Generate a report in AD that shows the computer and user logged in
How can I get a report in AD to show me the computer name and the current user logged into it?
How to get software report that same as control panel of windows
Hi, I have requirement from my manager. He want the software inventory report that get information from windows control panel/programs and feature menu. Could you please suggest me how to got them. Best Regards,
[Term of the Day]: Zip Bomb
Term of the Day “Zip Bomb” Definition — What is a Zip Bomb? The classic Zip Bomb is a tiny zip archive file, also know as 'Zip of Death' or 'Decompression Bomb'. It is usually a small compressed file that can contain malicious data. On extracting
Device deleted
When a device is deleted in NCM does the device configuration get deleted as well?
[Tips & Tricks] Setting up Zia reopen to manage completed requests
One of the longest-running requirements we've had from our customers, was, "a mechanism to prevent the thank you note from reopening resolved/closed requests." Responses like Thank you, Out-of-office automated emails and the likes that reopen completed
Chrome fixes one high-severity vulnerability with update 88.0.4324.150
Hello everyone, Google has released it's Chrome stable channel update 88.0.4324.150 for Windows, Mac and Linux. This update fixes one high-severity security vulnerabilities, the details of which are given below: CVE ID Vulnerability Severity CVE-2021-21148
Chrome fixes one high-severity vulnerability with update 88.0.4324.150
Hello everyone, Google has released it's Chrome stable channel update 88.0.4324.150 for Windows, Mac and Linux. This update fixes one high-severity security vulnerabilities, the details of which are given below: CVE ID Vulnerability Severity CVE-2021-21148
Chrome fixes one high-severity vulnerability with update 88.0.4324.150
Hello everyone, Google has released it's Chrome stable channel update 88.0.4324.150 for Windows, Mac and Linux. This update fixes one high-severity security vulnerabilities, the details of which are given below: CVE ID Vulnerability Severity CVE-2021-21148
We unable to find online technicians on ticket portal. Please advise
This issue is not for the entire team. Find the below image for your reference.
[ Live demo ] See Log360 in action!
Hello! Here's a chance for you to be a part of a virtual guided tour of our security information and event management (SIEM) solution — Log360. This tour will explain in detail how you can meet the security, auditing, and compliance requirements of your organization. Hey, count me in. Be a part
Attaching file using the Solutions | workaround area of a problem later gives 404 error upon trying to download file.
Attaching file using the Solutions | workaround area of a problem later gives 404 error upon trying to download file. This seems to be a Service Desk + bug. A workaround is to attach the zip file to main problem tab area of a PR. .. or to a task or the
Problem with send e.mail
Hi , from last saturday I can't send the e.mail and receive the mail ticket. the message is: Invio e-mail non riuscito. Command : MAIL FROM:, Return Code : 530, Response : 530 5.7.1 Client was not authenticated The request are in servidesk when the user
[SDF-46783] Variable operational hours on working days
Presently we provide extended hours M-Th, but reduced help desk hours on the weekend (much like ManageEngine support). I would like to set different hours for Friday, Saturday, and Sunday within the Configuration Wizard of SDP. Presently SDP only allows
Generate SMS or Email alerts when a remote office distribution server is down or is not replicating
We think it would be helpful to have it set so if a distribution server goes down or loses connection with the central server we can generate an email or SMS alert. Right now we handle this by manually checking the remote Offices screen daily
Desktop Central Cloud System Manager Not Loading
I use DC cloud and our agents recently updated to version 10.0.489.W. Today whenever I try to use anything in System Manager I get an infinite loading screen. I am still able to do a remote desktop session. I am not sure if this was caused by the update
[Term of the Day]: SoC
Term of the Day "SoC" Definition — What is SoC? SoC, stands for system-on-a-chip is an integrated circuit that incorporates a majority of components (chipset features) present on a computer into a single silicon chip. Along with a processor, the SoC
Alias URL Not Working
When I type in an Alias URL, save changes and then click the "Open alias URL in a new window" option, I do not get the correct page. Instead I get the standard "Windows cannot open this page" message. What is causing this problem?
Approval Error
Hi, Wondering if any of you can help. When we send tickets for approval we get this error: I have also found the same error when trying to edit the template for approver 1. Does anyone know how to fix this, my thought is the file containing the template
Show a document attached to a user in the self service portal as an asset
Hello Community, I would like to know if there is a way to attach a document to a user as an asset or as a configuration item, so that the user can access the document from the self service portal, like he can do with his workstation or other assets.
PC name change
Greetings, what is the best practice when we change a PC after scanned in example we have PC name PC-01 we make scan device and registered as an asset PC name changed by helpdesk team for a reason what is the best practice we have to do ? Regards;
!!! URGENT !!! : Field and Forms Rules 'Site' condition DOES NOT work
Hello - When I try to build a 'Field and Form' Rule to Hide a field for Technicians based on a specific Site, it does not work. Why doesn't the "Site" selection provide a pick-list of values to choose from? It seems since we need to enter the client
O365 Manager Plus - Fixes and Enhancements [2020]
O365 Manager Plus Release Notes Release notes for build 4406 (Nov 12, 2020) Highlights: O365 Manager Plus is now M365 Manager Plus: O365 Manager Plus has been rebranded to M365 Manager Plus. Issues fixed: The issue that occurs in mailbox auto reply configuration
Create your first teams and channels
Microsoft Teams helps people within and outside your organization to come together and collaborate effortlessly on projects, carry out inclusive conversations, share documents securely, hold quick telemeetings, and more. It also acts as a central platform
Syslog Devices are not forwarding logs to Eventlog Analyzer
Dear My Colleagues I have Eventlog analyzers and I added several Redhat servers but the logs are not collected and syslog count is zero . I check the syslogs.out file and I found this error [4744][UDPCollector::WSAGetOverlappedResult][Error]0X2738:A message
Microsoft-Windows-Eventlog : Audit events have been dropped by the transport. 0
What dis this mean and should I be concerned about this. We have just installed the distributed version and I am new to eventlog analyzer. I ma alos looking for some good online vidoes that shows me how to use this and what is required to configure the
Generate API Key for all users
Hello, I need to generate the API Keys for users so they can login in the SDP App, I have enable the "Allow Automatic Generation of API Key" option on SDP but i'm not sure how does it work, and i don't want to generate the keys manually. i attach some
Custom automation script based on empty attribute
Hello All, I have been fighting for days to figure out how to get a custom automation PowerShell script to run for users with an empty attribute. The empty attribute report works great and finds the users needed, but then I am not able to get my custom
[SD-92864] ISREAD flag from false to true not show in History tab
Hi, When I assign request to other technician, SDP show me a flag as ISREAD that changed to FALSE. But when the other technician open the request, it doesn't show me change of flag in History tab. I think it's a bug. Please resolve it. What should I do?
[Term of the Day]: Disruptive Technology
Term of the Day “Disruptive Technology” Definition — What is a Disruptive Technology? Disruptive technology is an innovation that dramatically changes the way consumers, businesses and industries operate. Clayton Christensen popularized the idea
Google fixes security vulnerabilities in the 88.0.4324.146 stable channel update
Hello everyone, Google has released it's Chrome stable channel update 88.0.4324.146 for Windows, Mac and Linux. This update fixes several high-severity security vulnerabilities, the details of which are given below: CVE ID Vulnerability Severity CVE-2021-21142
Google fixes security vulnerabilities in the 88.0.4324.146 stable channel update
Hello everyone, Google has released it's Chrome stable channel update 88.0.4324.146 for Windows, Mac and Linux. This update fixes several high-severity security vulnerabilities, the details of which are given below: CVE ID Vulnerability Severity CVE-2021-21142
Google fixes security vulnerabilities in the 88.0.4324.146 stable channel update
Hello everyone, Google has released it's Chrome stable channel update 88.0.4324.146 for Windows, Mac and Linux. This update fixes several high-severity security vulnerabilities, the details of which are given below: CVE ID Vulnerability Severity CVE-2021-21142
Upgrade restrictions for users who have perpetual licenses without AMS
Dear User, As of now, perpetual license customers are allowed to upgrade even if the AMS (Annual Maintenance and Support) is not renewed. Moving forward, we are planning to stop the upgrade for the perpetual license customers who have not purchased the AMS license. Customer who have renewed their AMS license, and have obtained the AMS license as a .pdf document file, can contact us to get the AMS license as .xml file and apply it before continuing with the upgrade. Note: This restriction is not
Microsoft outlook Plugin
I need the download link for the Microsoft Outlook add-in. I need the Service Desk Microsoft outlook ad-in for our Microsoft outlook 2016. We do no have Office 365 so we cannot take advantage of the online version. I am looking for a method to manually
Cacerts file is getting replaced in latest builds
There is no reference or warning in release notes about cacerts being replaced. Due to this we faced problems with customer deployments where we have self signed certificates generated with gencert for Email, LDAPS communication etc. Please guys give
Update to 11139
Hi ALL! Anybody has successful update to 11139 ? I try test instance update and have many errors like 1) Caused by: com.microsoft.sqlserver.jdbc.SQLServerException: Transaction (Process ID 53) was deadlocked on lock resources with another process and
Unknown Error Code : -2146498270
Hello We receiving Unknown Error Code : -2146498270 while doing patching
Feedback Requested: Option for email notification when scheduled status change takes place
Hello SD+ Forum members! Looking for your valued input with regards to a feature request. Currently, as you may know, you can now schedule a ticket to change status automatically on a specified date and time. Noticing this change, when it happens, is the topic of this discussion. As implemented, the status of a ticket will silently change on the date and time specified and would be immediately noticeable to anyone on the requests tab with an appropriate filter selected. I and the SD+ support team
Allow truncating accesslog
We are trying to look at the accesslog log file, but it has grown to over 900 MB in size. Please add the option to configure this file to be pinched off and a new file opened at a certain size, foor example every 50 MB or so, configured up to 20 (or 30
[Term of the Day]: Semantic Web
Term of the Day "Semantic Web" Definition — What is Semantic Web? Semantic Web, an extension of the World Wide Web (WWW) in which data are given well-defined meaning (semantics), better enabling computers and people to work in cooperation. In 2001,
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