Gina Cliente is storing passwords in plain text?
Hello team, in my company we are using GINA CLIENT 5.1 in windows computer, with the option of refresh the computers password by VPN. When the Gina Client finishe passwords reset process, it automatically store the user's password in (C:\Windows\Temp) plain Text, to then use that password to connect by VPN Is a very high security risk, I am very disappointed. PLS, how can I fixe this issue? Thanks
Self Service Portal
Hey, this is my first post here so please be understanding. I would like to put a Windows 10 20h2 image into the Self Service Portal, so that users can update the system version in a best time for them. How can I do this? How can I upload the .iso file
Chrome patches several high severity vulnerabilities with the 89.0.4389.90 stable channel update
Hello everyone, Chrome stable channel has been updated to 89.0.4389.90 for Windows, macOS, and Linux. This update comes with fixes for several high severity vulnerabilities. The details of the vulnerabilities are as follows: CVE ID Vulnerability Severity
requestِ for report (Days passed without incident occurrence)
Hi, I need a report that shows the number of days without any incident occurrences. would you please help? BR
Export Service Catalogs
Is there any option to export service catalogs templates to excel ?
[Term of the Day]: ATM
Term of the Day "Asynchronous Transfer Mode" What is Asynchronous Transfer Mode (ATM)? ATM stands for Asynchronous Transfer Mode is a networking technology where data is transmitted not in bits or frames, but in packets called cells. These cells
Can I get 9400 Install Files ?
I've got a badly messed up install of ServiceDesk Plus running on a server that is used by one of our small teams, there are enough things wrong with it that I don't think it is worth salvaging and I want to give them a new build. However one of the problems
[SD-92973, SD-93016] Update to 11139 Issues
Hi All, Just thought I would note the issues we are having with the new update so far. will add more as I find them/ update when / if they can get fixed. So far Form rules are broken - Logic to hide/show/mandate is broken just doesn't work Time fields
ADAudit Plus
Hello, please excuse if this is a stupid question... In ADAudit plus, I have DC's that are configured. This is good because I want to know all activity passing through them. What I am unclear about is Member Servers. If authentication happens at DC level,
Asset Explorer/Asset Scan
Hi I am testing the Asset Scan in our test environment, and I have a number of questions. We currently have a lot of laptops that regularly change IP address ranges depending on where they are located (internal or external/remote) - can you outline how
Allow JS script to retrieve requester attributes in ServiceDesk Plus
ServiceDesk Plus allows user to write a small JS script to modify form fields on form load/edit. The functions to retrieve information are quite limited, and do not provide the ability to retrieve user defined attributes using the $CS.getValue() function,
Masterclass 2021 - Episode 2: 5 hacks to create and deliver an effective Service Management using ServiceDesk Plus Cloud (24th March)
In the second episode of the ServiceDesk Plus Cloud masterclass, we will discuss how you can build an effective Service Catalog that is ideal for your organization's needs. Key areas that will be covered in this masterclass episode: Hack 1: Define
MDM - Android Keyboard not adjusting webpage in kiosk mode - Covering Text Field
I have a user that is currently running our web form on an Android device controlled in Kiosk mode. When they attempt to enter text into a field at the bottom of the page, the keyboard appears and covers the text so that they cannot see what they're typing.
Masterclass 2021 - Episode 2: 5 hacks to create and deliver an effective Service Management using ServiceDesk Plus (25th March)
In the second episode of the ServiceDesk Plus masterclass, we will discuss how you can build an effective Service Catalog that is ideal for your organization's needs. Key areas that will be covered in this masterclass episode: Hack 1: Define specific
[Blog] Boost First Call Resolution rate with these best practices
First Call Resolution, also known as first contact resolution and commonly known as FCR is one of the important IT support metrics. It refers to a team's ability to resolve a ticket — be it a question or an issue — in the first interaction with the user. It
Managing Delegations
Hi Just wondering how other people use the delegations feature? In our old tool we had this feature and it was primarily used by our executives and their assistants. The assistant would be permanently setup as the executive's delegate, both the executive
Windows Server, Local Admin membership report
Hello everyone, I am new to AD Manager, but it looks like a great tool. I have been trying to find or create a report that I would have thought to be a common question, but I have been unable to find or create it. I would greatly appreciate your help
"Error updating catalog from server" after cleaning up the appstore
So, we've been trying to clean out the selfservice portal, lovingly known as "the appstore" because it was filled with old version of automaticly updated packages. Now, whenever i try to refresh the portal, it pops up an error with the text "Error updating
Chrome patches several high severity vulnerabilities with the 89.0.4389.90 stable channel update
Hello everyone, Chrome stable channel has been updated to 89.0.4389.90 for Windows, macOS, and Linux. This update comes with fixes for several high severity vulnerabilities. The details of the vulnerabilities are as follows: CVE ID Vulnerability Severity
Chrome patches several high severity vulnerabilities with the 89.0.4389.90 stable channel update
Hello everyone, Chrome stable channel has been updated to 89.0.4389.90 for Windows, macOS, and Linux. This update comes with fixes for several high severity vulnerabilities. The details of the vulnerabilities are as follows: CVE ID Vulnerability Severity
How to limit the number of mobile numbers in ADSefServicePlus
Hi how can i limit the number of mobile numbers that user can add. some users added multiple mobile numbers.
MFA Recovery code
Hi ManageEngine Team, The MFA Recovery code which is made available to end-users after they have enrolled in ADSSP is a nice feature but needs a slight change, in my opinion. The MFA Recovery code is provided as an optional step for end-users to download
PENDING - 2 months & still UNRESOLVED -- ADSSP Mobile App does not follow the MFA for Reset / Unlock
I had reported this 2 months back now and this is still & definitely a Security risk here. The bug existed in My ADSSP build number 5815 & exist in every version even in 6008 It is over 2 months now and this is still not fixed... Do let me know the escalation process & the SLA for bugs resolutions We have our MFA for Reset / Unlock enabled to 3 factor authentication for reset / unlock operations. However, when performing Password Reset and/or Unlock account from the ADSSP mobile app, it doesn't
ADSSP Mobile app issue with verification methods
When Resetting password and/or unlocking account from the ADSSP mobile app, users get only 2 modes/option to verify themselves.. 1. Verify using Security questions 2. Push notification verification. User has enrolled with Email, SMS, TOTP, QR code , Security & Push notification Why are Email verification, SMS verification, QR code & TOTP not made available when Resetting password or unlcoking account from ADSSP mobile app?
GINA display customization
The GINA screen at the Windows login screen does not give a good look. It should provide & have to ability to display the default Web page you see when a user or Admin accesses the portal via Web browser or a Custom web rather than the dull black screen
ADSSP doesn't load
Hi all, i have installed this software but, when i try to open it, it loading and it doesn't open any kind of browser. in attachment my error.
ManageEngine Desktop Central
Can anyone tell me if this guide https://www.manageengine.com/products/desktop-central/server-migration-retain-ip.html is the same guide to be followed if the database is hosted on Microsoft SQL on a separate server or is it a completely different set
Trusted/Self Signed Certificate Failure
Hi all, Since updating our standard license a few days ago, we can no longer create tickets via email. The error we receive when checking mail fetching refers to a certificate error, but I cannot find where to resolve this issue? The troubleshooting page
[Term of the Day]: Software Defined Networking
Term of the Day “Software Defined Networking” Definition — What is an SDN? Software Defined Networking (SDN) is an architecture that gives networks more programmability and flexibility. In 2009, Kate Green from MIT Technology coined the term Software
AD360 Fixes and Enhancements [2021]
Release notes for build 4300 (Dec 03, 2021) Enhancements: Updated Tomcat server: The Tomcat server which comes bundled with the product has been updated to version 8.5.57. Updated jQuery: The jQuery used by the product has been updated to version 3.5.1.
AD360 build 4233 released
Hello everyone! We have rolled out the latest build of AD360 - 4233. Update now to get the new enhancement and bug fixes. Enhancements: AD360 now includes provisions to set TLS protocol versions and configure cipher suites. Issues fixed: Minor bugs have
[DidYouKnow-45]How to Auto Populate User Defined Fields(UDF) on a Ticket
One of our Community users has requested the following function in ServiceDesk Plus. When a user submits a ticket. The User Defined Fields (UDF - store users AD attributes), should get auto-populated on request additional fields based on the user who
How to handle automatic request status change based on user response?
We are running SDP build 10000 on Windows / MSSQL and are facing a challenge of keeping track of abandoned requests. Consider this use case: User opens new request without sufficient information Technician responds to request asking for additional info
Java and Request API
Hi, I am running some Java code that returns a JSON object from Requests API. If I request any more that 100 records, it only returns 100 records. If I run the same query through the api interface in Manage Engine ServiceDesk plus I get back the
Update/Create User Using API
Using https://{base path}manageengine.com/api/v3/users/{id of the user} I'm able to find users. I want to be able to make and update users using the API. Whenever I try to use the post or put method I get errors saying Invalid Method. Is there a way I
Graph only for outstanding tickets
Hi all, I am still trying to get my head around SDP, but I am looking at creating a simple 2D Bar graph with the following fields. Any ticket that is not resolved or closed up to 30 days Same as above but is between 31 and 60 days Same as above but is
Change request custom trigger
Hi, I'm working on a change request custom trigger that will send some of the change request details to a Teams Channel. I want to include the change requesters name in this but i cannot find this variable at all when reading the json file. Has anyone
Error - The process is not in background processing mode
Hi, I am trying to deploy Microsoft Office 2019 to our Domain bound Windows PCs but when I try, I get met with this error: "Installation failed: The process is not in background processing mode" I was wondering if anyway could give me a hand with this
I need to upgrade our current ADManager Plus from Product version 6.5.8 Build no. 6580 to the Latest
Hi everyone, I need to upgrade our ADManager Plus from the subject ver. to the latest ver. Can anyone please assist / help me with step by step process document. Regards Faisal ADManager Plus Product version 6.5.8 Build no. 6580
Desktop Central Agent Image Install
I am building an image and would like to automate the install of the Desktop Central Agent. Is there a web URL I can download it from, or would I need to upload the .exe file somewhere I can pull from?
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