When sending a reply, or attaching documentation (files) to requests, changes, replies, forwards, etc. we are limited to selecting 1 file at a time.

This is can be time consuming because you have to go back and drill into the location to select multiple files separately.

Technicians are resorting to using their own email with all files attached, having the helpdesk as a CC: so the correspondence is recorded.

But this doesn't help if you want to see it in changes, or as an additional attachment to the request where it is then downloadable in the future.

Does the addition of selection of multiple attachments at one time have an interest to this community?   If so, can this feature be added in a near-future release?