Query on time spent by each group
Hi Team, We are looking for a query to generate report on mentioned scenario"time spent by each group"
[Term of the Day]:Microlearning
Term of the Day “Microlearning” Definition — What is Microlearning? No one likes to spends hours upon hours learning the same thing over and over again. We want speed and faster learning techniques, this is where Microlearning comes in. Microlearning
Can not integrate the services desk plus with analytics tool
Hi , have provided all the parameters for the integration and also checked the capability for SDP to integrate with analytics all are good . But when we fill in all the details and click in save and sync below error message is popping out . Please let
Update Email to User List Updates
I have team members, executive staff, who are requesting that when they receive an email about updates for their ticket it should include what was updated. Is there any way to include 'what' was update for the ticket in the update template?
Security vulnerabilities fixed in Chrome stable channel update 89.0.4389.114
Hello everyone, Chrome stable channel has been updated to 89.0.4389.114 for Windows, macOS, and Linux. This update comes with fixes for several high severity vulnerabilities. The details of the vulnerabilities are as follows: CVE ID Vulnerability
The change of device Group is not apply to devices immediately
I moved a device from old group to new group, but I found that the settings in new group had been applied to the device after a hour. Any method to trigger the synchronation on MDM server portal? I wanna the change apply to my device immediately. Thank
Security vulnerabilities fixed in Chrome stable channel update 89.0.4389.114
Hello everyone, Chrome stable channel has been updated to 89.0.4389.114 for Windows, macOS, and Linux. This update comes with fixes for several high severity vulnerabilities. The details of the vulnerabilities are as follows: CVE ID Vulnerability
Security vulnerabilities fixed in Chrome stable channel update 89.0.4389.114
Hello everyone, Chrome stable channel has been updated to 89.0.4389.114 for Windows, macOS, and Linux. This update comes with fixes for several high severity vulnerabilities. The details of the vulnerabilities are as follows: CVE ID Vulnerability
[SOLVED] Urgent Attention:Hard DISK IO Performance
Hi, after upgrade SDP to latest build 11141 every days recive email notification as below : Product Name: ManageEngine ServiceDesk Plus Build Number: 11141 Hi, As part of our maintenance schedule, we conducted a health check of your hard disk IO, and
ADSSP with Read Only Domain Controller
We have an ADSSP server in our DMZ that is configured to use an RODC in the DMZ for AD access. During testing, this seemed to work perfectly. However, it appears that I did NOT test the unlock account feature... And it does not work. It returns an error
Customize response templates based on support group
We are using SDP 11.0 with multiple support groups for different internal departments. We are wanting to customize the response templates so we can define different messaging for different support groups. For example, we have internal support group for
[Community Tools] Tryout Beta Version of "DIY Implementation" in ServiceDesk Plus ChatBot
We have launched the Beta Version of "DIY Implementation" in our chat BOT. Now, Dhanya aka Zia can build a personalized plan based on a user's inputs. Users can implement the product using the document or they can initiate a chat and specify the unique
EventLog Analyzer and OpnSense Firwall
Greetings. I am new to EventLog Analyzer and I see that it supports some firewalls. Is there away to get it to support OpnSense firewalls, such as modify the support for PFSense or something? Many thanks in advance for your help and time.
How Does Manage Engine/Desktop Central determine if a patch is applicable to a machine or not?
For example: KB4580325: Security update for Adobe Flash Player (October 2020) According to our Tenable.IO scans, this patch is missing on a little over 200 PC's in our environment. But according to Desktop Central, it's only missing on 21 machines. When
[Term of the Day]: Crisis Management
Term of the Day “Crisis Management” Definition — What is Crisis Management? The word crisis comes from the Greek word “krisis”, which means a crucial decision in the event of a crisis. Crisis management is defined as the process undertaken by any
Is there a plan for Workday and ServiceDesk Plus integration?
As you all know, Workday is one of the most popular ERP system for HR and Finance. Is there a plan for out of the box Workday and ServiceDesk Plus integration? Here are some of the use cases: Automated HR to IT case management Approvals based on Workday Org Charts Employee Onboarding Integration Employee Transfer / Movement Integration
Sort Picklists in System Fields like Status, Category, and Subcategory
Hi, I know ManageEngine has recently allowed sorting of picklists in custom fields. However certain key system fields are still force sorted in alphabetical order - which causes problems for me, especially on Status where we want to have workflow set
Global Field and Form Rules
Hi Where I can to find Global Field and Form Rules It's not here (is'nt on the action menu)
System fields and addtional fields
When will ME stop locking done some fields to be used in FAFR, Business Rule, API, Custom triggers. I have been talking to ME many times over this. Why this restrictions? The latest problem is with custom trigger, you can only choose a limited set of
Ticket isn't re-opened when customer replies
Hi, We have an issue where some tickets aren't re-opened when a customer replies, which is causing some frustration for both our helpdesk workers and the customers that get no response in turn. It's not all requests that have the issue, and we've had
How to see AD Security groups under OU's
We currently deploy software to specific computers that are part of AD Security groups which we only want these specific computers to be able to see the software avaialble in the Self Service Portal. We don't want to deploy we just want to make it available
False reporting on Antivirus
A lot of my server estate is running Forticlient 6.0.10 but for some reason, they are all reporting that they do not have Antivirus installed on the machine. The same version of Forticlient is installed on my Windows 10 environment and Desktop Central
Install Agent using MSI Only - Command line (No MST file)
Hi All, Is it possible to install the desktop central agent using only the MSI (DesktopCentralAgent.msi) and install parameters for other things like SERVER.IP.ADDRESS. I see the setup.bat has this line: start /wait msiexec /i DesktopCentralAgent.msi
Bad system config info
Hi, I'm testing the OS Deployment in DC. I created an offline Image (with USB Media) of a a Dell Precision T1650. After I deploy the img on an Dell Precision T1700 I got an BSOD error if the system boot up: BAD SYSTEM CONFIG INFO Both systems are on UEFI and have the same SSD (Samsung 860PRO) installed. Windows repair can't repair the error. Any idea why I get this error and how can I solve it? thx, Bye, Clou
Technician Auto Assign - Report
Hi All, Looking to configure a report/s to monitor how many calls are assigned under the Technician Auto Assign function to each technician on a daily basis. I can't find any preconfigured reports that covers this. Has anyone developed a report or is
Post OS Deployment application installation
Hi, I would like to deploy the agent, silently or just basic ui (installation without prompts) - along with other applications after imaging and configuration of a machine via OS Deployment. Please let me know how this can be achieved without having to
Can't search Pick List
When a requester is trying to submit a request they are unable start typing in the field to filter their options. For example. if I type in IT Tech it should come up with IT Tech 1 or IT Tech 2, but it does not. It just sits there like it's trying to
Custom report
Hello, I need an Assest report that lists all workstations with the following info. Model, Acquisiton date, Expiry date, Warranty expiration. I would like the asset listed in the first column and the rest of the info in the following columns in any order. Can you please give me the query syntax for this report? Thank you.
How to assign SLA
Good day! How to assign SLA per incident sub category ? SLA Should be assigned after editing the request and assigned subcategory.
Request by Email loses all formatting
Every once in a while a request will have all formatting from it removed. Sometimes it happens when it's emailed it. Sometimes it happens when we forward the request to another group or technician. The only common element I can find between the request
Mail Server is not properly configured Alert message
Recently DesktopCentral has started showing an alert of "Mail Server is not properly configured". This is because the Test e-mail address seems to have now been made a mandatory field and is blank. I keep entering an email address and press SAVE and it
Request for report for Time spent (worklogs)
Hi all, We have recently updated to version 11.1 Build 11140 , this has broken one of our summary reports for that weeks worklogs, could someone take a look/ provide a updated report? SELECT rctd.FIRST_NAME "Time Spent Technician" ,cast((sum(ct.TIMESPENT)/1000
The feature to manage Assets is included into the Mobile app for the MSP On premise version?
I saw the feature available in the non MSP version.
Device Configuration Backup failed with Netflow Analyzer
Hello, we getting Device Configuration Backup failed Our Switch is Arista DCS-7050SX-64 any suggestion how can we handle it? Regards,
ServiceDesk Plus MSP - version 10.5 - Build - 10519 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 10.5 - Build - 10519. Please refer to the Migration path table available here and upgrade to our latest build 10519. Update : HTTP/2-based Apple Push Notification service (APNs)
Cannot apply patch. Error message saying configuration folders are missing
I already have a ticket open with Manage Engine, but I am not making much progress on resolving this issue. When trying to apply a patch with UpdateManager.bat, we get an error: "Patch cannot be applied as some dynamic configuration folders are missing.Contact
A report of a specific form.
PGSQL / SDP v11.1 Hello. tell me, there are tons of questions and problems with the report builder. Reports: Summary report on requests My Result: I click the show request button W.T.F. !?!?!!? I want to make a report of the following TYPE: 1. add
Securing access into Exchange using a CEA policy - am I missing something?
Our on-premise installation of DC has been running well for a couple of months and we're investigating the use of Conditional Exchange Access (CEA) policies to restrict the devices that can connect to our on-premise Exchange 2010 SP3 server. As per the
Cannot change font in description while submitting ticket
Hi! I upgrade from 10514 to 11140 the upgrade went fine. I do have some issues regarding default request incident template, I cannot change font, font size, font color, etc in the description when submitting a ticket as technician. Nothing happens,
[Term of the Day]: Clickbait
Term of the Day “Clickbait” Definition — What is Clickbait? The term Clickbait or Link bait is a form of false advertisement online. It comes in the form of a link you can find on websites, usually accompanied by a sensationalist headline or a thumbnail
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