Report based on template name
Hi Team, I want to generate report on particular template kindly guide us
Recreate default Admin account
Dear Community, in our on premise installation of ME MDM Plus we created a new local admin account with a different username. Then we deleted the default "Admin" account. Everything is working but we have some strange effects and the logs are giving some
Finding the right translation
Is it possible for the application to provide some more information about items on the translations page? It's really difficult and frustrating to find the right thing to update. Here's an example: We want to update this from 'New' to 'New Issue Ticket'
Hide the incident from other technicians
Is it possible to make it so that a specialist, a technician, does not see "incidents" or another specialist? technicians are in the same group of specialists
Single sign-on with PMP browser extension
Idea for the browser extension is to have single sign-on with PMP. Now if an user is already signed in in PMP, the user needs to sign-in also to the extension. Every day. This is the reason why a lot of users are complaining about. It will be great if the user session is shared across the browser extension in a safe way.
PMP Server running when attempting to create the High Availability Pack
Hi guys, Having a problem setting up High Availability on our PMP Server. When I issue the command hasetup.bat (Primary) (Secondary) I am returned with the error message: PMP server is running. Stop the server and try again. I have used both the shortcut Stop Server and issued the command PMP.exe -stopservice and get the following error message Unable to stop the PMP Server. REASON: The Service has not been started. I have terminated both the PMP service in the Task Manager, I have disabled PMP service
[Term of the Day]: Cipher
Term of the Day "Cipher" What is Cipher? A cipher is an algorithm that encodes or encrypts data. Text that is "ciphered" (processed with a cipher, encrypted) cannot be read unless the original algorithm is known or reasoned out. It is usually used
Secondary Domain Controller for Authentication
We are currently using v10.5 Build 10500 and I can't find any option to specify a secondary domain controller for authentication. Under Active Directory Authentication, there is a field named "Bind String" where we have specified the primary domain controller.
Configure User across multiple sites?
Hi - Is it possible to configure a single user across multiple sites?
Approval
Can we modify reporting_id and use emailed to notify as approvers or what is custom field we can use for approvars
Query Report: due date change
Dears, I need a report that shows me the tickets that they due dates changed by technicians: changed by system should be excluded convert to template should be excluded required fields: ticketID, requester, group, subject, technician (that changed the
After Update of SDP from 11.1.40 to 11.1.41 SDP-webservice is not running
I did my update as usual after stopping the windows service and taking a backup. All went smoothly, as far as I could see. However, I could not connect to the SDP-webserver anymore. Checking the forum in simular threads I have stopped the service and
MFA On A Shared Workstation
Hello I have a few users that need to access a single workstation all using a single Active Directory windows account over RDP. Is there any way we could use MFA in this workstation? The users would already be enrolled into AD Self Service Plus themselves
Weekly Report filtered with Approver name
Hai , we are using servicedesk plus 9 in our company, How we can generate weekly reports with approval name and all pending approvals with the approver. your early response is highly appreciated. with regards, M.K
Customize Requester View of Solutions
Hello, I would like the option to Customize Requester View of Solutions list This would really keep the area cleaner and allow user to focus on finding the Solution Add a more pronouned search bar in the solutions list area. Hide extra columns from the Requester view of Solutions. We would l like the ability to hide the ID, Comments,Last updated by fields from view I see that templates are coming and I hope that incorporates some this funtionality. Thanks
Activate Product Key Windows Server 2019 Off-line with Desktop Central
Hello Support, We currently have a network of new servers with Windows Server 2019 that are without Internet connection (They are isolated). The new servers we have managed with Desktop Central. Is there a possibility to activate the Product Key Volume of Windows Server 2019 Off-line from Desktop Central? Is there a procedure? Regards, Rafael Vega.
CTRL-Z?
Hi Everyone, Sorry if been asked before but searching briefly didn't return an answer... We are migrating from 2010 to O365 and have an awful lot of account maintenance to perform. We are new users of ADM+ and are exremely impressed with what it has been
[Term of the Day]: Dual Persona
Term of the Day “Dual Persona” Definition — What is Dual Persona? The term Dual Persona in a mobile management context refers to mobile devices provisioned with two separate and independent end-user environments. Usually, one environment is for
@ parameters in request description not executing properly
Hi all, I'm not sure whether or not this is an issue with SDP but we are having some problems with the following. Some of our technicians make use of what they call @-parameters to format mails and automate ticketing flow. They use Outlook Quicksteps
Contract Billing Issue
I have a contract billing configure with an allowance of 60 hour. It configure with the option "Deduct only Operational Hours from allowance", it mean I only want to deduct the hour of service given from 8am to 6pm (this is configure well in MSP Operational
aggregate report within SDP
Is it possible to have an aggregate SQL report for the last week shows the below result: Group Total number of received tickets Completed tickets (closed, Resolved, canceled, rejected) open tickets (open, assigned, in progress) on hold tickets overdue tickets DB is MSSQL
Mac Agent Won't Install
Hi there When I try to install the DefaultRemoteOffice_MacAgent it fails with this error "Can't be opened because Apple cannot check it for malicious software" Was downloaded from the web. Any ideas? Thanks
Split up license for ESM Update
Hello. We currently have a larger single license. What do we do in order to split that up so we can use multiple helpdesks in ESM? I feel like you should just be able to associate technicians to each helpdesk instance and not one license file.
Mozilla releases security updates for Firefox 87 and Firefox ESR 78.9
Hello everyone, Mozilla has fixed several security vulnerabilities in Firefox 87 and Firefox ESR 78.9. The details of the vulnerabilities fixed are as follows: Platform CVE ID Vulnerability Impact Firefox 87, Firefox ESR 78.9 CVE-2021-23981 Texture
Mozilla releases security updates for Firefox 87 and Firefox ESR 78.9
Hello everyone, Mozilla has fixed several security vulnerabilities in Firefox 87 and Firefox ESR 78.9. The details of the vulnerabilities fixed are as follows: Platform CVE ID Vulnerability Impact Firefox 87, Firefox ESR 78.9 CVE-2021-23981 Texture
Mozilla releases security updates for Firefox 87 and Firefox ESR 78.9
Hello everyone, Mozilla has fixed several security vulnerabilities in Firefox 87 and Firefox ESR 78.9. The details of the vulnerabilities fixed are as follows: Platform CVE ID Vulnerability Impact Firefox 87, Firefox ESR 78.9 CVE-2021-23981 Texture
Asset Probe Cannot Scan Certain Computers
Hello, I am trying to run a probe at one of our locations but it is failing to pull in the machines on the network into assets. As well, on certain machines it is failing to scan machine details (OS, Hardware/Software, etc). Running the selfscan.exe
[SD-93223] Notification Action after a Transition without Criteria or Actions
Hello We just noticed, that it is no longer possible to add a Notification Action after a Transition in the request life cycle without adding a criteria as well as actions (see attached screenshot). This is critical for our use case since we implemented
[Term of the Day]: DNS Resolver
Term of the Day "DNS Resolver" What is DNS Resolver? A DNS resolver, also known as DNS recursor and commonly referred to as "DNS lookup" tool, is a DNS server that resolves an individual hostname to an IP address. Usually, the resolver is one part
Moving resources to trash
Hi, I have an issue where I reset a resource password, and the resource was accidently moved to the trash. Should I be able to get back the resource with the most recent password if I restore it? Thanks in advance
Publish/export network status to our community on a confluence site...
We want to publish network status to our community on a confluence site. we'd like it to be updated pretty frequently so our users can take a look if they are having issues.. has anyone done this yet? We're new to the product, so any suggestions are
Desktop Central server hardening guidelines
Hi Folks, It is critical to stay protected and have a check on your organization's approach towards securing and managing the endpoints. This article suggests security guidelines to harden the ManageEngine Desktop Central software. These security suggestions
ADSelfServicePlus Service Issue
Hello I have used the installer to add the Windows Service. Edited the ADSelfServicePlus "Logon Tab" and added a Active Directory account which has a Domain Admin right added . Following this guide: https://www.manageengine.com/products/self-service-password/kb/installing-adselfservice-with-windows.html
Custom Trigger to Send SMS to requester
Please provide an Custom Trigger to Send SMS to requester via an sample custom SMS provider
As/400 Connection to EventLog Analyzer
I am attempting to connect to an AS/400 and I have followed all the steps required in the support document and the high ports of 9470 - 9476 fail when i run a test. I have checked with the network team and they state that all the ports are open and that
SSL CA - Microsoft
Hi Team, I have problems using the certificates generated by KeyManager Plus in Google Chrome and Mozilla Firefox browsers I observe that the requirement to show safe in Google Chrome and Mozilla Firefox, it is necessary to validate with the DNS, KeyManager
Aging Report totals by Specific Range
We are using MS-SQL and ServiceDesk 11.1.0 Build 11129 I am trying to create a summary report which has the following breakdown of the incidents and requests which are open, in progress, or on hold: 0-7 days 8-14 days 15-21
SAML login broke on updating 11137 to 11138 version.
Hello All, I am facing a very strange issue with my present ServiceDesk setup. I have 2 different instances of ServiceDesk installed and both are being updated to latest releases simultaneously. I faced this strange issue with my one of the ServiceDesk
[Term of the Day]: Vaporware
Term of the Day “Vaporware” Definition — What is Vaporware? Vaporware is a term in the computer industry that describes a product, typically computer hardware or software that are marketed heavily in the form of concepts and even have campaigns
Thread ID: 2457798 : SqlCollector connection refused:
Hi everyone, I'm testing Exchange Reporter Plus. I had an error on Skype reporting. Unable to establish Skype for Business 2015 SQL Server backend connection I checked the error log SkypeLog_2021-03-10.txt and see: [16:31:35:942]|[03-10-2021]|[SkypeLogger]|[INFO]|[2457798]:
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