My org is running SDP 11.0 and we have different support groups for different internal teams.  Currently we have a global reply template, but we have a need to use different templates for each support group.  Is it possible to customize this such that support group 1 and support group 2 each have their own reply template?

EDIT: for clarity I am talking about the reply template that is used when a technician clicks the reply button on a ticket.