When a technician logs into Service Desk, is there an easy way for them to view tickets that are not assigned to them as a technician, but where they are the requester? Technicians are ALSO users on occasion.
In the User Self Service portal "My Open Requests" shows exactly this. However, for a technician, "My Open Requests" shows open tickets that are assigned to them.
I created a private filter for myself "where requester = [my name]" but it seems incredibly silly that every technician would have to do this individually. The task filter allows me to use a variable $(Logged on User)- is there a similar option for Requests filters? or a way for a technician to at least view the Self Service portal as a user sees it?