Problem while restoring DB Analytics Plus 4595
Hello, I have installed 4595 in my server. I made a backup yesterday prior to install 4600 service pack. I didn't use -p suffix to put a specific password. Yesterday night machine crashes completely so today I was forced to install on a new machine.
Desktop Central stuck service status: starting
After upgrading to the latest version, I went to start the service and it stays on service status: starting indefinitely. Rebooting has not helped. The service can be stopped and started in services.msc but the service never fully starts. Any advise on where to start troubleshooting would be appreciated as I am a rookie. Thanks, Nick
Accessing REST API with PowerShell - Get Method
Hello everyone, Ive been following the instruction on the REST API and have done the following.... Created an API user account. Generated an SSH key. set key to not expire. when using powershell , I am using the following line.. Invoke-RestMethod -Uri https://servername/restapi/json/v1/resources?AUTHTOKEN=####### but on the return I only get the following.... operation --------- @{name=Authentication; result=} What is it that I am missing here?? Do I need to include the API user account in the
Desktop Central - Can't sign in
Using Desktop central on prem - version - 10.0.684. Have users/techs set up to use 2FA (google). Saturday users reported not able to get past the login, where they needed to enter the google auth code. Server looked little frozen with windows updates.
How I can work with Additional Fields, type pick list in scenario in template rules
Hi! In Incident Templates on the tab rules fields and forms I can use scenario. I have Additional Fields in incident, type pick list. How I can work with it? Example: Additional Field: listOfMyThing=["one","two","tree"] API name udf_pick_35 Column
Copy/paste images doesn't work on Chrome
Dear all, Copy/paste images doesn't work on Chrome. On IE, there was a pop-up the first time I tried to paste an image. I accepted it and it's working. On Chrome I don't recall such a pop-up and it's not working. How can I solve this? Regards, Afonso Sá
Email Fetching Stopped Working
Background: Our network was hit with a pretty nasty virus that we have just finished recovering from. I noticed that since the day we were hit, the mail fetching has stopped making attempts to fetch email to auto-generate tickets (the timestamp of the
Performance issues with different functionalities
Version: 11.1.0 Build 11130 We are experiencing performance issues with different parts of the application. Users are unable to submit some Service Request Templates, while other templates function normally. The Service Requests that are not submitting
Role to asset acess
Hi, We have several technicians, each with a small warehouse of equipment - we want them to have access only to their own assets in Amin-->Roles I Create a role, but isn't "Assets" on this option "All in group & Assigned to Technician [Requests, Problems
[Term of the Day]: Hybrid Encryption
Term of the Day "Hybrid Encryption" What is Hybrid Encryption? Hybrid encryption is a method of encryption that incorporates both asymmetric and symmetric encryption to take the best from both of these methods to achieve enhanced security. Both symmetric
Send e-mail notification to technicians when "Unknown Request" created
Hi, I would like to get email notification when "Unknown Request" created. When an unknown user send a message to the service desk email address the system create a request but im not notified about and the request shown in the "Unknown Request" only.
[SDF-30504] Ability to select more than 1 attachment
When sending a reply, or attaching documentation (files) to requests, changes, replies, forwards, etc. we are limited to selecting 1 file at a time. This is can be time consuming because you have to go back and drill into the location to select multiple files separately. Technicians are resorting to using their own email with all files attached, having the helpdesk as a CC: so the correspondence is recorded. But this doesn't help if you want to see it in changes, or as an additional attachment to
UnicodeEncodeError can't encode u2019
I'm using a custom trigger to send an email notification when a request is assigned to a specific group. The trigger works some of the time, but if the request description contains an apostrophe, then I encounter this error: Traceback (most recent call last): File "sendemail.py", line 93, in <module> q=sendMailAndGetResponse(configuration,message) File "sendemail.py", line 50, in sendMailAndGetResponse smtpObj.sendmail(fromAdd, toAddList, message) File "D:\python\lib\smtplib.py", line 855, in sendmail
Set up business rules criteria
Hello Can someone please assist me or help me on how to set up business rules Scenario ( Upon creation ) Requester will create a request under category "Computer" Actions: This will be assign to group 1 ( Editing the request ) Assigned technician will
Windows patch scan on every reboot
Hi, I would very much like to be able to have my windows systems do a patch scan on every reboot. This is because most of my users have admin rights on their systems, so software installation/updating is not done only by desktop central. At the moment, it is often the case that (for example) DC will have patch scanned the system at 07:00 and be showing a list of applicable patches, but the system will have been restarted at 10:00 and the patches installed then. If I could have the DC agent do a patch
Restart Servicedesk via Deluge
Hi, Is pooisble Restart Servicedesk via Deluge?
Change Management - history of status changes made on a change request
SELECT chdt.changeid "Change ID", chdt.title "Title", orgaaa.first_name "Requested by", ownaaa.first_name "Technician", Longtodate(chdt.createdtime)
Desktop Central Setup
Hi, can anyone tell me how much time does Desktop Central UEM Edition take for 100 endpoints.. Can it be calculated per endpoint? Thx in advance. JJ
Chat action has been successfully initiated for "user" using Desktop Central
Hi! For some reason, probably since an update, when initiating a Desktop Central chat or remote control from within a ticket in Service Desk Plus a note is added everytime to the ticket as below! I cannot find a setting to turn this off anywhere, can
Integrated Desktop Central with SDP
Integrated Desktop Central with SDP but Desktop Central Only Loads Blank Page. The Option was added to our Services on the quick buttons as you can see. However, when I try to click on Desktop Central Button a blank page loads. Nothing is displayed. Any
Permissions
Until now the role based permission structure has met my organizations needs; however, recently I have been challenged with Non-IT groups who want to also use ServiceDesk. One group wants to limit access to tickets owned by their group. There is no elegant way for me to accomplish that without limiting all the other groups permissions to see only their own groups. If they need to see another groups tickets I would need to also add them to that support group. This is problematic because I want the
[Term of the Day]:Minimum Viable Product
Term of the Day “Minimum Viable Product” Definition — What is MVP? MVP is an abbreviation for ‘Minimum Viable Product’. It is the launchable version of a product that contains enough basic features to function and satisfy early adopters in the market.
Mozilla fixes security vulnerabilities in Thunderbird 78.9.1
Hello everyone, Mozilla has fixed few security vulnerabilities in Thunderbird 78.9.1. These vulnerabilities are 'Moderate' in severity. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity CVE-2021-23991 An attacker
Mozilla fixes security vulnerabilities in Thunderbird 78.9.1
Hello everyone, Mozilla has fixed few security vulnerabilities in Thunderbird 78.9.1. These vulnerabilities are 'Moderate' in severity. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity CVE-2021-23991 An attacker
Mozilla fixes security vulnerabilities in Thunderbird 78.9.1
Hello everyone, Mozilla has fixed few security vulnerabilities in Thunderbird 78.9.1. These vulnerabilities are 'Moderate' in severity. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity CVE-2021-23991 An attacker
inlineimages
I have a strange one. We just noticed that any ticket that has an image in it's resolution, won't save the image in the resolution area once the next ticket is created. The images are stuck in the C:\ManageEngine\ServiceDesk\webapps\ROOT\inline\WorkOrder
Query needed for projects with no dates
I need to build a report that will provide this detail shown below. I tried to build a custom report (tabular) but the custom report date filter does not allow enter a blank for dates. I am specifically looking for projects created that do not have Project
ManageEngine ADSelfService Plus service not starting
I am receiving the following when trying to start the service. Please advise on how to resolve this issue. Thank you, Dan
Excluding IP from a netwrok scan
Is there anyway to exclude a specific IP address from a network scan for instance. if you where to scan 192.168.1.1 - 192.168.1.254 is there anyway to exclude say 192.168.1.22 without having to define two network scans and split them up at 22.
What query parameters in AssetExplorer would pull hardware information (e.g. monitor, mouse, etc.) as well as licensed software (e.g. Foxit PhantomPDF, QuickBooks, etc.)?
The default reports in AssetExplorer don't seem to pull the hardware information we need for insurance purposes (e.g. mice, monitors, etc.) and I'd like to include licensed software for auditing purposes, so I believe I'm forced to create a custom query
[Term of the Day]: FTA
Term of the Day "Fault Tree Analysis" What is FTA? FTA, acronym of Fault Tree Analysis, also known as Fault Tree Diagram is a systematic approach used to determine the various combinations of hardware and software failures and human errors that could
[Community Digest] ServiceDesk Plus - March 2021
Here's the roundup summary for the month of March 2021! Version and Build releases: 11141 (Released on 12th March 2021) 11142 (Released on 26th March 2021) Some prominent and most awaited features have been released with these service packs. Check our ReadME article
SDP Optimization
Good Morning, Is there anything you can do to optimize SQL or SDP? I see that it is not as responsive as it used to be. I've looked for some guides, but many are really many years old and I don't think they are still valid
Get Ticket details
Hi, How I can Get Ticket details via custom trigger. I need this details of ticket like: ID Technician Name Requester Name Requester Mobile Number Title Description
Active Directory sync - No technicians
Recently changed my Servicedesk setup to enable AD integration. Now, AD is working, but I no longer have any technicians, and I can't log in as local admin to disable the AD integration. Using some info I've found online, I've been able to get into the
Service Desk On-Prem Implementation Guide (Requests, Incidents, Tasks)
Hi All, Newbie here... We have been using Service Desk for Asset Management for a few years now. We are now ready to start deploying the Help Desk module. I am struggling to find an A-Z guide for setting up all of the various components. I have the
Choice for which vendor the software download the patch
Hi, the customer would like to avoid to download the patches from, for example, Java and CCleaner. Is there a way to disable the patch for those softwares and others like that? Regards, RD.
OTP code is not coming to my mobile and it make trouble on me to sign in to my zoho account
I am a worker and using zoho spreadsheed, since then I record all my job there including links. But now I am signing in to my zoho account the otp is not coming to my mobile phone and I am stuck on logging in. Any help please
Report Needed - Missing Worklogs
Hi, is there a way to get a list of tickets e.g. last month with has NO worklog? Basically someone worked on a ticket, close/resolved it but forgot to fill out a worklog? Cheers, Per
Analytics Plus virtual classroom training for experts
Join ManageEngine's virtual classroom sessions and master IT analytics, from the comfort of your home. Tailored for experts, this course helps you get an in-depth understanding of Analytics Plus' capabilities and reporting options. During the session,
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