[SD-93810] Template change delets E-Mail Id(s) To Notify addresses
Hello I just noticed that if I change the template of a ticket, the addresses of the E-mail Id(s) To Notify field get deleted.
[SOLVED]Advanced Analytics sync task fails
We are testing Integration of ServiceDesk Plus with Analytics plus, both On Premise. Initial sync works fine, but subsequent scheduled sync task fail with this message: FAILURE :We are sorry to inform you that data Synchronization is failed. Data have
ADSelfService Plus Fixes and Enhancements [2021]
Release Notes for build 6118 (Nov 30, 2021) Issue Fix : An issue in renewing the SAML certificate when ADSelfService Plus is the identity provider has now been fixed. Release Notes for build 6117 (Nov 15, 2021) Highlight : Azure AD MFA support: Azure
ADSelfService Plus 6102 released with an important security fix
Hello Everyone, The latest build of ADSelfService Plus, 6102, fixes an important vulnerability reported by Krzysztof Andrusiak (STM Cyber) and Marcin Ogorzelski (STM Cyber) through our bug bounty program. Issue fix: An unauthenticated remote code execution
BitLocker
Hi, We recently decided to deploy BitLocker through DC, however on a large number of devices with BitLocker already enabled locally, when users started up their laptops they would be presented with the BitLocker recovery screen. However the key for each
User name not deleted with error
We needed to remove a user from a computer so we added the following: In Configurations > User Management > Computer. When the Configuration triggered it reported it failed. The error says: User name not deleted with error, the user name couldn't be found.
[Term of the Day]: Computer Security Incident Response Team
Term of the Day "Computer Security Incident Response Team" What is CSIRT? Computer Security Incident Response Team (CSIRT), also know as Computer Incident Response Team (CIRT) is group that is responsible for exposing and averting cyber attacks that
Upgrade to the latest Secure Gateway Server
Greetings, Desktop Central's security component, Secure Gateway Server, is now updated with a few issue fixes and enhancements. Download the latest Secure Gateway Server here. The list of updates for the build update can be checked in this readme
Removing software from people's workstation remotely
Is there anyway i can remove software from workstations remotely? I know i can delete software from workstations on the system, but when i re-scan the asset, it appears again. Do i need another feature of SDP to enable this function? Thanks
Load Custom .JS file into SDP
I simply want to load a .js file into SDP. I'm from build 11007, I've put my .js file in <SDP>\custom\scripts\ directory, however, it is not loaded. I've searched this forum, the one here that looks good is not helping me because I don't even have the
User - Additional Fields as Variables
I asked about this a long time ago, and so I'm wondering if this was ever implemented. We really need user variables for User - Additional fields so we can populate the givenName from AD in our notifications. Right now, we would be stuck with lastname, firstname or username. AD has these broken out, so I'm hoping SDP has a way to do this now. Thanks Adam
Archive or delete a team
Archive or delete teams in your organization Teams created in your organization may remain unused at the end of a project, if the team owner leaves the organization, and so on. These unused teams can accumulate and burden the tenant resources. Normally,
POPIA compliancy series #2 Managing access to critical user data with user management templates
The Protection of Personal Information Act (POPIA) is mandated by the South African government for data privacy to regulate how organizations operating from and outside South Africa can collect, store and process the personal information of citizens of
[Term of the Day]: PuTTY
Term of the Day “PuTTY” Definition — What is PuTTY? PuTTY is a free open source terminal emulator that supports multiple network protocols such as SSH, SCP, and rlogin network protocols. The word PuTTY has no official meaning, it was developed
Jira integration - two way integration, and what advantages are in it ?
Documentation regarding the JIRA integration seems to be lacking, so I have a question. I see that some forum posts mention that the integration is not a two-way integration, and according to some youtube video, it seems as that when a issue is created
How do I hide a field in SD Plus
I am trying to hide a field for all but a few technicians. I tried creating a Rule to hide the field. I selected On Field Load. The Rule execution defaults to On Create/Edit. The problem I have is that when an incident is viewed the field is always viewable.
Android Work Profile and opening attachments like Word, Excel, PDFs...
For folks that have setup a Work profile scenario on your Android devices (BYOD), what application are you using to open up Word documents, spreadsheets, PDFs, and Zip files? I have been testing Polaris, but it has the constant advertise popups.
Apple USB Restriction
Hi, Testing the MDM feature and have stumbled across a weird setting - I would like this setting on so that it is not allowed - but the only settings I seem to have are allowed - or User Controlled. Shouldn't this be a restrict setting? I'm trying to
Forced Enrollment Scheduler keeps turning off.
The Forced Enrollment scheduler keeps turning off. I can go back in and click it to make it green and turn it on again. But at the next time it's scheduled to run, it turns off. New users are not getting the login script added to their profiles and are
Disable Auto-Generated Email
We are currently set to send enrollment emails to newly created users automatically; however there is a scenario in which this is not needed. Is there a way to stop the auto-generated new user email from going to the user during creation only on these
PostGreSQL don't start after upgrage PMP 10.4 to 10.5
hello, Patch well applied with UpdateManager (after cleaning of postgres process) but PMP service is starting and immediately shutting down. here the content of the serverout0.txt , in attachements Seems Postgresql won't start thank YOU MC
[Term of the Day]: Pagination
Term of the Day "Pagination" What is Pagination? Pagination is a web design technique that is used to divide a large data set into several pages. The main purpose is to optimize the website's loading time and provide a better user experience. Imagine
Add pagination links to bottom of asset list views
Hello, It'd be really handy if you could add pagination links to the bottom of the asset list view, the same as at the top of the table. As an example, we have over 700 workstations, the workstation list view is set to show 250 items per page. When you
Devices not showing after adding in OpManager
Dear team, We have an OpManager 9 build 9410 installed on Windows server 2008 OS. We have started facing a problem that is some devices are added successfully but they do not show in device search or anywhere. Also tried to add them with discovery method
Unexpected behavior when filtering Archived requests on Account
What we want to do: Filter archived requests on <Account name>. Expected behavior: List all archived requests with <Account name>. Actual behavior: List all archived requests that has a requester where the requester is in account with <Account name> Result:
ManageEngine Eventlog Analyzer Restart due to Out of Memory. Increase your JVM Memory
Trying to export SonicWall Full logs, day by day. The ManageEngine Eventlog Analyzer sends me an email with the subject line EventLog Analyzer Out Of Memory, then restarts. How do I add more JVM memory? I need to export the full logs in CSV format. Is
MFA
Does the latest Servicedesk plus support MFA
SDP doesn't provide or support MFA
Hi, You guys need to understand. MFA is not an option it is a requirement for a lot of us. Please provide an ETA so we can plan accordinaly or let us now so we can not renew our license next year!!!!
[SDF-63109] Add two factor authentication to Servicedesk
Hello, Can't you add the same two factor authentication function to Servicedesk that you have in Desktop Central? Best Regards
Export restrictions
Is there a way you can export all the restrictions you have set in a profile for easy reading and reporting? I'm currently trialling the MDM plugin for DC and can't seem to spot an easy way to export/print this in anyway?
Cannot start server, error 503
Hi, I have such error, version 6100: HTTP Status 503 – Service Unavailable Type Status Report Message Servlet [org.apache.jsp.jsp.showLogin_jsp] is currently unavailable Description The server is currently unable to handle the request due to a temporary
View cross-team and per-team analytics in Teams
The analytics feature in Microsoft Teams helps users gain insights into the usage patterns and activities of their teams and channels. The analytics can be classified into three types and provides data such as number of active users, guests, posts, replies,
template reports.
Hi, we want to receive template change reports. How can you help us?
Custom View - Logged in Technician
Has anyone had any success creating a Custom View that would filter based on the Technician that is logged in? I am trying to create team based views and want to only show requests that are either unassigned or assigned to the person who is logged
Password Manager Pro new build 11102
Hi, Password Manager Pro 11102 has been released and is now available for download. This release comes with an important security fix. For detailed information, please see our Release Notes of this upgrade pack (build 11102). How to Upgrade to Build
Active Directory import not updating fields for users in SDP
Hello, We are trying to address an issue where users have outdated information in SDP. Certain fields like Department and Site have been updated for many users and our scheduled Active Directory imports are not updating these fields in SDP. However,
How to cinfgure Operarational Hours when Site & support team are in differing time zones?
Hello - My Operational Hours are 9:00 to 18:00. Let's say I have a Site in Arizona but my team supporting that Site (client) is located in São Paulo, Brazil? How would I configure the Time Zone & Operational Hours? Would I configure the Site with the
Users unable to start forced enrollment
New user here. I've been evaluating ADSP for about a week now for possible recommendation to to my clients, as I'm a self-employed computer consultant that's been in the industry for almost 40 years now. Lab setup. I'm on a Server 2019 domain. ADSP is
Mobile App issue
When performing Reset Password or Unlock Account, if the ADSSP mobile app is kept opened prior to selecting & going ahead with TOTP verification and/or QR code verification, the Mobile Auth does NOT display an alert. This causes confusion to end users which ends up with several unwanted & unnecessary calls to IT team
We keep losing our users enrollment
Every time we update the product the User Enrollment gets reset????? Why, and how to avoid this?
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