[E-book] 10 secret strategies to supercharge IT reporting
Hey there! Far too often critical insight goes unseen and unused without the right reporting strategies. Download our e-book to discover reporting strategies and learn how to build reports that fuel growth.
[E-book] 10 secret strategies to supercharge IT reporting
Hey there! Far too often critical insight goes unseen and unused without the right reporting strategies. Download our e-book to discover reporting strategies and learn how to build reports that fuel growth.
[E-book] 10 secret strategies to supercharge IT reporting
Hey there! Far too often critical insight goes unseen and unused without the right reporting strategies. Download our e-book to discover reporting strategies and learn how to build reports that fuel growth.
[E-book] 10 secret strategies to supercharge IT reporting
Hey there! Far too often critical insight goes unseen and unused without the right reporting strategies. Download our e-book to discover reporting strategies and learn how to build reports that fuel growth.
PAM360 new build 5003
Hi, PAM360 5003 has been released and is now available for download. This build comes with a few security fixs. `Please see our Release Notes to learn in detail about the same. How to Upgrade to Build 5003? If you are an existing customer of PAM360,
Password Manager Pro new build 11103
Hi, Password Manager Pro 11103 has been released and is now available for download. This release comes with the Duo-TFA SDK Update as an enhancement, and a few security and bug fixes. For detailed information, please see our Release Notes of this
[E-book] 10 secret strategies to supercharge IT reporting
Hey there! Far too often critical insight goes unseen and unused without the right reporting strategies. Download our e-book to discover reporting strategies and learn how to build reports that fuel growth.
[Term of the Day]:Voice User Interface
Term of the Day “Voice User Interface” Definition — What is VUI? The term Voice User Interface (VUI) is a speech recognization technology that allows users to interact with a machine (like Laptop, IPad, Mobile devices, etc ) with voice commands.
Can i set two SLA for incident template ?
Hello, Is it possible to set two SLA in one incident template ? Scenario I will create a request with 2 hrs SLA base on category next it will be assign to the support group who will analyze the incident and will set the sub category where is 1 day SLA
Append Email Conversations to Multiple Tickets
Hi, we do know that in order to append email conversation to a ticket, we will have to input ##RequestID## in the email subject. What if we would like to append the conversation to multiple tickets using a single email? We tried to input in this way:
Create a "Hidden" field in the template. and manage it through "fields and rules"
how can I Create a "Hidden" field in the template. and manage it through "fields and rules" ? rULES: When we create a ticket and select this template, our rule works as expected. BUT: However, when viewing the application, this field is displayed: (((
Technician / Named user access to ADManager in Log360?
When I login with a admin or technician AD integrated user, I can get to all the modules except for ADManager. I don't see any way to give access on that module to any user but the built in Admin. Is that right or am I missing something?
OPMANAGER CANNOT ADD PERFORMANCE DIALS SPECIFIED URL is incorrect
Hi, I am running OpManager 12.5.342 in Central/ Probe Configuration. When add performance dial from Custom Dials from the Device Dashboard. The following errors Specified URL is incorrect. Performance monitor are collecting data correctly. Can you please
Top ten requesters
Need report: Top ten requesters, to see who's the most problem user ;))
Looking for login report
Hello, I am looking for few reports : 1. login to a specific server in our AD. 2. list of all logins in the past week/month of a specific user. I have downloaded and installed ADManager Plus but I can't find that kind of reports. We have about 50 servers
[SOLVED] query report in ServiceDesk Plus cannot show decimal
Dear SDP Plz help me this issue. I have a query report in tab report : SELECT Count(std.STATUSNAME) AS "Tổng yêu cầu hỗ trợ", sum(Case std.STATUSNAME when 'resolved' then 1 when 'Closed' then 1 else 0 end) AS "Số yêu cầu đã hoàn thành",ROUND((sum(Case
Ability to hide/dismiss "System Misconfigurations" in desktop central.
Under: Threats & Patches --> Threats --> System Misconfigurations there is currently no option to hide "misconfigurations" that do not need to be addressed. A good example is: Secure password length is not configured (must be set to 14 characters). This
Cannot resolve .NET CVE-2020-0646 vulnerability
I have found that I have many devices with this vulnerability. However DesktopCentral lists all patches that are to resolve it as superseded up until KB5001648. When I deploy that patch to test systems it states that it is unable to install since it
Schedule report - Format
Hi! I'm using the "Schedule report format path" in ADmanager Plus to save a report on a share. The problem is that the file is saved as .ZIP I need the file to be saved as .csv on the share. This worked before, but now i can't find any settings that can change this!?! Any tips??
[Term of the Day]:Bare Metal
Term of the Day “Bare Metal” Definition — What is Bare Metal? The term Bare Metal refers to a system without a base operating system (OS) or installed applications aka Bare Machine, is a computer/server that can be programmed to execute instructions
What is the FTP site releases address?
HI I need to update from version 11141 to version 11142. I used to have the manage engine web site address to download (FTP) just that specific update. Is that site still available?
Remove "Configure your MS SQL settings..." banner
Is it possible to remove the blue top banner in servicedesk that says " Configure your MS SQL settings for optimum performance. Know more Due to limitations in our environment we can not enable RCSI so this banner is just disturbing our users. Noted
technicians can NOT see their own requests
Hi friends when a technician submits a request for another group, he/she can't see that request anymore. While the requester should be able to view his / her request even if it is assigned to another technician in another group please provide a solution
Randomly Email notification not working for Ticket Creation and Assigned
Randomly Email notification not working for Ticket Creation and Ticket Assigned to technician Help Desk Software by ManageEngine ServiceDesk Plus | 11.1
Start Mail Fetch via SQL or Command LIne
Is it possible to start mail fetching via SQL or Command line? Since its not possible to limit the level of access one has as an admin, i'd like to be able to write a script that i could have some power users execute if mail collection stops.
Exception while trying to send notification for Request ID : 3 Mail sending failed.
Hi Friends, I need your help I am getting below error when i try to close the ticket. Kindly help me to solve the issue. Thanks.
Different reply templates for different support groups?
My org is running SDP 11.0 and we have different support groups for different internal teams. Currently we have a global reply template, but we have a need to use different templates for each support group. Is it possible to customize this such that
ServiceDesk Plus API v3 - Service Request
Hello, I've been looking for a solution going forward to a way to automate reporting using the API V3 solution within ServiceDesk Plus. My site is using this on premises, and I've got access to the API tools, and an API Key, but I am having difficulties
How do you modify the default filter view for requests?
When your on the Requests tab and you look at the Filter's, there's alot of filter's to choose from. My issue is the technicians in our group keep choosing the wrong filter and thus it's preventing them from seeing the correct queue information. I want to make it so that only certain views can be used so this can't happen or make it so there is a default filter their applied automatically that doesn't cause this issue. Also,FYI, I created different status fields such as "Part on Order", "Escalated
Security updates released for Microsoft Edge for Chromium 89.0.774.68
Hello everyone, Several security vulnerabilities have been fixed in this 89.0.774.68 update for Microsoft Edge (Chromium-based). The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity CVE-2021-21194 Use after free
Security updates released for Microsoft Edge for Chromium 89.0.774.68
Hello everyone, Several security vulnerabilities have been fixed in this 89.0.774.68 update for Microsoft Edge (Chromium-based). The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity CVE-2021-21194 Use after free
Security updates released for Microsoft Edge for Chromium 89.0.774.68
Hello everyone, Several security vulnerabilities have been fixed in this 89.0.774.68 update for Microsoft Edge (Chromium-based). The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity CVE-2021-21194 Use after free
Home customization
Where can I download additional widgets to customize the Home section?
Move data from OpM APM to APM
it is possible to move data from the Opmanager APM plugins to a server with the APM installed?
'keytool' not recognised
Hi. When I try to use the keytool command to install an SSL sertificate, it is not recognised by the command prompt. I also cant see any 'keytool' in the directory specified in the mannual. Any ideas? Thanks for your help.
POPIA compliancy series #3 Ensuring no user data is stored after their retention period limit
The Protection of Personal Information Act (POPIA) is mandated by the South African government for data privacy to regulate how organizations operating from and outside South Africa can collect, store and process the personal information of citizens of
Trying to Use Agent Mode?
We have attempted to setup agent less password reset, however we get the following error: Error occurred while fetching the object : admin01 Going to connect computer 10.xxx.xxx.xxx Permission denied Error Occurred Object required Trying to use Agent Mode : 1. Agent not installed in 10.xxx.xxx.xxx. Is there something wrong with our configuration?
Password Reset Problems
Hi, Our organization is in the process of testing PMP to manage our Linux/Windows Local Account Passwords. I have a test Windows Server 2008 R2 host that i'd like to use PMP (also running on Server 2008 R2) to schedule password resets. I can't seem to get PMP to reset the windows passwords reliably, about 90% of the time It fails with a "Access Denied" error. my native_log looks like it has the most useful information: [14:05:53 04/11/12 .\src\ADNativeUtils.cpp 420]::Inside change Local Password
ServiceDeskPlus-MSP Upgrade path from 10500 to 10516
Hi Which are the correct jumps to go from 10500 to 10516? (linux, bundled postgres)? Thanks
Sites sync from Active Directory
Hi Community. I see my Service Desk is taking Sites from "Office field" of our Active Directory. Then there are "sites" listed that I don´t want to consider as regular Site. I imagine something is set up to take this information from Active Directory,
Next Page
