi, We have setup the server on a machine in the office. We used port 8084 as to avoid conflicts with other services running from the same server. Using our mobile devices we are able to use the app without issue when pointing the devices to the public
browser-security-plus
Hi , About Manageengine Browser-security-plus 1-it's agentless? 2-Can I Integrate browser-security-plus with Desktop central?
Multi Select does show in Service Catalog
Dear Support, We are not able to find Multi Select additional field in the Service Catalog Template as it shows in the incidence Template. PFA
Why instance owner can't change production to pre-production
Hi, I created a new instance and change to production status for test, now I want to change instance status to pre-production. Already I can not. In this situation I don't want to show this instance to users. What should I do? Build No: 11.1.35 DB: MS
MEDC Server starting issue.
Hi Team, my MEDC server is stuck on starting, I've performed various troubleshooting steps but nothing worked. the Screenshot and logs file is attached please help me with this issue, looking forwards for your response Thanks & regards Faraz,
POPIA compliance series #4: Ensuring efficient management of access to shares and servers with sensitive personal information
Managing access to shares and servers is a core objective of identity and access management (IAM). POPIA mandates that all processing of personal information pertaining to citizens of South Africa should be done lawfully and the processing organization
Firewall Graphs with wrong time (GMT-3)
I'm testing Opamanger (12.5.333) with sonicwall firewall. My problem is the time in graphs that not respect my time zone. This is the Live Syslog Viewer example: <134> id=firewall time="2021-04-14 11:58:43 UTC" fw=192.168.10.1 ... Inside Interface Graphs,
Request Approval Time
Dears, Hi, would you please prepare the below report? َ1- Average time it takes for a request to be approved by technicians 2- Sum of time it takes for a request to be approved by technicians required filed: approver name (or email) time to approve (Average+Sum)+approver
OpManager Service can't running
any ideas? This is wrapper.log file
Automatic Patch Deployment View
Ever since updating to 10.0.684, whenever I now go to Automatic Patch Deployment view, it defaults to Show Tasks Created By All vs. Created By Me. I used to just set it as Created By Me and it stayed that way even if left or reloaded the page. Now it
v12.375 making you license more URLs?
I see in the latest release notes the following: OpManager: From now, users can only monitor upto 5 URLs without having to purchase a license. If more than 5, a separate "URL add-on license" has to be obtained based on the number of URLs you wish to monitor.
Exchange Reporter Plus' build 5607 with new email traffic threshold categories
Hello Everyone! We have released a new build of Exchange Reporter Plus, 5607, with alert notifications for email traffic threshold values. Highlights While scheduling Traffic Logs gathering task, users can now choose to receive alert notifications based
PMP agent problem
I am having an issue with PMP Agent to Server communications, receiving the following error message in the PMP WEB GUI file when I start the service. I can't seem to get PMP to reset the windows passwords reliably, about 100% of the time It fails with
Disable or bypass SAML without signing in
Our ADFS server has automatically renewed and replaced its ADFS Signing certificate, and this has broken our ability to sign in to ServiceDesk Plus. Is there a way without signing in to either disable SAML or to temporarily bypass it for one sign in?
[Term of the Day]:Poof of Concept
Term of the Day “Poof of Concept” Definition — What is PoC? The term Proof of Concept (PoC) sometimes referred to as Proof of Principle. It is the best possible way to start your ideas when you just have a wish list or an initial vision. In general,
Next Page
