MS SQL User Audit Reports
I apologize if I missed something obvious. The historic reports regarding changes to user permissions are great. Is there a way to generate a report per user of what permissions the user has? This report would involve server roles, database roles, object
Save Powershell output to a file on MEDC
Hello, Is it possible to execute a PowerShell script to windows machines through Desktop central and then save output to file on MEDC server? My colleague suggested that we can pass on the FTP credentials within powershell script to upload the output
[Term of the Day]: Data Governance
Term of the Day "Data Governance" What is Data Governance (DG)? Data governance is a process of identifying important data across an organization, ensuring it is of high quality, and improving its value to the business. It is like the WHO-WHAT-HOW-WHEN-WHERE-WHY
Maintenance Task Scheduling
It would be awesome if we could schedule maintenance tasks to start in the future at a certain time with a repeating schedule. Currently, there is no way for us to schedule out a maintenance task to be created at to trigger at a certain time with the
Add count of template usage
Hello, I need to add to the following query: select rtl.templatename "Plantilla", rtl.status "Estado", qd.queuename "Grupo de Soporte", cd.CATEGORYNAME AS "Categoría", scd.NAME "Subcategoría" from RequestTemplate_Fields rtf left join RequestTemplate_list
Need to be able to attach image or document to task templates
HI I know I can add an image or doc to a task. BUT I can't add an image or doc to a task template. Can you please add the ability to add a doc and or image to a task template? This would save us lots of work because we reuse the task templates they always
Supportcenter Plus 8119 release and Important Update on 11.0 Service pack
Dear Users Greetings for the day. We released Supportcenter Plus (SCP) 8119 today. We are planning to release the SCP 11.0 service pack (PPM) for existing users who are in build less than 8118 (7,8,8.1 versions) to upgrade their instance along with data
ServiceDesk Plus is now PinkVERIFY™ ITIL® 4 certified!
Hello there, We're excited to announce that ServiceDesk Plus has received the PinkVERIFY ITIL 4 certification for its Incident Management, Problem Management, Change Enablement, and Service Request Management practices. We are one of only five vendors
ServiceDesk Plus is now PinkVERIFY™ ITIL® 4 certified!
Hello there, We're excited to announce that ServiceDesk Plus has received the PinkVERIFY ITIL 4 certification for its Incident Management, Problem Management, Change Enablement, and Service Request Management practices. We are one of only five vendors
[Term of the Day]: Virtual Desktop Infrastructure
Term of the Day “Virtual Desktop Infrastructure” Definition — What is VDI? Virtual Desktop Infrastructure (VDI) is a desktop computing solution that extends Server Virtualization to the desktop. VDI was coined by VMware for its VMware server and
requestِ for report
Refer to my other request: requestِ for report (https://pitstop.manageengine.com/portal/en/community/topic/request%D9%90-for-report-days-passed-without-incident-occurrence): I recently upgrade the advanced analytics plus and above formulas not working
[Community Digest] ServiceDesk Plus - February 2021
Here is the monthly rewind for February 2021! Version and Build releases: We had 2 build releases 11139 (Released on 1 February 2021) 11140 (Released on 19 February 2021) check this link for more details. Product Highlights: Framework Upgrade Information
IT service request by external
recently i purchase service desk plus standard edition, i would like to know, how the external people for example, site office peoples want to send the IT service request by some portal using the link. how can i create a portal and is it available in
Data have not been completely synchronized in ManageEngine Analytics Plus due to an unknown error.
Hi everyone, Did anyone encounter the captioned issue? Here is the message that show under the Integrations - Advanced Analytics tab. The issue happen since upgrade the SDP+ to 11039. I'm recently upgrade to 11.1 Build 11140, but this issue remain existed.
NGINX Reverse Proxy with basic authentication
Hi We have put ADSelfService Plus behind a reverse proxy (which works fine) and have now enabled htpasswd basic auth. After you enter the basic auth credentials you are presented with the ADSelfService login page. If you enter the credentials here, doesn't
How to Undistribute a Distributed App by Device.
How can I remove a distributed app from a mobile device? I remove the app but it keeps reinstalling every time. This apps have been distributed by device and not by any profile associated. Thanks.
Manage messaging policies in MS Teams
Messaging policies in Microsoft Teams help determine the chat and channel features that are made available to users. By default, users are assigned the organization-wide Global policy. You can either edit this policy or create custom policies and assign
URL Monitoring with Variables
Is there a way to build a generic URL monitor with variables which I could apply to multiple devices? Something like https://$DeviceField(ipAddress) ?
[SDF-52086] Scheduling a task to run in the future
HI We have tickets with many tasks that we would like to schedule the task notification. We would like to setup an entire years worth of tasks and then have the support group get the task notification each month. Currently if we create tasks we can schedule
Request templates for technicians only, to speed up process of documenting repetitive requests
Does anyone use Request templates to make it easier for technicians to create and close tickets for repetitive tickets like unlocking active directory accounts? The Unlock Account template we have created has the status set to Closed by default because
[Term of the Day]: Universal Naming Convention
Term of the Day "Universal Naming Convention" What is UNC? Universal naming convention, also known as uniform naming convention, is a standard for identifying servers, printers and other resources in a network, which originated in the Unix community.
[SDF-44999] Be able to "Follow" or "Subscribe" to a Request
Hey, We would like a feature to be able to "follow" a request. For example; if you're not the technician that are working on the request, but still needs to take part of the replies, information or updates that are coming to the request. We would like
More love for the Seflservice portal
Hello, i firmly believe the selfservice portal could use some love. Firstly it could use "categories" instead of one endless long list of software. sometimes users dont know exactly what they are looking for, and having software in category's like "audio
Revit 2020 installation
Hello, I have problems installing Revit 2020 :( There was a topic a few days ago where a user had also problems installing Revit. i followed his advice but even that doesnt help :( The log keeps ending with: [ 2020-05-19 09:48:06:020 ] [ 8404 ] [INFO]
Deploy Now is not selectable.
The 'Deploy Now' option on my Deployment Tasks is no longer available after installing the 100639 update.
Restoring single passwords
Good morning, Is there a way to restore just a single password or credential instead of having to restore the database? Thank you
Request Custom Menu running PowerShell script from HTML
Firstly thanks to 'P Seshadri' for help in this post with out him this would not happen as Manage Engine told me multiple times that this is not possible. What is it: A way to present the technician working on a ticket a HTML form which they can fill out and on submit the server will run a PowerShell script to preform some action. Why: Presents a simple way to run PowerShell scripts to service desk and ensure that they are running the correct scripts. Scripts have access to contents of tickets such
Need to run a report for Assets with Missing Dates
How can I create a report to show all assets that do not have an Acquisition date, Expiry date, or warranty expiry date? This would help us check for missing data so that we can get it filled in.
Backup restore error in 11135
Hi, I want to restore backup file that generate with backupData.bat, but unfortunately I get error: Reason For failure: The INSERT statement conflicted with the FOREIGN KEY constraint "Resources_FK6". The conflict occurred in database "servicedesk3",
Direct Download Feature - Auto Disable
Hi All, I'm using the Direct Download feature that was made available a few months ago. This has been working perfectly and was exactly what we needed during the 1st Covid lockdown in the UK. However, with planning for the future in mind, is there a way
How to set approver by requester manually
I am designing a new service catalogue and I need to have a field to choose approver manually by requester, because approvers change from time to time and it is impossible to track them. What should I do in this matter?
Monitor IIB - IBM Websphere Message Broker:
Hi, I am using IIB 10, from the help card I found that: The following jars are required to monitor broker ConfigManagerProxy.jar ibmjsseprovider2.jar I can not find ConfigManagerProxy.jar because of from IIB 10 we no more use that file. Please help to guide next step. Thanks.
[SDF-85898] Time spent percentage
Hi, I'm using last service desk plus version and postgresql database. My question: is there any way to obtain a report with time spent by category at day with percetage values and not hh:mm? I would like to obtain what time percentage my tech waste per
[Term of the Day]: Uptime
Term of the Day “Uptime” Definition — What is an Uptime? In the world of computer technology, Uptime is the time that a website or web service is available to its users over a given period. It’s a measure of system or service reliability and stability.
Accepted attachment types
We have recently noticed that when ticket is raised via email and there are attachments without extension attached to that email, the attachments are stripped from the ticket raised on service desk plus. Question is is this is a known problem and how
Is it possible to make it attachments mandatory before a service request can be subimitted?
Is there functionality available to make attachments mandatory before a request (using a template) can be submitted?
Change script to only include tasks from this month
The below script shows time spent by technicians on projects. I want to modify it to only show data from this (Current) month. What do I add in the script to do this? SELECT pd.projectid "Project ID", pd.title "Title", pd.projectcode "Project Code", aa.first_name
Time Limit to request Toners
Hi, I want to limit end users from requesting color toners for 5 months. I have a service in service Catalog to request toners but we have limited stock and need to make a rule preventing end users of requesting another toner unless 5 months period
Needed Ports
I am looking for a list of ports that are required to be open between segments in the firewall. I know that we need WMI but is there more?
Wrokspace not found! Please check weather the workspace exist
Hi, I integrated the SDP with Analytics Plus successfully two months ago. Two weeks ago I was faced with problems in this integration and I had to remove integration as manually by this query: update zohoreportsconfiguration set param_value=null where
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